PRODUCT IMPROVEMENT PROGRAM FOR REPLACING BOLTS AND REWORKING FRONT FRAME SUPPORT STRUCTURE ON CERTAIN CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, AND CB68B ASPHALT COMPACTORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING BOLTS AND REWORKING FRONT FRAME SUPPORT STRUCTURE ON CERTAIN CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, AND CB68B ASPHALT COMPACTORS [UEBE0167]

FRAME AND BODY

HITCH GP

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING BOLTS AND REWORKING FRONT FRAME SUPPORT STRUCTURE ON CERTAIN CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, AND CB68B ASPHALT COMPACTORS

UEBE0167-01

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14Jan2020

(Revised 10Feb2020)

U-17

A-13

D-15

O-14

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Safety	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING BOLTS AND REWORKING FRONT FRAME SUPPORT STRUCTURE ON CERTAIN CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, AND CB68B ASPHALT COMPACTORS
7050 7051		PI11238

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI11238" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI11238" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:	This Revised Service Letter replaces the 14Jan2020 Service Letter. Changes have been made to the Affected Product and Service Claim Allowances.

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PROBLEM

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The existing bolts can fail on certain CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, and CB68B Asphalt Compactors.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
CB13	LP900100-00111 PWP00100-00410
CB15	M9400100-00235 NPB00100-00103
CB16	HP500100-00121
CB64B	47700101-00225 C5600100-00439
CB66B	47500102-00137 47800100 B6600100-00317
CB68B	49600100-00101 C6800100-00151

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*****Group 2*****
CB10	5B400100-00117 MS200101-00186 NJ500100-00136 NPP00100-00199 P8P00100-00415, 417-435, 437-439
CB54B	46300100-00139 LXD00100-00308 RJN00100-00101, 104-108, 110-369 S4P00100-00327

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
8	8T4131	NUT-HEX
8	1123927	BOLT
16	1984781	WASHER-HARD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
7	8T4131	NUT-HEX
7	1123927	BOLT
14	1984781	WASHER-HARD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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To complete this rework it is not necessary to remove the front frame cross support structure. Remove one bolt and drill to M20 clearance through hole at a time and replace with new hardware. The front bolt is not required to be rework unless it has failed. If a front bolt has failed, rework to the new M20 hardware on both front bolts.

Refer to the attached Rework Procedure.

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OWNER NOTIFIAVSION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada
Australia
New Zealand

SERVICE CLAIM ALLOWANCES

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 4.0-hour job for Group 1
Note: This is a 4.0 hour job. An additional 0.5 hours is allowed for each broken bolt. Document the number of broken bolts in the claim story. An additional 2 hours is allowed if machine is equipped with a cab.

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 4.0-hour job for Group 2
Note: This is a 4.0 hour job. An additional 0.5 hours is allowed for each broken bolt. Document the number of broken bolts in the claim story. An additional 2 hours is allowed if machine is equipped with a cab.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFIAVSION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE FRONT FRAME SUPPORT MOUNTING BOLTS

MODELS INVOLVED - CERTAIN CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, AND CB68B ASPHALT COMPACTORS

Dear Cat Product Owner:

The front frame support mounting bolts needs to be reworked on the products listed below. The existing mounting bolts can fail, and in conjunction with other factors or circumstances, could result in risk of personal injury or death. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

You may now search for open Safety Service Letters by entering your product serial number(s). Visit the AVS.COM/SAFETY website and click on SUPPORT, then SAFETY SERVICES for more information. Please refer the dealer to their Service Letter dated 14Jan2020 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed for your safety and satisfaction.

AVSpare Inc.

Identification #(s)

Attached to 14Jan2020 Service Letter

Rework Procedure

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1. Disconnect machine power supply.

2. Disconnect electrical, cooling, and wiper/washer system as needed.

3. Remove the cab/rops assembly. Refer to Refer to UENR6756, Disassembly and Assembly, "Support (Cab) - Remove and Install", to complete this Rework Procedure.

4. Enlarge the bolt holes on each side of the bat wing. Leave both front bolts as they are, unless they have failed. Enlarge the 16mm holes to accommodate a 20mm thru bolt, using either a 20mm drill or a 51/64 inch drill. Complete one bolt hole at a time. Refer to Image1.1.1 and 1.1.2

5. Install new bolt, structural washers, and nut.

6. Tighten all reworked bolts to a specified torque of 460 N.m.

Refer to M0087171, Service Magazine, "New Tightening Procedure Is Now Available for the Frame Plate Bolts on Certain Asphalt Compactors, Paving Compactors, and Vibratory Asphalt Compactors", for the proper tightening procedure.