PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK PL641 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK PL641 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS [UEBE0068]
ELECTRICAL AND STARTING SYSTEM
ELECTRONICS GP-MACHINE
UEBE0068-08

02Dec2019
(Revised 01Jul2020)


U-727
A-574
D-632
O-632

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK PL641 CELLULAR RADIO SYSTEMS ON CERTAIN AVSpare PRODUCTS AND NON-AVSpare PRODUCTS

7620 7606 7610
PS46508
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46508" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

 
NOTE:

This Revised Service Letter replaces the 02Dec2019 (Revised 26May2020) Service Letter. Changes have been made to the Affected Product, Parts Needed, and Service Claim Allowances.


TERMINATION DATE

30Sep2020

PROBLEM

PL641 will stop sending data after Nov 3rd, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
C15  B5R00399
*******Group  2*******
3512  24Z09312
3512B  8RM01074
3512C HD  WF300400, 404, 429, 456, 459, 481, 487, 489, 491-492, 494, 552, 558-559, 561-563, 566-568, 571, 574-575, 577
G3306B  RJ200165
PM3516  NBR00209
*******Group  3*******
3512  49Y00691
CG137-12  FYR00117
G3306B  R6S05025
PM3516  NAM00244
*******Group  4*******
3306  64Z20332
3412C  RTY04301
C10  BCX00469
C11  GLS02557
C13 LGK12793

N3F01431

RRA06213, 10723
C15 BEM03708

GB300129

LNA01705

X4R00321
C18 EKW00270

JZB01032

LNB01584

N8F00728

T3400161

WRH01261
C27  DWB01308
C7  JTF18345
C9 LN900673

REH05163

X3R00380, 731, 837, 1045, 1181, 1231
PMC32  KNM00270, 292
*******Group  5*******
C12  BDL03029
C13  GB700208
C15 GB300137

LXJ01490

X5M00201
C18 JZB01095

LNB00203

WRH00864, 1631, 6281
C9  JSC22670
PMC27  N1B00192
*******Group  6*******
120H  5FM04581
120K JAP00527, 584

SZN00134, 188, 10141, 10344, 10346-10347, 10349
120K 2  SZS00163, 170, 236, 243, 761, 763, 768-769, 771-773, 777, 779-781, 783, 785, 788, 791-793, 795-796, 798-800, 802, 809, 812-815, 818, 820, 823, 825-826, 828-829, 835-838, 840-841, 843-845, 847-848, 851-852, 854-855, 858-863, 865, 869-871, 873-874, 876-877, 879, 881, 884, 888, 890-893, 896, 898, 900-901, 904-907, 910-912, 916-919, 922-923, 927, 930-931, 934, 943-947, 949-950, 953-955, 957, 959, 968, 971-974, 978, 982-983, 985-988, 990-992, 995, 997, 1004, 1007, 1009-1010, 1013-1014, 1016, 1018, 1021, 1023, 1025, 1029-1030, 1032-1033, 1036, 1038-1043, 1046-1047, 1049-1050, 1053, 1055, 1057-1058, 1066-1067, 1072-1073, 1075, 1077, 1082, 1086-1087, 1090, 1095, 1097-1102, 1105-1106, 1108-1111, 1113, 1115, 1119, 1121, 1124, 1127, 1129, 1136-1139, 1141, 1143-1145, 1147, 1151, 1153-1155, 1157-1159, 1162-1163, 1165, 1168, 1170, 1172, 1175, 1181, 1184-1189, 1191, 1193, 1199, 1201, 1203, 1205-1208, 1210, 1215-1218, 10100-10101, 10103, 10107-10109, 10111, 10115-10118, 10120, 10127, 10130, 10141-10142, 10144, 10147-10149, 10152, 10154, 10158-10159, 10161, 10164-10166, 10175, 10178-10179, 10182, 10184-10186, 10191, 10195, 10199, 10202, 10206-10208, 10211, 10219-10220, 10222-10223, 10226-10227, 10229-10231, 10238, 10241, 10243, 10248, 10252-10253, 10256, 10259, 10264-10265, 10268-10269, 10271-10272, 10281, 10284, 10290, 10292, 10295, 10297, 10304-10305, 10307-10309, 10317-10318, 10321, 10323, 10332-10333, 10340, 10349-10350, 10352, 10356-10357, 10368, 10370, 10373, 10375, 10379-10380, 10382, 10386-10391, 10413, 10417-10420, 10423-10424, 10428, 10436-10437, 10440
120M 2  M9C00601-00602
12M 3 N9B00577

N9F00492
140K JPA04004

SZL03831, 3848, 3963, 10603, 10613
140K 2  SZW00172, 178-179, 181, 187, 189, 191-197, 199, 10100-10101, 10103, 10105, 10108-10111, 10113
140M B9D00530, 4837

D9G01678-01679, 1686
140M 2 M9D01834

R9M00231
140M 3  N9J00335
143H  APN01045
14G  96U08881
14M B9J00258

R9J01689, 1692, 1841
160H  ASD00776
160K  JBP03166
16G  93U02749
16H  6ZJ00532, 568
320C BMZ00165

JTG00640

PAC01148
320D FAL04276, 8642

KGF02717, 3644

PHX01110
320D 2 LCA00997

RDZ10058, 10090, 10111-10112, 10124, 10127, 10154-10156, 10158, 10162, 10172, 10176-10177, 10179, 10186-10187, 10191, 10200, 10202, 10205, 10207-10208, 10210-10212, 10214-10215, 10226, 10234-10235, 10238-10239, 10241-10244, 10246-10247, 10253, 10255, 10274, 10277, 10281, 10286-10288, 10296, 10303-10304, 10317, 10322, 10328-10329, 10332, 10339, 10341-10343, 10347, 10349-10350, 10360-10361, 10364, 10367, 10374, 10376-10377, 10379-10384, 10392, 10394, 10399, 10405, 10408, 10411, 10418, 10421-10423, 10425-10426, 10428, 10434, 10438, 10442, 10447, 10502-10503, 10513-10514, 10517-10519, 10521, 10525, 10530, 10535, 10538, 10543, 10555, 10557, 10560-10561, 10567, 10572, 10574, 10578, 10587, 10595-10597, 10600, 10604-10605, 10615, 10618-10620, 10624, 10636, 10642-10643, 10645, 10647, 10649, 10651-10657, 10663, 10669-10670, 10672-10673, 10675, 10679, 10681-10682, 10684, 10699, 10703, 10706, 10712, 10714-10717, 10727, 10730-10731, 10735, 10739, 10741-10743, 10748-10750, 10753-10754, 10756, 10761, 10763, 10766, 10769, 10776, 10778-10779, 10781-10782, 10786, 10788-10789, 10801-10802, 10816, 10819-10820, 10825-10826, 10830, 10832, 10841-10843

TDZ00815, 825, 830, 899, 920, 985-988, 1027, 1070, 1084-1086, 10026, 10029

XBA10195, 10823, 10983, 10985
320D 2 OEM  FTP00111-00112, 118, 128
320D 2GC  ZBH00741, 819, 10095, 10108, 10344, 11290
320D LRR  TAE00109
320E AWS00375, 411

SXE02091, 3418, 3432, 3449, 3530, 3537, 3591, 3593, 3630, 3671, 3733, 3767, 3772, 3815, 3834, 3882, 4005, 4071, 4083, 4134, 4137, 4149, 4168, 4335, 4352, 4354, 4409, 4420, 4466, 4500
320E L LAK00398, 448, 450, 452

NAZ02305, 2316, 2327, 2335, 2367, 2372, 2395, 2417, 2425, 2540-2541, 2595, 2610

TNJ00206, 217, 244, 286, 324

WBK00584-00585, 1322-1323, 1433, 1475
320E L OEM  FH800101
320E LRR  TFX00248, 318, 322, 1598, 1612, 1653, 1671
320E RR  LHN00979, 985, 994, 1061, 1064, 1094, 1101, 1190
320F L NHD00135, 191-192, 234, 260, 279, 10004, 10029, 10056, 10125, 10147, 10332, 10334, 10367, 10393, 10482, 10548

YBM10510, 10581
321C LCR  KCR00290
321D LCR MPG00398, 533, 752-753, 850

PBD00144
323D 2L OEM  FEF00107
323D 3  FEY00193-00194, 201, 206, 252, 255, 260
323E L  RAP01043, 1080
323E LN  TDW00453, 481, 493, 498, 505, 510, 523, 572, 581, 591, 599, 624
323E SA  YRP00242, 252, 258, 278, 311
323F L KBY00161, 251

NCW10008, 10011, 10025, 10029, 10090, 10109, 10150, 10191

PLB00189, 199, 10113-10114, 10122

XCF01164, 1258, 1309, 1448, 10107
323F LN  YEC00188
324D  CJX00207
324D L  JJG00167
324E L  PNW00448
325C  BMM00250
325D  KDG00252
325F LCR RBW20001, 20028, 20130

YCA00135, 138, 145, 150, 155, 173, 214, 222, 251, 273, 312, 328, 335, 10003, 10040, 10043, 10045, 10072, 10093, 10102, 10110, 10142, 10145, 10148, 10153, 10182, 10210, 10219, 10222, 10261, 10312
326D 2L OEM  HM490201
326F L GGJ20006, 20008

XFK00200, 243
326F LN  HCJ00126, 137, 157, 187-188, 10004, 10024, 10050, 10061, 10096, 10137, 10160
328D LCR  RMX00322, 340, 436, 462
329E L PLW00673, 724, 782, 892, 962, 972, 979, 992, 1000, 1055, 1179, 1628

ZCD00194, 552
330  5YM01444
330D L  MWP02126
330D WH  JJM00229
330F L HBT00143, 157, 10013, 10041

LCG20007

MBX10039, 10161, 10428-10429, 20313

WBA00185, 214, 216, 262, 280, 297, 313
330F LN JFR00195, 221, 10035, 10052, 20007, 20023

LBN00281, 309, 322, 346, 376, 10012
335F  KNE00704, 10104, 10159, 10283
336D 2 L OEM  EF300104
336D 2L GJA00193-00195, 201, 10001-10002, 10007-10008

HBK10083, 10100, 10197, 10261, 10351, 10377-10378, 10381-10382

TMC10001, 10003-10004
336E L BZY01287, 1670, 1788, 1813, 1820, 1993, 2088, 2671, 2683, 2686, 2691, 2700, 2704, 2735

YEP00373, 399, 403, 406, 417, 532
336E L H  RZA00170
336F NBL10015, 10021

YFD10024, 10031, 20014
336F L KCS00112, 10056, 20072, 20074-20075

NBS00334, 364, 388, 395, 419, 474

SSN10070

TZA10076, 10079
336F LN LJY00145, 149, 158, 10015

RBC00235-00236, 262, 291, 308
336F LNXE  YBH00144, 150, 162, 169
336F LXE  LTP00210, 248, 290
336F XE  NAJ10003, 10012, 10031
340F EAR00266, 10004

RBD10011, 10014
349D  MEN00545
349D L  WTD00131, 196
349E L  TFG01045
349F  HLB10017
352F (VG) KBP00333, 392, 394, 396, 400, 418, 430, 433

NDC00205, 10013, 10018, 10080, 20019

YEG10006
352F XE-VG  SD200213
365C L  MCY00492, 495
365C L FS  PAR00257
374D L PAP00197

PAS00712
374F  MFL20025
374F L DNM00493

EBF10007
385B  CLS00253
385B L  FDL00238
385C L  KGB00453
390F  HJD10075-10076
587T  FAT00268, 275
589  31Z00374, 392, 516
621G  DBB00210, 367
627K  WTN00115
631D  24W01604, 1927
631E  1AB01165, 1789
631G  CLR00507, 509
637E  1FB00804-00805
637G CEH00228

DFJ00319, 357-358
725C 2  2T300235, 254, 256, 417-419, 428
730  B1M00389, 437, 695
730C 2 2L700272

2T400231, 241, 369, 440, 578, 585, 638, 642, 713, 863, 916
735B  L4D00381
735C  TFJ00242, 281, 295
740  B1P00450, 2557, 4602, 6483
740B L4E00421

T4R00351, 383, 1038, 1632
740B EJ  L4F00406
740EJ AZZ00374

B1R00220
745  3T600301, 351
745C LFK00758, 849, 854

TFK01442, 1522, 1654
770  BZZ00890
771D  BCA00325, 421
772  RLB00360
772G KEX00313, 331, 341-342, 370, 383

LTS00394
773D  NBJ00294, 296, 446
775F  DLS00438
775G MJS00565, 567-568

RFM00861, 901, 979, 1018
777C  4XJ00179
777D 3PR00264, 1016

AGC01228-01229, 1701, 1703
777F  JRP02045
777G  TNM01125
816  15Z00887
825G  6RN00341
825K  23305017
826C  87X00613
826H  AWF00356
826K 23206242

SET00514
834  92Z00599
836H  BXD00264, 1090
950 GC  M5T00334, 394, 479, 743, 812
950G  3JW00375
950H J5J00865, 915

JAD02098

MXL00456

N1A01392, 4986
950K J5M01139

R4A00970
950L  LXX00225, 10219, 10234, 10242, 10244, 10340, 10360, 10373, 10404-10405, 10415, 10418
950M EMB01298, 1319, 1332, 2613, 3586

ENE00218, 10259, 10350

FTR00175, 648, 673, 687, 699, 711, 719, 723, 901, 960, 998, 1070, 1086, 1100, 1112

HE800263, 266, 305, 10254, 10269, 10299, 10319

J1S00419

XCJ10123, 10163
953K  LJT00108, 142
962G II  BAB00587
962H  N4A00441
962K  X4T00287
962M EJB00322, 325

F2T00411, 533, 593

JYD00105, 122, 10136, 10184, 10199

SA800251, 255, 10268
963C  BBD00853
963K LBL00131, 156, 164, 256, 258, 261, 277, 324, 332, 433, 447, 452, 470, 512, 540, 585

YDR00200
966G  3SW00765
966G II  AWY01456
966H  A6G02104, 2129
966M DYC01008, 1037, 1047, 1055, 1106, 1152, 1236, 1256, 1289-1290, 1300, 1317, 1367-1368

EJA01548

KJP01238, 1253, 2436

LMM10210, 10214, 10219
966M XE B8P00302, 310

P6C00919, 1071, 1097, 1117
972G  4WW00353
972H  A7G01126
972K  Z4W00315, 555
972M A8P00671

GGN10210

JPR00821, 888, 900, 942, 952

LSJ00153, 1574
972M XE  EDW00725, 810, 834, 851
973C  3RZ00287, 627
973D  LCP00364
980F  8JN00550
980H  MHG00523, 5033
980K  GTZ00748
980L  D8Z10321, 10443-10444
980M KRS02422

MK210261, 10276

N8T00542, 545, 576, 606, 814, 911
988H  BXY01017, 2144, 2735
988K  TWX01299, 1559
990  7HK00191
992K H4C00449

RM500166
AD60  KNW00148, 150, 154
AP-1000D  EAD00328
AP-300  B2Y00210
AP1055F  TJ500466
AP255E  D8A00385, 388
AP300D  TEN00117
AP300F  WHY00135, 146
AP355F  NRG00101, 122
AP500F  44900122
AP600F  AP600114
AP655F  47900165
CB-214E  21400240
CB-224E  22400161
CB10 NPP00104

P8P00150
CB14B  47300889
CB22B LRC 46600376

LR200163
CB24B 2X400407, 649, 754

46700561, 615
CB34B  XB400418
CB34B LRC  3B400102, 108, 121-122, 129, 208, 217-218
CB36B  XSB00109-00110
CB64  DJM00495
CB64B  C5600330
CB66B  B6600224
CB7  NLJ00102
CC24B  46800136
CD10  J6B00128
CD44B 39800101

JXE00115
CD54  J5R00147
CD54B  J9T00130
CH75C  4KK01984
CH75D  5AR00360
CH85D  4GR00559
CP-563E  CNT01184, 1511
CP44B  4P400299
CP54B  P5400208
CP56  C5P00443
CS-433E  ASR00361
CS-533E  TJL03628, 5947, 6077, 6097, 6145, 6173, 6191, 6193, 6260, 6296, 6298, 6303, 6363, 6386, 6422, 6495, 6578, 6693, 6730, 6786
CS44B 4G300114, 131, 182

CS300355, 377
CS54  C5R00624
CS54B 48200115, 130, 145

5M400153
CS56  FCS00425, 1118
CS56B 48400119, 124, 139, 143, 191, 199, 202-204

S5600448, 485, 706
CS64  C6S00132
CS66B 48700115, 153, 179, 200, 256

CS600257
CS68B  MMS00132
CS74B  49000124
CS76  JCS00166
CS78B 49300163, 183

M7800124
CW16  N6J00118
CW34 AL300225, 237

B7L00141
D10N  3SK00733
D11R  7PZ00460
D11T AMA00638, 646, 657, 667, 673, 675, 677, 691

GEB00382, 958
D5H LGP  1DD00408
D5M XL  6GN01386
D5R XL  WRE00107
D6K 2 LGP  JTR00348, 390, 421, 427, 681, 1075
D6K 2 XL  DFR00328
D6K LGP  DHA02130
D6N LGP ALR00407

MG500228-00229, 473, 672, 688, 907, 1054, 1099, 1113, 1631

SGG00335
D6N XL AKM01495

GB600100, 208, 426, 433, 437

PER00390
D6R  SSS00483-00484, 495-501, 505, 520-521, 523, 525, 529-530, 567-570, 590-591, 597-598, 659, 667, 671-672, 675, 688, 703, 810
D6R II LGP ADE00312

BPZ00146
D6R III LGP  DMK00453
D6R XL  TTT00185, 187, 191-193, 371, 373, 375-377
D6T LGP LKJ00593

SGT00403, 481, 512

SGZ00155, 201, 217

ZJB01192
D6T LGP PAT CR300123

KSB00315, 1233, 1636, 1655, 1850, 1879
D6T LGP VPAT  MH700708
D6T P LGP  WCG00421
D6T XL 2B300137-00138

GMK00524, 1184

MEL00213, 236, 242

NDY00424
D6T XL VPAT  HYT00390
D6T XW  CG800107
D6T XW VPAT  JNM00306
D7R II LGP  ABJ00590
D7R II XR  AGN01556
D8N  5TJ00543
D8R  9EM09012
D8T FCT01069

FMC00735, 1073, 1173, 1321, 1391

KPZ02177, 2885

MB800264, 266

MLN01777
D9R  7TL00788, 821
D9T  REX00428, 432
IT62H  M5G00642
M325D MH  EDF02019
MH3022 FB300196, 240, 283, 313

FM200311, 320, 344, 399, 414, 428, 440, 472, 493
MH3024 FB500154

FB700288

FM400112, 119, 154, 175, 184, 189, 193, 196
PL87  TEC00222, 241
PM620 HRC  JB900130
PM822 HRC  SL800136
RM500B  TAS00126
*******Group  7*******
12K  SZP00164
12M  B9F00153
140H APM02744

CCA01196
140K 2  SZW00158
140M  B9D04695
140M 2  M9D01554, 1556
320D FAL07283

JPD00258

KGF00921
320D 2  GBA01629
320D 2GC  JFM00776
320E L TNJ00253

WBK00606, 1468, 1485
321D LCR MPG00701

PBD00160
323D L BYM00616

ZMF00191
324E L  PNW01114, 1566
328D LCR  RMX00574, 834
329E L  PLW00726, 815-816, 822, 1632
330C L  DKY02493
330D L  MWP02149
336D 2LH  NAH00184
336E L BZY01543, 1787, 2017, 2166, 2362

FJH01115, 1170

YEP00350, 368, 371, 465
725C  TFB00252
740B  T4R00353, 381, 1398
770  BZZ00263
771D  BCA00375
775F  DLS00357
777D 3PR00319

FKR00336
785  8GB00588, 590
826K  23206257
950H  J5J00920
950M EMB01313, 1322, 2416, 3595

FTR00962, 1002, 1063, 1185

HE800281, 303, 313, 10303, 10338, 10352

XCJ00124, 127, 131, 10109, 10135, 10200
962G II  AYE00489
962M EJB00314, 319

F2T00501, 532

JYD10130
966H A6G05032

A6J01161
966K  PBG00326
966L  FSL10308
966M DYC01044, 1073, 1100, 1130, 1267

EJA01401, 1415, 1489

KJP02424
966M XE B8P00322, 413, 446

P6C00588, 903, 1002, 1064
972G  AAW00442
972G II  AXE00340
972H  A7G00787-00788
972M A8P01003

JPR00237, 813, 827

LSJ01757-01758
972M XE  EDW00781
973C 3RZ00621, 685

BCP00290
980G II  AWH00787
980H  JMS04102
980M KRS01943, 1945, 2493, 2516, 2548

MK210446, 10448, 10450

N8T00558, 560
988K  TWX01459
992K  KK200119-00120
AD60  KNW00149, 161
CW14  LTJ00187
D11T  AMA00633, 642, 645, 652, 671
D6K 2 LPG  RST00799
D6N LGP MG501580

PBA01644
D6T LGP SGZ00180, 252

ZJB00281
D6T XL  2B300100
D6T XW PAT  RCW00272
D8T  KPZ02908
D9T REX00435

RJS00316

TWG00326, 789
M322D MH  D3X00264
MH3022  FB300171
PL87  KKJ00217
R1600G  9YZ00840
*******Group  8*******
1006TAG  RTG05221
1006TG2A  NPS00356
1104C-44TAG1/2  MMY01643
C2.2 G4300262

GBE00431, 730, 1114, 1177, 2037, 2049
C3.3  N3X00331
C4.4 GLE00881, 884, 1002, 1058, 1205, 1271, 1355

N4X00389

XYC00256, 421, 444
C6.6 MRW00191, 213, 320, 322, 336, 339

N6D02959
C7.1 88101879, 2553

MRP00140, 145
*******Group  9*******
C4.4 44414332, 25639

GTH00828
*******Group  10*******
C18  SAY00144
*******Group  11*******
216 B 3  HR200148
226B 3 MWD00339

SNA01904-01905, 1911
226D  HRD00726, 772, 777, 977, 1745
232D  KXC00166, 191
236B 3  A9H03265
236D MPW00947-00948, 998, 1043, 1249, 1260, 1292, 1745, 1943, 1945

SEN00322, 470, 478, 523
239D BL900358, 559, 620, 776

CD400280, 296, 308, 346
242D A9W00482, 617

DML00267, 286, 371, 373

DZT00861, 1636, 2691
246D BYF00421, 3349

HMR01820, 2040

JSL00162, 446
249D  GWR00286, 734, 1069
257D EZW00284, 1510, 1512, 1642

FMR00289-00290, 356, 379
259D FTK00346, 871, 877, 879, 882, 1004, 1034

FTL02372, 6488, 6973, 7424, 7430, 8154, 8193, 8318
262C  MST04016, 5055
262D DTB00569-00570, 5328, 5691, 6555

KTS00402, 425, 448-449, 538, 630

LST00299, 424, 429, 492
272C  RED02158
272D  B5W00795
272D 2 XHP  MD200420, 557, 566, 569
272D XHP  ETL00433
277B  MDH05062
277D  NTL00311
279C  MBT01242
279D GTL01294, 1625, 2648, 3039, 3592

RCX00347, 413, 435, 513, 541, 551, 554
287D HMT00562

TLK00231
289D A9Z00427, 469-470, 495

TAW02079, 4514-4515, 4576, 4599, 6468
297D  BE700218
299D  GTC01073, 1750, 2244
299D 2  FD201825, 1832
299D 2 XHP  DX200233, 716, 827
299D XHP  JST00768, 910
301.7D LJ400200

LJH02283, 2286, 2661
301.7D CR LJ800509

LJD00816, 890
301.8C  JSB07823
302.7D  LJL02104, 3313
303.5E 2  JWY00789, 798
303.5E CR JX200203, 319

RKY02958, 3888, 6223
303E CR  HHM01273, 1328, 1762, 1764
304C CR  FPK05271
304E 2  ME400428, 985
304E CR  TTN00657, 2943
305.5D  FLZ00367
305.5E 2  CR500748, 1221, 1364, 2172, 2289, 2947, 3025
305.5E 2CR EJX00960

SHW00233
305.5E CR  FKY01593
305E 2  H5M01466, 1472, 1927, 1967, 2186, 2437, 2443, 2447, 3416, 3422, 3875, 5157
305E CR  XFA04057
307E 2  KC900271, 305
308E 2CR FJX00429, 760, 1252, 1801, 2480, 2856, 3116, 4214, 4655, 4765, 5252, 5883, 6151, 6397, 6698, 6875, 7107, 7295, 7326, 7430-7431, 7441, 7446, 7908, 9389

TMX01258

W8S00168, 193
308E 2SR  KC500165
308E CR GBJ01016, 1473, 2062

HEL01019
311D LRR  LKA00380
311FL JFT10002, 10054, 10131, 10220, 10280

KCW10007

LZF00257, 440, 443, 445, 450, 452, 460-461, 464, 467, 474, 484, 501, 10012, 10067
312D 2GC  BRW00687
312D LC  JBC00409
312E GAC02515, 2547, 2611, 2669, 2697, 2759, 2807, 2817, 2827, 2840-2841, 2843-2844, 2847, 3047, 3111, 3144

PZL00950, 971
312E L  WEY00692, 807, 822, 846
312F  KMK10049-10050, 10052, 10060, 10108
312F GC  FKE10029, 10127
313D 2GC  GAP12567
313D 2L  LCY10279-10281, 10315-10316, 10350-10351, 10411, 10413, 10415, 10468
313F  NLG10011, 10060, 10086, 10102
313F L  PRG10034, 10106
313F LGC GJD00404, 459, 494, 541, 593-594, 634, 10077, 10303

HDK00359
314E CR  ECN01396, 1401-1402, 1414, 1419, 1452, 1480, 1489, 1505-1507, 1558, 1588, 1604, 1704
314E LCR DKD00758, 768, 793, 811, 814, 816, 824, 847, 853

YCW00656, 667

ZJT01720
314F CR  RAF10070, 10085
315C L  ANF00890
315FL  TDY00178, 239, 247, 286, 315, 350, 356, 392, 10102, 10166, 10168, 10182, 10187, 10311, 10352, 10436, 10469, 10483, 10598, 10606, 10668, 10732-10733, 10891, 10959, 10973, 11149, 11226, 11236, 11409-11410
316E L  YZZ00514, 525
316F L  ECZ10003, 10027
317B  6DZ00816
318C  DAH00630
318E L  DZF00341-00342, 355, 362
318F L  HCP00128, 146, 151, 10045
415F 2  PF400448, 451
416F 2 HWB01429

LBF01192, 1259, 1298, 1416, 1487, 1492, 1525, 1610, 1615, 3557, 3802

LYA00268
416F ST  KSF01008
420E HLS00248

KMW03273
420E PL  DAN01024, 2038
420E ST  DJL01741
420F LKH00178, 252, 348

LTG02146
420F 2 HWC00510, 674, 1654, 2343

LYB00515
420F 2 IT HWD00604, 990, 1126, 1206, 1250, 1617, 2220, 2222

LYC00454, 551, 558
420F IT  JWJ00507, 2040
426F 2  EJ400824, 1087, 1090
427F 2  HWK00199, 208, 234, 245, 248, 261, 293, 322-323, 332, 351, 363, 381
428E  DPH02905
428F RAK00475

SJW00544
428F 2  HWN00163, 186, 213, 246, 273, 281, 321-322, 403-405, 411, 446, 451, 469, 494, 501, 538, 552, 565, 568, 570, 630, 722, 734, 888, 905-906
430F 2 HWE00267, 539

LYD00180, 186, 191
430F 2 IT  HWG00400, 426
432D  WEP01563
432E  BXE03131, 3496, 4380
432F  PXR00742
432F 2 HWP00235, 273, 308, 343, 391, 485-486, 492, 502-503, 505, 531, 556, 564, 602, 606, 618, 621, 624, 637, 644, 680, 695, 742, 770, 808, 814, 825, 843, 858-859, 861, 865, 869, 871, 883, 891, 900, 910, 913-914, 951, 1003, 1024, 1043, 1063, 1088, 1109, 1157, 1181, 1192, 1249, 1260, 1332, 1366, 1379, 1384, 1432, 1491, 1541, 1547, 1592, 1612, 1695, 1705, 1708, 1720

LYJ00360
434F 2 HWR00159, 264

LYK00438, 460
444F 2 HWS00209, 219, 261, 291, 328, 336, 354, 368, 426, 437, 444, 491, 523

LYL00297
903C  MW400645
906H  TPE00383
906H 2  JRF02933, 3338, 3340
906M H6600157, 887, 1244, 1388, 1465, 1504, 1637, 1678, 1694, 2765

Z6600157, 221, 309, 338-342, 350, 381, 404, 475, 524, 595, 597, 851, 855, 861-862
907M H7700165, 168, 187, 217, 279, 282, 380, 571, 786, 1011, 1206-1207

Z7700190
908  8BS01468
908H  LMD00935
908H 2  JRD01015, 1128
908K  L8800150
908M H8800156, 279, 324, 406, 570, 744, 1298, 1509, 1943

Z8800267, 284, 340, 394, 450
910K  AY400990, 1697, 2088, 2386, 2421
910M (T4F HRC)  H2200179, 243
914G  PDF01676
914G 2  KNP00245
914K  CD201037, 1094, 1232-1233, 1283
914M (T4F HRC)  H2400343, 501, 533
918M (T4F HRC)  H2600441
924G DDA00786, 1444

RTA00898
924K HJF00502, 508-509, 511, 710, 739

KW400142, 147, 393

PWR00724, 1645, 2190, 3615

SNZ00357-00358, 360, 615, 639-640, 645, 676
926M  LTE00152, 414, 424, 530, 569, 655, 674, 733, 810, 964, 1015, 1061, 1209, 1260, 1958, 1974, 2051, 2096, 2218, 2234, 2292-2293, 2338, 2474, 2533, 2579, 2643, 2799, 2816, 2895, 2982, 3895, 3957, 3978, 4338, 4355, 4498, 4549, 4617
928H  BYD00337
930H  FTD01424
930K FRK00351, 523

RHN01022, 2462
930M  KTG00528, 748, 768-769, 788, 990, 1011, 1016, 1086, 1114, 1649, 1700, 1752, 1782, 1785, 1794, 1800, 1842, 1865, 1970, 2020, 2033, 2082, 2145, 3203, 3480
938G II  CRD01958
938K REP00475-00476, 547, 585, 614, 757, 759, 764

SWL01437, 1936

W8K00262

XXT00729, 959
938M  J3R00825, 869, 882-883, 928, 987, 1013, 1064-1065, 1080, 1144, 1210, 1230, 1754, 1775, 1910, 1927, 1954, 2012, 2014, 2021, 2050, 2094, 2193, 2217, 2250-2251, 2291-2292, 2334, 2359, 2373, 2560, 2660, 2689, 2691, 2700, 2703, 2747, 2930, 3051, 3101, 3687, 3968, 3989, 4074, 4111, 4595, 4933
D3G XL  JMH00592
D3K 2 LGP JPJ02191

KL200239, 244, 264-265, 290, 303, 324, 381, 385, 444, 453, 2179, 2190, 2281, 2293, 2330, 2543, 2552, 2611, 2659, 2785, 2806, 2819, 2825
D3K 2 XL  KF200207, 2326
D4K 2 LGP  KR200205, 276, 2345, 2366
D4K 2 XL  KM202367
D4K LGP  RRR00457
D5G LGP  FDW01025
D5G XL  WGB01209
D5K 2 LGP KY200242, 2654, 2833, 2945

RRE00236, 2181, 2186, 2199, 2204, 2214-2215, 2245, 2247

TRF00264
D5K 2 XL KW200218, 324, 341, 661, 669, 2424, 2671

KWW00505

WT302189-02190
D5K XL  WWW00854, 932, 1163
IT14G  ERP00555
M313D  W3H05127, 5427
M314F F4A00310, 328, 336-337, 364, 370, 382-383, 391, 518, 583, 596

FB400257, 271, 335, 338, 347, 398, 476, 494
M315D  W5M05420
M315D 2  CA400429, 583
M315F  F4D00221, 226, 266, 303, 315, 344, 359, 406, 418, 438, 475, 501
M316D D6W01214

W6A05087
M316F F6N00126, 144, 159, 167, 171, 202, 244, 254

FB600177, 239, 246, 292
M317F  F6P00325, 437
M318F F8B00713, 759, 787, 829-831, 833, 848, 861, 892, 934, 939, 963, 967, 972, 991

FB800261, 287, 368, 402, 460, 542
M320F  F2W00385, 437, 450, 467, 475, 492, 507, 518
M322F F2Z00167, 199

FBW00183
TH337C  DJB00565, 877
TH357D HRC  TD600300
TH407C  MLH00600, 1040, 1094, 1325, 1339, 1346, 1530, 1566, 1594, 1691, 1764
TH408D HRC  TH900315
TH414C  KEK00453
TH414C GC  KRF00292, 305
TH417C  RRJ00250, 252
TL642D  ML800256, 413
TL943C  THH00234
TL943D  MLJ00359
*******Group  12*******
246C  JAY05464
259B 3  YYZ02991
279D  GTL01707
303.5E CR  RKY04529
312C L  BWH01695
312D  HCW00377
312D 2  TJY00447
313F LGC  GJD00293
314E LCR  ZJT01412
318C  MDY00242
319D LC  ZGZ00493
420E ST  DJL04090
908H 2  JRD01133
924H Z  PED00490
924K PWR01304, 1347

SNZ00331
930G  TWR01827
930H  DHC02224
930K  RHN01444, 1452, 2560
938G II  B9Y00883
938K SWL00441

XXT00825
938M  J3R04831, 5139
D3K 2 LGP  KLL00415
D5K 2 XL  KWW00271, 808
M313D  K3D00208
M316D  W6A00414
*******Group  13*******
CT660 TEJ00266

TEP00484, 625, 765, 1741, 1826, 1968, 2058

TGA00091

TKL00519, 526
*******Group  14*******
3512C HD  WF300565, 572-573, 576
G3516B  N6E00349
*******Group  15*******
120M  B9C01427
120M 2  M9C00622, 835
12M 3  N9B00288
140M  B9D04883
140M 3  N9J00459
14M  R9J01713-01714
745  3T600322, 327
*******Group  16*******
320D 2  XBA10534
320D 2 OEM  FTP00126
330D 2L  SZK10834
336D 2L GJA00210

HBK10385
CS-533E  TJL06138
D6R XL  TTT00124
*******Group  17*******
924K  KW400383, 390, 1374
*******Group  18*******
426F 2  EJ400232
910K  L2200155

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 5555510 PL641v2 Cellular radio (4G) (External Antenna)
1 5586550 Hard Mount Antenna (Alternate) (4G)
1 5586551 Adhesive Mount Antenna (4G)
1 5865325 PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 5555510 PL641v2 Cellular radio (4G) (External Antenna)
1 5586550 Hard Mount Antenna (Alternate) (4G)
1 5586551 Adhesive Mount Antenna (4G)
1 5865325 PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 5555510 PL641v2 Cellular radio (4G) (External Antenna)
1 5586550 Hard Mount Antenna (Alternate) (4G)
1 5586551 Adhesive Mount Antenna (4G)
1 5754275 PLE601 TR Network Manager Software
1 5754335 PLE601 CR Network Manager Software
1 5865325 PL641v2 Cellular Radio software (4G)
1 5865801 PL641 Cellular Radio software (3G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
1 5555510 PL641v2 Cellular radio (4G) (External Antenna)
1 5586550 Hard Mount Antenna (Alternate) (4G)
1 5586551 Adhesive Mount Antenna (4G)
1 5865325 PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 5*******
1 5555510 PL641v2 Cellular radio (4G) (External Antenna)
1 5586550 Hard Mount Antenna (Alternate) (4G)
1 5586551 Adhesive Mount Antenna (4G)
1 5754275 PLE601 TR Network Manager Software
1 5754335 PLE601 TR Network Manager Software
1 5865325 PL641v2 Cellular Radio software (4G)
1 5865801 PL641 Cellular Radio software (3G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 6*******
1 5555510 PL641v2 Cellular radio (4G) (External Antenna)
1 5586550 Hard Mount Antenna (Alternate) (4G)
1 5586551 Adhesive Mount Antenna (4G)
1 5865325 PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 7*******
1 5555510 PL641v2 Cellular radio (4G) (External Antenna)
1 5586550 Hard Mount Antenna (Alternate) (4G)
1 5586551 Adhesive Mount Antenna (4G)
1 5841107 PLE601 CR Network Manager Software
1 5865314 PLE601 TR Network Manager Software
1 5865325 PL641v2 Cellular Radio software (4G)
1 5865801 PL641 Cellular Radio software (3G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 8*******
1 5555510 PL641v2 Cellular radio (4G) (External Antenna)
1 5586550 Hard Mount Antenna (Alternate) (4G)
1 5586551 Adhesive Mount Antenna (4G)
1 5865325 PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 9*******
1 5555510 PL641v2 Cellular radio (4G) (External Antenna)
1 5586550 Hard Mount Antenna (Alternate) (4G)
1 5586551 Adhesive Mount Antenna (4G)
1 5754275 PLE601 TR Network Manager Software
1 5754335 PLE601 CR Network Manager Software
1 5865325 PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 10*******
1 5555510 PL641v2 Cellular radio (4G) (External Antenna)
1 5586550 Hard Mount Antenna (Alternate) (4G)
1 5586551 Adhesive Mount Antenna (4G)
1 5754275 PLE601 TR Network Manager Software
1 5754335 PLE601 CR Network Manager Software
1 5865325 PL641v2 Cellular Radio software (4G)
1 5865801 PL641 Cellular Radio software (3G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 11*******
1 5555510 PL641v2 Cellular radio (4G) (External Antenna)
1 5586550 Hard Mount Antenna (Alternate) (4G)
1 5586551 Adhesive Mount Antenna (4G)
1 5865325 PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 12*******
1 5555510 PL641v2 Cellular radio (4G) (External Antenna)
1 5586550 Hard Mount Antenna (Alternate) (4G)
1 5586551 Adhesive Mount Antenna (4G)
1 5841107 PLE601 CR Network Manager Software
1 5865314 PLE601 TR Network Manager Software
1 5865325 PL641v2 Cellular Radio software (4G)
1 5865801 PL641 Cellular Radio software (3G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 13*******
1 5555510 PL641v2 Cellular radio (4G) (External Antenna)
1 5586550 Hard Mount Antenna (Alternate) (4G)
1 5586551 Adhesive Mount Antenna (4G)
1 5865325 PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 14*******
1 5555509 PL641v2 Cellular radio (4G) (Internal Antenna)
1 5754275 PLE601 TR Network Manager Software
1 5754335 PLE601 CR Network Manager Software
1 5865325 PL641v2 Cellular Radio software (4G)
1 5865801 PL641 Cellular Radio software (3G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 15*******
1 5555509 PL641v2 Cellular radio (4G) (Internal Antenna)
1 5841107 PLE601 CR Network Manager Software
1 5865314 PLE601 TR Network Manager Software
1 5865325 PL641v2 Cellular Radio software (4G)
1 5865801 PL641 Cellular Radio software (3G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 16*******
1 5555510 PL641v2 Cellular radio (4G) (External Antenna)
1 5586550 Hard Mount Antenna (Alternate) (4G)
1 5586551 Adhesive Mount Antenna (4G)
1 5865325 PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 17*******
1 5555510 PL641v2 Cellular radio (4G) (External Antenna)
1 5586550 Hard Mount Antenna (Alternate) (4G)
1 5586551 Adhesive Mount Antenna (4G)
1 5865325 PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 18*******
1 5555509 PL641v2 Cellular radio (4G) (Internal Antenna)
1 5865325 PL641v2 Cellular Radio software (4G)
1 5865801 PL641 Cellular Radio software (3G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the attached Rework Procedure for the Affected Product.

In addition to the products called out in the Affected Product, an additional list of non-AVSpare products are attached below.

NOTE: Refer to Image 1 below for a list of additional product that may have a Product Link PL641 radio system installed. If a product in question is on the list, this program applies. Follow the Parts Needed, Service Claim Allowances, and Rework Procedure associated with Group 1.

NOTE: Refer to Image 2 below for a list of additional product that may have a Product Link PLE641 radio system installed. If a product in question is on the list, this program applies. Follow the Parts Needed and Service Claim Allowances, and Rework Procedure associated with Group 7.

NOTE: For product in Image 1 and Image 2, file the warranty claim using 99Z00015 as the serial number. Ensure that the Machine Make and Machine Serial Number are included in the Service Letter claim story. Failure to provide this information in the claim story will result in the claim getting rejected.
.
Image1
Image2

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.7-hour job for Group 1

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.7-hour job for Group 2
Note: An additional 1.3 hours is allowed if needed to replace PL641 Radio as per Rework Procedure.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.9-hour job for Group 3
Note: An additional 1.3 hours is allowed if needed to replace PL641 Radio as per Rework Procedure.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.7-hour job for Group 4
Note: An additional 1.3 hours is allowed if needed to replace PL641 Radio as per Rework Procedure.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.9-hour job for Group 5
Note: An additional 1.3 hours is allowed if needed to replace PL641 Radio as per Rework Procedure.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 6*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.7-hour job for Group 6
Note: An additional 1.3 hours is allowed if needed to replace PL641 Radio as per Rework Procedure.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 7*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.9-hour job for Group 7
Note: An additional 1.3 hours is allowed if needed to replace PL641 Radio as per Rework Procedure.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 8*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.7-hour job for Group 8
Note: An additional 1.3 hours is allowed if needed to replace PL641 Radio as per Rework Procedure.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 9*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.9-hour job for Group 9
Note: An additional 1.3 hours is allowed if needed to replace PL641 Radio as per Rework Procedure.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 10*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.9-hour job for Group 10
Note: An additional 1.3 hours is allowed if needed to replace PL641 Radio as per Rework Procedure.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 11*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.7-hour job for Group 11
Note: An additional 1.3 hours is allowed if needed to replace PL641 Radio as per Rework Procedure.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 12*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.9-hour job for Group 12
Note: An additional 1.3 hours is allowed if needed to replace PL641 Radio as per Rework Procedure.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 13*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.7-hour job for Group 13
Note: An additional 1.3 hours is allowed if needed to replace PL641 Radio as per Rework Procedure.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 14*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.9-hour job for Group 14

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 15*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.9-hour job for Group 15

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 16*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.7-hour job for Group 16

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 17*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.7-hour job for Group 17

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 18*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 18



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


 
Before going to the Customer Site:

1. Prior to any work on suspected assets visit, log into the Asset in the appropriate UI (VisionLink or My.cat.com) and verify that the RED "Impacted by GPS rollover" banner or Popup is still present on this device. Machines WITH this notice in place Proceed to Step 2. Machines WITHOUT this notice have been remotely updated and do not need repair. While in VisionLink confirm which PL641 Cellular radio is installed hardware# 440-2104 is internal antenna or 440-2105 is external antenna device.

2. Refer to REHS9111 installation instructions for all tools to perform the radio installation, as well as familiarity with the installation process.

Note: An Ethernet (425-6889) service tool is required to flash the radio.

Note: All configuration file part numbers are located at https://dealer.cat.com/en/products/technology/construction-technology/product-link.html Under the tab "Sales Support", click on the guide for config files named "Next Gen Hardware Ordering Guide for Construction with Config Files and Lookup". Configuration files for your particular machine are located in SISweb in Service Software Files > Flash Files section. Please verify for any related configuration files for your installation.

3. Download the flash files to your PC for updating the PL641 radio:

At the machine:

4. Using Cat Electronic Technician perform a Product Status Report (PSR).

5. Using Com 3 adapter, connect to the PL641 via Winflash and perform an update to the firmware on the PL641(V1)using the firmware flash file (586-5801) referred to in Image 1.1.1. (CR Suffix for Network Manager/TR Suffix for Network Manager) and industry group(Construction/Energy and transportation). If the PL641 successfully flashes with the new software, then proceed to step 12 below.
.
Image1.1.1
 
6. If the device is a stand-alone PL641 (No PLE601 Network Manager) then connect to the device with Cat Electronic Technician (ET) and set the Product ID of the PL641 to the default (AVS00000).

7. Locate the existing PL641 radio and perform the device swap using instructions found in REHS9111. Installation of the new PL641V2 Radio also requires the update of the Antenna. While performing the device swap it is also necessary to remove the old antenna and replace it with one of the new parts listed above. The device only needs one antenna, even though both hard mount and adhesive mount options are provided. Select the version best suited to replace the existing antenna.

8. Make sure to follow the entire process until the device performs a successful communication check.

9. If the device is not communicating refer to UENR5824 to troubleshoot a PL641 radio system. Please complete a successful communication check before leaving the machine.

10. For PL641 (Pro) installation, set the Product ID on the asset using Cat Electronic Technician. The PL Administrator must then subscribe their new Telematics device. Log into the Dealer Service Portal and validate the equipment serial number and ownership in the Equipment Data System. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl

Note: For PLE641 radio swap, it is not necessary to change/reset the Product ID or register the asset.

11. Using Com 3 adapter connect to the PL641 via Winflash and perform an update to the firmware on the PL641 using the firmware flash file referred to in Image 1.1.1.


12. If a PLE601 network manager is present (Elite Installation) then update the network manager software as shown in Image 1.1.1. Select firmware for the Network Manager according to device type by serial number suffix code (See Image 1.2.1 below) and industry group for asset (Construction or Energy & Transportation).
.
Image1.2.1
 
13. While connected via Cat Electronic Technician, take a Product Status Report (PSR).

14. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation.

Note: If the radio updated successfully and the PL641 radio was not replaced then record as a ?Before Failure? claim. If the PL641 radio hardware was replaced, then record as an ?After Failure? claim.

Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809.

For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2.
Americas: 1-309-636-8500
EAME/APD: 65 6828 7080
Australia: 61 738 038 160
India: 44 3340 3660
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR REPLACING A POWERTAIN HOSE ON CERTAIN 773G AND 775G OFF-HIGHWAY TRUCKS DUE TO ABRASION
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL243 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL243 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK PL641 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING INPUT TRANSFER GEAR CASE ON CERTAIN 793F, 793F CMD, AND 793F XQ OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSPECTING BEVEL GEAR BOLTED JOINTS ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EMISSIONS LABEL AND CORRECTING THE FLS SETTING ON CERTAIN C18 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE REAR PUMP DRIVE LINES GROUP ON CERTAIN 994K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEUI PUMP ON CERTAIN 773E OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REWORKING THE SERVICE BRAKE HOSE LINES ON CERTAIN 966M AND 972M MEDIUM WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HANDLE ASSEMBLY IN THE CAB LEFT HAND SIDE DOOR GROUP ON CERTAIN 773E AND 777E OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 4E-6979 PILOT MANIFOLDS IN DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REWORKING THE CAB RISER CROSSMEMBER ON CERTAIN 548 LL, 558 LL, AND 568 LL FORESTRY EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE BAFFLE GROUP ON CERTAIN 140GC MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE STEERING LINES ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE 379-3544 CAB DOOR GROUP ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE BRAKE OIL FILTER GROUP ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING STEERING COLUMN SYSTEM RELATED COMPONENTS ON CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/322F WHEELED EXCAVATORS AND MH3022/MH3024/M322F MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN POWERTRAIN HOSES ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTONS ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE CAMSHAFT ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR ENABLING THE DESULFATION PROCEDURE ON CERTAIN CP44B AND CS44B VIBRATORY COMPACTORS