PRODUCT SUPPORT PROGRAM FOR UPDATING THE CHASSIS ELECTRICAL COMPONENTS AND CONNECTORS ON CERTAIN 797F OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR UPDATING THE CHASSIS ELECTRICAL COMPONENTS AND CONNECTORS ON CERTAIN 797F OFF-HIGHWAY TRUCKS [UEBE0286]
ELECTRICAL AND STARTING SYSTEM
WIRING GP
UEBE0286-00

17Feb2020


R080
R087

 
Containment -
Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR UPDATING THE CHASSIS ELECTRICAL COMPONENTS AND CONNECTORS ON CERTAIN 797F OFF-HIGHWAY TRUCKS

1408
PS91064
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS91064" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

28Feb2021

PROBLEM

The existing connectors can be damaged during routine service and operation on certain 797F Large Off-Highway Trucks. If the connectors become damaged, it can result in excessive downtime to repair.

AFFECTED PRODUCT

Model Identification Number
797F  LAJ00229, 232, 238-246, 288, 290, 299, 353, 355, 357, 359, 361, 363-364, 366, 376-377, 379, 386, 388, 392, 395, 398, 422, 424, 432, 434, 439-440, 478-482, 484, 537, 566-568, 572, 585-592, 599

PARTS NEEDED

Qty

Part Number Description
1 3S0004 WASHER
39 7K1181 STRAP-CABLE
20 8T4121 WASHER-HARD
13 8T4136 BOLT-HEX HEAD
2 8T4137 BOLT-HEX HEAD
1 8T4185 BOLT-HEX HEAD
2 8T4190 BOLT-HEX HEAD
1 8T4195 BOLT-HEX HEAD
1 8T4196 BOLT-HEX HEAD
1 9X7345 GROMMET
2 9X8257 WASHER-HARD
2 1305300 CLIP
2 1336934 SPACER-HARD
23 2042281 STRAP-CABLE
5 2048000 MOUNT-TIE WRAP
1 2174590 BRACKET AS.
1 2287031 BRACKET AS
284 2922893 CONDUIT BK-ELEC
2 2944550 BOSS
2 3075172 SPACER
4 3091905 STUD-TAPERLOCK
2 3332101 BRACKET AS
4 3445675 NUT-HEX
2 3812621 MOUNT-AXIAL TIE
13 4704908 PLATE
13 4704909 PLATE
2 4877892 BRACKET AS
2 4877894 GUARD AS
1 4877899 BRACKET AS
1 4877900 GUARD
1 4877901 GUARD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to Special Instruction, SEHS0332, "Procedure to Update the Chassis Electrical Component and DT Connectors on 797F Off-Highway Truck".

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-80000 hrs,
0-160 mo 
100.0%
0.0%
0.0%
100.0%
0.0%
0.0%
 NOTE: This is a 24.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR INSTALLING A SECONDARY FUEL FILTER SUPPORT BRACKET ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PUMP CONTROL VALVE ON CERTAIN 986K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE ECM ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ENGINE ARRANGEMENT
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 471-6029 DEF INJECTOR AND MOUNTING GROUPS FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN TUBES AND LINES FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE TRANSMISSION OUTPUT TRANSFER GEAR GROUP ON CERTAIN 982M WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING WORN CLUTCHES ON CERTAIN 12K, 120K, 120K 2, 120K 2 OEM, 140K, 140K 2, AND 160K MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR RE-SEALING THE REAR SUSPENSION CYLINDERS ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BACKUP ALARM ON CERTAIN RM-300 RECLAIMER-MIXERS
PRODUCT IMPROVEMENT PROGRAM FOR UPDATING ENGINE SOFTWARE ON CERTAIN AP655F ASPHALT PAVERS; AND ON CERTAIN CB13 AND CB15 ASPHALT COMPACTORS
PRODUCT SUPPORT PROGRAM FOR CHANGING THE AFTERTREATMENT INDUCMENT CONFIGURATION SETTING ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMPRESSOR INTER-STAGE AIR ELBOWS ON CERTAIN 797F OFF-HIGHWAY TRUCKS EQUIPPED WITH HIGH ALTITUDE ENGINE ARRANGEMENT
PRODUCT SUPPORT PROGRAM FOR REWORKING THE STEERING CYLINDERS ON CERTAIN 793F COMMAND AND COMMAND READY OFF-HIGHWAY TRUCKS AT PCR
PRODUCT SUPPORT PROGRAM FOR REPLACING FRONT BRAKE COOLING HOSES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 183-9511 SPIDER GEARS AND 273-0178 SIDE GEARS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR INSTALLING IMPROVED POWER TRAIN WIRING GROUP GUARDING ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TRANSFER PUMP AND REROUTING FUEL LINES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING A LOOSE BOLT ON THE STEERING AXLE ON CERTAIN MH3022, MH3024, AND MH3026 MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOIST AND TRANSMISSION SHIFT CONTROL ASSEMBLY ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BACKUP ALARM ON CERTAIN AP1055F, AP1000F, AP655F, AND AP600F ASPHALT PAVERS
PRODUCT SUPPORT PROGRAM FOR REPLACING PROPEL CONTROL LEVERS ON CERTAIN PM620, PM622, PM820, PM822, AND PM825 COLD PLANERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL PAN ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS EQUIPPED WITH A 3524B ENGINE
PRODUCT SUPPORT PROGRAM FOR REMOVING THE RETARDER LEVER ON CERTAIN 745 ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPAIRING CLUTCH 5 FAILURES ON CERTAIN 24 MOTOR GRADERS