PRODUCT SUPPORT PROGRAM FOR REPLACING A CRACKED STEERING WHEEL ON CERTAIN MOTOR GRADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING A CRACKED STEERING WHEEL ON CERTAIN MOTOR GRADERS [UEBE0220]

OPERATOR STATION

CONSOLE GP

PRODUCT SUPPORT PROGRAM FOR REPLACING A CRACKED STEERING WHEEL ON CERTAIN MOTOR GRADERS

UEBE0220-00

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23Jan2020

U-29

A-25

D-27

O-28

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING A CRACKED STEERING WHEEL ON CERTAIN MOTOR GRADERS
4309 5258		PS54250

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NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54250" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Jul2021

PROBLEM

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The existing steering wheel cover may crack on certain Motor Graders due to a manufacturing error. See Image #1. The polymer material that covers the wheel has a low level of crystallinity, which makes it more rigid and fragile.
The cracking of the cover does not effect the steering wheel's ability to guide the machine properly.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
120	E9600100-00101, 103-136
120K	SZN02382, 2519-2538, 10100-10350, 20100-20335
120K 2	SZS01066-01077, 1079, 1081, 1083, 1085-1219, 10100-10446, 20100-20467
120K 2 OEM	SZZ00205-00213, 10100-10106, 20100-20117
12K	SZP00764-00773, 1000-1034, 10100-10199, 20100-20112
140 GC	W9200108-00113, 200-206, 300-384 W9400200
140 GC AWD	W9500200, 202
140K	SZL03951-04067, 10100-10656, 20100-20316
140K 2	SZW00194-00199, 10100-10113, 20100-20106
160K	SZM00739-00747, 10100-10167, 20100-20158

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*****Group 2*****
120	E9200100-00135 Y9A00100-00122
120 AWD	E9300208-00210 Y9B00206-00219
120K	JAP06905-07280
12K	JJA03242-03247, 3500-3622
140	N9400101-00206
140 AWD	N9500151-00267
140K	JPA04212-05205
160K	JBP03160-03178

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3845820	WHEEL AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3845820	WHEEL AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If the steering wheel cover is cracked, then the 384-5820 Steering Wheel should be replaced with one that has a date code of 7/2019 or later. {See Image #2 & #3}

Before starting any work, refer to the Service Manual if/as necessary.

Ensure that the machine is put in a safe state ahead of rework beginning and make sure that you have read and understand the Operation and Maintenance Manual for safety information and safe working practices.

Park machine on a level surface. Chock the machine.

Apply the service brake to stop the machine. Move the transmission control to the NEUTRAL position.

Move the speed control lever to the LOW IDLE position.

Engage the parking brake.

Lower all attachments to the ground.

Stop the engine.

Turn the engine start switch to OFF position.

Remove the horn cover then remove the 144-6695 Nut holding the steering wheel in place.

Remove the cracked steering wheel and prepare to install the new 384-5820 Steering Wheel.

Prior to installation check the new steering wheel to verify the date code is 7/2019 or later. {See Image #3}

Install new steering wheel and secure it using the 144-6695 Nut.

Reinstall horn cover.

Key on machine and verify that horn is fully operational.

Return machine to service.

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Image1

Image2

Image3

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-3500 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-3500 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%