PRODUCT SUPPORT PROGRAM FOR REPLACING A POWERTAIN HOSE ON CERTAIN 773G AND 775G OFF-HIGHWAY TRUCKS DUE TO ABRASION Caterpillar


`
PRODUCT SUPPORT PROGRAM FOR REPLACING A POWERTAIN HOSE ON CERTAIN 773G AND 775G OFF-HIGHWAY TRUCKS DUE TO ABRASION [UEBE0067]
POWER TRAIN
LINES GP-POWER TRAIN OIL
PRODUCT SUPPORT PROGRAM FOR REPLACING A POWERTAIN HOSE ON CERTAIN 773G AND 775G OFF-HIGHWAY TRUCKS DUE TO ABRASION
UEBE0067-01

17Feb2020
(Revised 21Oct2020)


U-75
A-58
D-70
O-69

 

After Failure Only

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING A POWERTAIN HOSE ON CERTAIN 773G AND 775G OFF-HIGHWAY TRUCKS DUE TO ABRASION

3016 3154
PS54268
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54268" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

 
NOTE:

This Revised Service Letter replaces the 17Feb2020 Service Letter. Changes have been made to the Rework Procedure.


TERMINATION DATE

28Feb2022

PROBLEM

The lower transmission hose may fail due to abrasion with material buildup on the chassis tube of certain 773G and 775G Off-Highway Trucks.

The left hoist line may also need to be replaced and re-routed on certain machines.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
773G  JWS00162-00318
773G OEM  T5T00101-00104
775G  MJS00273-00494
775G OEM  T5F00101
*******Group  2*******
773G  MWH00151-00366
773G OEM  T5S00101-00124
775G  RFM00251-00807
775G OEM  T5W00101-00110
*******Group  3*******
773G  JWS00319-00471, 2000-2001
775G  MJS00495-00839, 2000-2002, 2004-2025
775G OEM  T5F00102-00103
*******Group  4*******
773G  MWH00367-00470
775G  RFM00808-01177, 2000-2003
775G OEM  T5W00111-00112

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
2 4J5267 SEAL-O-RING
2 5P7466 CLIP
2 5P7467 CLIP
2 5P8112 GROMMET
1 7X2543 BOLT-HEX HEAD
1 7X7729 WASHER-HARD
1 8T4195 BOLT-HEX HEAD
1 1984777 WASHER-HARD
1 2431353 SPACER-HARD
1 4817220 HOSE AS
1 5863474 HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
2 4J5267 SEAL-O-RING
2 5P7466 CLIP
2 5P7467 CLIP
2 5P8112 GROMMET
1 7X2543 BOLT-HEX HEAD
1 7X7729 WASHER-HARD
1 8T4195 BOLT-HEX HEAD
1 1984777 WASHER-HARD
1 2431353 SPACER-HARD
1 4817220 HOSE AS
1 5863475 HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 4J0527 SEAL-O-RING
1 6J2680 SEAL-O-RING
1 5863474 HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
1 4J0527 SEAL-O-RING
1 6J2680 SEAL-O-RING
1 5863475 HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Group 1 - Replace transmission hose with new hose assembly that includes hose guard protection. Update existing left side hoist line to new hose and routing to provide better clearance.

Group 2 -Replace transmission hose with new hose assembly that includes hose guard protection. Update existing left side hoist line to new hose and routing to provide better clearance.

Group 3 - Replace transmission hose with new hose assembly that includes hose guard protection.

Group 4 - Replace transmission hose with new hose assembly that includes hose guard protection.
Image1
Image2
Image3

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-10000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
10001-15000 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 4.0-hour job for Group 1

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-10000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
10001-15000 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 4.0-hour job for Group 2

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-10000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
10001-15000 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 2.0-hour job for Group 3

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-10000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
10001-15000 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 2.0-hour job for Group 4



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


Group Number 1   Group Number 2  
 
1. Locate the 472-5986 (HRC) or 472-5989 (LRC) Hose Assembly. This hose connects between the transmission housing (lower left front corner) and the transmission scavenge pump on the rear of the torque converter housing.
Image1.1.1
 
2.Remove the 472-5986 (HRC) or 472-5989 (LRC) Hose Assembly. (Retain all hardware).
 
3.Install a new 586-3474 (HRC) or 586-3475 (LRC) Hose Assembly that includes hose protection sleeve. Install using new 4J-0527 and 6J-2680 O-ring Seals. Align hose to minimize potential clearance issues to surrounding components.
 
4.Locate the LH lower hoist cylinder 334-0063 Hose Assembly. Remove the hose. (Retain all hardware).
 
5.Install new 481-7220 Hose between the lower port on the left side hoist cylinder and the manifold in the center of the machine chassis.
Image1.5.1
 
6.Install two new clip and grommet assemblies. Orientate the clips as shown below. To attach the inner clip assembly, replace the existing lower left side hoist lines center manifold mounting bolt with a new 7X-2543 Bolt, 198-4777 Washer and 243-1353 Spacer.
Image1.6.1
 
7.Install the outer clip assembly to the same location as the original hose clip. Orientate as shown.
Image1.7.1
 
 
Group Number 3   Group Number 4  
 
1. Locate the 472-5986 (HRC) or 472-5989 (LRC) Hose Assembly. This hose connects between the transmission housing (lower left front corner) and the transmission scavenge pump on the rear of the torque converter housing.
Image2.1.1
 
2.Remove the 472-5986 (HRC) or 472-5989 (LRC) Hose Assembly. (Retain all hardware).
 
3.Install a new 586-3474 (HRC) or 586-3475 (LRC) Hose Assembly that includes hose protection sleeve. Install using new 4J-0527 and 6J-2680 O-ring Seals. Align hose to minimize potential clearance issues to surrounding components.
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL243 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL243 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK PL641 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING INPUT TRANSFER GEAR CASE ON CERTAIN 793F, 793F CMD, AND 793F XQ OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSPECTING BEVEL GEAR BOLTED JOINTS ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EMISSIONS LABEL AND CORRECTING THE FLS SETTING ON CERTAIN C18 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE REAR PUMP DRIVE LINES GROUP ON CERTAIN 994K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEUI PUMP ON CERTAIN 773E OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REWORKING THE SERVICE BRAKE HOSE LINES ON CERTAIN 966M AND 972M MEDIUM WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE CHARGE\BRAKE COOLING PUMP GROUPS
PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK PL641 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HANDLE ASSEMBLY IN THE CAB LEFT HAND SIDE DOOR GROUP ON CERTAIN 773E AND 777E OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 4E-6979 PILOT MANIFOLDS IN DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REWORKING THE CAB RISER CROSSMEMBER ON CERTAIN 548 LL, 558 LL, AND 568 LL FORESTRY EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE BAFFLE GROUP ON CERTAIN 140GC MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE STEERING LINES ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE 379-3544 CAB DOOR GROUP ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE BRAKE OIL FILTER GROUP ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING STEERING COLUMN SYSTEM RELATED COMPONENTS ON CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/322F WHEELED EXCAVATORS AND MH3022/MH3024/M322F MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN POWERTRAIN HOSES ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTONS ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE CAMSHAFT ON CERTAIN 793F OFF-HIGHWAY TRUCKS