| 13Apr2020 |
| After Failure Only Parts stock action needed | PRODUCT SUPPORT PROGRAM FOR REPLACING THE PUMP CONTROL VALVE ON CERTAIN 986K WHEEL LOADERS |
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| 5455 7750 | PS54311 |
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| NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54311" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
| NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code. |
| NOTE: | Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible. |
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
TERMINATION DATE |
| 30Apr2022 |
PROBLEM
| The existing 393-5152 Pump Control Valve can stick on certain 986K Wheel Loaders. If the existing 393-5152 Pump Control Valve sticks, it can/will reduce machine performance. |
AFFECTED PRODUCT
| Model | Identification Number |
| 986K | MH800168-00172 NL800251-00270 SWH00251-00376 |
PARTS NEEDED
Qty |
Part Number | Description |
| 8 | 8T8442 | BOLT-SOCKET HEAD |
| 2 | 2807870 | GASKET |
| 2 | 3738468 | VALVE GP-FCONT-G |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
Rework dealer inventory 447-0725 Pump Groups, 447-0726 Pump Groups, and 442-8769 Pump Groups with a new 373-8468 Pump Control Valve. |
| Refer to M0085187, Disassembly and Assembly, 986K Wheel Loader Machine Systems, "Cab - Remove and Install", to complete this Rework Procedure. 1. Remove the cab. 2. Replace the two existing 393-5152 Pump Control Valves with two new 373-8468 Pump Control Valves. 3. Re-install the cab. |
SERVICE CLAIM ALLOWANCES
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Submit one claim for all parts removed from dealer parts stock. |
0-24 mo |
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25-60 mo |
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| NOTE: This is a 6.0-hour job | ||||||
| Note: An additional 7.5 hours is allowed after failure for cleaning the hydraulic oil with a filter cart, as needed. |
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |