
11Aug2020 |
After Failure Only | PRODUCT SUPPORT PROGRAM FOR RE-SEALING THE REAR SUSPENSION CYLINDERS ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF HIGHWAY TRUCKS |
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7201 | PS54415 |
NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54415" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
TERMINATION DATE |
31Aug2022 |
PROBLEM
An existing rear suspension cylinder may fail on certain 794 AC, 796 AC, and 798 AC Off-Highway Trucks. Continued operation with a leaking/failed cylinder will cause additional damage within the suspension. |
AFFECTED PRODUCT
Model | Identification Number |
794 AC | HRT00100-00106 MN500052-00056 MT500100-00183 |
796 AC | HRZ00500-00523 |
798 AC | ST300198-00199 ST700400-00401 |
PARTS NEEDED
Qty |
Part Number | Description |
2 | 1605260 | SEAL-O-RING |
1 | 4683546 | SEAL-WIPER 375 |
2 | 4683548 | RING-BKUP-OD 419 |
1 | 5845161 | SEAL-ROD SPG 375 |
1 | 5845162 | SEAL-BUFFER 375 |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Refer to the Service Manual if/as required. Reseal the suspension cylinder using the procedures in the Disassembly and Assembly Manual. |
SERVICE CLAIM ALLOWANCES
0-12 mo |
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13-18 mo |
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19-24 mo |
NOTE: This is a 31.0-hour job | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |