PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL243 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS
[UEBE0060]
ELECTRICAL AND STARTING SYSTEM
ELECTRONICS GP-MACHINE
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL243 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS
UEBE0060-07
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| 02Dec2019 |
| (Revised 15Sep2020) |
U-724
A-572
D-628
O-629
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| Before/After | PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL243 CELLULAR RADIO SYSTEMS ON CERTAIN AVSpare PRODUCTS AND NON-AVSpare PRODUCTS |
|
| 7606 7610 7620 | PS46505 |
|
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| NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46505" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
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| NOTE: | This Revised Service Letter replaces the 02Dec2019 (Revised 26May2020) Service Letter. Changes have been made to the Parts Needed. |
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TERMINATION DATE |
| 30Sep2020 |
PROBLEM
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| PL241/42x will stop sending data after April 6th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| C18 | MDP01719, 1723-1724, 1726 |
| C7 | SAP08261 |
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| *******Group 2******* | |
| 3508 | 3LS00212 |
| 3508B | 6PN01083, 1099, 1120, 1132 |
| 3512 | 24Z07017 YAK00364, 369, 793, 795, 798 YBA00128, 144, 164, 411, 413, 424 |
| 3512B | 3ZW00986 CMC00759 |
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| *******Group 3******* | |
| 3306 | 64Z23427 |
| 3406C | C2G09612, 9896, 9927, 9942, 10050, 10080, 10467 |
| 3412C | DJN01141 DK600295, 319, 622, 630, 635, 646-647 RTY03003, 3075, 3953, 3966 |
| 3412E | BDT05134 |
| C13 | X3M00146 |
| C15 | C5H01650 C5L05597, 5614, 5620, 5781 LNA00129, 446, 1389, 1668 LXJ00897, 1056, 1062, 1069, 1205, 1307 X4R00666 |
| C18 | LNB00185, 359 LXK00454, 1588, 1978 M1Z01759 WJH07944 |
| C27 | DWB00155 GDS00447 |
| C32 | JAZ00312, 316, 574, 579, 583 JSJ01784, 1945, 2133 |
| C9 | JSC21695, 22626, 25456 X3R01414 |
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| *******Group 4******* | |
| 320D 3 | ESX00101, 110, 117, 134, 138, 140, 142, 145-146, 153, 164, 184, 187, 191, 196, 201-203, 215, 223-224, 230, 236 |
| 330B | 3YR00955 5LS00317 |
| 5080 | 6XK00168 |
| 583K | 78V00615 |
| 589 | 31Z00393 |
| 950F II | 5SK02603 |
| CB-334D | DCZ00231 |
| CB-334E XW | C4X00147 |
| CB-334EII | C3A00298 |
| CB-534D | FGH00813 |
| CB14B | 47300892, 1065, 1077 |
| CS-433E | BTT00382, 503 |
| D6G | C6G01695 |
| D6H XL | 8SK00363 |
| D8K | 77V13565 |
| PS-150B | 3XR00745 |
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| *******Group 5******* | |
| 12H | 12500163 |
| 140G | 72V08420 |
| 140H | CCA03540 |
| 320C | PAB06056 PAC00701 |
| 320D | CXY00216 KGF00256 |
| 330D | LDR00304 |
| 365B L | 9PZ00369 |
| 385B | ANS00251 |
| 621B | 45P03913, 3917 |
| 657E | 90Z00202 |
| 725 | B1L01185 |
| 785 | 8GB00603 |
| 815F | BKL00922 |
| 966H | TAL01152 |
| 980G II | AWH00691 |
| 988F | 8YG76002 |
| AP255E | D8A00327 |
| AP300D | TEN00175 |
| CB1.7 | SA700127 |
| CB2.5 | R2B00229, 270 |
| CB2.7 | R5200170, 236, 238, 242-243, 371, 445, 451 |
| CB22B | 41900135 |
| CB22B LRC | LR200244, 279 |
| CB24B | 2X400731 46700231, 602-603, 611 J2T00112-00113, 116-117, 129, 426, 435 |
| CB34B LRC | 47000156 |
| CB44B | NSL00113 |
| CB64 | DJM00399 |
| CC2.6 | SPX00114, 127, 140 |
| CC24B | 42100100 |
| CC34B LRC | 47100127 |
| CD54B | GRT00111, 124, 135 |
| CS-533E | TJL02404, 2870, 2874-2875, 2880, 2882, 3106, 3109, 3114-3115, 3554, 3587, 4035, 4037-4038, 4040-4041, 4090, 4101, 4134, 4146, 4198, 4201-4202, 4226, 5210 |
| CS54 | C5R00609 |
| CS66B | CS600259 |
| D10N | 2YD02064 |
| D8N | 9TC02411 |
| D8T | KPZ01476 |
| D9L | 14Y02880 |
| D9R | WDM04218 |
| PS-150C | FPS01441 |
| SEM919 | S9R00509, 511, 704, 706-708, 725-726 |
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| *******Group 6******* | |
| CT660 | TEJ00132 TEY00109 TKL00102, 136, 236, 385, 387, 397, 411, 431, 450, 506, 510, 512, 515, 554, 558, 560, 566 TRK00107, 112, 114, 190, 193, 195, 301, 332, 377, 445, 579, 586, 592, 594-595, 600, 611, 622, 630, 633, 695, 744, 751, 762, 780, 800, 815, 847, 940, 949, 1198, 1209, 1256, 1261, 1276, 1356, 1448, 1498, 1507, 1515, 1554 TSY00104, 106, 108, 113, 118 |
| CT680 L | TRX00134 |
| CT681 SG | TWJ00114, 156 |
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| *******Group 7******* | |
| CT660 | TEP00418, 518, 525, 534, 577, 850, 942, 949-950, 1006, 1028, 1202, 1207, 1381-1382, 1384, 1682, 1716, 1743 TGA00047, 97-98, 107, 111, 113, 170, 185, 188, 192-193, 338 |
| CT660 L ROLLER | TRR00126, 129 |
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| *******Group 8******* | |
| 1006TAG/2 | LEL03412, 3465, 3511, 3636, 3700 |
| 1103A-33TG1/2 | MMT01582, 1591, 1605, 1618, 1784-1785, 1910, 1921-1922, 1925, 2132, 2180, 2185, 2384 |
| 1103C | LEX00258 |
| 1104D-44TAG1 | SJX00160 |
| 1606A-E93TAG4/5 | JSZ00127 |
| 403D-15G | MMG04302 |
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| *******Group 9******* | |
| 1106CTAG4 | 12000641 |
| C3.3 | GT300141 |
| C4.4 | D4D00630, 2162-2163 GLE01204 |
| C7.1 | ECW00345 |
| XQP150 | PJE00115 |
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| *******Group 10******* | |
| 300.9D | LJM01492, 1576, 1602, 1636, 1669, 1678, 1700, 1798, 1907, 2254, 2288, 2337, 2339 |
| 300.9D VPS | DW200155, 164, 166-167, 169-172, 174 |
| 301.4C | LJK00430, 1094, 1695, 2078, 2263, 2268, 2270, 2341, 2560, 2562 |
| 301.5 | RAA02041 |
| 301.7D | LJH02023, 2135, 2263, 2501, 2538, 2599, 2637, 2651, 2914, 2930, 2936, 2998, 3012, 3023, 3037, 3040-3041, 3052, 3076, 3248, 3267, 3272, 3534, 3569, 3574, 3595, 3685, 3924, 3927, 4111, 4197, 4202, 4387 |
| 301.7D CR | LJ800535 LJD00158, 552, 707, 742, 750, 845, 888, 927, 984, 986-987, 1114, 1205-1207, 1217, 1222, 1248-1249, 1253, 1324, 1328, 1333, 1336, 1348-1350, 1366, 1371, 1413, 1415, 1452, 1516, 1534, 1542, 1546, 1598, 1603, 1751, 1784, 1787, 1791, 2191-2192, 2644, 2646, 2720 |
| 301.8C | JSB02383, 3790, 5862, 5871, 6022, 6660, 6811 |
| 302.2D | LJG00386 |
| 302.4D | LJN00840, 977 |
| 302.7D | LJL02595, 2790, 2926, 2955, 3307, 3397, 3544, 3783, 3868, 3898, 4315 |
| 303.5D CR | RHP01827 |
| 303C CR | BXT02139, 2757 |
| 303E CR | HHM01380, 1795, 1990 SGE00250 |
| 304D CR | TYK01454 |
| 305.5D | FLZ00805 |
| 305.5E 2 | WE201306, 1309-1310, 1313, 1315-1316, 1343-1344, 1347-1348, 1354, 1356-1357, 1388, 1391-1396, 1419-1420, 1427-1429, 1432, 1434-1435, 1818-1819 |
| 306E 2 | E2W02469 |
| 901B | W7A01950 |
| 903C | MW400559, 567 |
| 910 | 29D00032 |
| 924F | 5NN00477 |
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| *******Group 11******* | |
| 216 B 3 | CD300328 DSN01139 JXM03440, 3555, 3557 PWK00549, 874, 881, 883-886, 888-889, 891, 1037, 1057, 1289, 1304, 1370, 1585, 1601 |
| 216B | RLL02484 |
| 226B | MJH12458 |
| 226B 3 | DXZ00111 MWD00506, 1855, 7428 SNA00392, 903, 1922 |
| 226D | HRD00953, 1053 |
| 232D | KXC00175, 216 |
| 236D | MPW00368, 526 SEN00482, 525 |
| 239D | CD400241, 243, 287, 300 |
| 242B 3 | SRS02595 |
| 242D | A9W00189, 221 DML00207, 261-262, 264-266, 274, 322 DZT00640, 1940 |
| 246C | JAY04307, 8948 |
| 246D | BYF01994 HMR00429, 614, 886 JSL00192, 239, 305, 328, 351, 371 |
| 247B | MTL05894 |
| 247B 3 | KB300269, 271-272 |
| 257D | FMR00227, 246-247 |
| 259B 3 | YYZ02593-02594 |
| 259D | FTK00251, 296, 360, 438, 521, 523, 527, 558, 576, 885, 921 |
| 262B | PDT03769 |
| 262C | MST02769 |
| 262C 2 | TMW01695, 1760 |
| 262D | KTS00289, 292, 298, 376 LST00412 |
| 272D | B5W00680, 959 GSL00732 |
| 277C 2 | MET00176 |
| 279D | RCX00339, 404, 423, 447, 558 |
| 287D | TLK00223 |
| 289C | JMP01858 |
| 289D | A9Z00451, 467, 472, 477, 547, 576, 592 TAW01430 |
| 297D | BE700243 |
| 299D | GTC00846 |
| 299D 2 XHP | DX200921, 923 |
| 299D XHP | JST01403 |
| 300.9D | LJM00651, 1499 |
| 301.4C | LJK00524, 1405, 2414, 2450 |
| 301.6C | JBB01796 |
| 301.7D | LJH01121, 1584, 2169-2170, 2185, 2749 |
| 301.7D CR | LJD00732 |
| 301.8C | JSB01894, 3830 |
| 302.2D | LJG00260 |
| 302.4D | LJN00602, 685 |
| 302.5 | 4AZ06331 |
| 302.5C | GBB05148 |
| 302.7D | LJL01987 |
| 303 | DMA02361 |
| 303.5E CR | JX200117 RKY02354, 4089, 4697, 4760, 4941, 6405, 6421, 6517-6518, 6524, 6527-6528, 6597-6598, 6604 |
| 304E 2 | ME400598, 1469 |
| 305.5D | FLZ00387, 1042 |
| 305.5E 2 | CR500163, 683, 774, 1439, 1457, 1655, 1669, 1673, 1718, 1984, 1987, 2513, 2522 |
| 305.5E 2CR | EJX00409 |
| 305.5E CR | FKY01644, 2106, 2118, 2343, 3056 |
| 305E 2 | H5M00787, 1588, 1593, 1807, 1811, 1817, 1829, 1832, 1886, 2324, 3216, 3297, 3551 |
| 305E 2 CR | DJX00655, 884, 1358, 1601, 1615 |
| 305E CR | XFA04182 |
| 308D CR | FYC00560 |
| 308E 2CR | FJX00411, 413, 747, 1313, 1320, 1333, 1374, 1377, 1387, 1517, 1530, 1535, 1546, 1609, 1709, 1711-1712, 1729, 1742, 2157, 2187, 2194, 2220-2221, 2226, 2229-2230, 2234, 2252-2253, 2333, 2405, 2660, 2672-2674, 2676, 3334, 4081, 4104-4105 TMX00297, 389, 1324, 1398 |
| 308E CR | GBJ01714 |
| 312C L | BWH01472 |
| 314E LCR | DKD00733, 737 |
| 318C | DAH01016 |
| 416E ST | LMS00432 |
| 420E | KMW01187 |
| 420F IT | JWJ01908 |
| 422E | HBE02519 |
| 427F 2 | HWK00197 |
| 428E | DPH00662 SNL05017 |
| 428F | LBH00970, 999, 2381, 2418, 2455, 2669 RAK00471 |
| 428F 2 | LYG00741, 747, 754, 756 |
| 432E | JBA00367 |
| 432F | SEJ00578 |
| 432F 2 | HWP00225, 272, 520 |
| 434E | FSH01195 |
| 444E | LBE00756 |
| 444F | FBN00151, 162 |
| 444F 2 | HWS00197, 215 |
| 906H | SDH00787, 1215, 1220, 1224, 1414 TPE00875 |
| 906H 2 | JRF00388, 394, 745, 1085, 1087, 1097, 1803, 1912, 1964, 2168, 2325, 3099, 3161 |
| 907H | SJM00638, 713 |
| 907H 2 | JRS00935 |
| 908 | TAR00395 |
| 908H | LMD02141 MXF00209 |
| 908H 2 | JRD01005, 1100-1101, 1103, 1715, 1780, 1785, 2169, 2838, 2865, 2952 |
| 908M | H8800613 |
| 910K | AY400890 |
| 914G | 9WM01051 PDF01242 |
| 914K | CD200253, 361 |
| 924K | HJF00258, 327, 621 SNZ00604, 630, 657, 672, 742, 780, 784 |
| 930G | TWR00716 |
| 930K | FRK00534 RHN00526 |
| 938K | REP00833 SWL00406 |
| D5G LGP | RKG03528 |
| IT14G | ERP00400 |
| IT28G | 8CR01280 |
| TH337C | DJB00429 |
| TH407 | TBY00217 |
| TH407C | MLH00804, 1142, 1199 |
| TH414C | KEK00203, 214, 276, 313, 342, 350, 354, 357, 362, 364, 368 |
| TH414C GC | KRF00164, 180, 183, 187, 190-192, 197, 212, 214, 221, 237, 239, 278 |
| TH417 | TBT00401 |
| TH417C | RRJ00187, 218, 253 |
| TH417C GC | NAB00159, 174, 179, 190, 196, 224, 230, 266, 269 |
| TH514C | KKW00178, 229-230, 234-235 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
| 1 | 5323754 | Cable As - 9-pin Svc Port |
| 1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5818919 | PL542v2 Cellular Radio |
| 1 | 5900178 | PL542 Cellular Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
| 1 | 5323754 | Cable As - 9-pin Svc Port |
| 1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5818919 | PL542v2 Cellular Radio |
| 1 | 5900178 | PL542 Cellular Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 3******* | ||
| 1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
| 1 | 5323754 | Cable As - 9-pin Svc Port |
| 1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5818919 | PL542v2 Cellular Radio |
| 1 | 5900178 | PL542 Cellular Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 4******* | ||
| 6 | 8T8730 | SOCKET-CONNECTOR |
| 9 | 8T8737 | PLUG-SEAL |
| 1 | 1552260 | KIT-PLUG CONN |
| 1 | 1552274 | KIT-PLUG CONN |
| 1 | 5503269 | PL243 Cellular Radio Hardware (4G) |
| 1 | 5915058 | PL243 optional extension harness |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 5******* | ||
| 1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
| 1 | 5323754 | Cable As - 9-pin Svc Port |
| 1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5818919 | PL542v2 Cellular Radio |
| 1 | 5900178 | PL542 Cellular Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 6******* | ||
| 6 | 8T8730 | SOCKET-CONNECTOR |
| 9 | 8T8737 | PLUG-SEAL |
| 1 | 1552260 | KIT-PLUG CONN |
| 1 | 1552274 | KIT-PLUG CONN |
| 1 | 5503269 | PL243 Cellular Radio Hardware (4G) |
| 1 | 5915058 | PL243 optional extension harness |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 7******* | ||
| 1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
| 1 | 5323754 | Cable As - 9-pin Svc Port |
| 1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5818919 | PL542v2 Cellular Radio |
| 1 | 5900178 | PL542 Cellular Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 8******* | ||
| 6 | 8T8730 | SOCKET-CONNECTOR |
| 9 | 8T8737 | PLUG-SEAL |
| 1 | 1552260 | KIT-PLUG CONN |
| 1 | 1552274 | KIT-PLUG CONN |
| 1 | 5503269 | PL243 Cellular Radio Hardware (4G) |
| 1 | 5915058 | PL243 optional extension harness |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 9******* | ||
| 1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
| 1 | 5323754 | Cable As - 9-pin Svc Port |
| 1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5818919 | PL542v2 Cellular Radio |
| 1 | 5900178 | PL542 Cellular Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 10******* | ||
| 6 | 8T8730 | SOCKET-CONNECTOR |
| 9 | 8T8737 | PLUG-SEAL |
| 1 | 1552260 | KIT-PLUG CONN |
| 1 | 1552274 | KIT-PLUG CONN |
| 1 | 5503269 | PL243 Cellular Radio Hardware (4G) |
| 1 | 5915058 | PL243 optional extension harness |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 11******* | ||
| 1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
| 1 | 5323754 | Cable As - 9-pin Svc Port |
| 1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5818919 | PL542v2 Cellular Radio |
| 1 | 5900178 | PL542 Cellular Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
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| Refer to the attached Rework Procedure for the Affected Product. In addition to the products called out in the Affected Product, an additional list of AVSpare product and non-AVSpare product are attached below. NOTE: Refer to Image 1 and Image 2 below for a list of additional products that may have a Product Link PL241 or PL421 radio system installed. If a product in question is on the list, this program applies. Follow the Parts Needed, Service Claim Allowances, and Rework Procedure associated with Group 1. NOTE: Refer to Image 3 below for a list of additional products that may have a Product Link PL241 or PL421 radio system installed. If a product in question is on the list, this program applies. Follow the Parts Needed, Service Claim Allowances, and Rework Procedure associated with Group 4. NOTE: For product in Image 1 through Image 3, file the warranty claim using 99Z00015 as the serial number. Ensure that the Machine Make, Machine Model, and Machine Serial Number are included in the Service Letter claim story. Failure to provide this information in the claim story will result in the claim getting rejected. |
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| Image1 |
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| Image2 |
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| Image3 |
SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-720 mo |
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| NOTE: This is a 1.3-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-720 mo |
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| NOTE: This is a 1.3-hour job for Group 2 | ||||||
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| *******Group 3******* | ||||||
0-720 mo |
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| NOTE: This is a 1.3-hour job for Group 3 | ||||||
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| *******Group 4******* | ||||||
0-720 mo |
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| NOTE: This is a 1.3-hour job for Group 4 | ||||||
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| *******Group 5******* | ||||||
0-720 mo |
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| NOTE: This is a 1.3-hour job for Group 5 | ||||||
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| *******Group 6******* | ||||||
0-720 mo |
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| NOTE: This is a 1.3-hour job for Group 6 | ||||||
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| *******Group 7******* | ||||||
0-720 mo |
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| NOTE: This is a 1.3-hour job for Group 7 | ||||||
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| *******Group 8******* | ||||||
0-720 mo |
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| NOTE: This is a 1.3-hour job for Group 8 | ||||||
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| *******Group 9******* | ||||||
0-720 mo |
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| NOTE: This is a 1.3-hour job for Group 9 | ||||||
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| *******Group 10******* | ||||||
0-720 mo |
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| NOTE: This is a 1.3-hour job for Group 10 | ||||||
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| *******Group 11******* | ||||||
0-720 mo |
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| NOTE: This is a 1.3-hour job for Group 11 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| Group Number 1 Group Number 2 Group Number 3 Group Number 5 Group Number 7 Group Number 9 Group Number 11 |
| Before going to the Customer Site: 1. Prior to any work on suspected assets visit, log into the Asset in the appropriate UI (VisionLink or My.cat.com) and verify that the RED "Impacted by GPS rollover" banner or Popup is still present on this device. Machines WITH this notice in place Proceed to Step 2. Machines WITHOUT this notice have been remotely updated and should not need further work. They should be reporting properly. 2. Refer to M0077632 installation instructions for all tools required to perform the radio installation, as well as familiarity with the installation process. 3. Work with your PL Admin to unsubscribe the PL420/PL421 thru VisionLink store prior to visiting the asset. Note: The PL542 radio requires a harness to complete the installation. Check the service port in the machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 1.1.1. Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 1.1.2. If any differences are noticed then move sockets in the machine harness plug as needed in order to make the proper connections. Note: A "Product Link(TM) Pro Series PL542 Machine Compatibility Reference" is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: "https://dealer.cat.com/PL/PL542InstallationRef". This link is case sensitive so you will need to type in the link exactly as shown. . |
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| Image1.1.1 |
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| Image1.1.2 |
| At the machine: 4. Locate the existing Product Link PL420/PL421 device and completely remove prior to installing the Product Link PL542 radio system. Note: Complete removal of an existing PL420/PL421 is required along with properly sealing and securing unused wiring. If the PL420/PL421 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office. Note: If assistance if needed to locate, remove, or install the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 5. Perform M0077632 installation instructions in full for the Product Link radio system. 6. Make sure to follow the entire process until the device performs a successful communication check. 7. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Please complete a successful communication check before leaving the machine. 8. Register the device using AVS Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the AVS activate app to set Product ID and Subscription level. For additional instruction on using the AVS activate app please refer to M0077270. Note: If the Product ID or the Machine SN is not set on the device, the device will register as its own Serial number. Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at "https://dealer.cat.com/connectivityoffer" under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email ([email protected]). 9. The PL542 radio device may not have the latest software on-board. Please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a "System Technology" event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use "FOTA Request" and the PL542 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to AVSpare. |
| Group Number 4 Group Number 6 Group Number 8 Group Number 10 |
| Before going to the Customer Site: 1. Prior to any work on suspected assets visit, log into the Asset in the appropriate UI (VisionLink or My.cat.com) and verify that the RED Impacted by GPS rollover banner or Popup is still present on this device. Machines WITH this notice in place Proceed to Step 2. Machines WITHOUT this notice have been remotely updated and do not need repair. 2. Refer to M0098124 Installation Instructions for all tools to perform the radio installation, as well as familiarity with the installation process. Note: Refer to Special Instruction, REHS9757, for additional information on the PL241 cellular radio PN 444-9619 or PN 480-3539 (China-only). Note: The PL243 does not support Switched Inputs. If Switched Inputs are needed the PL243 cannot be used to replace the PL241. Stop work and advise PL Admin to contact DSN to request the asset be moved to the appropriate service letter. At the machine: Note: The PL243 can be installed using the same 4-wire installation method that was used on the PL241 installation. 3. The following table provides a comparison of the wiring on the PL241 cellular radio to the wiring on the PL243 cellular radio: |
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| Image2.1.1 |
| 4. Document the asset Service Meter Hours (SMH) for setting SMH on the new device. 5. Power down asset and switch master disconnect to "OFF". Refer to applicable safety instructions in M0098124. 6. Unplug and remove the PL241, antenna, and antenna coax. Note: Upon removal and canceling the subscription, dispose of the PL241 and antenna following local guidelines 7. Mount the PL243 on the asset. Refer to "Mounting the Radio" in Special Instruction M0098124. 8. Locate the wires that were used for the PL241 per reference table xx. 9. Use the 3-position Plug Assy, 155-2260, and the 6-position Plug Assy, 155-2274, for connecting to the PL243. Note: Use the 591-5058 Extension Harness Assembly as needed (1.5 meters). 10. Insert the +Battery wire into location A of the 3-position plug. 11.. Insert the -Battery wire into location B of the 3-position plug. 12. Insert the Key Switch Power wire into location C of the 3-position plug. 13. Insert the Engine Running signal wire into location 5 of the 6-position plug. Note: If desired, an Alternator R-Terminal signal can be used as an Engine Running input on the PL243. |
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| Image2.2.1 |
| 14. If an External Backup Battery is being used, insert the Backup Battery wire into location 2 of the 6-position plug. 15. If a Remote Disable Indicator is being used, insert the Remote Disable Indicator wire into location 3 of the 6-position plug. 16. If a Remote Disable Relay is being used, insert the Remote Disable Relay wire into location 4 of the 6-position plug. Note: The PL243 does not support the Remote Disable Module (RDM), PN 477-3970. If Remote Disable is needed, the RDM must be replaced with a Remote Disable Relay. Refer to "Asset Security System" for more information. 17. Connect the two plugs to the PL243 cellular radio or optional extension harness, 591-5058. Note: The 3-pin PL241 Serial Service Connector is not supported on the PL243 and can be tied back. 18. Contact your PL Admin to perform a communication check through DSP. 19. Contact your PL Admin to register and subscribe the PL243. Refer to Special Instruction, Installation Procedure for Product Link PL243 Cellular Radio Systems, M0098124, "Registration and Subscription". 20. Contact your PL Admin to set the Total Operating Hours to the appropriate value. Refer to VisionLink Help for assistance. Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809. For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2. Americas: 1-309-636-8500 EAME/APD: 65 6828 7080 Australia: 61 738 038 160 India: 44 3340 3660 |
Information System:
PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK PL641 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING INPUT TRANSFER GEAR CASE ON CERTAIN 793F, 793F CMD, AND 793F XQ OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSPECTING BEVEL GEAR BOLTED JOINTS ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EMISSIONS LABEL AND CORRECTING THE FLS SETTING ON CERTAIN C18 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE REAR PUMP DRIVE LINES GROUP ON CERTAIN 994K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEUI PUMP ON CERTAIN 773E OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REWORKING THE SERVICE BRAKE HOSE LINES ON CERTAIN 966M AND 972M MEDIUM WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE CHARGE\BRAKE COOLING PUMP GROUPS
PRODUCT IMPROVEMENT PROGRAM FOR SETTING THE HYDRAULIC FAN SPEED ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING FRONT WHEEL BEARING RETAINER BOLTS ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL243 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A POWERTAIN HOSE ON CERTAIN 773G AND 775G OFF-HIGHWAY TRUCKS DUE TO ABRASION
PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK PL641 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HANDLE ASSEMBLY IN THE CAB LEFT HAND SIDE DOOR GROUP ON CERTAIN 773E AND 777E OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 4E-6979 PILOT MANIFOLDS IN DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REWORKING THE CAB RISER CROSSMEMBER ON CERTAIN 548 LL, 558 LL, AND 568 LL FORESTRY EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE BAFFLE GROUP ON CERTAIN 140GC MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE STEERING LINES ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE 379-3544 CAB DOOR GROUP ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE BRAKE OIL FILTER GROUP ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING STEERING COLUMN SYSTEM RELATED COMPONENTS ON CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/322F WHEELED EXCAVATORS AND MH3022/MH3024/M322F MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN POWERTRAIN HOSES ON CERTAIN 777E OFF-HIGHWAY TRUCKS