PRODUCT SUPPORT PROGRAM FOR REPAIRING THE TRANSMISSION OUTPUT TRANSFER GEAR GROUP ON CERTAIN 982M WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPAIRING THE TRANSMISSION OUTPUT TRANSFER GEAR GROUP ON CERTAIN 982M WHEEL LOADERS [UEBE0269]

POWER TRAIN

GEAR GP

PRODUCT SUPPORT PROGRAM FOR REPAIRING THE TRANSMISSION OUTPUT TRANSFER GEAR GROUP ON CERTAIN 982M WHEEL LOADERS

UEBE0269-01

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12Feb2020

(Revised 08Apr2020)

U-65

A-50

D-61

O-60

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPAIRING THE TRANSMISSION OUTPUT TRANSFER GEAR GROUP ON CERTAIN 982M WHEEL LOADERS
3159 3075 3139		PS54265

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NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54265" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the 12Feb2020 Service Letter. Changes have been made to the Affected Product and Parts Needed.

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TERMINATION DATE

29Feb2024

PROBLEM

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The existing idler gear bearing in the output transfer gear group may fail on certain 982M Wheel Loaders. If the idler gear bearing fails, it may result in oil system contamination and loss of drive. The 419-8131 Output Transfer Case has been redesigned to accommodate a new bearing design. The tapered roller bearings on the idler gear have been replaced with a new taper roller bearing. The new design will provide longer service life for the parts.

AFFECTED PRODUCT

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Model	Identification Number
982M	F9A00150-00152, 201-226, 228-283, 401-418 K1Y00220-00660, 1001-1071, 1501-1815 LRS00201, 10111-10183, 20201-20240 MK610111-10388, 20101-20151 WMD00280-00309, 501-505, 507, 509-544 XDL00280-00360, 510-673

PARTS NEEDED

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Qty	Part Number	Description
1	1B3867	BEARING-BALL
3	1P3958	BEARING-NEEDLE
2	1P7834	BEARING-CUP
2	1P7835	BEARING-CONE
1	1P9261	RING-SEAL
1	1S6515	RING-SEAL
1	1T0577	BEARING-SLEEVE
2	1T0655	BEARING-THRUST
2	1T0686	RACE-BRG THRUST
1	1T0762	RACE-THRUST
2	1T1078	BEARING-THRUST
1	2D5658	BEARING-BALL
1	2D8363	SEAL-O-RING
2	2D9457	BEARING-CONE
1	2H2665	SEAL-O-RING
1	2H6489	RACE-BRG OUTER
1	2H6490	BEARING-ROLLER
2	2K4472	SEAL-O-RING
1	2S1362	RING-SEAL
1	3F5792	SEAL-O RING
1	3P0655	SEAL-O-RING
1	3P2792	SEAL-RING
5	3P2793	SEAL-RING
5	3P2794	SEAL-RING
2	3P3321	SEAL-RING METAL
2	4F2041	BEARING-CUP
1	4F4097	SEAL-O RING
1	5F0149	SEAL-O-RING
1	5F3092	SEAL-O-RING
1	5J1086	SEAL-O RING
8	5M2054	BEARING-NEEDLE
1	5M2057	SEAL-O-RING
3	5M6126	BEARING-NEEDLE
1	5M6187	RING-METAL SEAL
6	5M7925	BEARING-NEEDLE
1	5P2587	SEAL-O-RING
1	5P7818	SEAL-O-RING
7	6D7889	SEAL-O-RING
1	6F0156	RING-METAL SEAL
2	6V0405	SEAL-BONDED
3	6Y3484	BEARING-SPL BALL
2	6Y5793	RING-SEAL
1	6Y6329	SHIM PACK
1	6Y8864	GASKET-SLINGER
12	7G0897	DISC-THRUST
2	7G8427	RING-SEAL
1	7L2181	SEAL-O RING
1	7S7018	RING-SEAL METAL
2	8E7366	GASKET
14	8E8304	DISC-THRUST
6	8E8316	DISC-THRUST
6	8L2777	SEAL-O-RING
2	8M4390	SEAL-O-RING
1	8M5661	SEAL-O-RING
1	8P4617	SEAL-RING METAL
1	8T3298	SEAL-RECTANGULAR
1	9F3788	RING-SEAL
1	9M1503	RING-SEAL
1	9S5279	BEARING-INNER
1	9X4609	SEAL- O RING
2	0336028	SEAL-O-RING
2	1067798	BEARING-BALL
2	1240503	BEARING-CONE
2	1240504	BEARING-CUP
2	1334292	SEAL-LIP TYPE
1	1334767	SEAL-O-RING
1	1666323	RACE-THRUST SPL
1	2343544	SEAL-O-RING
6	2443114	VALVE GP-MDL -C
6	2697852	SEAL-O-RING
1	2744254	RING-SEAL
1	3743508	GASKET
1	3908323	VALVE GP-MDL -C
7	3930721	GASKET
1	4218199	VALVE GP-SOL
2	4258742	GASKET
1	5501033	CAGE-BEARING
1	5713971	GEAR-TRANSFER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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To prevent future issues due to contamination, AVSpare recommends a thorough clean out of the powertrain system and installation of new bearings and seals in the transmission and torque converter.

Refer to UENR3097 and UENR3094, Disassembly and Assembly, 982M Wheel Loader Power Train, for instruction on how to remove, disassemble, assemble, install, and clean the power train.

Refer to M0113247, Special Instruction, "Transfer Case Assembly Bearing Bore Modification for Certain Wheel Loaders", to rework the existing 419-8131 Case Assembly. Assemble the reworked 419-8131 output transfer case using the new 124-0503 Cone, 124-0504 Cup, 571-3971 Gear, and the 550-1033 Cage.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-8000 hrs, 37-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%