PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS [UEBE0043]

ELECTRICAL AND STARTING SYSTEM

ELECTRONICS GP-MACHINE

PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS

UEBE0043-06

Show/hide table

05Dec2019

(Revised 15Sep2020)

U-737

A-582

D-641

O-642

Show/hide table

Before/After	PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN AVSpare PRODUCTS AND NON-AVSpare PRODUCTS
7610 7620 7606		PS46513

Show/hide table

NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46513" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 05Dec2019 (Revised 26May2020) Service Letter. Changes were made to the Parts Needed.

Show/hide table

TERMINATION DATE

30Sep2020

PROBLEM

Show/hide table

PL241/421s will stop sending data after April 6th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
*****Group 1*****
3306B	8NS01898, 6316, 6324
3406C	3ER09743 4ZR01993 C2G03840, 8329, 8463, 8908, 8982, 9147 C2Y00439, 925, 1363, 1625, 2039, 2208, 2447 C5G02419, 3608 C8G00526 NKM00214, 245, 278, 293, 419, 457, 584, 696, 798
3406E	8AZ01246
3412 MKAI	RTR00104
3412C	4BZ08224, 8395, 9177, 9292, 10091, 10295, 10606 DJN01647, 1789, 1819 RTY00511, 1313, 1351, 1772, 1985, 2432, 2505, 2529, 2837, 3091, 3168, 3223, 3249, 3306, 3422, 3499, 4279, 4675
C13	DH400191, 193, 439, 455-456, 460, 566 NH300272
C15	C5H01109, 1480, 1536, 1990, 2186, 2190, 2715, 2815, 3038, 3074 C5L01355, 1458, 1549, 1760, 2171, 5219, 5287 CYY00135 JRE05509, 5511 LNA00554-00556, 570-571, 614, 847, 941, 971, 1797 LXJ00347, 401, 681-682, 792, 1264, 1267, 1451, 2189, 2210 MCW05531, 6924 NKL00100, 130, 178, 206, 324-325, 327, 339, 348, 372, 396-397, 425, 556, 593, 597 PEC00101
C18	C6C00427, 613 EKW00718 G4C00458, 569, 622, 1075, 1424, 1493-1494, 1500, 1572, 2226, 2273, 2290, 2297, 2433, 2558, 2734, 3056, 3999, 4271, 4696 LNB00287, 754 LXK00563-00564, 607, 1025 LZB00129 M1Y00119, 122, 129-130, 165 M1Z01518, 1620, 1863 N1D00581, 620, 646, 740, 773 STM00209, 322, 1161, 1272, 1276, 1399, 1710 WJW00237 WRH04986
C27	GDS00407 TWM00700, 2068, 4037, 4130
C32	JAZ00309, 950, 1320, 1478, 1488, 1700, 1718, 1721, 1941, 1992, 1999 JSJ00273, 427, 902, 1172, 1495, 2012 SXC01733, 1746, 1851, 2857, 3190, 3194, 3509, 4185, 4435, 4720, 4833, 4985
C9	X3R00176

Show/hide table

*****Group 2*****
12G	61M05165
140G	72V02881, 9536
160H	XZK00250
320D L	A8F02234 KZF00557
345B L	7KS00272
785C	APX01111
950 GC	M5K01342
962G	7BW00649
966F II	9YJ02583
980H	PF800220
CB-534D	C8M00661, 665
CB2.7	R5200393
CB22B LRC	46600121-00122, 286-287, 306, 332, 337 LR200137-00138, 141
CB24B	46700111, 491
CB34B LRC	47000219
CS-533E	TJL03816, 4219, 4519, 4632, 4635, 5398, 5561
CS-583E	DAJ00506
CS-663E	DAG00438
CS11 GC	RK800107
CS74B	E7E00141, 147, 159-160
CS76	CYX01036
CS78B	M8M00233
D6M LGP	4JN02602
D8L	53Y04019
D8N	5TJ02381
D8R	7XM01538, 1822, 4980 9EM00994, 4489, 6260, 6809, 7806
PS-150C	FPS01179, 1346
RM-500	ASW00572

Show/hide table

*****Group 3*****
225	76U04915
320	3XK03724
320B	7JR02862, 3640
322	8ML00294
936E	45Z03994
950F II	8TK04280
963	21Z04851
963B	9BL01659, 1662
973 LGP	86G03375
AP-300	B2Y00447
CB-334EII	C3A00190
CB-434D	CNH01210, 1377
CB-534D	FEA00201, 217 GCA00400, 404, 412
CB1.7	64300111, 132
CB14	DTT01080
CB22	22000179
CB24 XT	24002448, 2595
CB34	34500952
CP-533E	ASM00330
CS-533E	ASL01573, 3452 BZE00890, 2691
D7G	65V09100
D8L	7YB01014, 1648
PF-300C	PFB00458

Show/hide table

*****Group 4*****
1006TAG	RTG04978, 6007
1006TG2	RPS01855, 3937
1103A-33G1	11704634
1103A-33TG2	11608607
1104A-44TG2	LEJ00871
1106CTAG4	12000795, 859
C2.2	GBY00986
C3.3	EC300691, 830 EC501735
C4.4	D4B02593
C7.1	ECW00531, 2454

Show/hide table

*****Group 5*****
214B	4CF00524
301.4C	LJK00893
301.7D	LJH04654
301.7D CR	LJD01255, 1260, 1263, 1318, 1433, 1498, 1504, 1508, 1512, 1671, 1673-1674, 1775-1776, 1808, 1842, 1853, 1870, 2434
302.5C	GBB06146
302.7D	LJL01720, 2258, 2434, 2476
303.5D CR	RHP00711, 850-851, 1961
305.5E	MX500311, 1042, 1848
305.5E 2	WE200118, 128, 131, 135, 147-148, 154, 158-159, 162, 167, 171, 173-174, 176-177, 179, 182, 184-185, 191, 193, 197, 202, 205, 208, 216, 220, 227-229, 234, 237, 239, 242, 250, 254, 257, 259-260, 263, 266, 272-273, 275-276, 280-281, 286, 288, 290-293, 295, 298, 300, 302-304, 309, 315, 317-318, 320, 322-324, 334, 340-341, 348, 355-356, 361, 364, 366, 368, 379, 388, 390, 392, 394, 397, 423, 427-428, 433, 435, 437-438, 440, 444, 447-449, 454, 464, 467, 472, 484-485, 489, 496, 502, 505-506, 512, 522, 525, 530, 539, 544, 551, 553, 555, 559-560, 564-565, 569, 571, 573, 585, 588, 590, 595, 600-603, 607-608, 610, 615, 622-623, 629-630, 636, 639, 641, 644-646, 648-649, 665, 675, 690, 692, 694, 698, 702-703, 712, 716, 719, 727-728, 735-736, 739, 746, 749, 754, 761-762, 765-769, 774-775, 782, 785, 795-797, 799, 801-802, 806, 812, 814, 817, 832, 834-836, 838, 844, 848, 852, 854, 857-858, 863-864, 869, 871-873, 878, 886-888, 896, 899, 907, 914, 916-917, 922-924, 932, 934, 937, 941, 943, 946, 949, 951, 958, 960-961, 964, 975, 985, 990-991, 995, 1000, 1008, 1019, 1040, 1043-1045, 1055, 1057, 1059, 1062-1063, 1077, 1097, 1099, 1102-1105, 1107-1108, 1111, 1119, 1122-1124, 1126, 1129, 1137, 1186, 1190, 1192, 1197-1198, 1208, 1210, 1212, 1217, 1220, 1223, 1232, 1241-1243, 1245, 1248-1252, 1256, 1261-1262, 1268, 1271, 1280, 1284, 1289, 1292, 1295, 1301, 1303, 1314, 1320, 1324, 1328, 1338, 1342, 1350, 1352, 1365, 1371-1372, 1377-1378, 1381, 1383, 1402, 1405-1406, 1408, 1410-1413, 1417, 1422, 1424, 1445, 1449, 1452-1455, 1458-1461, 1468-1469, 1477, 1479, 1488-1492, 1520, 1534, 1551, 1560, 1564, 1567-1568, 1597, 1629, 1643, 1645, 1662, 1664-1665, 1673-1674, 1676, 1679, 1681, 1686, 1688-1689, 1696, 1702-1703, 1719, 1726, 1746, 1750, 1753, 1801, 1832-1835, 1840, 1845, 1879, 1929, 1931, 1979, 1984, 2027, 2039, 2041-2042, 2046, 2096, 2104-2105, 2154, 2180, 2194, 2201, 2233, 2299, 2308-2309, 2318, 2342, 2351, 2370, 2383, 2390, 2409, 2425, 2435, 2444, 2453, 2527-2528, 2531, 2553, 2564, 2569, 2581, 2605, 2641, 2674, 2706, 2763, 2781, 2803-2804, 2818, 2823-2824, 2852, 2861, 2878, 2881, 2895, 2906, 2945, 2947-2948, 2953, 2963, 2986, 2996, 3005, 3042-3043, 3057, 3071-3072, 3079-3080, 3100, 3102, 3112, 3123, 3125, 3158, 3165, 3179, 3182, 3204, 3206, 3209, 3216-3217, 3233, 3235, 3240, 3268, 3284, 3291, 3295, 3297, 3301, 3314, 3367, 3377, 3393, 3405, 3418, 3443, 3449, 3453, 3468-3471, 3522, 3566, 3693, 3695-3696, 3716, 3719, 3733, 3749, 3751, 3754, 3807, 3821, 3865, 3871, 3913, 4037, 4098, 4186, 4205-4208, 4210, 4212, 4228, 4230-4232, 4235, 4242, 4245-4246, 4252, 4256, 4284, 4292, 4299, 4327, 4331, 4341, 4507, 4514, 4543, 4551-4552, 4564-4566, 4569, 4579, 4593, 4605, 4666, 4699, 4702, 4871-4872, 4902, 4912, 4982, 5003, 5009-5010, 5079-5080, 5107, 5270, 5287, 5350-5351, 5382, 5395, 5411, 5414, 5418, 5429, 5451, 5516, 5523, 5541, 5554, 5561, 5592-5593, 5602-5603, 5612, 5614, 5638, 5757, 5827, 5837, 5881, 5885, 5914, 6023, 6064, 6089, 6217, 6242, 6260, 6293, 6307, 6340, 6435, 6460, 6492, 6564, 6610, 6649, 6691, 6843, 6866, 6869, 6915, 6980, 6985, 7067, 7116, 7121, 7124, 7204, 7211, 7215, 7231, 7253, 7260, 7370, 7378, 7419, 7432, 7439, 7464, 7487, 7497, 7548, 7569, 7573-7574, 7617, 7630, 7642, 7654, 7663-7664, 7668, 7672, 7676, 7829, 7844, 7867-7868, 7874, 7877-7878, 7902, 7909, 7967, 7973, 8011, 8117, 8147, 8180, 8252, 8287, 8349, 8432, 8444, 8457, 8473, 8558, 8566, 8718, 8756, 8909, 8916, 8977
306	SMD00483, 516, 571
306E	FHL00188, 417, 890
306E 2	E2W00401, 758, 1501, 1505, 1507, 1512, 1520-1521, 1523, 1525, 1527-1528, 1530-1531, 1534-1535, 1537, 1539, 1542, 1544-1545, 1550, 1564-1565, 1577, 1580, 1582-1583, 1586, 1589, 1594-1595, 1619, 1628-1629, 1633, 1655, 1658, 1660, 1666, 1669, 1671-1674, 1676-1678, 1682, 1685, 1687, 1694, 1707, 1716, 1747, 1752, 1754-1755, 1758, 1768-1769, 1776, 1780, 1782, 1795-1796, 1801, 1803, 1808, 1815, 1825, 1828, 1844-1847, 1852, 1855, 1857, 1866-1868, 1876-1880, 1887-1888, 1890, 1897-1898, 1902, 1904, 1909-1911, 1914, 1916, 1919, 1922, 1924, 1926, 1929, 1938, 1953, 1968, 1971, 1980-1981, 1985, 1992, 2008, 2015-2016, 2019, 2034, 2043, 2053-2054, 2058, 2061-2063, 2067, 2070-2071, 2103, 2107, 2110, 2120, 2122, 2124-2127, 2138-2141, 2158, 2160-2161, 2164-2166, 2169, 2179, 2187, 2190, 2192, 2198, 2208, 2212, 2219, 2237, 2241-2242, 2251, 2254, 2256-2260, 2262-2263, 2265, 2269-2270, 2275, 2278, 2284, 2290, 2314, 2318, 2322-2324, 2332-2333, 2339-2341, 2346, 2353, 2356, 2358, 2363, 2365, 2396, 2411, 2436, 2448, 2478, 2488, 2491, 2507, 2520, 2529, 2542, 2573, 2576, 2585, 2603, 2607, 2621, 2677, 2690, 2702, 2704-2705, 2787, 2790, 2800, 2802, 2827, 2843, 2849, 2868, 2872, 2880, 2898, 2903, 2923, 2946, 2950, 2956, 2958, 2972, 2991, 2997, 3015, 3017, 3021, 3043, 3064, 3093, 3139, 3155, 3176, 3193, 3209, 3211-3212, 3219-3221, 3236, 3246-3247, 3285, 3303, 3306, 3322, 3335, 3403, 3445, 3457, 3630, 3644, 3657, 3743, 3822, 3825, 3836, 3851, 3870, 3922, 3946, 3951, 3957, 3964, 3988, 3991, 3994, 4003, 4029, 4043, 4222, 4228, 4274, 4297, 4316, 4328, 4358, 4383, 4459, 4494, 4507, 4552, 4660
307E	H1Y02542, 2546, 2598
416D	B2D02121
428B	7EJ02284
M312	6TL00631

Show/hide table

*****Group 6*****
216 B 3	CD300128, 133, 142, 358 DSN00270, 274, 276, 977-978 JXM00442 PWK00348, 990, 1269
216B	RLL08000
226B	MJH08680
226B 3	DXZ00137, 148, 367, 876, 897, 1277 MWD01758, 2558, 2561, 3227, 3425, 3861, 3863-3865, 3881, 6622, 6782 SNA00544, 939, 983, 1616
232D	KXC00313
236B 3	A9H02493, 2692, 3405
236D	MPW00332, 341, 366, 418, 444, 491, 553, 571, 575, 600, 625, 929, 1269, 1343
242B 3	SRS00524, 1402, 1922, 2406, 2615, 2892, 3183
242D	A9W00253, 288, 324, 499, 505, 549, 553, 576, 660, 664-666, 672-674
246C	JAY07025, 9220
246D	HMR00366, 369, 371, 777-778, 784, 834, 951, 1007, 1012, 1482, 1738, 1756, 1796, 1798-1799, 1802, 1807, 1868
247B 3	TSL01282, 1552, 1556
248	6LZ01225
248B	SCL01522
252B 3	TNK00759
257B 3	B7H00639
259B 3	YYZ00557
259D	GTK00146
262D	KTS00257
299D XHP	NLC00360
303.5E 2	JWY00380, 453, 458, 1831
303.5E CR	RKY01078, 1081, 1834, 1837, 3211, 3579
305E CR	XFA01237, 1610, 1612, 1625, 1675-1676
308D CR	FYC02306
312C L	CBA01521
312D 2L	WHJ00275, 294
312E L	MJD00320
314D LCR	SSZ00380
318C	BTG00271
416E	CBD01415, 10141, 10195 MFG02718, 3769, 3855, 4332, 4374, 4383, 4691, 4696, 4793, 6617, 7670, 7902, 7922, 8752, 10119, 10159, 11199, 11206, 11845 SHA02044
416E OEM	NBE00183
416E ST	BWC00367 LMS00251, 446, 715
416F 2	LBF01064, 1099, 1285, 1417, 1427, 1431, 1454, 1456, 1463, 1546, 1613, 1616, 1619, 1622, 1624, 1709, 1789, 1897, 1903, 1930, 1980, 1983-1984, 1992, 2110, 2112, 2178, 2469, 2552
416F ST	KSF00205, 236, 276, 440, 480, 556, 590, 592
420E	HLS02397, 5461, 6501, 7195 KMW02567 PRA00416, 1276
420E ST	DJL01453, 1943, 2625, 2631
420F	LTG00986, 1218
422F 2	LYF00525
428D	DSX00250, 630 MBM00277
428E	DPH01440 SNL01045, 1625
428F	LBH00451, 471, 705, 1076, 1582, 1733, 3814, 3887, 4347
430D	BNK02773
432D	WEP02622
432E	JBA00973, 2146
432F	LNR00562, 566, 636, 970, 1074
434F	LDH00217, 276, 363, 618, 802
434F 2	LYK00206
444E	NBA00315, 347
444F	LJJ00208
906K	L6600162
908H	LMD02385
924K	KW400478, 1401
938G	6WS02287
D3G XL	JMH02218, 2420
D4K XL	MMM00809
D5G XL	WGB01102, 3715
D5K 2 XL	KWW00195
TH330B	SLB00480 TBG00512
TH360B	SLE03937, 5115, 5296, 5465
TH407C	JJT00188
TH414	TBZ00212
TH414C	RWW00230, 233
TH63	5WM04231
TL1055	TBM01356, 1426
TL1055C	MDD00171, 213

Show/hide table

*****Group 7*****
3508B	5KW01426, 1521, 1778, 1806, 1989, 2070, 2091, 2212, 2235
3512	YAK00346, 602, 694, 697 YAX00212, 221, 242, 283, 285, 288 ZAF00239, 732
3512B	6GW01574, 1603 YAM00196, 209, 214, 451, 508, 619, 731 YAN00195 YAY00477, 572 ZAH00248, 253, 349, 561, 655, 695, 703, 769, 778, 780, 782-783, 864-865, 902, 925, 957 ZAJ00198, 200, 209, 223
3516B	8NW00818, 934, 955, 1046, 1063, 1066 FDX00325 GZS00941 YAP00424, 475 ZAP00210, 904, 1134-1135, 1137, 1165, 1456
3516C	SBK00288, 294, 300-301, 351, 700
PM3516	CAC00373
PM3516B	BPD00837, 1153, 1213

Show/hide table

*****Group 8*****
3512	6WW01363, 1392

Show/hide table

*****Group 9*****
1004TG2	RPF00927, 3465, 3661
1006	LKF00149, 163, 169, 199, 204, 220, 222, 284, 293, 343, 389, 399, 404, 457-458, 608, 657, 768, 773, 801
1006TAG	B6T01397 NKD00208
1006TAG/2	LEL01098, 1504, 3125, 3356, 3366, 3369, 3373, 3375, 3419-3422, 3477, 3485-3486, 3499, 3556-3557, 3564-3565, 3575, 3583-3584, 3586, 3647, 3673, 3675, 3679-3682, 3684, 3686-3688, 3704-3705, 3988, 4072, 4186, 4350
1103-33TG1/2	NKG00118, 210
1103A	LEZ00350, 1532, 2112, 2817, 3984, 4911, 4983, 5413, 5732, 5776, 6777, 6886
1103A-33G1	LEP00397 LKB00113, 152, 346, 556, 597, 1525, 1593 MMR00238, 427, 732, 925-926, 1214, 1572, 1717, 1796, 1809, 2116, 2119, 2218, 2284, 2343, 2355, 2520, 2532, 2592, 2598 NKH01060, 1144
1103A-33TG	NL500176, 249
1103A-33TG1/2	LKC00140, 192, 417, 435, 483, 512, 538, 601, 742, 769, 788, 914, 1000 MMT01074, 1163-1165, 1168-1172, 1246-1247, 1249, 1252-1255, 1690, 1692, 2221
1104A	LEB02372
1104A-44G/TG	LES01886-01887
1104A-44TG2	LKD00121, 160, 192, 237-238, 279, 291, 298 NKJ00200
1104C	LEN01906, 2331 N4G00248
1104C-44TAG1/2	LKE00116, 161, 188, 202, 241, 309, 316, 325, 327, 329-330, 352, 422, 430-431, 440, 467, 500, 545, 563, 588, 597, 617, 639, 645 MMY00634, 636, 704, 1044
1104C-44TAG12	E4B02462
1104C-44TG2	E4A00576
1106A-70TAG3	A6R00114
1106A-70TAG4	A4R00180-00181
1106C	LEY00494, 496, 526, 661, 1327-1328
1106C-E66TAG4	LNY00479, 626 MM800112, 119, 168
1306A-E87TAG4/6N	GK300300
1306C	NAK00348, 354-355, 420, 442, 451-452, 493, 529, 545, 565, 631, 653 NNM00283
1306E	MPN03239, 3585, 4001, 4335, 6355, 6377, 6653, 6922, 7044, 7505, 7749, 7795, 7866, 8068, 9265, 9329 RNS05001, 6995
1606A-E93TAG4/5	JSZ00141
2506C-E15	C6A00895, 915
2806C-E18	B2Z00174
3.1524	RPT03373
400	NKE00292, 760
403D	D3E05353, 5570
403D-15G	MMG03829, 5848, 6705-6706
404D	D4J00830, 1172, 7084 D4N01277, 1405
404D-22G	D4K01868 MMN01227

Show/hide table

*****Group 10*****
CT660	TKL00101 TRK01105

Show/hide table

*****Group 11*****
226B 3	DXZ00230
303.5E CR	JX201116, 1169, 1259, 1504, 1771, 1984, 2392
307E 2	CE200111, 132, 137, 140-141, 145, 149, 165, 167, 172, 180, 189, 192, 211, 219, 221, 227, 236, 238, 247-248, 257, 264, 278, 284, 287, 290, 300-301, 307-309, 312, 314, 319, 324, 328-330, 335, 338, 344, 354, 356-357, 363, 365, 389, 402, 412, 415, 417, 421, 436, 441, 448, 458, 463, 479, 486, 538, 544, 554, 557-558, 563, 570, 573, 583, 586, 600, 608, 621-622, 624, 635, 643, 665, 687, 690, 717, 745, 765, 773, 793, 826, 831, 848, 858, 866, 868, 881, 905, 913, 923-925, 953-954, 962, 973-974, 1008, 1054, 1061, 1063, 1071, 1080-1081, 1086-1087, 1114, 1120, 1128, 1134, 1177, 1184, 1214, 1217, 1239, 1266, 1280, 1322, 1331-1332, 1371, 1377, 1381, 1384, 1404, 1432, 1480, 1533, 1572, 1580, 1601, 1619, 1637-1639, 1661, 1736, 1759, 1772, 1784, 1805, 1808, 1831, 1858, 1863, 1893, 1909, 1921, 1923, 1956-1957, 1960, 1964-1965, 1967, 1972, 1976, 1986, 2002, 2018, 2023, 2029, 2083, 2085, 2087, 2098, 2115, 2214, 2243, 2262, 2311, 2364, 2393, 2400, 2498, 2507, 2523, 2531, 2545, 2660, 2677-2678, 2755, 2876, 2884, 2906, 2969, 3000, 3027, 3032, 3056, 3064, 3071, 3107-3108, 3178, 3311, 3347, 3370, 3377, 3384, 3386, 3431, 3651, 3655, 3703, 3708, 3782, 3873, 3889, 3980, 4015, 4083, 4135, 4200, 4250, 4260
308E 2	F8C00123-00126, 128, 130, 142, 147-148, 162, 164, 182, 195-196, 198, 202, 204, 206, 239, 261, 263, 268, 273, 284, 294, 435-436, 451, 492, 507
308E 2 OEM	EXP00107

Show/hide table

*****Group 12*****
324D	CJX01109
330D	EAH01506
345D	NEG00293
CB2.7	R5200461

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
*****Group 1*****
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5493131	PL542 Cell Radio Field Install Kit
1	5900178	PL542 Cellular Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5493131	PL542 Cell Radio Field Install Kit
1	5900178	PL542 Cellular Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	5263054	PL240B Cell Radio Field Install Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5493131	PL542 Cell Radio Field Install Kit
1	5900178	PL542 Cellular Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
1	5263054	PL240B Cell Radio Field Install Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 6*****
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5493131	PL542 Cell Radio Field Install Kit
1	5900178	PL542 Cellular Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 7*****
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5493131	PL542 Cell Radio Field Install Kit
1	5900178	PL542 Cellular Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 8*****
1	5263054	PL240B Cell Radio Field Install Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 9*****
1	5263054	PL240B Cell Radio Field Install Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 10*****
1	5263054	PL240B Cell Radio Field Install Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 11*****
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5645305	PL542 Cell Radio Field Install Kit
1	5900178	PL542 Cellular Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 12*****
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5645305	PL542 Cell Radio Field Install Kit
1	5900178	PL542 Cellular Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Refer to the attached Rework Procedure.

NOTE: Refer to Image 1 below for a list of additional product that may have a Product Link PL241 or PL421 radio system installed. If a product in question is on the list, this program applies and need to follow the Group 1 Rework Procedure.

NOTE: For product in Image 1, please file the warranty claim using 99Z00015 as the serial number. Ensure that the Machine Make and Machine Serial Number are included in the Service Letter claim story. Failure to provide this information in the claim story will result in the claim getting rejected.
.

Show/hide table

Image1

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 1

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 2

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 3

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 4

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 5

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 6*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 6

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 7*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 7

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 8*****
0-50000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 8

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 9*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 9

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 10*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 10

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 11*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 11

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 12*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 12

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Group Number 1 Group Number 2 Group Number 4 Group Number 6 Group Number 7

Before going to the Customer Site:

1.Refer to M0077632 installation instructions for all tools required to perform the radio installation, as well as familiarity with the installation process.

2.Work with your PL Admin to unsubscribe the PL421 thru VisionLink store prior to visiting the asset.

Note: The PL542 radio requires a harness to complete the installation. Check the service port in the machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 1.1.1.

Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 1.1.2. If any differences are noticed then move sockets in the machine harness plug as needed in order to make the proper connections.

Note: A ?Product Link(TM) Pro Series PL542 Machine Compatibility Reference? is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: ?https://dealer.cat.com/PL/PL542InstallationRef?. This link is case sensitive so you will need to type in the link exactly as shown.
.

Image1.1.1

Image1.1.2

At the machine:

3. Locate the existing Product Link PL421 device and completely remove prior to installing the Product Link PL542 radio system.

Note: Complete removal of an existing PL421 is required along with properly sealing and securing unused wiring. If the PL421 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office.

Note: If assistance if needed to locate, remove, or install the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

4. Perform M0077632 installation instructions in full for the Product Link radio system.

5. Make sure to follow the entire process until the device performs a successful communication check.

6. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Please complete a successful communication check before leaving the machine.

7. Register the device using AVS Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the AVS activate app to set Product ID and Subscription level. For additional instruction on using the AVS activate app please refer to M0077270.

Note: If the Product ID or the Machine SN is not set on the device, the device will register as its own Serial number.

Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at ?https://dealer.cat.com/connectivityoffer? under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email ([email protected]).

8. The PL542V2 radio device may not have the latest software on-board. Device should have firmware 590-0178 or newer. If update is needed, please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a System Technology event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use FOTA Request and the PL542V2 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to AVSpare
Note: If assistance if needed to locate, remove, or install the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

Group Number 3 Group Number 5 Group Number 8 Group Number 9 Group Number 10

Before going to the Customer Site:

1. Refer to M0081260 installation instructions for all tools required to perform the radio installation, as well as familiarity with the installation process.

At the machine:

2. Connect to the device with Cat Electronic Technician (ET) over RS232 connection and set the Product ID of the PL241 to default (AVS00000).

3. Locate the existing Product Link PL241 device and completely remove prior to installing the Product Link PL240B radio system.

Note: Complete removal of an existing PL241 is required along with properly sealing and securing unused wiring. If the PL241 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office.

Note: If assistance is needed to locate, remove, or install the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

4. Perform M0081260 installation instructions in full for the Product Link radio system.
Note: R-term is not an acceptable engine running signal for the PL240B. Please source an alternate engine running input as outlined in special instruction M0081260, section ?PL240B Engine Running Input?, for detailed information on an acceptable engine running signal.

5. Make sure to follow the entire process until the device performs a successful communication check.

NOTE: The comm check will have to be performed from the back office through the Dealer Service Portal, as it cannot be done from the machine.

6. If the device is not communicating, refer to UENR6983 to troubleshoot the PL240B installation. Please complete a successful communication check before leaving the machine.

7. Power Up the machine and let it run. Registration can be done remotely using AVS Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the AVS activate app to set Product ID and Subscription level. For additional instruction on using the AVS activate app please refer to M0077270.

Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at https://dealer.cat.com/connectivityoffer under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email ([email protected]).

Group Number 11 Group Number 12