PRODUCT SUPPORT PROGRAM FOR REPLACING STEERING COLUMN SYSTEM RELATED COMPONENTS ON CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/322F WHEELED EXCAVATORS AND MH3022/MH3024/M322F MATERIAL HANDLERS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING STEERING COLUMN SYSTEM RELATED COMPONENTS ON CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/322F WHEELED EXCAVATORS AND MH3022/MH3024/M322F MATERIAL HANDLERS [UEBE0125]
HYDRAULIC SYSTEM
STEERING GP
PRODUCT SUPPORT PROGRAM FOR REPLACING STEERING COLUMN SYSTEM RELATED COMPONENTS ON CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/322F WHEELED EXCAVATORS AND MH3022/MH3024/M322F MATERIAL HANDLERS
UEBE0125-00

08Jan2020


L240
L24A
X490

 

After Failure Only

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REPLACING STEERING COLUMN SYSTEM RELATED COMPONENTS ON CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/322F WHEELED EXCAVATORS AND MH3022/MH3024/M322F MATERIAL HANDLERS

4303 4304 4310 4312
PS54241
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54241" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31May2020

PROBLEM

The existing 377-4500 Switch Assembly, 393-1385 Harness Assembly, or 467-6723 Gas Spring Kit can fail on certain M314F/M315F/M316F/M317F/M318F/M320F/322F Wheeled Excavators and MH3022/MH3024/M322F Material Handlers. If the existing components fail, it will cause malfunction of the electrical system (horn, turn indicators, window wiper, window washer, headlight beam), or the steering column adjustment.

AFFECTED PRODUCT

Model Identification Number
M314F F4A00288, 291, 303, 305, 308, 310, 328, 334, 336, 340-341, 344, 346, 359, 368, 382, 385-386, 389, 392-394, 397, 402, 419, 428, 431, 433, 436, 450, 463, 486, 496, 499, 502-505, 520, 524, 526-527, 532, 536, 538, 545, 547-549, 558, 569, 581, 583-584, 587-588, 594, 596

FB400224, 260, 278, 282-283, 286-291, 296-297, 299-300, 302-303, 307, 310-311, 315, 318, 335, 341-342, 344, 363, 372-373, 375, 377-378, 380-381, 383, 385, 389, 402, 405, 409-415, 418, 420-421, 423, 425, 427-431, 433-434, 436-437, 439-440, 442-443, 445, 447, 449, 451-453, 456, 458, 461, 466, 470-473, 482, 484-485, 487-488, 498-500, 512, 514-515, 549-553, 561, 574, 579, 581, 590, 592-593, 595-598, 605, 612-613, 615, 617-618, 620, 622-623, 625, 627, 630, 641-650, 654, 656-658, 662, 668, 670-686, 688-689, 693-694, 696-703, 705-707, 710-711, 719, 721-722, 724-728, 731, 733-736, 741-744, 750, 754-755, 759, 770-771, 773, 775, 777, 780, 783, 789-790, 792, 794-797, 802-803, 805, 807-808, 810, 812, 814, 834-835, 852, 856, 860, 872-873, 875, 877-884, 887-893, 907-911, 914-915, 917, 943-944, 946, 948-949, 974-975, 977, 982-983, 991, 997, 999-1002, 1010, 1012-1013, 1024, 1032, 1034, 1043-1044, 1046, 1048-1049, 1051-1053, 1055-1056, 1059-1060, 1062, 1070-1072, 1074, 1086-1101, 1104, 1107, 1109, 1113-1117, 1119-1120, 1122-1125, 1134-1136, 1138-1139, 1148
M315F  F4D00204, 207, 211, 214-215, 224-225, 227, 229, 234-237, 239-241, 248, 251, 269, 271-272, 276, 280, 283-285, 290-293, 305-307, 309-314, 328-340, 364-368, 370-374, 376, 378-380, 382, 384, 403-404, 406-407, 409, 411-412, 419-421, 423, 425, 430, 436, 438-440, 442, 445, 447, 449-450, 452, 456-458, 467, 470, 473, 479, 482-483, 488, 495, 518, 521, 530, 537-539, 542, 552, 554-555, 567, 570-571, 573, 589-590, 600, 604-607, 609, 612, 614, 617-618, 626-627, 648, 650-651, 657-658, 664, 671-672, 676, 679, 682-683, 685-688, 691-693, 695, 697, 709-710, 713-714, 716, 718-722, 733-734, 737-738, 740, 742, 748, 750, 753-754, 756, 758, 771-774, 784-787, 791, 794, 797, 799-800, 802, 824, 828-830, 832-834, 837, 840, 842-843, 852-853, 856-859, 877, 895, 897, 902, 922-924, 927-930, 932-933, 944-945, 949, 952-954, 964-965, 974-975, 977, 980, 982, 984, 990, 992, 994, 1003, 1011, 1017, 1019-1022, 1062-1064, 1085, 1091, 1093, 1095, 1097, 1103-1104, 1106, 1108, 1111, 1116-1119, 1139-1141, 1158-1159, 1170, 1174
M316F F6N00109, 121, 137, 139, 144, 156-158, 160-162, 165-168, 170-171, 173-180, 183, 198-200, 204, 206-207, 209-212, 214-216, 219, 227, 229, 234, 236, 238, 252-253, 255-257, 260-261, 265-267, 269-272, 274, 285, 287

FB600191, 201-208, 212-215, 217, 221, 223, 225-229, 231-232, 234, 238, 248, 251-252, 264-268, 270-271, 273, 275-279, 283-284, 286-287, 290, 297, 301, 303-304, 306, 308, 312-315, 323, 328, 330-336, 340-341, 352, 354-355, 386-387, 389-390, 392-393, 404-406, 411, 413, 417-420, 427-428, 431, 433, 440, 442, 447, 449, 456-457, 460, 468, 475, 478-479, 481, 496, 501, 504-505, 511, 524-526, 531-533, 540, 562, 564, 580-582, 590-592, 597-598, 611-612, 614-615, 618, 625, 628, 635, 637-638, 641, 643-646, 649-650, 654-656, 668, 671, 674-677, 691-693, 719-721, 724, 737-741, 750-751, 754, 761, 767-768, 772-774, 778
M317F  F6P00298, 304-306, 309-311, 313-317, 319, 321, 324-325, 327-332, 335-336, 340-343, 345, 350-354, 356-360, 369-375, 379, 386-387, 389, 391-395, 400, 402, 404, 406-407, 409-412, 415-429, 431, 433-438, 441-442, 444-447, 449, 451-455, 457-459, 461, 465-467, 469-473, 475-476, 501-508, 510-513, 520-523, 526-527, 529, 531, 539, 542-549, 551-552, 554-555, 561, 563-564, 566-567, 569, 575, 577, 579-580, 586-587, 589-592, 594-597, 599, 603, 610-612, 614-620, 622-623, 627-628, 635-638, 640, 643-647, 653-655, 657, 661-663, 665-667, 669, 671-672, 674, 687, 691, 694-699, 703-704, 707-712, 714, 718, 722, 724-728, 730-735, 737-738, 741-744, 746-748, 751, 755-759, 764-766, 768-773, 777, 784, 786-791, 799-808, 810-811, 814-815, 818, 821-822, 824, 826, 829, 831-843, 846, 850-852, 864-865, 869-870
M318F F8B00287, 293-297, 310-312, 314-323, 325, 340, 342-344, 351, 353-355, 358-363, 366, 371, 384, 388, 390-391, 394, 397-399, 401-408, 410, 415, 420, 423, 426, 428-431, 434-436, 438, 442, 445-447, 449, 451-454, 462-464, 466-468, 470-471, 480-484, 486-489, 491-495, 497-507, 509, 516-519, 521, 530, 533-534, 538, 540-541, 543-546, 548, 552-555, 557-559, 562, 568, 571-572, 575-577, 579-584, 586-589, 592, 594-595, 597, 599, 604, 607, 609, 613-614, 616, 619-620, 622-624, 628-629, 631-640, 642, 646-648, 650-655, 658, 660, 667, 669, 686, 689, 702-703, 705-706, 710-711, 715, 719, 722-729, 731, 733-734, 738-740, 745-748, 750-751, 755, 758, 760-761, 763-765, 771-779, 784-785, 795, 797, 802, 804-805, 808-810, 812-815, 817-819, 825-829, 831-834, 840, 848, 857, 865-867, 870, 873, 875-876, 878-879, 881-883, 885-891, 893-895, 897-898, 901-902, 904, 909, 912-913, 917-918, 920, 922-923, 925-930, 948, 960-970, 972-975, 977, 980-981, 983-984, 986-987, 989-990, 993-995, 1001-1005, 1007-1008, 1010-1015, 1019, 1021, 1024-1026, 1028-1029, 1031-1035, 1037-1041, 1043, 1048-1050, 1052-1055, 1060, 1062-1063, 1066, 1068-1069

FB800259-00260, 267, 278-279, 281-282, 300, 303, 305-306, 308-316, 318, 328-332, 335-337, 339-346, 353-357, 360, 364-367, 369-371, 379, 383, 385, 390, 393-394, 397, 401-402, 405, 407, 410-415, 418-423, 426-434, 436, 441, 443, 445, 447, 449, 454, 456, 458-459, 461, 463, 465-467, 469-470, 472-473, 475, 477-478, 480-482, 484, 488-490, 494, 496-498, 501-504, 513-514, 525, 527, 533, 539, 569-571, 587, 590-591, 593-595, 600-602, 605-606, 608-611, 621-623, 625-629, 632-637, 640, 642, 645-647, 650-651, 656, 658, 664-671, 676-681, 683, 687, 692, 694, 696, 699-700, 709, 711-712, 715, 718, 721-722, 725-726, 729, 731, 733-734, 737-738, 749, 752-757, 759-760, 763, 770, 772-773, 775, 782-783, 785-787, 791, 794-796, 798-799, 801, 803, 805-806, 809-810, 814, 820, 822, 828, 830, 838-842, 855, 861, 869-872, 874, 876, 878, 881, 883-885, 887, 896, 899, 905-909, 911, 913-914, 924-926, 929, 931-934, 936, 938, 950-952, 955, 962, 964, 966, 968, 970-972, 975, 977, 984, 986-990, 1010-1011, 1013-1017, 1019-1024, 1026, 1028, 1030-1032, 1036, 1045-1049, 1053, 1055-1056, 1065-1067, 1072, 1074-1079, 1086, 1090-1097, 1099-1100, 1109, 1111-1113, 1116-1118, 1124-1125, 1127-1136, 1138, 1145, 1148, 1150, 1156-1168, 1171, 1173, 1177, 1180, 1182-1183, 1185-1188, 1204-1207, 1209-1216
M320F F2W00173-00175, 178, 180-188, 198-202, 204-205, 207-208, 210-214, 219, 222-230, 240-245, 248-259, 265-267, 271, 273-274, 279-280, 282-283, 289, 293, 296, 298-300, 307, 309, 315-316, 320-322, 324-325, 328-329, 331, 333, 335-339, 341-344, 346-348, 350, 354-355, 362, 366, 369, 371-372, 375-377, 382, 387, 393-395, 397-398, 402, 412-416, 418-423, 425, 427, 430, 435, 444-445, 459-460, 462-463, 467-473, 475, 479-480, 484-485, 492-493, 495-496, 498, 500-504, 506, 508-512, 519, 522-524

FB200282, 290, 292, 303, 305-306, 308, 310, 314, 320, 323-324, 328, 330, 333, 337-338, 340-342, 346-350, 352-359, 361, 363-364, 366, 368-381, 383, 385-386, 389-391, 393, 395-396, 402-403, 407, 428-429, 431, 434, 440, 442, 449-451, 457-459, 462, 464-465, 470-474, 476-478, 480-481, 485, 488, 490-491, 494, 497, 499, 501-502, 505-506, 510, 513-521, 529-530, 534, 539-540, 544-545, 550-551, 556, 560, 566, 568, 580, 583, 585, 590-591, 593-594, 600-601, 608-609, 611-613, 618-619, 622, 628-634, 638-639, 641, 646-647, 650-651, 658-663, 670-671, 677-680, 688-697, 699, 701-704, 706, 708-709, 720, 722, 735, 737-738, 741
M322F F2Z00164-00176, 178-179, 184, 186, 190, 195-198, 203, 206-207, 212, 219

FBW00120-00122, 124, 132-134, 137, 139-143, 145, 153, 155, 157-159, 161-163, 165-166, 168-169, 172-173, 175-176, 180, 182-183, 186-187, 192, 211, 214, 220, 222-223, 225-228, 231-232, 237, 239, 244-246, 248, 251, 253-254, 257, 259-260, 266-267, 270, 273, 276, 280, 286, 300-302, 306, 308-311, 320, 322-323, 325, 331, 335-338, 342-343, 350-351, 356, 358, 361, 366-367, 371, 379-386, 405, 407
MH3022 FB300166, 169, 197, 199-200, 206-208, 211-212, 214, 218, 220-223, 225, 232, 238, 244-247, 249-253, 255-257, 260, 265, 267-269, 271-272, 275, 277-285, 287, 289-291, 300, 302, 306, 308-310, 312-313, 320, 322, 325, 328, 332, 336, 341, 343-344, 348, 354, 2257, 2261-2263, 2265, 2269-2270, 2274, 2277-2278, 2281, 2284-2286, 2293-2294, 2298-2299, 2301, 2306, 2309, 2311, 2313, 2315, 2322, 2324-2326, 2328, 2330-2331, 2333, 2337-2338, 2342-2343, 2345, 2348, 2354, 2357, 2359, 2369-2371, 2374, 2376, 2378-2379, 2382, 2384-2385, 2387, 2393, 2397, 2404, 2409-2410, 2416-2418, 2423, 2430-2434, 2442-2443, 2457, 2461, 2465-2467, 2469-2470, 2473-2476, 2478, 2480-2481, 2489, 2491-2492, 2494-2495, 2499, 2504, 2516-2523, 2525-2526, 2530-2533, 2544

FM200281-00282, 284-285, 287-290, 303-305, 307, 312, 318-319, 327, 341, 345, 348, 350-351, 353-354, 361, 369, 397, 400, 405, 407-408, 425, 435, 439, 444-445, 449, 454, 456, 462, 464-465, 474-476, 478, 481-482, 484-485, 488, 508, 512-516, 518, 520, 525-526, 536
MH3024 FB500144-00146, 148, 150-154, 161-162, 174-175, 178-179, 183-184, 186, 192-195, 197-199, 202, 204-206, 208-210, 213, 218, 222, 224, 226, 228-231, 235

FB700289, 292, 297-299, 304-305, 308-309, 312, 320-321, 328-330, 332, 337-339, 342-343, 346, 350, 352-354, 360, 362, 367, 379, 381-382, 384, 387, 389, 402, 405-408, 411-412, 417, 419-420, 422-423, 426-431, 433, 436-438, 441-443, 446, 451-452, 464, 466, 468, 470, 472, 480, 483, 485-488, 492, 494-495, 499, 501, 503, 508-514, 525-529, 532, 534, 550-553, 565, 567-568, 571, 578-579, 584, 587, 591-592, 595-598, 612-614, 621-623, 625-626, 628, 630

FM400112-00113, 115-116, 118, 120, 123, 128, 131-132, 135, 142, 147, 156-157, 167-168, 170-171, 180, 182, 186-188, 192, 194-195, 201
MH3026  FB900249-00250, 252, 255, 257, 261-262, 264, 273-274, 279-281, 285-291, 296, 298-300, 303, 307, 309-311, 313-314, 316-317, 319-321, 328, 332, 334-335, 343, 346, 349-350, 352-353, 356-357, 359, 371, 376-380, 383-386, 392-393, 395, 397-400, 407, 409, 413-417, 424, 426, 428-429, 434, 438-440, 448-451, 454-455, 459-466, 468, 473-474, 477-479

PARTS NEEDED

Qty

Part Number Description
1 3774500 SWITCH AS (As Needed)
1 3931385 HARNESS AS (As Needed)
1 3954131 COLUMN GP-ADJUST(As Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

In the event of failure first perform troubleshooting. Refer to M0114757, Special Instruction, Troubleshooting of Steering Column Issues on Certain Material Handlers and Wheeled Excavators", for additional information.

The M0114757, Special Instruction, provides guidance on parts replacement depending on the outcome of the troubleshooting. Claiming the execution of this Service Letter requires a detailed failure description and documentation. Provide pictures and additional information along with Special Instruction media number M0114757, machine S/N, problem description, and part hours at failure to your Dealer Technical Communicator (TC). Request the Dealer TC to submit the information through CPI Feedback within the Service Information Management System(SIMSi).

Hold all claimed parts as the Product Group will request them back for Parts Analysis through PRR.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-3000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 3.5-hour job
Note: 3.5 hours are allowed for troubleshooting, component replacement, and documentation following M0114757, Special Instruction.

Note: Claim parts in accordance with the parts replacement instructions provided by M0114757, Special Instruction.

Note: 1.0 hours is allowed in the case that Section 4 of the "Electrical Troubleshooting" or Section 4 of the "Electronic Troubleshooting" in M0114757, Special Instruction, are performed.



PARTS DISPOSITION

NACD:

Hold the 377-4500 Switch Assembly, 393-1385 Harness Assembly, or 467-6723 Gas Spring Kit for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.

EAME, LACD, and APD:

Hold the 377-4500 Switch Assembly, 393-1385 Harness Assembly, or 467-6723 Gas Spring Kit for a Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling
 
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE BRAKE OIL FILTER GROUP ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE 379-3544 CAB DOOR GROUP ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE STEERING LINES ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE BAFFLE GROUP ON CERTAIN 140GC MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE CAB RISER CROSSMEMBER ON CERTAIN 548 LL, 558 LL, AND 568 LL FORESTRY EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 4E-6979 PILOT MANIFOLDS IN DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HANDLE ASSEMBLY IN THE CAB LEFT HAND SIDE DOOR GROUP ON CERTAIN 773E AND 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK PL641 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A POWERTAIN HOSE ON CERTAIN 773G AND 775G OFF-HIGHWAY TRUCKS DUE TO ABRASION
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL243 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL243 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK PL641 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN POWERTRAIN HOSES ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTONS ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE CAMSHAFT ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR ENABLING THE DESULFATION PROCEDURE ON CERTAIN CP44B AND CS44B VIBRATORY COMPACTORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPLACING THE 8X-7948 AXLE SHAFT ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE OIL COOLER MAY FAIL ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BEARINGS ON THE DIFFERENTIAL BEVEL GEAR GROUP ON CERTAIN 966L, 966M, 966M XE, 972L, 972M, AND 972M XE MEDIUM WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PROPEL LEVER ON CERTAIN AP1055F, AP1000F, AP655F, AP600F, AP555F, AP500F, AP355F AND AP300F ASPHALT PAVERS
PRODUCT SUPPORT PROGRAM FOR INSTALLING THE FORWARD VIEW CAMERA ON CERTAIN 950M, AND 980M WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK PL641 CELLULAR RADIOSYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK NETWORK MANAGER ECM ON CERTAIN INDUSTRIAL ENGINES
PRODUCT SUPPORT PROGRAM FOR REWORKING THE BOLTED JOINT THAT CONNECTS THE 419-7054 FRAME ASSEMBLY TO THE 419-7143 FRAME ASSEMBLY ON CERTAIN PL87 PIPELAYERS