PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK NETWORK MANAGER ECM ON CERTAIN INDUSTRIAL ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK NETWORK MANAGER ECM ON CERTAIN INDUSTRIAL ENGINES [UEBE0150]

ELECTRICAL AND STARTING SYSTEM

ELECTRONICS GP-MACHINE

PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK NETWORK MANAGER ECM ON CERTAIN INDUSTRIAL ENGINES

UEBE0150-03

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19Dec2019

(Revised 27May2020)

U-778

A-613

D-676

O-674

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Before/After	PRODUCT SUPPORT PROGRAM FOR UPDATING OR INSTALLING PRODUCT LINK NETWORK MANAGER ECM ON CERTAIN INDUSTRIAL ENGINES
7606 7610 7620		PS46535

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46535" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the 19Dec2019 (Revised 10Apr2020) Service Letter. Changes have been made to the Affected Product, Parts Needed, and Service Claim Allowances.

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TERMINATION DATE

31Dec2020

PROBLEM

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Product Support Program to update or install Product Link PLE601 Network Managers on certain Industrial Engines to operate with the Remote Asset Monitoring or Remote Fleet Vision user interfaces.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
3408	9ER00382
3408E	7PR00476
3412E	BDT04357, 4578, 4801
C13	KWJ02026, 4257 LGK05209 N3F01269 RRA05204, 6569, 7851, 11516
C15	BEM04458 JRE04950, 6669 LDN01001 MCW03982, 6466, 6839
C18	BDN01132 EJG00525 WJH00734, 2102, 9544 WRH06275, 7847, 7964, 8471, 8687
C27	TWM00632, 1648, 4032, 4365, 4478
C32	TLD01158, 1179, 1550
C7	JRA00122 JTF15674, 23247
C9	JLW00750 JSC14955, 23127 MBD02526, 7149, 8346, 8773, 9507, 10549 REH00839, 4441, 4508, 7569, 8016, 11079
C9.3	C9N01186

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*****Group 2*****
3116	2WG05229
3126B	BEJ06886-06887, 6889, 13431, 14285, 15053 DCS00454
3306	64Z20332, 24060
3406C	3ER08838, 8859, 10327 90U09456 C2Y02329
3408	67U02783, 8899
3412	38S11327, 17678, 18041, 18875, 19110 8AR00875
3412E	4CR00763 BDT01466, 1698, 3905, 4142, 4148, 5084, 5087 BFT00328
C10	BCX00612
C11	GLS02557
C13	KWJ00204, 1075, 1187, 1612, 1845, 3667 LGK01903, 7621, 8145, 11234, 12793, 14281, 17136, 17657, 19063, 23055 N3F00525, 1448, 1494-1495, 1617, 1666, 1720, 1791, 1874, 2180, 2387 RRA03253, 7821, 10723, 10964, 11445, 12765, 12827, 13216, 13329
C15	BEM01894 JRE01404, 4410, 6854, 14133, 14145, 14602, 14606, 14608 LDN01026, 1036-1037, 1070, 1178, 1262, 1515, 1651 MCW01986, 3619, 5789, 5834, 6945, 8772 N5F00524, 679, 1036, 1045
C16	BFM02551
C18	BDN01530, 1532, 1887, 1993, 2059, 2141-2142, 2166-2167, 2265, 2268 N8F00595 WJH03512, 3562, 3607, 5979-5980, 7345, 7416 WRH00889-00890, 1045, 1261, 1773, 1809, 2419, 2492, 2780, 2816, 3169, 6110, 7284, 7753, 8152, 8719, 9944, 10129
C27	DWB01820, 1962 RAM00215 TWM00401, 419, 1060, 1606-1607, 1618, 1880, 2165, 2305-2306, 2308, 2311, 2488, 2922-2923, 3323, 3338, 3829, 4202, 4243, 4358, 4386, 4584, 4893, 4982, 5106, 5219, 5560, 5795-5796, 5815, 6014, 6028
C32	TLD01219, 1678, 1808, 1832, 1871
C7	JTF08261, 12995, 14751, 15355, 16886, 17031, 18342, 18344-18345, 18642, 19573, 20079, 21186, 22398-22401, 22508, 22717, 22779, 23068
C9	CLJ04607, 10120, 10223 JSC06515, 6916, 8046, 10432, 10786-10788, 12350, 14516, 16262, 18681, 21566, 21896, 22451, 23320, 25315, 25459, 25659, 25698, 25740, 25742, 25832, 25847, 25938 MBD01558, 2233, 2610, 2786, 9388 REH00562, 711, 722, 1541, 1543, 1550-1551, 1559, 1917, 3654, 4175, 4222, 4562, 5163-5165, 6715-6716, 6731, 7456, 7695, 9056, 9157, 9206, 10275, 10635, 11222, 11481, 11678
C9.3	CS900787, 1040

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*****Group 3*****
3056E	35603397
C4.4	44415837, 25639 W2303257
C6.6 TIER 3	66623232, 24954
C7.1	88101303

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*****Group 4*****
3056E	35604608
C2.2	G4300262 GBE01901
C3.4B	CJ301235 CJ400457 CJG01334
C4.4	44411371, 16691, 19148, 26205, 26483, 26514, 26539, 26545 44600332, 3651, 10034, 15685, 16222, 18973, 19549, 21737, 22734, 23146-23150 44800339, 626, 1002, 1092, 1095, 1117, 1125, 1256, 1258, 1587, 1591, 1605, 1620-1621, 1669, 1714, 1717, 1812, 1875, 1908, 1928, 1932, 2162, 2408, 3405, 4353, 5122, 5139, 5144, 5146-5148, 5497, 5500, 5503, 5506, 5509, 5709, 6389, 6399, 6409, 6413-6414, 6421-6422, 6424, 6426, 6480, 6482, 6487, 7027, 8965, 9275, 9766 JKT00172, 1412, 2307, 2498, 3253, 9757 W2300734, 760, 2004, 2268, 2297, 2532, 3207, 4539, 4782-4783, 6622, 6729, 6731, 7095
C6.6	MRW00326-00327
C6.6 TIER 3	66602063, 14938, 16989-16990, 17617, 18075, 18234, 20912, 22296, 22309, 24754-24761, 25833, 27290
C7.1	77000805, 932, 971, 991, 1139, 1400, 1447, 1574-1575, 1631, 2135 88100345, 377-378, 380-381, 566, 616, 713, 753, 877, 1067, 1074, 1096-1097, 1392, 1813, 2259-2260, 2402, 2553, 3287, 3417, 3814, 4880, 4882, 5776, 5782, 5835, 5837-5838, 5875, 5877, 6216 G9R03016, 4401, 6110

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*****Group 5*****
C15	B5R00356-00357, 377, 392, 394, 399-400, 402

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*****Group 6*****
C175-16	KWT00100, 111

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	20R6220	PLE601 Network Manager (Reman)
1	5685140	PL631 Satellite Radio Software
1	5754275	PLE601 Network Manager Software
1	5754305	PL641 Cellular Radio Software (3G)
1	5811997	PL641v2 Cellular Radio Software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	8T8737	PLUG-SEAL
1	1552265	KIT-PLUG CONN
1	4631181	PLE601 Network Manager Field Install Kit
1	5685140	PL631 Satellite Radio Software
1	5754275	PLE601 Network Manager Software
1	5754305	PL641 Cellular Radio Software (3G)
1	5811997	PL641v2 Cellular Radio Software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	20R6220	PLE601 Network Manager (Reman)
1	5685140	PL631 Satellite Radio Software
1	5754275	PLE601 Network Manager Software
1	5754305	PL641 Cellular Radio Software (3G)
1	5811997	PL641v2 Cellular Radio Software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	8T8737	PLUG-SEAL
1	1552265	KIT-PLUG CONN
1	4631181	PLE601 Network Manager Field Install Kit
1	5685140	PL631 Satellite Radio Software
1	5754275	PLE601 Network Manager Software
1	5754305	PL641 Cellular Radio Software (3G)
1	5811997	PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
1	8T8737	PLUG-SEAL
1	1552265	KIT-PLUG CONN
1	4631181	PLE601 Network Manager Field Install Kit
1	5685140	PL631 Satellite Radio Software
1	5754275	PLE601 Network Manager Software
1	5754305	PL641 Cellular Radio Software (3G)
1	5811997	PL641v2 Cellular Radio Software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 6*****
1	20R6220	PLE601 Network Manager (Reman)
1	5685140	PL631 Satellite Radio Software
1	5754275	PLE601 Network Manager Software
1	5754305	PL641 Cellular Radio Software (3G)
1	5811997	PL641v2 Cellular Radio Software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure for the Affected Product shown above.

Refer to Image 1 below for a list of AVSpare Product that have a Product Link PLE641 Cellular radio system or PLE631 Sat system radio system installed. If a product in question is on the list, this program applies. Follow the Parts Needed, Service Claim Allowances, and Rework Procedure associated with Group 1.

Refer to Image 2 below for a list of AVSpare Product that have a Product Link PL641 Cellular radio system or PL631 Sat radio system installed. If a product in question is on the list, this program applies. Follow the Parts Needed, Service Claim Allowances, and Rework Procedure associated with Group 3.

NOTE: For product in in Image 1 and Image 2, file the warranty claim using 99Z00015 as the serial number. Ensure that the Machine Make, Machine Model, and Machine Serial Number are included in the Service Letter claim story. Failure to provide this information in the claim story will result in the claim getting rejected.

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Image1

Image2

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-500000 hrs, 0-750 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.7-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-500000 hrs, 0-750 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.2-hour job for Group 2

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-500000 hrs, 0-750 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.7-hour job for Group 3

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-500000 hrs, 0-750 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.2-hour job for Group 4

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-500000 hrs, 0-750 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.7-hour job for Group 5

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 6*****
0-500000 hrs, 0-750 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.7-hour job for Group 6

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Group Number 1 Group Number 3 Group Number 6

Before going to the Customer Site:

1. Refer to Publication REHS8850 Installation Procedure for the Elite Product Link TM PLE601, PLE641, and PLE631 Systems, section ?Device Swap? for all instructions required to perform the device change, as well as familiarity with the process.

Note: Suggest printing the work instructions before leaving the dealership to use as a reference when performing the upgrade at the engine system.

2. Download required firmware from SIS Web as shown in "Parts Needed" section above or latest available on SIS Web.

3. Identify current configuration files on the Engine System. Then write replacement single config file to meet application requirements for installation on the device after upgrade.

Note: Guides for writing config files are found in publication REHS8850, M0091831, and M0092858.

4. Work with your Product Link Administrator to identify which User Interface and subscription will be selected for the device. (Remote Fleet Vision, Remote Asset Monitoring, VisionLink, or My.Cat.com.)

Note: PL Web will no longer be available as of 31-Dec-2019 and is not an option after the upgrade is performed.

At Engine system:

5. Using a Comm 3 Adapter connect to the Engine?s Service Port and start Cat ET. Cat Electronic Technician (Cat ET) 2019A or later must be used.

6. Download a Product Status Report and store on your computer.
a) Make note of the Service Meter Hours.

7. Open Service Dashboard and record Network Manager Port settings.

8. Set the Serial Number to AVS00000 prior to removing the CR box.

9. Ensure the Engine power is off, and the battery disconnect is open or Battery post removed.

10. Replace the PLE601 Network Manager as outlined in Publication REHS8850, section ?Device Swap?

11. Turn the asset?s Key Switch on and reconnect Cat ET.

12. Flash firmware as shown in "Parts Needed" to Network Manager and Radio. Refer to Publication REHS8850 for flash instructions.

13. Reset the engine system to previous status
a) Set Prime product ID
b) Reset any digital switches if necessary (Refer to PSR for switch status)
c) Configure network manager port settings.
d) Upload previously created single config file.

14. Please complete a successful communication check before releasing the engine system to the customer.

15. Connect to the engine system using Cat ET and take a Product Status Report (PSR).

16. Contact your Product Link Administrator to subscribe the device to one of the following available options: Remote Fleet Vision, Remote Asset Monitoring, VisionLink, or My.Cat.com.

Note: If issues occur and devices does not communicate refer to UENR5823 Troubleshooting section or contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

Group Number 2 Group Number 4 Group Number 5

Before going to the Customer Site:

1. Refer to Publication REHS8850 Installation Procedure for the Elite Product Link PLE601, PLE641 and PLE631 Systems, section ?Device Upgrade? for all instructions required to perform the device change, as well as familiarity with the process.

Note: Suggest printing the work instructions before leaving the dealership to use as a reference when performing the upgrade at the engine system.

2. Download required firmware from SIS Web as shown in "Parts Needed" section above or latest available on SIS Web.

Note: Guides for writing config files are found in publications REHS8850, M0091831, and M0092858.

3. Work with your Product Link Administrator to identify which User Interface and subscription will be selected for the device. (Remote Fleet Vision, Remote Asset Monitoring, VisionLink, or My.Cat.com.)

Note: PL Web will no longer be available as of 31-Dec-2019 and is not an option after the upgrade is performed.

At the Engine system:

4. Using a Comm 3 Adapter connect to the Engine?s Service Port and start Cat ET. Cat Electronic Technician (Cat ET) 2019A or later must be used.

5. Download a Product Status Report and store on your computer.
a) Make note of the Service Meter Hours.

6. Ensure the Engine power is off, and the battery disconnect is open or Battery post removed.

7. Install the PLE601 Network Manager Field Install Kit (463-1181) as outlined in Publication REHS8850, section ?Device Upgrade.?

NOTE: Find space to mount PLE601 Network Manager on the Engine System. Refer to prime product engine schematic for mounting location (if available). If space is not identified mount PLE601 Network Manager near the Radio so that the radio harness can connect to the new Network Manager harness.

NOTE: If digital switches are employed, digital switches wires will need to be removed from the 8-pin plug at the radio and transferred pin for pin to the 8-pin plug supplied in the parts list. Fill the remaining unused pins with the supplied seal plugs. Then plug the 8-pin plug into the radio 8-pin receptacle.

8. Turn the asset?s Key Switch on and reconnect Cat ET.

9. Flash firmware as shown in "Parts Needed" to Network Manager and Radio. Refer to REHS8850 for flash instructions.

10. Reset the engine system to previous status:
a) Set Prime product ID
b) Reset any digital switches if necessary (Refer to PSR for switch status)

NOTE: The switches previously 1-4 will now be 5-8 for Cellular devices or 9-12 for Satellite devices.

11. Please complete a successful communication check before releasing the engine system to the customer.

12. Connect to the engine system using Cat ET and take a Product Status Report (PSR).

13. Per instructions in Publication REHS8850 section ?Configure Network Manager Port settings,? and using offline config tool, create/upload single config file to fit the application if necessary.

14. Contact your Product Link Administrator to subscribe the device to one of the following available options: Remote Fleet Vision, Remote Asset Monitoring, VisionLink, or My.Cat.com.

Note: If issues occur and devices does not communicate refer to Publication UENR5823 Troubleshooting section or contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.