PRODUCT SUPPORT PROGRAM FOR REPLACING TANDEM CHAINS ON CERTAIN 14 AND 14M 3 MOTOR GRADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING TANDEM CHAINS ON CERTAIN 14 AND 14M 3 MOTOR GRADERS [UEBE0225]

POWER TRAIN

CHAIN GP

PRODUCT SUPPORT PROGRAM FOR REPLACING TANDEM CHAINS ON CERTAIN 14 AND 14M 3 MOTOR GRADERS

UEBE0225-00

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19May2020

U-321

A-267

D-303

O-297

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING TANDEM CHAINS ON CERTAIN 14 AND 14M 3 MOTOR GRADERS
3261 4063		PS54341

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NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54341" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31May2022

PROBLEM

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The existing chain group can fail at low hours on certain 14 and 14M 3 Motor Graders. If the existing chain group fails, it can lead to damage of other components including the sprockets.

AFFECTED PRODUCT

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Model	Identification Number
14-15	EN400100-00112 NN400100-00109
14M 3	E9S00205-00206, 250-298, 301-310, 312-324, 327-328, 330-335, 339-341, 343-344, 346-355, 357, 359-397, 399-401, 403-408, 412-466, 470, 473, 478, 481, 483-490 N9S00102-00103, 105-108, 202-203, 207-210, 225-226, 237-462

PARTS NEEDED

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Qty	Part Number	Description
2	2G9793	GASKET
2	6G1670	CHAIN GP
4	2669727	GASKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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The improved tandem chain with consistent hardness results in more fatigue resistance and increases the service life of assembled chain. The updated tandem chains are marked with ?XDO? OR ?AAK? OR have the Cat trademark. These updated chains were introduced in some of the machines listed above, and fully used in production machines built after the machines listed above.

In case of chain failure:
1. Always replace both chains in a tandem housing at the same time since chains will stretch over time and replacing both will avoid premature overload on a single chain.
2. Make sure updated chains are installed after failure. If any updated chains are found to have failed, work with your contact Dealer Technical Communicator to submit CPI feedback in SIMSi. Use CPI446618 when submitting the feedback.
3. Take a picture of chain date code to attach to the service claim. An example of the date code is shown below in Image1. This date code can be found on the link next to the master link.

Note: When re-installing the tandem cover plates, apply Loctite 271 Red or equivalent to bolt threads in order to prevent oil seepage through the threads.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-3000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
3001-6000 hrs, 13-24 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 5.0-hour job
In case of a chain failure, the 5.0 hour job includes replacing both chains from the same tandem that had chain failure. Parts list includes parts needed for one tandem only. Attach a picture of chain date code to the service claim.

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