|Containment - |
PRODUCT SUPPORT PROGRAM FOR UPDATING THE CHASSIS ELECTRICAL COMPONENTS AND CONNECTORS ON CERTAIN 797F OFF-HIGHWAY TRUCKS
AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.
When reporting the repair, use "PS91064" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.
|The existing connectors can be damaged during routine service and operation on certain 797F Large Off-Highway Trucks. If the connectors become damaged, it can result in excessive downtime to repair.|
|797F||LAJ00229, 232, 238-246, 288, 290, 299, 353, 355, 357, 359, 361, 363-364, 366, 376-377, 379, 386, 388, 392, 395, 398, 422, 424, 432, 434, 439-440, 478-482, 484, 537, 566-568, 572, 585-592, 599|
|In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
|Refer to Special Instruction, SEHS0332, "Procedure to Update the Chassis Electrical Component and DT Connectors on 797F Off-Highway Truck".|
SERVICE CLAIM ALLOWANCES
|NOTE: This is a 24.0-hour job|
|Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.|