PRODUCT SUPPORT PROGRAM FOR REPLACING TANDEM CHAINS ON CERTAIN 14 AND 14M 3 MOTOR GRADERS Caterpillar


`
PRODUCT SUPPORT PROGRAM FOR REPLACING TANDEM CHAINS ON CERTAIN 14 AND 14M 3 MOTOR GRADERS [UEBE0225]
POWER TRAIN
CHAIN GP
UEBE0225-00

19May2020


U-321
A-267
D-303
O-297

 

After Failure Only

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING TANDEM CHAINS ON CERTAIN 14 AND 14M 3 MOTOR GRADERS

3261 4063
PS54341
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54341" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31May2022

PROBLEM

The existing chain group can fail at low hours on certain 14 and 14M 3 Motor Graders. If the existing chain group fails, it can lead to damage of other components including the sprockets.

AFFECTED PRODUCT

Model Identification Number
14-15 EN400100-00112

NN400100-00109
14M 3 E9S00205-00206, 250-298, 301-310, 312-324, 327-328, 330-335, 339-341, 343-344, 346-355, 357, 359-397, 399-401, 403-408, 412-466, 470, 473, 478, 481, 483-490

N9S00102-00103, 105-108, 202-203, 207-210, 225-226, 237-462

PARTS NEEDED

Qty

Part Number Description
2 2G9793 GASKET
2 6G1670 CHAIN GP
4 2669727 GASKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

The improved tandem chain with consistent hardness results in more fatigue resistance and increases the service life of assembled chain. The updated tandem chains are marked with ?XDO? OR ?AAK? OR have the Cat trademark. These updated chains were introduced in some of the machines listed above, and fully used in production machines built after the machines listed above.

In case of chain failure:
1. Always replace both chains in a tandem housing at the same time since chains will stretch over time and replacing both will avoid premature overload on a single chain.
2. Make sure updated chains are installed after failure. If any updated chains are found to have failed, work with your contact Dealer Technical Communicator to submit CPI feedback in SIMSi. Use CPI446618 when submitting the feedback.
3. Take a picture of chain date code to attach to the service claim. An example of the date code is shown below in Image1. This date code can be found on the link next to the master link.

Note: When re-installing the tandem cover plates, apply Loctite 271 Red or equivalent to bolt threads in order to prevent oil seepage through the threads.
Image1

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-3000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
3001-6000 hrs,
13-24 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 5.0-hour job
In case of a chain failure, the 5.0 hour job includes replacing both chains from the same tandem that had chain failure. Parts list includes parts needed for one tandem only.

Attach a picture of chain date code to the service claim.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR REPLACING A CRACKED STEERING WHEEL ON CERTAIN MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR RELOCATING THE ENGINE MOUNTED ECM TO THE FRAME PEDESTAL ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 463-5286 OR 541-7771 ENGINE HARNESS ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE 4E6979 PILOT MANIFOLD ON CERTIAN R2900, R2900G, AND R3000H LOAD HAUL DUMP MACHINES
PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE PROPEL SYSTEM ON CERTAIN PM620, PM622, PM820, PM822, AND PM825 COLD PLANERS
PRODUCT SUPPORT PROGRAM FOR INSTALLING THE NEW BRAKE PUMP DISCHARGE TUBES AND SETTING THE TIMING ON THE BRAKE COOLING PUMP ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM TO CONFIGURE THE MACHINE SPEED LIMIT SETTING PER ITALIAN MINISTRY OF TRANSPORT REQUIREMENTS ON CERTAIN 226D3, 232D3, 236D3, 242D3, 246D3, 262D3, AND 272D3 SKID STEER LOADERS EQUIPPED WITH ITALIAN ROADING ARRANGEMENT
PRODUCT IMPROVEMENT PROGRAM FOR UPDATING CERTAIN MOTOR GRADERS TO MEET COMPLIANCE IN SELECT REGIONS OF EUROPE
PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER FILTER ON CERTAIN CB7, CB8, CB10, CB44B, CB46B, CB54B, AND CW12 COMPACTORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING BOLTS AND REWORKING FRONT FRAME SUPPORT STRUCTURE ON CERTAIN CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, AND CB68B ASPHALT COMPACTORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE GENERATOR ON CERTAIN AP-255E ASPHALT PAVERS
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE BRAKE FILTER BOLTS ON CERTAIN 793F LARGE OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE 451-2853 BOOM AND BEARING ASSEMBLY ON CERTAIN MH3022 AND MH3024 MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REWORKING RIGHT SIDE REAR AXLE HOUSING HARNESS ASSEMBLY CONNECTIONS AND REAR WHEEL TRACTION MOTOR AIR COOLING FLEX HOSE ON CERTAIN 794 AC OFF-HIGHWAY HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMPRESSOR INTER-STAGE AIR ELBOWS ON CERTAIN 797F OFF-HIGHWAY TRUCKS EQUIPPED WITH HIGH ALTITUDE ENGINE ARRANGEMENT
PRODUCT SUPPORT PROGRAM FOR CHANGING THE AFTERTREATMENT INDUCMENT CONFIGURATION SETTING ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR UPDATING ENGINE SOFTWARE ON CERTAIN AP655F ASPHALT PAVERS; AND ON CERTAIN CB13 AND CB15 ASPHALT COMPACTORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BACKUP ALARM ON CERTAIN RM-300 RECLAIMER-MIXERS
PRODUCT SUPPORT PROGRAM FOR RE-SEALING THE REAR SUSPENSION CYLINDERS ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING WORN CLUTCHES ON CERTAIN 12K, 120K, 120K 2, 120K 2 OEM, 140K, 140K 2, AND 160K MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE TRANSMISSION OUTPUT TRANSFER GEAR GROUP ON CERTAIN 982M WHEEL LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN TUBES AND LINES FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 471-6029 DEF INJECTOR AND MOUNTING GROUPS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE ECM ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ENGINE ARRANGEMENT