PRODUCT SUPPORT PROGRAM FOR INSTALLING THE FORWARD VIEW CAMERA ON CERTAIN 950M, AND 980M WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING THE FORWARD VIEW CAMERA ON CERTAIN 950M, AND 980M WHEEL LOADERS [UEBE0145]

ELECTRICAL AND STARTING SYSTEM

WIRING GP

PRODUCT SUPPORT PROGRAM FOR INSTALLING THE FORWARD VIEW CAMERA ON CERTAIN 950M, AND 980M WHEEL LOADERS

UEBE0145-00

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18Feb2020

M610

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR INSTALLING THE FORWARD VIEW CAMERA ON CERTAIN 950M, AND 980M WHEEL LOADERS
1408 7347 7348 7960		PS91065

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS91065" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Oct2020

PROBLEM

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Certain 950M, and 980M Wheel Loaders were delivered without the forward view camera installed now as required under the latest legislation. If the camera is not installed then forward visibility may not be as required under current legislation.

AFFECTED PRODUCT

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Model	Identification Number
950M	XCJ10260, 10290-10292, 10302-10305, 10321, 10330, 10344, 10365, 10390
980M	MK220149, 20174 WW300509

PARTS NEEDED

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Qty	Part Number	Description
1	5620144	CAMERA KIT
1	HARNESS	HARNESS (DEALER FABRIAVSED)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to Special Instruction, M0106847, ?Procedure to Install the Forward View Camera System on Certain M-Series Medium Wheel Loaders?, for installation information.

The Control Extension Harness As that is referenced in the Special Instruction is to be made by the dealer. The print to make the Control Extension Harness As has already been provided to the appropriate dealer. If a dealer does not have the print to make the Control Extension Harness As, then consult with your Service Rep for the print.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-2000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%