PRODUCT SUPPORT PROGRAM FOR RE-SEALING THE REAR SUSPENSION CYLINDERS ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR RE-SEALING THE REAR SUSPENSION CYLINDERS ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF HIGHWAY TRUCKS [UEBE0262]

FRAME AND BODY

PRODUCT SUPPORT PROGRAM FOR RE-SEALING THE REAR SUSPENSION CYLINDERS ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF HIGHWAY TRUCKS

UEBE0262-00

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11Aug2020

U-488

A-406

D-468

O-457

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR RE-SEALING THE REAR SUSPENSION CYLINDERS ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF HIGHWAY TRUCKS
7201		PS54415

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NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54415" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Aug2022

PROBLEM

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An existing rear suspension cylinder may fail on certain 794 AC, 796 AC, and 798 AC Off-Highway Trucks. Continued operation with a leaking/failed cylinder will cause additional damage within the suspension.

AFFECTED PRODUCT

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Model	Identification Number
794 AC	HRT00100-00106 MN500052-00056 MT500100-00183
796 AC	HRZ00500-00523
798 AC	ST300198-00199 ST700400-00401

PARTS NEEDED

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Qty	Part Number	Description
2	1605260	SEAL-O-RING
1	4683546	SEAL-WIPER 375
2	4683548	RING-BKUP-OD 419
1	5845161	SEAL-ROD SPG 375
1	5845162	SEAL-BUFFER 375
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Service Manual if/as required.

Reseal the suspension cylinder using the procedures in the Disassembly and Assembly Manual.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-7000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
7001-10000 hrs, 13-18 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%
10001-14000 hrs, 19-24 mo	0.0%	25.0%	0.0%	0.0%	75.0%	75.0%