PRODUCT SUPPORT PROGRAM FOR REPLACING THE BEARINGS ON THE DIFFERENTIAL BEVEL GEAR GROUP ON CERTAIN 966L, 966M, 966M XE, 972L, 972M, AND 972M XE MEDIUM WHEEL LOADERS
[UEBE0138]
POWER TRAIN
DIFFERENTIAL & BEVEL GEAR GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BEARINGS ON THE DIFFERENTIAL BEVEL GEAR GROUP ON CERTAIN 966L, 966M, 966M XE, 972L, 972M, AND 972M XE MEDIUM WHEEL LOADERS
UEBE0138-02
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| 20Dec2019 |
| (Revised 27Feb2020) |
U-780
A-615
D-679
O-677
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE BEARINGS ON THE DIFFERENTIAL BEVEL GEAR GROUP ON CERTAIN 966L, 966M, 966M XE, 972L, 972M, AND 972M XE MEDIUM WHEEL LOADERS |
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| 3254 3256 3258 | PS54234 |
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| NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54234" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
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| NOTE: | This Revised Service Letter replaces the 20Dec2019 (Revised 12Feb2020) Service Letter. Changes have been made to the Affected Product and Parts Needed. |
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TERMINATION DATE |
| 31Dec2023 |
PROBLEM
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| The existing bearings on the differential bevel gear group may experience pitting or spalling on certain 966L, 972L, 966M, 966M XE, 972M, and 972M XE Medium Wheel Loaders. This can affect the front or rear bevel gear group. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 966L | FRS00167-00168, 170-178, 185-195, 199, 202-217, 226, 228, 230-233, 1066-1093, 1095-1100, 1107-1113, 1115-1116, 1118, 1120, 1122, 1124, 1132-1133, 1135-1136, 1140-1146, 1148, 1151, 1154, 1163, 1176, 1178, 1180-1181, 1183, 1185-1188, 1191, 1197-1206, 1208-1209, 1211-1213, 1216, 1219, 1221-1223, 1228, 1231-1242, 1245, 1248, 1251, 1254-1258, 1260-1270, 1272-1273, 1277-1282, 1284, 1286-1288, 1291-1294, 1297-1301, 1309-1319, 1324-1348, 1350, 1353-1356, 1361-1376, 1378-1380, 1384, 1397-1405, 1408, 1412, 1415-1416, 1419-1426, 1428, 1430-1433, 1440-1441, 1443-1444, 1446, 1451-1452, 1459, 1461-1465, 1477-1478, 1482, 1485, 1487-1489, 1497-1505, 1513-1514, 1516, 1523-1535, 1540-1552, 1557-1574, 1579-1588, 1590, 1592, 1595-1600, 1605-1607, 1610-1613, 1616-1621, 1624-1625, 1913-1916, 1924-1928, 1930, 1932, 1934-1939, 1946-1975, 1982-1995, 1999, 2002, 2011-2015, 2017-2019, 2023, 2027-2030, 2032-2033, 2036-2043, 2045-2065 FSL00203, 10204-10253, 10256-10272, 10274-10289, 10291-10341, 10344-10350, 10352-10355, 10357-10358, 10360, 10370-10381, 10384-10386, 10388-10418, 10421-10431, 10433-10434, 10438-10439, 10441-10525, 10527-10706, 20201-20245, 20247-20351 |
| 966M | DYC00238, 403, 405, 407-408, 411, 415-422, 424-426, 431-433, 440-442, 444, 446-447, 452-453, 457, 461, 464-467, 475-477, 479, 481, 483-489, 491-495, 498-501, 507-512, 514-520, 522, 524-525, 527-528, 531, 533-540, 542-545, 547-548, 550-556, 558-560, 565-572, 577, 580-583, 590, 593, 599-605, 607, 609-610, 613-614, 616-647, 649-657, 659-666, 668, 671-683, 685-688, 690-691, 693, 695, 698-700, 702-727, 729-767, 772-779, 781-782, 784-786, 790, 792, 1001, 1004, 1007-1025, 1027-1028, 1030-1036, 1038, 1042, 1044-1045, 1052-1053, 1055, 1057, 1059-1060, 1064-1075, 1078-1079, 1082-1086, 1089, 1094-1096, 1101-1128, 1131-1140, 1142-1144, 1146-1147, 1149, 1152, 1157-1169, 1176-1178, 1182-1187, 1189-1194, 1196, 1198-1201, 1203, 1205-1222, 1224-1227, 1229, 1231-1240, 1242, 1244-1252, 1257-1258, 1261, 1265-1266, 1268-1274, 1276-1285, 1287-1294, 1296-1306, 1309-1321, 1323-1324, 1327-1328, 1330-1345, 1347-1348, 1351-1355, 1357-1371, 1375, 1378-1388 EJA00138, 140-146, 1380, 1383-1384, 1387-1388, 1391-1392, 1395-1396, 1399-1402, 1406-1407, 1410-1411, 1413, 1415-1416, 1419-1421, 1423-1425, 1429-1430, 1433, 1435-1437, 1439, 1442, 1444-1446, 1448, 1452, 1456-1459, 1461, 1465-1467, 1470-1471, 1473, 1476, 1478, 1480, 1482-1490, 1492-1495, 1499-1500, 1502, 1504-1512, 1514, 1521-1527, 1530-1540, 1543-1550, 1553, 1555, 1557-1563, 1573-1577, 1579-1589, 1591-1601, 1603, 1612-1622, 1624-1625, 1627-1628, 1630, 1632-1638, 1640-1645, 1649, 1652, 1654-1659, 1663-1665, 1667, 1669-1671, 1673-1675, 1677-1678, 1680, 1682-1684, 1687-1688, 1690-1692, 1694-1697, 1700-1708, 1710-1715, 1718-1730, 1732-1747, 1751-1752, 1754-1769, 1771-1776, 1779-1784, 1790-1794, 1796-1800, 1802-1803, 1805-1809, 1811-1816, 1820-1828, 1830-1831, 1833-1834, 1836-1844, 1846, 1849-1851, 1853-1856, 1861-1869, 1871-1880, 1882-1906, 1908-1920, 1923, 1929-1933, 1936-1938, 1940, 1947, 1949-1954, 1957-1965, 1968-1977, 1981-1996, 2001-2009, 2013-2014, 2019-2020, 2024-2037, 2039, 2050-2054, 2056, 2058-2060, 2064-2071, 2075-2083, 2085, 2087-2096, 2098, 2100-2102, 2106-2113, 2117-2118, 2121-2123, 2126-2129, 2131-2134, 2136, 2138-2140, 2142-2144, 2146, 2149-2150, 2152-2156, 2158-2167, 2169-2170, 2176, 2179-2180, 2184-2209, 2211, 2213, 2215, 2219-2220, 2223, 2225, 2231, 2233, 2235-2236, 2240-2252, 2254-2257, 2263, 2266-2273, 3101-3108, 3110, 3112-3130, 3132-3136, 3138, 3140-3148, 3152-3161, 3163-3169, 3171-3178, 3180-3192, 3194-3195, 3197-3201, 3204, 3206-3207, 3211-3220, 3222, 3224-3225, 3227-3283 GMS00160, 163-164, 166, 169-172, 174, 177-191, 196, 198-201, 205-211, 213-214, 216-217, 219-224, 226-233, 236, 238, 240-243, 255-257, 260-264, 266-269, 271-273, 275-288, 293-299, 302-303, 305, 307-309, 311-313, 315-316, 318-323, 325-334, 560-563, 566-569, 571-583, 586-590, 592-593, 595, 597-603, 605-608, 610-620, 622-625, 628-631, 633-643, 646-647, 651-656, 658-663, 666, 668-670, 672-675, 677-680, 682-686, 688, 690-701, 703-704, 706 KJP00401, 407, 409-410, 413-416, 418-420, 423, 426-427, 430-440, 442-454, 456-457, 459-462, 464-465, 467-473, 476-479, 481-488, 490-498, 500-504, 506-509, 511, 514-517, 519-524, 528-531, 533-542, 548-549, 551-553, 555, 558-560, 562, 564, 567-571, 574, 579, 581, 584-591, 594-603, 605-607, 609-613, 615-617, 628-629, 637, 639-640, 644-645, 647-649, 652-653, 655, 657-660, 663-664, 674-675, 677, 679-681, 683-684, 686, 688-698, 700-701, 703-704, 706-708, 710, 714-716, 718-721, 723, 725, 730-731, 735-739, 741, 746-748, 752-757, 759-771, 773-776, 778-783, 785-801, 803-809, 811-820, 823-825, 828-829, 831-846, 848, 853-854, 858-861, 863-864, 867, 872-873, 875-886, 888-892, 894-907, 909-913, 915-921, 923-925, 927-931, 933-935, 937-939, 941, 943-944, 946, 948-950, 952, 954, 957, 959, 961, 963-977, 979-981, 983-986, 989-995, 997-998, 1001, 1003-1006, 1008-1010, 1012-1015, 1017-1023, 1026-1032, 1035-1062, 1064-1065, 1068-1072, 1074-1083, 1085-1088, 1090-1096, 1098, 1100, 1102-1109, 1111, 1116-1122, 1125-1127, 1129-1133, 1135-1138, 1140, 1142-1144, 1148, 1150-1151, 1155, 1158, 1160-1162, 1165-1166, 1169-1170, 1172-1173, 1176-1177, 1179-1191, 1193-1194, 1200-1202, 1205-1210, 1212-1216, 1218, 1220-1221, 1223-1224, 1227, 1229-1233, 1235-1244, 1250-1255, 1257-1258, 1261-1264, 1266-1268, 1270-1271, 1273-1285, 1601, 1604-1611, 1613-1614, 1616-1618, 1620, 1622-1625, 1628, 1630-1633, 1636-1652, 1654-1662, 1666, 1668-1669, 1671-1679, 1681, 1683-1690, 1692-1695, 1697-1700, 1702-1705, 1708-1710, 1712, 1714-1717, 1719-1720, 1722-1724, 1726-1728, 1730-1739, 1741-1746, 1748-1749, 1751-1752, 1754, 1756-1770, 1772-1773, 1775-1776, 1780-1799, 1801-1803, 1805-1809, 1811-1831, 1834-1837, 1839-1848, 1850-1853, 1855, 1857-1858, 1860-1864, 1866-1867, 1869-1879, 2401-2408, 2410, 2412, 2414, 2416, 2418, 2421, 2423-2427, 2429-2434, 2437-2439, 2442-2446, 2448-2450, 2452-2454, 2457, 2459, 2461-2476, 2480, 2482-2483, 2486-2489, 2491, 2493-2495, 2498-2502, 2506-2517, 2519-2522, 2524, 2526-2527, 2529, 2532-2542, 2544-2547, 2549, 2552-2554, 2556-2557, 2559-2562, 2564-2568, 2570-2572, 2574-2576, 2579-2588, 2590-2592, 2594, 2596-2600, 2602, 2605, 2607-2617, 2619-2620, 2622-2624, 2626-2631, 2634-2644, 2646, 2649-2652, 2654-2655, 2657-2660, 2662, 2664-2666, 2668-2669, 2671-2673, 2676, 2678, 2680-2681, 2684, 2689, 2693-2694, 2696-2699, 2704-2707, 2709, 2715, 2717, 2719-2724, 2726-2728, 2731, 2734-2739, 2741-2744, 2746, 2750, 2753-2755, 2757-2760, 2762-2770, 2772, 2774-2780, 2782-2786, 2788-2789, 2792, 2794-2806, 2808-2810, 2812-2816, 2818-2820, 2822, 2825-2830, 2834-2836, 2838, 2840-2847, 2851-2857, 2860, 2862-2868, 2870-2871, 2873-2877, 2879-2882, 2884, 2886-2889, 2892-2893, 2898-2905, 2907-2909, 2911-2916, 2918-2920, 2926-2930, 2932, 2934-2935, 2939, 2941-2943, 2946-2951, 2953-2961, 2963-2964, 2966-2972, 2974-2978 L8R10202-10203, 10205, 10207, 10210, 10212-10213, 10215, 10217-10228, 10230-10235, 10237-10239, 10241-10258, 10260-10262, 10264-10265, 10267, 10269, 10271-10272, 20201-20219 LMM10202-10208, 10210-10390, 20101-20155, 20157-20166, 20169 MD700160, 162-168, 173-178, 180-183, 187-191, 193-194, 196, 401, 403-404, 406-408, 410-411, 416-420, 422-427, 429, 431-436, 438-452, 454-455, 457-459, 461-482, 484-494, 496-502, 504-508, 510-515, 517-546 R8D00201-00202, 205, 207-220, 1201-1212, 1216-1254, 1501-1504 |
| 966M XE | B8P00208-00214, 302-321, 323-333, 336-370, 372-391, 395-396, 398-400, 402-404, 406-410, 413-415, 417-437, 439-441, 445-467, 469-470, 472, 474-477, 480, 482-486, 488, 493, 495, 497-501 DZL00260-00276, 278-288, 501-502, 504-513, 515-531, 533-534, 536-538, 540-548, 551, 553-554, 556-560, 562-570, 574-577, 579-588, 590-641 FL200201-00203, 206-215, 217-219, 222-224, 226-241, 243-246, 248-249, 251-257, 259-263, 265-278, 280-284, 286-287, 289, 291-294, 296-313, 315-319, 322-326, 329-333, 336-348, 350-353, 355-359, 361-389, 392-399, 402-408, 410-417, 419-424, 426-428, 430-431, 433-440, 442, 444-457, 459, 462-469, 473-474, 476-479, 481-497, 499-506, 510-512, 515-520, 522, 525-531, 535-537, 539, 541-544, 901-906, 911-916, 918-919, 921-957 P6C00287, 302-305, 308-309, 311-316, 319, 321-335, 337-344, 347, 352-356, 358-374, 376-378, 381-386, 388-405, 408-409, 414-417, 420-426, 429, 434-435, 437, 446, 448, 450-453, 456-457, 459-460, 463-476, 478, 481, 483-494, 496-507, 509-515, 517-525, 527, 529-531, 533-541, 543-545, 547, 549, 552-553, 558-560, 562-565, 567-570, 573, 576-580, 582, 584-586, 589, 902-904, 906-907, 911, 913-914, 916-925, 931-935, 937, 939-941, 943-950, 952-963, 967, 969-972, 975-976, 980-991, 993, 995-996, 998-1004, 1006-1007, 1010-1018, 1020-1028, 1030-1051, 1053, 1055-1059, 1061, 1065-1066, 1068-1079, 1081, 1085-1102, 1104-1106, 1108-1120, 1122-1130 XCR00260-00262, 330, 333, 335-337, 339-344 |
| 972L | RFB00173-00177, 1072-1090, 1092-1097, 1099-1107, 1109-1136, 1139-1142, 1401-1444 YJW10203, 10205-10207, 10209-10210, 10213, 10215-10242, 20201-20203 |
| 972M | A7800171-00173, 176-192, 194-205, 207-211, 216-223, 226-228, 231-234, 236-252, 340, 342-367, 369-376, 381-384, 386, 389-395, 397-399, 401-408, 410-414, 416-419, 421-422 A8P00203, 205, 207-232, 234-243, 245-248, 250-253, 256-259, 261-272, 274, 276-278, 280-281, 284-285, 287-288, 291-294, 296-302, 304, 308-309, 312-317, 319, 321, 323-325, 328, 330, 333-350, 352-354, 356, 358-361, 363-365, 367-378, 381-382, 386, 388-389, 391-396, 398, 400-401, 406, 408-410, 412-413, 415, 418-419, 422-424, 427-434, 436-438, 440-441, 445, 447-453, 455-456, 458, 460-462, 465-470, 476-478, 481-484, 486-488, 490-492, 495-504, 506-514, 516-517, 520, 522-538, 540-543, 546-548, 550-559, 561-580, 584-597, 599-612, 614-624, 626-644, 647-656, 658, 660-662, 664, 666-669, 671-683, 685-688, 901-902, 904-907, 909-918, 920-927, 929-938, 940, 942-963, 965-976, 978-997, 1000-1002, 1005-1006, 1008-1059, 1061-1068, 1070-1094, 1502-1504, 1512-1515, 1518, 1520-1521, 1524-1525, 1528-1530, 1532-1535, 1537, 1539, 1541, 1543-1548, 1551-1556, 1558, 1562-1564, 1566-1567, 1569-1572, 1575-1576, 1581-1591, 1595-1596, 1598-1600, 1602-1609, 1612-1619, 1625, 1628, 1632-1639, 1641-1643, 1646-1653, 1655-1660, 1664-1665, 1667, 1669-1672, 1674-1680, 1682-1686, 1689-1693, 1696-1700, 1702-1713, 1715-1716, 1718-1720, 1722, 1724-1725, 1728-1736, 1738-1741, 1743, 1745-1747, 1749-1750, 1752-1760, 1762-1766, 1769-1774, 1776-1777, 1779-1784, 1786-1795, 1797-1799, 1802-1807 GGN10202-10224, 10226-10281, 20101-20120 JPR00238, 301, 306, 308-309, 311-316, 318, 320-322, 324, 326-327, 332-335, 339-342, 344-345, 347-350, 353, 355-356, 359, 361-364, 375-376, 381, 383, 385, 390-392, 399-403, 406, 411, 418, 422-423, 425-426, 428-431, 436, 438-474, 476-478, 481-483, 485-488, 490-491, 493-494, 496-498, 501, 503, 505-511, 516-521, 523-530, 534, 536, 538-540, 543, 545-547, 549-557, 560-566, 568-570, 572-575, 577, 579-583, 586-598, 601-602, 609-610, 802-807, 809, 811, 816, 818-821, 824-829, 833, 835-842, 845, 847-854, 858, 861-878, 880-893, 895-896, 898-901, 905-909, 911-913, 918-920, 922-926, 928-930, 935-938, 940-943, 947-954, 958 L8E00203-00216 LSJ00152, 1521, 1525-1528, 1530-1544, 1546-1548, 1550-1553, 1555-1566, 1568-1570, 1572-1575, 1577-1580, 1582, 1585-1596, 1598, 1601-1609, 1611, 1614, 1617-1619, 1623, 1625-1632, 1638-1639, 1641-1645, 1651, 1653, 1655-1657, 1665-1668, 1670-1695, 1697-1699, 1702, 1704-1705, 1707-1708, 1713, 1715-1721, 1723-1725, 1728-1730, 1734-1739, 1741-1743, 1745-1752, 1754-1761, 1763, 1765-1768, 1770-1775, 1778-1781, 1783, 1786-1788, 1792, 1796, 1804-1811, 1813, 1815-1817, 1820-1822, 1825-1828, 1834-1839, 1842, 1845-1846, 1848-1853, 1857-1861, 1863-1864, 1869-1876, 1878-1881, 1887-1890, 1895-1896, 1899-1900, 1902-1904, 1906-1913, 1916-1924, 1927-1929, 1931-1935, 1938, 1941-1946, 1952-1960, 1962, 1964, 1966-1971, 1973, 1976, 1978-1983, 1985, 1988-1997, 1999, 2001, 2003-2005, 2008, 2014-2016, 2020-2022, 2024, 2026-2028, 2030-2034, 2037-2038, 2055, 2057-2074, 2076-2086, 2090-2094, 2097, 2501-2524, 2526-2528, 2530-2571, 2574-2583, 2586-2593, 2595, 2598, 2601, 2604, 2607-2611, 2616-2618, 2629, 2631-2639, 2644-2645, 2650-2653, 2657, 2660-2664, 2667-2671, 2673-2674, 2676-2732 M8W10202-10209, 10212-10219, 10221-10267, 20201-20230 WGN00171-00174, 177-179, 181-184, 187-188, 191, 193, 401, 403, 405, 407-409, 412-413, 415, 417-418, 421-422, 424-426, 428-430, 432, 434-444, 446-460, 463-470, 472-500 |
| 972M XE | AN300270-00275, 350-362, 364-374 EDW00103-00104, 203-206, 208, 210-212, 214, 216, 218-227, 229-235, 240-246, 248, 253, 255-259, 261-267, 269-273, 275-276, 278, 280-295, 298-302, 304-307, 309, 312-314, 316, 319-322, 324, 326-331, 333-337, 339-341, 345-347, 349, 352-353, 360-366, 368, 372, 375-378, 380, 384-394, 396, 403-408, 411-414, 704, 706-707, 710-712, 717-721, 723-748, 751, 753-756, 758, 760-763, 770-772, 775, 779, 781-789, 791-794, 796, 800-804, 806-808, 810-819, 821-828, 830, 832-846, 849-855, 857-858, 862-864, 866-869, 872, 874-877, 881, 883-884, 892-895, 898, 900-902 L9S00101-00102, 108-109, 111-119, 121-125, 127, 129, 133-136, 138-145, 147-148, 156, 158, 161-165, 167, 170, 172-173, 176, 178-179, 181-187, 191, 194, 198-199, 202, 204-205, 207-209, 211-212, 216-233, 235, 237-240, 243, 245, 248-251, 253-256, 258-259, 262-263, 266-267, 269-277, 280-282, 285, 287-290, 294-295, 299, 301-311, 313-318, 322-323, 325-326, 328-329, 331-333, 335, 337, 341-345, 347-350, 355-356, 358-363, 367-369, 372-374, 381-391, 394-398, 403-405, 411-422, 425, 427-429, 431-433, 437-447, 701-705, 713, 716-723, 729-732, 735-740, 742-758, 760-783 M5S00102-00113, 201-204, 207, 209, 212, 215-217, 221, 224-228, 230-231, 236-239, 243-259, 261-265, 267, 270-271, 298-299, 303-304, 309, 313, 326-343, 346, 348-362, 364-366 R1Z00271-00276, 280, 282, 285-287, 289-292, 501, 503, 505-511, 514-515, 518, 520-523, 526, 528, 530-532, 536-538, 543-544, 547-549, 552-553, 555-557, 559, 561-562, 564-565, 568-569, 571-624 |
Show/hide table
| *******Group 2******* | |
| 966L | FRS00169, 1901-1912, 1917-1921 FSL10254-10255, 10273, 10290, 10342-10343, 10351, 10356, 10359, 10361, 10526, 20246 |
| 966M | DYC00236-00237, 401-402, 404, 406, 409-410, 412-414, 423, 427-430, 434-439, 443, 445, 448-451, 454-456, 458-460, 462-463, 468-474, 478, 480, 482, 490, 496-497, 502-506, 513, 521, 523, 526, 529-530, 532, 541, 546, 549, 557, 561-564, 573-576, 578-579, 584-589, 591-592, 594-598, 606, 608, 611-612, 615, 648, 658, 667, 669-670, 684, 689, 692, 694, 696-697, 701, 728, 768-771, 780, 783, 787-789, 791, 793-795, 1002-1003, 1005-1006, 1026, 1029, 1037, 1039-1041, 1043, 1046-1051, 1054, 1056, 1058, 1061-1063, 1076-1077, 1080-1081, 1087-1088, 1090-1093, 1097-1100, 1129-1130, 1141, 1145, 1148, 1150-1151, 1153-1156, 1170-1175, 1179-1181, 1188, 1195, 1197, 1202, 1204, 1223, 1228, 1230, 1241, 1243, 1253-1256, 1259-1260, 1262-1264, 1267, 1275, 1286, 1295, 1307-1308, 1322, 1325-1326, 1329, 1346, 1349-1350, 1356, 1372-1374, 1376-1377 EJA00139, 147-154, 1381-1382, 1385-1386, 1389-1390, 1393-1394, 1397-1398, 1403-1405, 1408-1409, 1412, 1414, 1417-1418, 1422, 1426-1428, 1431-1432, 1434, 1438, 1440-1441, 1443, 1447, 1449-1451, 1453-1455, 1460, 1462-1464, 1468-1469, 1472, 1474-1475, 1477, 1479, 1481, 1491, 1496-1498, 1501, 1503, 1513, 1515-1520, 1528-1529, 1541-1542, 1551-1552, 1554, 1556, 1564-1572, 1578, 1590, 1602, 1604-1611, 1623, 1626, 1629, 1631, 1639, 1646-1648, 1650-1651, 1653, 1660-1662, 1666, 1668, 1672, 1676, 1679, 1681, 1685-1686, 1689, 1693, 1698-1699, 1709, 1716-1717, 1731, 1748-1750, 1753, 1770, 1777-1778, 1785-1789, 1795, 1801, 1804, 1810, 1817-1819, 1829, 1832, 1835, 1845, 1847-1848, 1852, 1857-1860, 1870, 1881, 1907, 1921-1922, 1924-1928, 1934-1935, 1939, 1941-1946, 1948, 1955-1956, 1966-1967, 1978-1980, 1997-2000, 2010-2012, 2015-2018, 2021-2023, 2038, 2040-2049, 2055, 2057, 2061-2063, 2072-2074, 2084, 2086, 2097, 2099, 2103-2105, 2114-2116, 2119-2120, 2124-2125, 2130, 2135, 2137, 2141, 2145, 2147-2148, 2151, 2157, 2168, 2171-2175, 2177-2178, 2181-2183, 2210, 2212, 2214, 2216-2218, 2221-2222, 2224, 2226-2230, 2232, 2234, 2237-2239, 2253, 2258-2262, 2264-2265, 2274-2277, 3109, 3111, 3131, 3137, 3139, 3149-3151, 3162, 3170, 3179, 3193, 3196, 3202-3203, 3205, 3208-3210, 3221, 3223, 3226 GMS00161-00162, 165, 167-168, 173, 175-176, 192-195, 197, 202-204, 212, 215, 218, 225, 234-235, 237, 239, 254, 258-259, 265, 270, 274, 289, 291-292, 300-301, 304, 306, 310, 314, 317, 324, 335-336, 564-565, 570, 584-585, 591, 594, 596, 604, 609, 621, 626-627, 632, 644-645, 648-650, 657, 664-665, 667, 671, 676, 681, 687, 689, 702, 705 KJP00402-00406, 408, 411-412, 417, 421-422, 424-425, 428-429, 441, 455, 458, 463, 466, 474-475, 480, 489, 499, 505, 510, 512-513, 518, 525-527, 532, 543-547, 550, 554, 556-557, 561, 563, 565-566, 572-573, 575-578, 580, 582-583, 592-593, 604, 608, 614, 618-627, 630-636, 638, 641-643, 646, 650-651, 654, 656, 661-662, 665-673, 676, 678, 682, 685, 687, 699, 702, 705, 709, 711-713, 717, 722, 724, 726-729, 732-734, 740, 742-745, 749-751, 758, 772, 777, 784, 802, 810, 821-822, 826-827, 830, 847, 849-852, 855-857, 862, 865-866, 868-871, 874, 887, 893, 908, 914, 922, 926, 932, 936, 940, 942, 945, 947, 951, 953, 955-956, 958, 960, 962, 978, 982, 987-988, 996, 999-1000, 1002, 1007, 1011, 1016, 1024-1025, 1033-1034, 1063, 1066-1067, 1073, 1084, 1089, 1097, 1099, 1101, 1110, 1112-1115, 1123-1124, 1128, 1134, 1139, 1141, 1145-1147, 1149, 1152-1154, 1156-1157, 1159, 1163-1164, 1167-1168, 1171, 1174-1175, 1178, 1192, 1195-1199, 1203-1204, 1211, 1217, 1219, 1222, 1225-1226, 1228, 1234, 1245-1249, 1256, 1259-1260, 1265, 1269, 1272, 1286, 1602-1603, 1612, 1615, 1619, 1621, 1626-1627, 1629, 1634-1635, 1653, 1663-1665, 1667, 1670, 1680, 1682, 1691, 1696, 1701, 1706-1707, 1711, 1713, 1718, 1721, 1725, 1729, 1740, 1747, 1750, 1753, 1755, 1771, 1774, 1777-1779, 1800, 1804, 1810, 1832-1833, 1838, 1849, 1854, 1856, 1859, 1865, 1868, 2409, 2411, 2413, 2415, 2417, 2419-2420, 2422, 2428, 2435-2436, 2440-2441, 2447, 2451, 2455-2456, 2458, 2460, 2477-2479, 2481, 2484-2485, 2490, 2492, 2496-2497, 2503-2505, 2518, 2523, 2525, 2528, 2530-2531, 2543, 2548, 2550-2551, 2555, 2558, 2563, 2569, 2573, 2577-2578, 2589, 2593, 2595, 2601, 2603-2604, 2606, 2618, 2621, 2625, 2632-2633, 2645, 2647-2648, 2653, 2656, 2661, 2663, 2667, 2670, 2674-2675, 2677, 2679, 2682-2683, 2685-2688, 2690-2692, 2695, 2700-2703, 2708, 2710-2714, 2716, 2718, 2725, 2729-2730, 2732-2733, 2740, 2745, 2747-2749, 2751-2752, 2756, 2761, 2771, 2773, 2781, 2787, 2790-2791, 2793, 2807, 2811, 2817, 2821, 2823-2824, 2831-2833, 2837, 2839, 2848-2850, 2858-2859, 2861, 2869, 2872, 2878, 2883, 2885, 2890-2891, 2894-2897, 2906, 2910, 2917, 2921-2925, 2931, 2933, 2936-2938, 2940, 2944-2945, 2952, 2962, 2965, 2973 L8R10201, 10204, 10206, 10208-10209, 10211, 10214, 10216, 10229, 10236, 10240, 10259, 10263, 10266, 10268, 10270 LMM00201, 10209, 20156 MD700161, 169-172, 179, 184-186, 192, 195, 402, 405, 409, 412-415, 421, 428, 430, 437, 453, 456, 460, 483, 495, 503, 509, 516 R8D00203-00204, 206, 1213-1215 |
| 966M XE | B8P00203-00207, 322, 334-335, 371, 392-394, 397, 401, 405, 411-412, 416, 438, 442-444, 468, 471, 473, 478-479, 481, 487, 489-492, 494, 496 DZL00277, 289-290, 503, 514, 532, 535, 539, 549-550, 552, 555, 561, 571-573, 578, 589 FL200204-00205, 216, 220-221, 225, 242, 247, 250, 258, 264, 279, 285, 288, 290, 295, 314, 320-321, 327-328, 334-335, 349, 354, 360, 390-391, 400-401, 409, 418, 425, 429, 432, 441, 443, 458, 460-461, 470-472, 475, 480, 498, 507-509, 513-514, 521, 523-524, 532-534, 538, 540, 545-547, 907-910, 917, 920 P6C00301, 306-307, 310, 317-318, 320, 336, 345-346, 348-351, 357, 375, 379-380, 387, 406-407, 410-413, 418-419, 427-428, 430-433, 436, 438-445, 447, 449, 454-455, 458, 461-462, 477, 479-480, 482, 495, 508, 516, 526, 528, 532, 542, 546, 548, 550-551, 554-557, 561, 566, 571-572, 574-575, 581, 583, 587-588, 901, 905, 908-910, 912, 915, 926-930, 936, 938, 942, 951, 964-966, 968, 973-974, 977-979, 992, 994, 997, 1005, 1008-1009, 1019, 1029, 1052, 1054, 1060, 1062-1064, 1067, 1080, 1082-1084, 1103, 1107, 1121, 1131-1137 XCR00331-00332, 334, 338 |
| 972L | RFB00172, 1091, 1098, 1108, 1137-1138 YJW10202, 10204, 10208, 10211-10212, 10214 |
| 972M | A7800170, 174-175, 193, 206, 212-215, 224-225, 229-230, 235, 341, 368, 378-380, 385, 387-388, 396, 400, 409, 415, 420 A8P00201-00202, 204, 206, 233, 244, 249, 254-255, 260, 273, 275, 279, 282-283, 286, 289-290, 295, 303, 305-307, 310-311, 318, 320, 322, 326-327, 329, 331-332, 351, 355, 357, 362, 366, 379-380, 383-385, 387, 390, 397, 399, 402-405, 407, 411, 414, 416-417, 420-421, 425-426, 435, 439, 442-444, 446, 454, 457, 459, 463-464, 471-475, 479-480, 485, 489, 493-494, 505, 515, 518-519, 521, 539, 544-545, 549, 560, 581-583, 598, 613, 625, 645-646, 657, 659, 663, 665, 670, 684, 903, 908, 919, 928, 939, 941, 964, 977, 998-999, 1003-1004, 1007, 1060, 1069, 1501, 1505-1511, 1516-1517, 1519, 1522-1523, 1526-1527, 1531, 1536, 1538, 1540, 1542, 1549-1550, 1557, 1559-1561, 1565, 1568, 1573-1574, 1577-1580, 1592-1594, 1597, 1601, 1610-1611, 1620-1624, 1626-1627, 1629-1631, 1640, 1644-1645, 1654, 1661-1663, 1666, 1668, 1673, 1681, 1687-1688, 1694-1695, 1701, 1714, 1717, 1721, 1723, 1726-1727, 1737, 1742, 1744, 1748, 1751, 1761, 1767-1768, 1775, 1778, 1785, 1796, 1800-1801 GGN00201, 10225 JPR00236-00237, 239-240, 302-305, 307, 310, 317, 319, 323, 325, 328-331, 336-338, 343, 346, 351-352, 354, 357-358, 360, 365-374, 377-380, 382, 384, 386-389, 393-398, 404-405, 407-410, 412-417, 419-421, 424, 427, 432-435, 437, 475, 479-480, 484, 489, 492, 495, 499-500, 502, 504, 512-515, 522, 531-533, 535, 537, 541-542, 544, 548, 558-559, 567, 571, 576, 578, 584-585, 599-600, 603-608, 801, 808, 810, 812-815, 817, 822-823, 830-832, 834, 843-844, 846, 855-857, 859-860, 879, 894, 897, 902-904, 910, 914-917, 921, 927, 931-934, 939, 944-946, 955-957, 959-960 L8E00201-00202 LSJ00153-00162, 1520, 1522-1524, 1529, 1545, 1549, 1554, 1567, 1571, 1576, 1581, 1583-1584, 1597, 1599-1600, 1610, 1612-1613, 1615-1616, 1620-1622, 1624, 1633-1637, 1640, 1646-1650, 1652, 1654, 1658-1664, 1669, 1696, 1700-1701, 1703, 1706, 1709-1712, 1714, 1722, 1726-1727, 1731-1733, 1740, 1744, 1753, 1762, 1764, 1769, 1776-1777, 1782, 1784-1785, 1789-1791, 1793-1795, 1797-1803, 1812, 1814, 1818-1819, 1823-1824, 1829-1833, 1840-1841, 1843-1844, 1847, 1854-1856, 1862, 1865-1868, 1877, 1882-1886, 1891-1894, 1897-1898, 1901, 1905, 1914-1915, 1925-1926, 1930, 1936-1937, 1939-1940, 1947-1951, 1961, 1963, 1965, 1972, 1974-1975, 1977, 1984, 1986-1987, 1998, 2000, 2002, 2006-2007, 2009-2013, 2017-2019, 2023, 2025, 2029, 2035-2036, 2039-2054, 2056, 2075, 2087-2089, 2095-2096, 2098-2100, 2525, 2529, 2572-2573, 2584-2585, 2594, 2596-2597, 2599-2600, 2602-2603, 2605-2606, 2612-2615, 2619-2628, 2630, 2640-2643, 2646-2649, 2654-2656, 2658-2659, 2665-2666, 2672, 2675 M8W00201, 10210-10211, 10220 WGN00170, 175-176, 180, 185-186, 189-190, 192, 402, 404, 406, 410-411, 414, 416, 419-420, 423, 427, 431, 433, 445, 461-462, 471 |
| 972M XE | AN300363, 375 EDW00101-00102, 201-202, 207, 209, 213, 215, 217, 228, 236-239, 247, 249-252, 254, 260, 268, 274, 277, 279, 296-297, 303, 308, 310-311, 315, 317-318, 323, 325, 332, 338, 342-344, 348, 350-351, 354-359, 367, 369-371, 373-374, 379, 381-383, 395, 397-402, 409-410, 415, 701-703, 705, 708-709, 713-716, 722, 749-750, 752, 757, 759, 764-769, 773-774, 776-778, 780, 790, 795, 797-799, 805, 809, 820, 829, 831, 847-848, 856, 859-861, 865, 870-871, 873, 878-880, 882, 885-891, 896-897, 899, 903-904 L9S00103-00107, 110, 120, 126, 128, 130-132, 137, 146, 149-155, 157, 159-160, 166, 168-169, 171, 174-175, 177, 180, 188-190, 192-193, 195-197, 200-201, 203, 206, 210, 213-215, 234, 236, 241-242, 244, 246-247, 252, 257, 260-261, 264-265, 268, 278-279, 283-284, 286, 291-293, 296-298, 300, 312, 319-321, 324, 327, 330, 334, 336, 338-340, 346, 351-354, 357, 364-366, 370-371, 375-380, 392-393, 399-402, 406-410, 423-424, 426, 430, 434-436, 706-712, 714-715, 724-728, 733-734, 741, 759 M5S00205-00206, 208, 210-211, 213-214, 218-220, 222-223, 229, 232-235, 240-242, 260, 266, 268-269, 272-297, 300-302, 305-308, 310-312, 314-325, 344-345, 347, 363 R1Z00270, 277-279, 281, 283-284, 288, 502, 504, 512-513, 516-517, 519, 524-525, 527, 529, 533-535, 539-542, 545-546, 550-551, 554, 558, 560, 563, 566-567, 570 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 1P3934 | BEARING-CUP (If Required) |
| 1 | 1S3184 | CONE-ROLLER BRG (If Required) |
| 1 | 2D9454 | BEARING-CUP (If Required) |
| 1 | 2P1373 | BEARING-CUP (If Required) |
| 1 | 2P1374 | BEARING-CONE (If Required) |
| 1 | 3S9233 | SEAL-O RING |
| 1 | 4H6520 | SEAL-O RING |
| 1 | 4K6804 | SEAL-O RING |
| 1 | 5L4759 | SEAL-O RING |
| 1 | 6W4750 | NUT-STAKE LOCK |
| 1 | 7M8485 | SEAL-O-RING-STOR |
| 1 | 8E7926 | BEARING-CONE (If Required) |
| 1 | 8E7927 | CUP-SPL TAPERED (If Required) |
| 1 | 0951691 | SEAL-O-RING |
| 1 | 1262522 | BEARING-CONE (If Required) |
| 1 | 1308707 | SHIM-PACK |
| 1 | 1334292 | SEAL-LIP TYPE |
| 1 | 2516482 | BEARING-TAPER (If Required) |
| 1 | 2640575 | SEAL-LIP TYPE |
| 1 | 2719096 | BEARING-TAPERED (If Required) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 1P3934 | BEARING-CUP (If Required) |
| 1 | 1S3184 | CONE-ROLLER BRG (If Required) |
| 1 | 2D9454 | BEARING-CUP (If Required) |
| 1 | 3S9233 | SEAL-O RING |
| 1 | 4H6520 | SEAL-O RING |
| 1 | 4K6804 | SEAL-O RING |
| 1 | 5L4759 | SEAL-O RING |
| 1 | 6W4750 | NUT-STAKE LOCK |
| 1 | 7M8485 | SEAL-O-RING-STOR |
| 1 | 8E7926 | BEARING-CONE (If Required) |
| 1 | 8E7927 | CUP-SPL TAPERED (If Required) |
| 1 | 0951691 | SEAL-O-RING |
| 1 | 1262522 | BEARING-CONE (If Required) |
| 1 | 1308707 | SHIM-PACK |
| 1 | 1334292 | SEAL-LIP TYPE |
| 1 | 2516482 | BEARING-TAPER (If Required) |
| 1 | 2640575 | SEAL-LIP TYPE |
| 1 | 2719096 | BEARING-TAPERED (If Required) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
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| Please follow the Disassembly and Assembly manuals to remove existing parts and for installation of new parts. Refer to UENR0378, for 966M Tier 4 and 972M Tier 4, Disassembly and Assembly, Axle/Differential Remove/Install procedures, for additional information. Refer to M0071452, for 966M Tier 3, 972M Tier 3, 966L Tier 3 and 972L Tier 3, Disassembly and Assembly, Axle/Differential Remove/Install procedures, for additional information. Refer to M0082559, for 966M Tier 4 Series XE and 972M Tier 4 Series XE, Disassembly and Assembly, Axle/Differential Remove/Install procedures, for additional information. The 1P-3935 Bearing Cone has been replaced by a 126-2522 Bearing Cone. The 1P-3934 Bearing Cup is still used with the 126-2522 Bearing Cone. Refer to Image1 for the location of the 126-2522 Bearing Cone. |
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 |
| Image1 |
SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-36 mo |
||||||
37-48 mo |
||||||
| NOTE: This is a 40.0-hour job for Group 1 | ||||||
| Note: Up to $250 US Dollars is allowed for TDTO axle oil. |
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| *******Group 2******* | ||||||
0-36 mo |
||||||
37-48 mo |
||||||
| NOTE: This is a 40.0-hour job for Group 2 | ||||||
| Note: Up to $250 US Dollars is allowed for TDTO axle oil. |
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Information System:
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE OIL COOLER MAY FAIL ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPLACING THE 8X-7948 AXLE SHAFT ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR ENABLING THE DESULFATION PROCEDURE ON CERTAIN CP44B AND CS44B VIBRATORY COMPACTORS
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE CAMSHAFT ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTONS ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN POWERTRAIN HOSES ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING STEERING COLUMN SYSTEM RELATED COMPONENTS ON CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/322F WHEELED EXCAVATORS AND MH3022/MH3024/M322F MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE BRAKE OIL FILTER GROUP ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE 379-3544 CAB DOOR GROUP ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE STEERING LINES ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE BAFFLE GROUP ON CERTAIN 140GC MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE CAB RISER CROSSMEMBER ON CERTAIN 548 LL, 558 LL, AND 568 LL FORESTRY EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PROPEL LEVER ON CERTAIN AP1055F, AP1000F, AP655F, AP600F, AP555F, AP500F, AP355F AND AP300F ASPHALT PAVERS
PRODUCT SUPPORT PROGRAM FOR INSTALLING THE FORWARD VIEW CAMERA ON CERTAIN 950M, AND 980M WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK PL641 CELLULAR RADIOSYSTEMS ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK NETWORK MANAGER ECM ON CERTAIN INDUSTRIAL ENGINES
PRODUCT SUPPORT PROGRAM FOR REWORKING THE BOLTED JOINT THAT CONNECTS THE 419-7054 FRAME ASSEMBLY TO THE 419-7143 FRAME ASSEMBLY ON CERTAIN PL87 PIPELAYERS
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE TORQUE CONVERTER YOKE MOUNTING ON CERTAIN 789D, 793D, AND 793F LARGE OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR ULTRASONIC INSPECTION AND REWORK OF THE 451-2853 BOOM AND BEARING ASSEMBLY ON CERTAIN MH3022 AND MH3024 MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE BRAKE FILTER BOLTS ON CERTAIN 793F LARGE OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE GENERATOR ON CERTAIN AP-255E ASPHALT PAVERS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING BOLTS AND REWORKING FRONT FRAME SUPPORT STRUCTURE ON CERTAIN CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, AND CB68B ASPHALT COMPACTORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER FILTER ON CERTAIN CB7, CB8, CB10, CB44B, CB46B, CB54B, AND CW12 COMPACTORS
PRODUCT IMPROVEMENT PROGRAM FOR UPDATING CERTAIN MOTOR GRADERS TO MEET COMPLIANCE IN SELECT REGIONS OF EUROPE