
05Dec2019 |
(Revised 15Sep2020) |
Before/After | PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN AVSpare PRODUCTS AND NON-AVSpare PRODUCTS |
|
7610 7620 7606 | PS46513 |
NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46513" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
NOTE: | This Revised Service Letter replaces the 05Dec2019 (Revised 26May2020) Service Letter. Changes were made to the Parts Needed. |
TERMINATION DATE |
30Sep2020 |
PROBLEM
PL241/421s will stop sending data after April 6th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
3306B | 8NS01898, 6316, 6324 |
3406C | 3ER09743 4ZR01993 C2G03840, 8329, 8463, 8908, 8982, 9147 C2Y00439, 925, 1363, 1625, 2039, 2208, 2447 C5G02419, 3608 C8G00526 NKM00214, 245, 278, 293, 419, 457, 584, 696, 798 |
3406E | 8AZ01246 |
3412 MKAI | RTR00104 |
3412C | 4BZ08224, 8395, 9177, 9292, 10091, 10295, 10606 DJN01647, 1789, 1819 RTY00511, 1313, 1351, 1772, 1985, 2432, 2505, 2529, 2837, 3091, 3168, 3223, 3249, 3306, 3422, 3499, 4279, 4675 |
C13 | DH400191, 193, 439, 455-456, 460, 566 NH300272 |
C15 | C5H01109, 1480, 1536, 1990, 2186, 2190, 2715, 2815, 3038, 3074 C5L01355, 1458, 1549, 1760, 2171, 5219, 5287 CYY00135 JRE05509, 5511 LNA00554-00556, 570-571, 614, 847, 941, 971, 1797 LXJ00347, 401, 681-682, 792, 1264, 1267, 1451, 2189, 2210 MCW05531, 6924 NKL00100, 130, 178, 206, 324-325, 327, 339, 348, 372, 396-397, 425, 556, 593, 597 PEC00101 |
C18 | C6C00427, 613 EKW00718 G4C00458, 569, 622, 1075, 1424, 1493-1494, 1500, 1572, 2226, 2273, 2290, 2297, 2433, 2558, 2734, 3056, 3999, 4271, 4696 LNB00287, 754 LXK00563-00564, 607, 1025 LZB00129 M1Y00119, 122, 129-130, 165 M1Z01518, 1620, 1863 N1D00581, 620, 646, 740, 773 STM00209, 322, 1161, 1272, 1276, 1399, 1710 WJW00237 WRH04986 |
C27 | GDS00407 TWM00700, 2068, 4037, 4130 |
C32 | JAZ00309, 950, 1320, 1478, 1488, 1700, 1718, 1721, 1941, 1992, 1999 JSJ00273, 427, 902, 1172, 1495, 2012 SXC01733, 1746, 1851, 2857, 3190, 3194, 3509, 4185, 4435, 4720, 4833, 4985 |
C9 | X3R00176 |
*******Group 2******* | |
12G | 61M05165 |
140G | 72V02881, 9536 |
160H | XZK00250 |
320D L | A8F02234 KZF00557 |
345B L | 7KS00272 |
785C | APX01111 |
950 GC | M5K01342 |
962G | 7BW00649 |
966F II | 9YJ02583 |
980H | PF800220 |
CB-534D | C8M00661, 665 |
CB2.7 | R5200393 |
CB22B LRC | 46600121-00122, 286-287, 306, 332, 337 LR200137-00138, 141 |
CB24B | 46700111, 491 |
CB34B LRC | 47000219 |
CS-533E | TJL03816, 4219, 4519, 4632, 4635, 5398, 5561 |
CS-583E | DAJ00506 |
CS-663E | DAG00438 |
CS11 GC | RK800107 |
CS74B | E7E00141, 147, 159-160 |
CS76 | CYX01036 |
CS78B | M8M00233 |
D6M LGP | 4JN02602 |
D8L | 53Y04019 |
D8N | 5TJ02381 |
D8R | 7XM01538, 1822, 4980 9EM00994, 4489, 6260, 6809, 7806 |
PS-150C | FPS01179, 1346 |
RM-500 | ASW00572 |
*******Group 3******* | |
225 | 76U04915 |
320 | 3XK03724 |
320B | 7JR02862, 3640 |
322 | 8ML00294 |
936E | 45Z03994 |
950F II | 8TK04280 |
963 | 21Z04851 |
963B | 9BL01659, 1662 |
973 LGP | 86G03375 |
AP-300 | B2Y00447 |
CB-334EII | C3A00190 |
CB-434D | CNH01210, 1377 |
CB-534D | FEA00201, 217 GCA00400, 404, 412 |
CB1.7 | 64300111, 132 |
CB14 | DTT01080 |
CB22 | 22000179 |
CB24 XT | 24002448, 2595 |
CB34 | 34500952 |
CP-533E | ASM00330 |
CS-533E | ASL01573, 3452 BZE00890, 2691 |
D7G | 65V09100 |
D8L | 7YB01014, 1648 |
PF-300C | PFB00458 |
*******Group 4******* | |
1006TAG | RTG04978, 6007 |
1006TG2 | RPS01855, 3937 |
1103A-33G1 | 11704634 |
1103A-33TG2 | 11608607 |
1104A-44TG2 | LEJ00871 |
1106CTAG4 | 12000795, 859 |
C2.2 | GBY00986 |
C3.3 | EC300691, 830 EC501735 |
C4.4 | D4B02593 |
C7.1 | ECW00531, 2454 |
*******Group 5******* | |
214B | 4CF00524 |
301.4C | LJK00893 |
301.7D | LJH04654 |
301.7D CR | LJD01255, 1260, 1263, 1318, 1433, 1498, 1504, 1508, 1512, 1671, 1673-1674, 1775-1776, 1808, 1842, 1853, 1870, 2434 |
302.5C | GBB06146 |
302.7D | LJL01720, 2258, 2434, 2476 |
303.5D CR | RHP00711, 850-851, 1961 |
305.5E | MX500311, 1042, 1848 |
305.5E 2 | WE200118, 128, 131, 135, 147-148, 154, 158-159, 162, 167, 171, 173-174, 176-177, 179, 182, 184-185, 191, 193, 197, 202, 205, 208, 216, 220, 227-229, 234, 237, 239, 242, 250, 254, 257, 259-260, 263, 266, 272-273, 275-276, 280-281, 286, 288, 290-293, 295, 298, 300, 302-304, 309, 315, 317-318, 320, 322-324, 334, 340-341, 348, 355-356, 361, 364, 366, 368, 379, 388, 390, 392, 394, 397, 423, 427-428, 433, 435, 437-438, 440, 444, 447-449, 454, 464, 467, 472, 484-485, 489, 496, 502, 505-506, 512, 522, 525, 530, 539, 544, 551, 553, 555, 559-560, 564-565, 569, 571, 573, 585, 588, 590, 595, 600-603, 607-608, 610, 615, 622-623, 629-630, 636, 639, 641, 644-646, 648-649, 665, 675, 690, 692, 694, 698, 702-703, 712, 716, 719, 727-728, 735-736, 739, 746, 749, 754, 761-762, 765-769, 774-775, 782, 785, 795-797, 799, 801-802, 806, 812, 814, 817, 832, 834-836, 838, 844, 848, 852, 854, 857-858, 863-864, 869, 871-873, 878, 886-888, 896, 899, 907, 914, 916-917, 922-924, 932, 934, 937, 941, 943, 946, 949, 951, 958, 960-961, 964, 975, 985, 990-991, 995, 1000, 1008, 1019, 1040, 1043-1045, 1055, 1057, 1059, 1062-1063, 1077, 1097, 1099, 1102-1105, 1107-1108, 1111, 1119, 1122-1124, 1126, 1129, 1137, 1186, 1190, 1192, 1197-1198, 1208, 1210, 1212, 1217, 1220, 1223, 1232, 1241-1243, 1245, 1248-1252, 1256, 1261-1262, 1268, 1271, 1280, 1284, 1289, 1292, 1295, 1301, 1303, 1314, 1320, 1324, 1328, 1338, 1342, 1350, 1352, 1365, 1371-1372, 1377-1378, 1381, 1383, 1402, 1405-1406, 1408, 1410-1413, 1417, 1422, 1424, 1445, 1449, 1452-1455, 1458-1461, 1468-1469, 1477, 1479, 1488-1492, 1520, 1534, 1551, 1560, 1564, 1567-1568, 1597, 1629, 1643, 1645, 1662, 1664-1665, 1673-1674, 1676, 1679, 1681, 1686, 1688-1689, 1696, 1702-1703, 1719, 1726, 1746, 1750, 1753, 1801, 1832-1835, 1840, 1845, 1879, 1929, 1931, 1979, 1984, 2027, 2039, 2041-2042, 2046, 2096, 2104-2105, 2154, 2180, 2194, 2201, 2233, 2299, 2308-2309, 2318, 2342, 2351, 2370, 2383, 2390, 2409, 2425, 2435, 2444, 2453, 2527-2528, 2531, 2553, 2564, 2569, 2581, 2605, 2641, 2674, 2706, 2763, 2781, 2803-2804, 2818, 2823-2824, 2852, 2861, 2878, 2881, 2895, 2906, 2945, 2947-2948, 2953, 2963, 2986, 2996, 3005, 3042-3043, 3057, 3071-3072, 3079-3080, 3100, 3102, 3112, 3123, 3125, 3158, 3165, 3179, 3182, 3204, 3206, 3209, 3216-3217, 3233, 3235, 3240, 3268, 3284, 3291, 3295, 3297, 3301, 3314, 3367, 3377, 3393, 3405, 3418, 3443, 3449, 3453, 3468-3471, 3522, 3566, 3693, 3695-3696, 3716, 3719, 3733, 3749, 3751, 3754, 3807, 3821, 3865, 3871, 3913, 4037, 4098, 4186, 4205-4208, 4210, 4212, 4228, 4230-4232, 4235, 4242, 4245-4246, 4252, 4256, 4284, 4292, 4299, 4327, 4331, 4341, 4507, 4514, 4543, 4551-4552, 4564-4566, 4569, 4579, 4593, 4605, 4666, 4699, 4702, 4871-4872, 4902, 4912, 4982, 5003, 5009-5010, 5079-5080, 5107, 5270, 5287, 5350-5351, 5382, 5395, 5411, 5414, 5418, 5429, 5451, 5516, 5523, 5541, 5554, 5561, 5592-5593, 5602-5603, 5612, 5614, 5638, 5757, 5827, 5837, 5881, 5885, 5914, 6023, 6064, 6089, 6217, 6242, 6260, 6293, 6307, 6340, 6435, 6460, 6492, 6564, 6610, 6649, 6691, 6843, 6866, 6869, 6915, 6980, 6985, 7067, 7116, 7121, 7124, 7204, 7211, 7215, 7231, 7253, 7260, 7370, 7378, 7419, 7432, 7439, 7464, 7487, 7497, 7548, 7569, 7573-7574, 7617, 7630, 7642, 7654, 7663-7664, 7668, 7672, 7676, 7829, 7844, 7867-7868, 7874, 7877-7878, 7902, 7909, 7967, 7973, 8011, 8117, 8147, 8180, 8252, 8287, 8349, 8432, 8444, 8457, 8473, 8558, 8566, 8718, 8756, 8909, 8916, 8977 |
306 | SMD00483, 516, 571 |
306E | FHL00188, 417, 890 |
306E 2 | E2W00401, 758, 1501, 1505, 1507, 1512, 1520-1521, 1523, 1525, 1527-1528, 1530-1531, 1534-1535, 1537, 1539, 1542, 1544-1545, 1550, 1564-1565, 1577, 1580, 1582-1583, 1586, 1589, 1594-1595, 1619, 1628-1629, 1633, 1655, 1658, 1660, 1666, 1669, 1671-1674, 1676-1678, 1682, 1685, 1687, 1694, 1707, 1716, 1747, 1752, 1754-1755, 1758, 1768-1769, 1776, 1780, 1782, 1795-1796, 1801, 1803, 1808, 1815, 1825, 1828, 1844-1847, 1852, 1855, 1857, 1866-1868, 1876-1880, 1887-1888, 1890, 1897-1898, 1902, 1904, 1909-1911, 1914, 1916, 1919, 1922, 1924, 1926, 1929, 1938, 1953, 1968, 1971, 1980-1981, 1985, 1992, 2008, 2015-2016, 2019, 2034, 2043, 2053-2054, 2058, 2061-2063, 2067, 2070-2071, 2103, 2107, 2110, 2120, 2122, 2124-2127, 2138-2141, 2158, 2160-2161, 2164-2166, 2169, 2179, 2187, 2190, 2192, 2198, 2208, 2212, 2219, 2237, 2241-2242, 2251, 2254, 2256-2260, 2262-2263, 2265, 2269-2270, 2275, 2278, 2284, 2290, 2314, 2318, 2322-2324, 2332-2333, 2339-2341, 2346, 2353, 2356, 2358, 2363, 2365, 2396, 2411, 2436, 2448, 2478, 2488, 2491, 2507, 2520, 2529, 2542, 2573, 2576, 2585, 2603, 2607, 2621, 2677, 2690, 2702, 2704-2705, 2787, 2790, 2800, 2802, 2827, 2843, 2849, 2868, 2872, 2880, 2898, 2903, 2923, 2946, 2950, 2956, 2958, 2972, 2991, 2997, 3015, 3017, 3021, 3043, 3064, 3093, 3139, 3155, 3176, 3193, 3209, 3211-3212, 3219-3221, 3236, 3246-3247, 3285, 3303, 3306, 3322, 3335, 3403, 3445, 3457, 3630, 3644, 3657, 3743, 3822, 3825, 3836, 3851, 3870, 3922, 3946, 3951, 3957, 3964, 3988, 3991, 3994, 4003, 4029, 4043, 4222, 4228, 4274, 4297, 4316, 4328, 4358, 4383, 4459, 4494, 4507, 4552, 4660 |
307E | H1Y02542, 2546, 2598 |
416D | B2D02121 |
428B | 7EJ02284 |
M312 | 6TL00631 |
*******Group 6******* | |
216 B 3 | CD300128, 133, 142, 358 DSN00270, 274, 276, 977-978 JXM00442 PWK00348, 990, 1269 |
216B | RLL08000 |
226B | MJH08680 |
226B 3 | DXZ00137, 148, 367, 876, 897, 1277 MWD01758, 2558, 2561, 3227, 3425, 3861, 3863-3865, 3881, 6622, 6782 SNA00544, 939, 983, 1616 |
232D | KXC00313 |
236B 3 | A9H02493, 2692, 3405 |
236D | MPW00332, 341, 366, 418, 444, 491, 553, 571, 575, 600, 625, 929, 1269, 1343 |
242B 3 | SRS00524, 1402, 1922, 2406, 2615, 2892, 3183 |
242D | A9W00253, 288, 324, 499, 505, 549, 553, 576, 660, 664-666, 672-674 |
246C | JAY07025, 9220 |
246D | HMR00366, 369, 371, 777-778, 784, 834, 951, 1007, 1012, 1482, 1738, 1756, 1796, 1798-1799, 1802, 1807, 1868 |
247B 3 | TSL01282, 1552, 1556 |
248 | 6LZ01225 |
248B | SCL01522 |
252B 3 | TNK00759 |
257B 3 | B7H00639 |
259B 3 | YYZ00557 |
259D | GTK00146 |
262D | KTS00257 |
299D XHP | NLC00360 |
303.5E 2 | JWY00380, 453, 458, 1831 |
303.5E CR | RKY01078, 1081, 1834, 1837, 3211, 3579 |
305E CR | XFA01237, 1610, 1612, 1625, 1675-1676 |
308D CR | FYC02306 |
312C L | CBA01521 |
312D 2L | WHJ00275, 294 |
312E L | MJD00320 |
314D LCR | SSZ00380 |
318C | BTG00271 |
416E | CBD01415, 10141, 10195 MFG02718, 3769, 3855, 4332, 4374, 4383, 4691, 4696, 4793, 6617, 7670, 7902, 7922, 8752, 10119, 10159, 11199, 11206, 11845 SHA02044 |
416E OEM | NBE00183 |
416E ST | BWC00367 LMS00251, 446, 715 |
416F 2 | LBF01064, 1099, 1285, 1417, 1427, 1431, 1454, 1456, 1463, 1546, 1613, 1616, 1619, 1622, 1624, 1709, 1789, 1897, 1903, 1930, 1980, 1983-1984, 1992, 2110, 2112, 2178, 2469, 2552 |
416F ST | KSF00205, 236, 276, 440, 480, 556, 590, 592 |
420E | HLS02397, 5461, 6501, 7195 KMW02567 PRA00416, 1276 |
420E ST | DJL01453, 1943, 2625, 2631 |
420F | LTG00986, 1218 |
422F 2 | LYF00525 |
428D | DSX00250, 630 MBM00277 |
428E | DPH01440 SNL01045, 1625 |
428F | LBH00451, 471, 705, 1076, 1582, 1733, 3814, 3887, 4347 |
430D | BNK02773 |
432D | WEP02622 |
432E | JBA00973, 2146 |
432F | LNR00562, 566, 636, 970, 1074 |
434F | LDH00217, 276, 363, 618, 802 |
434F 2 | LYK00206 |
444E | NBA00315, 347 |
444F | LJJ00208 |
906K | L6600162 |
908H | LMD02385 |
924K | KW400478, 1401 |
938G | 6WS02287 |
D3G XL | JMH02218, 2420 |
D4K XL | MMM00809 |
D5G XL | WGB01102, 3715 |
D5K 2 XL | KWW00195 |
TH330B | SLB00480 TBG00512 |
TH360B | SLE03937, 5115, 5296, 5465 |
TH407C | JJT00188 |
TH414 | TBZ00212 |
TH414C | RWW00230, 233 |
TH63 | 5WM04231 |
TL1055 | TBM01356, 1426 |
TL1055C | MDD00171, 213 |
*******Group 7******* | |
3508B | 5KW01426, 1521, 1778, 1806, 1989, 2070, 2091, 2212, 2235 |
3512 | YAK00346, 602, 694, 697 YAX00212, 221, 242, 283, 285, 288 ZAF00239, 732 |
3512B | 6GW01574, 1603 YAM00196, 209, 214, 451, 508, 619, 731 YAN00195 YAY00477, 572 ZAH00248, 253, 349, 561, 655, 695, 703, 769, 778, 780, 782-783, 864-865, 902, 925, 957 ZAJ00198, 200, 209, 223 |
3516B | 8NW00818, 934, 955, 1046, 1063, 1066 FDX00325 GZS00941 YAP00424, 475 ZAP00210, 904, 1134-1135, 1137, 1165, 1456 |
3516C | SBK00288, 294, 300-301, 351, 700 |
PM3516 | CAC00373 |
PM3516B | BPD00837, 1153, 1213 |
*******Group 8******* | |
3512 | 6WW01363, 1392 |
*******Group 9******* | |
1004TG2 | RPF00927, 3465, 3661 |
1006 | LKF00149, 163, 169, 199, 204, 220, 222, 284, 293, 343, 389, 399, 404, 457-458, 608, 657, 768, 773, 801 |
1006TAG | B6T01397 NKD00208 |
1006TAG/2 | LEL01098, 1504, 3125, 3356, 3366, 3369, 3373, 3375, 3419-3422, 3477, 3485-3486, 3499, 3556-3557, 3564-3565, 3575, 3583-3584, 3586, 3647, 3673, 3675, 3679-3682, 3684, 3686-3688, 3704-3705, 3988, 4072, 4186, 4350 |
1103-33TG1/2 | NKG00118, 210 |
1103A | LEZ00350, 1532, 2112, 2817, 3984, 4911, 4983, 5413, 5732, 5776, 6777, 6886 |
1103A-33G1 | LEP00397 LKB00113, 152, 346, 556, 597, 1525, 1593 MMR00238, 427, 732, 925-926, 1214, 1572, 1717, 1796, 1809, 2116, 2119, 2218, 2284, 2343, 2355, 2520, 2532, 2592, 2598 NKH01060, 1144 |
1103A-33TG | NL500176, 249 |
1103A-33TG1/2 | LKC00140, 192, 417, 435, 483, 512, 538, 601, 742, 769, 788, 914, 1000 MMT01074, 1163-1165, 1168-1172, 1246-1247, 1249, 1252-1255, 1690, 1692, 2221 |
1104A | LEB02372 |
1104A-44G/TG | LES01886-01887 |
1104A-44TG2 | LKD00121, 160, 192, 237-238, 279, 291, 298 NKJ00200 |
1104C | LEN01906, 2331 N4G00248 |
1104C-44TAG1/2 | LKE00116, 161, 188, 202, 241, 309, 316, 325, 327, 329-330, 352, 422, 430-431, 440, 467, 500, 545, 563, 588, 597, 617, 639, 645 MMY00634, 636, 704, 1044 |
1104C-44TAG12 | E4B02462 |
1104C-44TG2 | E4A00576 |
1106A-70TAG3 | A6R00114 |
1106A-70TAG4 | A4R00180-00181 |
1106C | LEY00494, 496, 526, 661, 1327-1328 |
1106C-E66TAG4 | LNY00479, 626 MM800112, 119, 168 |
1306A-E87TAG4/6N | GK300300 |
1306C | NAK00348, 354-355, 420, 442, 451-452, 493, 529, 545, 565, 631, 653 NNM00283 |
1306E | MPN03239, 3585, 4001, 4335, 6355, 6377, 6653, 6922, 7044, 7505, 7749, 7795, 7866, 8068, 9265, 9329 RNS05001, 6995 |
1606A-E93TAG4/5 | JSZ00141 |
2506C-E15 | C6A00895, 915 |
2806C-E18 | B2Z00174 |
3.1524 | RPT03373 |
400 | NKE00292, 760 |
403D | D3E05353, 5570 |
403D-15G | MMG03829, 5848, 6705-6706 |
404D | D4J00830, 1172, 7084 D4N01277, 1405 |
404D-22G | D4K01868 MMN01227 |
*******Group 10******* | |
CT660 | TKL00101 TRK01105 |
*******Group 11******* | |
226B 3 | DXZ00230 |
303.5E CR | JX201116, 1169, 1259, 1504, 1771, 1984, 2392 |
307E 2 | CE200111, 132, 137, 140-141, 145, 149, 165, 167, 172, 180, 189, 192, 211, 219, 221, 227, 236, 238, 247-248, 257, 264, 278, 284, 287, 290, 300-301, 307-309, 312, 314, 319, 324, 328-330, 335, 338, 344, 354, 356-357, 363, 365, 389, 402, 412, 415, 417, 421, 436, 441, 448, 458, 463, 479, 486, 538, 544, 554, 557-558, 563, 570, 573, 583, 586, 600, 608, 621-622, 624, 635, 643, 665, 687, 690, 717, 745, 765, 773, 793, 826, 831, 848, 858, 866, 868, 881, 905, 913, 923-925, 953-954, 962, 973-974, 1008, 1054, 1061, 1063, 1071, 1080-1081, 1086-1087, 1114, 1120, 1128, 1134, 1177, 1184, 1214, 1217, 1239, 1266, 1280, 1322, 1331-1332, 1371, 1377, 1381, 1384, 1404, 1432, 1480, 1533, 1572, 1580, 1601, 1619, 1637-1639, 1661, 1736, 1759, 1772, 1784, 1805, 1808, 1831, 1858, 1863, 1893, 1909, 1921, 1923, 1956-1957, 1960, 1964-1965, 1967, 1972, 1976, 1986, 2002, 2018, 2023, 2029, 2083, 2085, 2087, 2098, 2115, 2214, 2243, 2262, 2311, 2364, 2393, 2400, 2498, 2507, 2523, 2531, 2545, 2660, 2677-2678, 2755, 2876, 2884, 2906, 2969, 3000, 3027, 3032, 3056, 3064, 3071, 3107-3108, 3178, 3311, 3347, 3370, 3377, 3384, 3386, 3431, 3651, 3655, 3703, 3708, 3782, 3873, 3889, 3980, 4015, 4083, 4135, 4200, 4250, 4260 |
308E 2 | F8C00123-00126, 128, 130, 142, 147-148, 162, 164, 182, 195-196, 198, 202, 204, 206, 239, 261, 263, 268, 273, 284, 294, 435-436, 451, 492, 507 |
308E 2 OEM | EXP00107 |
*******Group 12******* | |
324D | CJX01109 |
330D | EAH01506 |
345D | NEG00293 |
CB2.7 | R5200461 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5493131 | PL542 Cell Radio Field Install Kit |
1 | 5900178 | PL542 Cellular Radio Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5493131 | PL542 Cell Radio Field Install Kit |
1 | 5900178 | PL542 Cellular Radio Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 3******* | ||
1 | 5263054 | PL240B Cell Radio Field Install Kit |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 4******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5493131 | PL542 Cell Radio Field Install Kit |
1 | 5900178 | PL542 Cellular Radio Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 5******* | ||
1 | 5263054 | PL240B Cell Radio Field Install Kit |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 6******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5493131 | PL542 Cell Radio Field Install Kit |
1 | 5900178 | PL542 Cellular Radio Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 7******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5493131 | PL542 Cell Radio Field Install Kit |
1 | 5900178 | PL542 Cellular Radio Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 8******* | ||
1 | 5263054 | PL240B Cell Radio Field Install Kit |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 9******* | ||
1 | 5263054 | PL240B Cell Radio Field Install Kit |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 10******* | ||
1 | 5263054 | PL240B Cell Radio Field Install Kit |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 11******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5645305 | PL542 Cell Radio Field Install Kit |
1 | 5900178 | PL542 Cellular Radio Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 12******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5645305 | PL542 Cell Radio Field Install Kit |
1 | 5900178 | PL542 Cellular Radio Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Refer to the attached Rework Procedure. NOTE: Refer to Image 1 below for a list of additional product that may have a Product Link PL241 or PL421 radio system installed. If a product in question is on the list, this program applies and need to follow the Group 1 Rework Procedure. NOTE: For product in Image 1, please file the warranty claim using 99Z00015 as the serial number. Ensure that the Machine Make and Machine Serial Number are included in the Service Letter claim story. Failure to provide this information in the claim story will result in the claim getting rejected. . |
![]() |
Image1 |
SERVICE CLAIM ALLOWANCES
*******Group 1******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 1 | ||||||
*******Group 2******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 2 | ||||||
*******Group 3******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 3 | ||||||
*******Group 4******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 4 | ||||||
*******Group 5******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 5 | ||||||
*******Group 6******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 6 | ||||||
*******Group 7******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 7 | ||||||
*******Group 8******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 8 | ||||||
*******Group 9******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 9 | ||||||
*******Group 10******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 10 | ||||||
*******Group 11******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 11 | ||||||
*******Group 12******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 12 | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |

Group Number 1 Group Number 2 Group Number 4 Group Number 6 Group Number 7 |
Before going to the Customer Site: 1.Refer to M0077632 installation instructions for all tools required to perform the radio installation, as well as familiarity with the installation process. 2.Work with your PL Admin to unsubscribe the PL421 thru VisionLink store prior to visiting the asset. Note: The PL542 radio requires a harness to complete the installation. Check the service port in the machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 1.1.1. Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 1.1.2. If any differences are noticed then move sockets in the machine harness plug as needed in order to make the proper connections. Note: A ?Product Link(TM) Pro Series PL542 Machine Compatibility Reference? is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: ?https://dealer.cat.com/PL/PL542InstallationRef?. This link is case sensitive so you will need to type in the link exactly as shown. . |
![]() |
Image1.1.1 |
![]() |
Image1.1.2 |
At the machine: 3. Locate the existing Product Link PL421 device and completely remove prior to installing the Product Link PL542 radio system. Note: Complete removal of an existing PL421 is required along with properly sealing and securing unused wiring. If the PL421 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office. Note: If assistance if needed to locate, remove, or install the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 4. Perform M0077632 installation instructions in full for the Product Link radio system. 5. Make sure to follow the entire process until the device performs a successful communication check. 6. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Please complete a successful communication check before leaving the machine. 7. Register the device using AVS Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the AVS activate app to set Product ID and Subscription level. For additional instruction on using the AVS activate app please refer to M0077270. Note: If the Product ID or the Machine SN is not set on the device, the device will register as its own Serial number. Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at ?https://dealer.cat.com/connectivityoffer? under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email ([email protected]). 8. The PL542V2 radio device may not have the latest software on-board. Device should have firmware 590-0178 or newer. If update is needed, please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a System Technology event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use FOTA Request and the PL542V2 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to AVSpare Note: If assistance if needed to locate, remove, or install the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. |
Group Number 3 Group Number 5 Group Number 8 Group Number 9 Group Number 10 |
Before going to the Customer Site: 1. Refer to M0081260 installation instructions for all tools required to perform the radio installation, as well as familiarity with the installation process. At the machine: 2. Connect to the device with Cat Electronic Technician (ET) over RS232 connection and set the Product ID of the PL241 to default (AVS00000). 3. Locate the existing Product Link PL241 device and completely remove prior to installing the Product Link PL240B radio system. Note: Complete removal of an existing PL241 is required along with properly sealing and securing unused wiring. If the PL241 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office. Note: If assistance is needed to locate, remove, or install the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 4. Perform M0081260 installation instructions in full for the Product Link radio system. Note: R-term is not an acceptable engine running signal for the PL240B. Please source an alternate engine running input as outlined in special instruction M0081260, section ?PL240B Engine Running Input?, for detailed information on an acceptable engine running signal. 5. Make sure to follow the entire process until the device performs a successful communication check. NOTE: The comm check will have to be performed from the back office through the Dealer Service Portal, as it cannot be done from the machine. 6. If the device is not communicating, refer to UENR6983 to troubleshoot the PL240B installation. Please complete a successful communication check before leaving the machine. 7. Power Up the machine and let it run. Registration can be done remotely using AVS Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the AVS activate app to set Product ID and Subscription level. For additional instruction on using the AVS activate app please refer to M0077270. Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at https://dealer.cat.com/connectivityoffer under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email ([email protected]). |
Group Number 11 Group Number 12 |
Before going to the Customer Site: 1.Refer to M0077632 installation instructions for all tools required to perform the radio installation, as well as familiarity with the installation process. 2.Work with your PL Admin to unsubscribe the PL421 thru VisionLink store prior to visiting the asset. Note: The PL542 radio requires a harness to complete the installation. Check the service port in the machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 1.1.1. Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 1.1.2. If any differences are noticed then move sockets in the machine harness plug as needed in order to make the proper connections. Note: A ?Product Link(TM) Pro Series PL542 Machine Compatibility Reference? is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: ?https://dealer.cat.com/PL/PL542InstallationRef?. This link is case sensitive so you will need to type in the link exactly as shown. |
At the machine: 3. Locate the existing Product Link PL421 device and completely remove prior to installing the Product Link PL542 radio system. Note: Complete removal of an existing PL421 is required along with properly sealing and securing unused wiring. If the PL421 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office. Note: If assistance if needed to locate, remove, or install the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 4. Perform M0077632 installation instructions in full for the Product Link radio system. 5. Make sure to follow the entire process until the device performs a successful communication check. 6. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Please complete a successful communication check before leaving the machine. 7. Register the device using AVS Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the AVS activate app to set Product ID and Subscription level. For additional instruction on using the AVS activate app please refer to M0077270. Note: If the Product ID or the Machine SN is not set on the device, the device will register as its own Serial number. Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at ?https://dealer.cat.com/connectivityoffer? under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email ([email protected]). 8. The PL542V2 radio device may not have the latest software on-board. Device should have firmware 590-0178 or newer. If update is needed, please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a System Technology event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use FOTA Request and the PL542V2 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to AVSpare Note: If assistance if needed to locate, remove, or install the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. |