PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL243 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL243 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS [UEBE0060]
ELECTRICAL AND STARTING SYSTEM
ELECTRONICS GP-MACHINE
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL243 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS
UEBE0060-07

02Dec2019
(Revised 15Sep2020)


U-724
A-572
D-628
O-629

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL243 CELLULAR RADIO SYSTEMS ON CERTAIN AVSpare PRODUCTS AND NON-AVSpare PRODUCTS

7606 7610 7620
PS46505
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46505" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

 
NOTE:

This Revised Service Letter replaces the 02Dec2019 (Revised 26May2020) Service Letter. Changes have been made to the Parts Needed.


TERMINATION DATE

30Sep2020

PROBLEM

PL241/42x will stop sending data after April 6th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
C18  MDP01719, 1723-1724, 1726
C7  SAP08261
*******Group  2*******
3508  3LS00212
3508B  6PN01083, 1099, 1120, 1132
3512 24Z07017

YAK00364, 369, 793, 795, 798

YBA00128, 144, 164, 411, 413, 424
3512B 3ZW00986

CMC00759
*******Group  3*******
3306  64Z23427
3406C  C2G09612, 9896, 9927, 9942, 10050, 10080, 10467
3412C DJN01141

DK600295, 319, 622, 630, 635, 646-647

RTY03003, 3075, 3953, 3966
3412E  BDT05134
C13  X3M00146
C15 C5H01650

C5L05597, 5614, 5620, 5781

LNA00129, 446, 1389, 1668

LXJ00897, 1056, 1062, 1069, 1205, 1307

X4R00666
C18 LNB00185, 359

LXK00454, 1588, 1978

M1Z01759

WJH07944
C27 DWB00155

GDS00447
C32 JAZ00312, 316, 574, 579, 583

JSJ01784, 1945, 2133
C9 JSC21695, 22626, 25456

X3R01414
*******Group  4*******
320D 3  ESX00101, 110, 117, 134, 138, 140, 142, 145-146, 153, 164, 184, 187, 191, 196, 201-203, 215, 223-224, 230, 236
330B 3YR00955

5LS00317
5080  6XK00168
583K  78V00615
589  31Z00393
950F II  5SK02603
CB-334D  DCZ00231
CB-334E XW  C4X00147
CB-334EII  C3A00298
CB-534D  FGH00813
CB14B  47300892, 1065, 1077
CS-433E  BTT00382, 503
D6G  C6G01695
D6H XL  8SK00363
D8K  77V13565
PS-150B  3XR00745
*******Group  5*******
12H  12500163
140G  72V08420
140H  CCA03540
320C PAB06056

PAC00701
320D CXY00216

KGF00256
330D  LDR00304
365B L  9PZ00369
385B  ANS00251
621B  45P03913, 3917
657E  90Z00202
725  B1L01185
785  8GB00603
815F  BKL00922
966H  TAL01152
980G II  AWH00691
988F  8YG76002
AP255E  D8A00327
AP300D  TEN00175
CB1.7  SA700127
CB2.5  R2B00229, 270
CB2.7  R5200170, 236, 238, 242-243, 371, 445, 451
CB22B  41900135
CB22B LRC  LR200244, 279
CB24B 2X400731

46700231, 602-603, 611

J2T00112-00113, 116-117, 129, 426, 435
CB34B LRC  47000156
CB44B  NSL00113
CB64  DJM00399
CC2.6  SPX00114, 127, 140
CC24B  42100100
CC34B LRC  47100127
CD54B  GRT00111, 124, 135
CS-533E  TJL02404, 2870, 2874-2875, 2880, 2882, 3106, 3109, 3114-3115, 3554, 3587, 4035, 4037-4038, 4040-4041, 4090, 4101, 4134, 4146, 4198, 4201-4202, 4226, 5210
CS54  C5R00609
CS66B  CS600259
D10N  2YD02064
D8N  9TC02411
D8T  KPZ01476
D9L  14Y02880
D9R  WDM04218
PS-150C  FPS01441
SEM919  S9R00509, 511, 704, 706-708, 725-726
*******Group  6*******
CT660 TEJ00132

TEY00109

TKL00102, 136, 236, 385, 387, 397, 411, 431, 450, 506, 510, 512, 515, 554, 558, 560, 566

TRK00107, 112, 114, 190, 193, 195, 301, 332, 377, 445, 579, 586, 592, 594-595, 600, 611, 622, 630, 633, 695, 744, 751, 762, 780, 800, 815, 847, 940, 949, 1198, 1209, 1256, 1261, 1276, 1356, 1448, 1498, 1507, 1515, 1554

TSY00104, 106, 108, 113, 118
CT680 L  TRX00134
CT681 SG  TWJ00114, 156
*******Group  7*******
CT660 TEP00418, 518, 525, 534, 577, 850, 942, 949-950, 1006, 1028, 1202, 1207, 1381-1382, 1384, 1682, 1716, 1743

TGA00047, 97-98, 107, 111, 113, 170, 185, 188, 192-193, 338
CT660 L ROLLER  TRR00126, 129
*******Group  8*******
1006TAG/2  LEL03412, 3465, 3511, 3636, 3700
1103A-33TG1/2  MMT01582, 1591, 1605, 1618, 1784-1785, 1910, 1921-1922, 1925, 2132, 2180, 2185, 2384
1103C  LEX00258
1104D-44TAG1  SJX00160
1606A-E93TAG4/5  JSZ00127
403D-15G  MMG04302
*******Group  9*******
1106CTAG4  12000641
C3.3  GT300141
C4.4 D4D00630, 2162-2163

GLE01204
C7.1  ECW00345
XQP150  PJE00115
*******Group  10*******
300.9D  LJM01492, 1576, 1602, 1636, 1669, 1678, 1700, 1798, 1907, 2254, 2288, 2337, 2339
300.9D VPS  DW200155, 164, 166-167, 169-172, 174
301.4C  LJK00430, 1094, 1695, 2078, 2263, 2268, 2270, 2341, 2560, 2562
301.5  RAA02041
301.7D  LJH02023, 2135, 2263, 2501, 2538, 2599, 2637, 2651, 2914, 2930, 2936, 2998, 3012, 3023, 3037, 3040-3041, 3052, 3076, 3248, 3267, 3272, 3534, 3569, 3574, 3595, 3685, 3924, 3927, 4111, 4197, 4202, 4387
301.7D CR LJ800535

LJD00158, 552, 707, 742, 750, 845, 888, 927, 984, 986-987, 1114, 1205-1207, 1217, 1222, 1248-1249, 1253, 1324, 1328, 1333, 1336, 1348-1350, 1366, 1371, 1413, 1415, 1452, 1516, 1534, 1542, 1546, 1598, 1603, 1751, 1784, 1787, 1791, 2191-2192, 2644, 2646, 2720
301.8C  JSB02383, 3790, 5862, 5871, 6022, 6660, 6811
302.2D  LJG00386
302.4D  LJN00840, 977
302.7D  LJL02595, 2790, 2926, 2955, 3307, 3397, 3544, 3783, 3868, 3898, 4315
303.5D CR  RHP01827
303C CR  BXT02139, 2757
303E CR HHM01380, 1795, 1990

SGE00250
304D CR  TYK01454
305.5D  FLZ00805
305.5E 2  WE201306, 1309-1310, 1313, 1315-1316, 1343-1344, 1347-1348, 1354, 1356-1357, 1388, 1391-1396, 1419-1420, 1427-1429, 1432, 1434-1435, 1818-1819
306E 2  E2W02469
901B  W7A01950
903C  MW400559, 567
910  29D00032
924F  5NN00477
*******Group  11*******
216 B 3 CD300328

DSN01139

JXM03440, 3555, 3557

PWK00549, 874, 881, 883-886, 888-889, 891, 1037, 1057, 1289, 1304, 1370, 1585, 1601
216B  RLL02484
226B  MJH12458
226B 3 DXZ00111

MWD00506, 1855, 7428

SNA00392, 903, 1922
226D  HRD00953, 1053
232D  KXC00175, 216
236D MPW00368, 526

SEN00482, 525
239D  CD400241, 243, 287, 300
242B 3  SRS02595
242D A9W00189, 221

DML00207, 261-262, 264-266, 274, 322

DZT00640, 1940
246C  JAY04307, 8948
246D BYF01994

HMR00429, 614, 886

JSL00192, 239, 305, 328, 351, 371
247B  MTL05894
247B 3  KB300269, 271-272
257D  FMR00227, 246-247
259B 3  YYZ02593-02594
259D  FTK00251, 296, 360, 438, 521, 523, 527, 558, 576, 885, 921
262B  PDT03769
262C  MST02769
262C 2  TMW01695, 1760
262D KTS00289, 292, 298, 376

LST00412
272D B5W00680, 959

GSL00732
277C 2  MET00176
279D  RCX00339, 404, 423, 447, 558
287D  TLK00223
289C  JMP01858
289D A9Z00451, 467, 472, 477, 547, 576, 592

TAW01430
297D  BE700243
299D  GTC00846
299D 2 XHP  DX200921, 923
299D XHP  JST01403
300.9D  LJM00651, 1499
301.4C  LJK00524, 1405, 2414, 2450
301.6C  JBB01796
301.7D  LJH01121, 1584, 2169-2170, 2185, 2749
301.7D CR  LJD00732
301.8C  JSB01894, 3830
302.2D  LJG00260
302.4D  LJN00602, 685
302.5  4AZ06331
302.5C  GBB05148
302.7D  LJL01987
303  DMA02361
303.5E CR JX200117

RKY02354, 4089, 4697, 4760, 4941, 6405, 6421, 6517-6518, 6524, 6527-6528, 6597-6598, 6604
304E 2  ME400598, 1469
305.5D  FLZ00387, 1042
305.5E 2  CR500163, 683, 774, 1439, 1457, 1655, 1669, 1673, 1718, 1984, 1987, 2513, 2522
305.5E 2CR  EJX00409
305.5E CR  FKY01644, 2106, 2118, 2343, 3056
305E 2  H5M00787, 1588, 1593, 1807, 1811, 1817, 1829, 1832, 1886, 2324, 3216, 3297, 3551
305E 2 CR  DJX00655, 884, 1358, 1601, 1615
305E CR  XFA04182
308D CR  FYC00560
308E 2CR FJX00411, 413, 747, 1313, 1320, 1333, 1374, 1377, 1387, 1517, 1530, 1535, 1546, 1609, 1709, 1711-1712, 1729, 1742, 2157, 2187, 2194, 2220-2221, 2226, 2229-2230, 2234, 2252-2253, 2333, 2405, 2660, 2672-2674, 2676, 3334, 4081, 4104-4105

TMX00297, 389, 1324, 1398
308E CR  GBJ01714
312C L  BWH01472
314E LCR  DKD00733, 737
318C  DAH01016
416E ST  LMS00432
420E  KMW01187
420F IT  JWJ01908
422E  HBE02519
427F 2  HWK00197
428E DPH00662

SNL05017
428F LBH00970, 999, 2381, 2418, 2455, 2669

RAK00471
428F 2  LYG00741, 747, 754, 756
432E  JBA00367
432F  SEJ00578
432F 2  HWP00225, 272, 520
434E  FSH01195
444E  LBE00756
444F  FBN00151, 162
444F 2  HWS00197, 215
906H SDH00787, 1215, 1220, 1224, 1414

TPE00875
906H 2  JRF00388, 394, 745, 1085, 1087, 1097, 1803, 1912, 1964, 2168, 2325, 3099, 3161
907H  SJM00638, 713
907H 2  JRS00935
908  TAR00395
908H LMD02141

MXF00209
908H 2  JRD01005, 1100-1101, 1103, 1715, 1780, 1785, 2169, 2838, 2865, 2952
908M  H8800613
910K  AY400890
914G 9WM01051

PDF01242
914K  CD200253, 361
924K HJF00258, 327, 621

SNZ00604, 630, 657, 672, 742, 780, 784
930G  TWR00716
930K FRK00534

RHN00526
938K REP00833

SWL00406
D5G LGP  RKG03528
IT14G  ERP00400
IT28G  8CR01280
TH337C  DJB00429
TH407  TBY00217
TH407C  MLH00804, 1142, 1199
TH414C  KEK00203, 214, 276, 313, 342, 350, 354, 357, 362, 364, 368
TH414C GC  KRF00164, 180, 183, 187, 190-192, 197, 212, 214, 221, 237, 239, 278
TH417  TBT00401
TH417C  RRJ00187, 218, 253
TH417C GC  NAB00159, 174, 179, 190, 196, 224, 230, 266, 269
TH514C  KKW00178, 229-230, 234-235

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio
1 5900178 PL542 Cellular Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio
1 5900178 PL542 Cellular Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio
1 5900178 PL542 Cellular Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
6 8T8730 SOCKET-CONNECTOR
9 8T8737 PLUG-SEAL
1 1552260 KIT-PLUG CONN
1 1552274 KIT-PLUG CONN
1 5503269 PL243 Cellular Radio Hardware (4G)
1 5915058 PL243 optional extension harness
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 5*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio
1 5900178 PL542 Cellular Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 6*******
6 8T8730 SOCKET-CONNECTOR
9 8T8737 PLUG-SEAL
1 1552260 KIT-PLUG CONN
1 1552274 KIT-PLUG CONN
1 5503269 PL243 Cellular Radio Hardware (4G)
1 5915058 PL243 optional extension harness
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 7*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio
1 5900178 PL542 Cellular Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 8*******
6 8T8730 SOCKET-CONNECTOR
9 8T8737 PLUG-SEAL
1 1552260 KIT-PLUG CONN
1 1552274 KIT-PLUG CONN
1 5503269 PL243 Cellular Radio Hardware (4G)
1 5915058 PL243 optional extension harness
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 9*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio
1 5900178 PL542 Cellular Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 10*******
6 8T8730 SOCKET-CONNECTOR
9 8T8737 PLUG-SEAL
1 1552260 KIT-PLUG CONN
1 1552274 KIT-PLUG CONN
1 5503269 PL243 Cellular Radio Hardware (4G)
1 5915058 PL243 optional extension harness
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 11*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio
1 5900178 PL542 Cellular Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the attached Rework Procedure for the Affected Product.

In addition to the products called out in the Affected Product, an additional list of AVSpare product and non-AVSpare product are attached below.

NOTE: Refer to Image 1 and Image 2 below for a list of additional products that may have a Product Link PL241 or PL421 radio system installed. If a product in question is on the list, this program applies. Follow the Parts Needed, Service Claim Allowances, and Rework Procedure associated with Group 1.

NOTE: Refer to Image 3 below for a list of additional products that may have a Product Link PL241 or PL421 radio system installed. If a product in question is on the list, this program applies. Follow the Parts Needed, Service Claim Allowances, and Rework Procedure associated with Group 4.

NOTE: For product in Image 1 through Image 3, file the warranty claim using 99Z00015 as the serial number. Ensure that the Machine Make, Machine Model, and Machine Serial Number are included in the Service Letter claim story. Failure to provide this information in the claim story will result in the claim getting rejected.
Image1
Image2
Image3

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 1

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 2

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 3

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 4

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 5

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 6*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 6

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 7*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 7

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 8*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 8

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 9*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 9

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 10*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 10

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 11*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 11



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


Group Number 1   Group Number 2   Group Number 3   Group Number 5   Group Number 7   Group Number 9   Group Number 11  
 
Before going to the Customer Site:

1. Prior to any work on suspected assets visit, log into the Asset in the appropriate UI (VisionLink or My.cat.com) and verify that the RED "Impacted by GPS rollover" banner or Popup is still present on this device. Machines WITH this notice in place Proceed to Step 2. Machines WITHOUT this notice have been remotely updated and should not need further work. They should be reporting properly.

2. Refer to M0077632 installation instructions for all tools required to perform the radio installation, as well as familiarity with the installation process.

3. Work with your PL Admin to unsubscribe the PL420/PL421 thru VisionLink store prior to visiting the asset.

Note: The PL542 radio requires a harness to complete the installation. Check the service port in the machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 1.1.1.

Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 1.1.2. If any differences are noticed then move sockets in the machine harness plug as needed in order to make the proper connections.

Note: A "Product Link(TM) Pro Series PL542 Machine Compatibility Reference" is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: "https://dealer.cat.com/PL/PL542InstallationRef". This link is case sensitive so you will need to type in the link exactly as shown.
.
Image1.1.1
Image1.1.2
 
At the machine:

4. Locate the existing Product Link PL420/PL421 device and completely remove prior to installing the Product Link PL542 radio system.

Note: Complete removal of an existing PL420/PL421 is required along with properly sealing and securing unused wiring. If the PL420/PL421 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office.

Note: If assistance if needed to locate, remove, or install the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

5. Perform M0077632 installation instructions in full for the Product Link radio system.

6. Make sure to follow the entire process until the device performs a successful communication check.

7. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Please complete a successful communication check before leaving the machine.

8. Register the device using AVS Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the AVS activate app to set Product ID and Subscription level. For additional instruction on using the AVS activate app please refer to M0077270.

Note: If the Product ID or the Machine SN is not set on the device, the device will register as its own Serial number.

Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at "https://dealer.cat.com/connectivityoffer" under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email ([email protected]).

9. The PL542 radio device may not have the latest software on-board. Please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a "System Technology" event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use "FOTA Request" and the PL542 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to AVSpare.
 
 
Group Number 4   Group Number 6   Group Number 8   Group Number 10  
 
Before going to the Customer Site:

1. Prior to any work on suspected assets visit, log into the Asset in the appropriate UI (VisionLink or My.cat.com) and verify that the RED Impacted by GPS rollover banner or Popup is still present on this device. Machines WITH this notice in place Proceed to Step 2. Machines WITHOUT this notice have been remotely updated and do not need repair.

2. Refer to M0098124 Installation Instructions for all tools to perform the radio installation, as well as familiarity with the installation process.

Note: Refer to Special Instruction, REHS9757, for additional information on the PL241 cellular radio PN 444-9619 or PN 480-3539 (China-only).

Note: The PL243 does not support Switched Inputs. If Switched Inputs are needed the PL243 cannot be used to replace the PL241. Stop work and advise PL Admin to contact DSN to request the asset be moved to the appropriate service letter.

At the machine:

Note: The PL243 can be installed using the same 4-wire installation method that was used on the PL241 installation.

3. The following table provides a comparison of the wiring on the PL241 cellular radio to the wiring on the PL243 cellular radio:

Image2.1.1
 
4. Document the asset Service Meter Hours (SMH) for setting SMH on the new device.

5. Power down asset and switch master disconnect to "OFF". Refer to applicable safety instructions in M0098124.

6. Unplug and remove the PL241, antenna, and antenna coax.

Note: Upon removal and canceling the subscription, dispose of the PL241 and antenna following local guidelines

7. Mount the PL243 on the asset. Refer to "Mounting the Radio" in Special Instruction M0098124.

8. Locate the wires that were used for the PL241 per reference table xx.

9. Use the 3-position Plug Assy, 155-2260, and the 6-position Plug Assy, 155-2274, for connecting to the PL243.

Note: Use the 591-5058 Extension Harness Assembly as needed (1.5 meters).

10. Insert the +Battery wire into location A of the 3-position plug.

11.. Insert the -Battery wire into location B of the 3-position plug.

12. Insert the Key Switch Power wire into location C of the 3-position plug.

13. Insert the Engine Running signal wire into location 5 of the 6-position plug.

Note: If desired, an Alternator R-Terminal signal can be used as an Engine Running input on the PL243.

Image2.2.1
 
14. If an External Backup Battery is being used, insert the Backup Battery wire into location 2 of the 6-position plug.

15. If a Remote Disable Indicator is being used, insert the Remote Disable Indicator wire into location 3 of the 6-position plug.

16. If a Remote Disable Relay is being used, insert the Remote Disable Relay wire into location 4 of the 6-position plug.

Note: The PL243 does not support the Remote Disable Module (RDM), PN 477-3970. If Remote Disable is needed, the RDM must be replaced with a Remote Disable Relay. Refer to "Asset Security System" for more information.

17. Connect the two plugs to the PL243 cellular radio or optional extension harness, 591-5058.

Note: The 3-pin PL241 Serial Service Connector is not supported on the PL243 and can be tied back.

18. Contact your PL Admin to perform a communication check through DSP.

19. Contact your PL Admin to register and subscribe the PL243. Refer to Special Instruction, Installation Procedure for Product Link PL243 Cellular Radio Systems, M0098124, "Registration and Subscription".

20. Contact your PL Admin to set the Total Operating Hours to the appropriate value. Refer to VisionLink Help for assistance.

Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809.

For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2.
Americas: 1-309-636-8500
EAME/APD: 65 6828 7080
Australia: 61 738 038 160
India: 44 3340 3660
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK PL641 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING INPUT TRANSFER GEAR CASE ON CERTAIN 793F, 793F CMD, AND 793F XQ OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSPECTING BEVEL GEAR BOLTED JOINTS ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EMISSIONS LABEL AND CORRECTING THE FLS SETTING ON CERTAIN C18 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE REAR PUMP DRIVE LINES GROUP ON CERTAIN 994K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEUI PUMP ON CERTAIN 773E OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REWORKING THE SERVICE BRAKE HOSE LINES ON CERTAIN 966M AND 972M MEDIUM WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE CHARGE\BRAKE COOLING PUMP GROUPS
PRODUCT IMPROVEMENT PROGRAM FOR SETTING THE HYDRAULIC FAN SPEED ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING FRONT WHEEL BEARING RETAINER BOLTS ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL243 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A POWERTAIN HOSE ON CERTAIN 773G AND 775G OFF-HIGHWAY TRUCKS DUE TO ABRASION
PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK PL641 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HANDLE ASSEMBLY IN THE CAB LEFT HAND SIDE DOOR GROUP ON CERTAIN 773E AND 777E OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 4E-6979 PILOT MANIFOLDS IN DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REWORKING THE CAB RISER CROSSMEMBER ON CERTAIN 548 LL, 558 LL, AND 568 LL FORESTRY EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE BAFFLE GROUP ON CERTAIN 140GC MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE STEERING LINES ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE 379-3544 CAB DOOR GROUP ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE BRAKE OIL FILTER GROUP ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING STEERING COLUMN SYSTEM RELATED COMPONENTS ON CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/322F WHEELED EXCAVATORS AND MH3022/MH3024/M322F MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN POWERTRAIN HOSES ON CERTAIN 777E OFF-HIGHWAY TRUCKS