PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN POWERTRAIN HOSES ON CERTAIN 777E OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN POWERTRAIN HOSES ON CERTAIN 777E OFF-HIGHWAY TRUCKS [UEBE0126]
POWER TRAIN
LINES GP-POWER TRAIN OIL
PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN POWERTRAIN HOSES ON CERTAIN 777E OFF-HIGHWAY TRUCKS
UEBE0126-02

12Dec2019
(Revised 24Jan2020)


J09R

 
Containment -
Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN POWERTRAIN HOSES ON CERTAIN 777E OFF-HIGHWAY TRUCKS

0679 1274 7050 3016 3154 5057
PS91052
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS91052" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

 
NOTE:

This Revised Service Letter replaces the 12Dec2019 (Revised 06Jan2020) Service Letter. Changes have been made to the Termination Date, Parts Needed, and Service Claim Allowances.


TERMINATION DATE

31Dec2020

PROBLEM

The existing hoses can fail on certain 777E Off-Highway Trucks. The hose failure can result in the loss of transmission oil.

AFFECTED PRODUCT

Model Identification Number
777E  KDP00691-00698, 753-758, 792-797, 843, 850-854, 893-898, 930-935, 981-988, 1044-1051, 1110-1117, 1176-1183, 1204-1207, 1212-1224, 1309-1316, 1322-1329

PARTS NEEDED

Qty

Part Number Description
1 4606586 HOSE AS (Dealer Build)
1 4606587 HOSE AS (Dealer Build)
1 5214494 HOSE AS (Dealer Build)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Replace the hoses listed in the Parts Needed. Build the hoses using the information available in the Hydraulic Information System (https://his.cat.com).

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-12000 hrs,
0-24 mo 
100.0%
0.0%
0.0%
100.0%
0.0%
0.0%
12001-16000 hrs,
25-30 mo 
53.0%
0.0%
0.0%
100.0%
35.0%
0.0%
 NOTE: This is a 8.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

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