PRODUCT IMPROVEMENT PROGRAM FOR REPLACING BOLTS AND REWORKING FRONT FRAME SUPPORT STRUCTURE ON CERTAIN CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, AND CB68B ASPHALT COMPACTORS Caterpillar


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PRODUCT IMPROVEMENT PROGRAM FOR REPLACING BOLTS AND REWORKING FRONT FRAME SUPPORT STRUCTURE ON CERTAIN CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, AND CB68B ASPHALT COMPACTORS [UEBE0167]
FRAME AND BODY
HITCH GP
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING BOLTS AND REWORKING FRONT FRAME SUPPORT STRUCTURE ON CERTAIN CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, AND CB68B ASPHALT COMPACTORS
UEBE0167-01

14Jan2020
(Revised 10Feb2020)


U-17
A-13
D-15
O-14

 

Safety

  
  

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING BOLTS AND REWORKING FRONT FRAME SUPPORT STRUCTURE ON CERTAIN CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, AND CB68B ASPHALT COMPACTORS

7050 7051
PI11238
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI11238" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI11238" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

 
NOTE:

This Revised Service Letter replaces the 14Jan2020 Service Letter. Changes have been made to the Affected Product and Service Claim Allowances.



PROBLEM

The existing bolts can fail on certain CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, and CB68B Asphalt Compactors.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
CB13 LP900100-00111

PWP00100-00410
CB15 M9400100-00235

NPB00100-00103
CB16  HP500100-00121
CB64B 47700101-00225

C5600100-00439
CB66B 47500102-00137

47800100

B6600100-00317
CB68B 49600100-00101

C6800100-00151
*******Group  2*******
CB10 5B400100-00117

MS200101-00186

NJ500100-00136

NPP00100-00199

P8P00100-00415, 417-435, 437-439
CB54B 46300100-00139

LXD00100-00308

RJN00100-00101, 104-108, 110-369

S4P00100-00327

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
8 8T4131 NUT-HEX
8 1123927 BOLT
16 1984781 WASHER-HARD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
7 8T4131 NUT-HEX
7 1123927 BOLT
14 1984781 WASHER-HARD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

To complete this rework it is not necessary to remove the front frame cross support structure. Remove one bolt and drill to M20 clearance through hole at a time and replace with new hardware. The front bolt is not required to be rework unless it has failed. If a front bolt has failed, rework to the new M20 hardware on both front bolts.

Refer to the attached Rework Procedure.

OWNER NOTIFIAVSION

Owners in the following countries will receive the attached Owner Notification:
US
Canada
Australia
New Zealand

SERVICE CLAIM ALLOWANCES

AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
100%
100%
0%
0%
0%
0%
 NOTE: This is a 4.0-hour job for Group 1
Note: This is a 4.0 hour job. An additional 0.5 hours is allowed for each broken bolt. Document the number of broken bolts in the claim story. An additional 2 hours is allowed if machine is equipped with a cab.

AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
100%
100%
0%
0%
0%
0%
 NOTE: This is a 4.0-hour job for Group 2
Note: This is a 4.0 hour job. An additional 0.5 hours is allowed for each broken bolt. Document the number of broken bolts in the claim story. An additional 2 hours is allowed if machine is equipped with a cab.


PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
 
 
 
EXAMPLE COPY OF OWNER NOTIFIAVSION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE FRONT FRAME SUPPORT MOUNTING BOLTS

MODELS INVOLVED - CERTAIN CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, AND CB68B ASPHALT COMPACTORS

Dear Cat Product Owner:

The front frame support mounting bolts needs to be reworked on the products listed below. The existing mounting bolts can fail, and in conjunction with other factors or circumstances, could result in risk of personal injury or death. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

You may now search for open Safety Service Letters by entering your product serial number(s). Visit the AVS.COM/SAFETY website and click on SUPPORT, then SAFETY SERVICES for more information. Please refer the dealer to their Service Letter dated 14Jan2020 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed for your safety and satisfaction.



AVSpare Inc.

Identification #(s)



Attached to 14Jan2020 Service Letter


Rework Procedure


 
1. Disconnect machine power supply.

2. Disconnect electrical, cooling, and wiper/washer system as needed.

3. Remove the cab/rops assembly. Refer to Refer to UENR6756, Disassembly and Assembly, "Support (Cab) - Remove and Install", to complete this Rework Procedure.

4. Enlarge the bolt holes on each side of the bat wing. Leave both front bolts as they are, unless they have failed. Enlarge the 16mm holes to accommodate a 20mm thru bolt, using either a 20mm drill or a 51/64 inch drill. Complete one bolt hole at a time. Refer to Image1.1.1 and 1.1.2

5. Install new bolt, structural washers, and nut.

6. Tighten all reworked bolts to a specified torque of 460 N.m.

Refer to M0087171, Service Magazine, "New Tightening Procedure Is Now Available for the Frame Plate Bolts on Certain Asphalt Compactors, Paving Compactors, and Vibratory Asphalt Compactors", for the proper tightening procedure.
Image1.1.1
Image1.1.2
 
 

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