PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEUI PUMP ON CERTAIN 773E OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEUI PUMP ON CERTAIN 773E OFF-HIGHWAY TRUCKS [UEBE0022]
FUEL SYSTEM
PUMP GP-FUEL INJECTION
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEUI PUMP ON CERTAIN 773E OFF-HIGHWAY TRUCKS
UEBE0022-01

26Nov2019
(Revised 24Nov2020)


U-716
D-620
O-621

 

After Failure Only

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEUI PUMP ON CERTAIN 773E OFF-HIGHWAY TRUCKS

1714
PS54213
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54213" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

 
NOTE:

This Revised Service Letter replaces the 26Nov2019 Service Letter. Changes have been made to the Termination Date and Affected Product.


TERMINATION DATE

30Nov2021

PROBLEM

The existing HEUI pump can fail the internal drive splines on certain 773E Off-Highway Trucks. If the existing HEUI pump fails it can result in hard starting, no starting, or engine stoppage.

AFFECTED PRODUCT

Model Identification Number
773E DJS00100-00222, 226-230

PRB00101-00103, 105-746, 753-773

PARTS NEEDED

Qty

Part Number Description
2 5P9890 SEAL-O-RING
1 6V1197 SEAL-O-RING
1 6V4589 SEAL-O-RING
1 6V8676 SEAL-O-RING
1 9X7734 SEAL-O-RING
4 1522938 SEAL-O-RING
1 2352026 PUMP GP-A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Replace HEUI pump. Refer to the service manual if/as needed.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-6000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
6001-10000 hrs,
25-36 mo 
53.0%
50.0%
0.0%
0.0%
35.0%
50.0%
10001-14000 hrs,
37-48 mo 
33.0%
33.0%
0.0%
0.0%
50.0%
67.0%
 NOTE: This is a 5.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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