PRODUCT SUPPORT PROGRAM FOR UPDATING THE CHASSIS ELECTRICAL COMPONENTS AND CONNECTORS ON CERTAIN 797F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING THE CHASSIS ELECTRICAL COMPONENTS AND CONNECTORS ON CERTAIN 797F OFF-HIGHWAY TRUCKS [UEBE0286]

ELECTRICAL AND STARTING SYSTEM

WIRING GP

PRODUCT SUPPORT PROGRAM FOR UPDATING THE CHASSIS ELECTRICAL COMPONENTS AND CONNECTORS ON CERTAIN 797F OFF-HIGHWAY TRUCKS

UEBE0286-00

Show/hide table

17Feb2020

R080
R087

Show/hide table

Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR UPDATING THE CHASSIS ELECTRICAL COMPONENTS AND CONNECTORS ON CERTAIN 797F OFF-HIGHWAY TRUCKS
1408		PS91064

Show/hide table

NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

Show/hide table

NOTE:	When reporting the repair, use "PS91064" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

Show/hide table

TERMINATION DATE

28Feb2021

PROBLEM

Show/hide table

The existing connectors can be damaged during routine service and operation on certain 797F Large Off-Highway Trucks. If the connectors become damaged, it can result in excessive downtime to repair.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
797F	LAJ00229, 232, 238-246, 288, 290, 299, 353, 355, 357, 359, 361, 363-364, 366, 376-377, 379, 386, 388, 392, 395, 398, 422, 424, 432, 434, 439-440, 478-482, 484, 537, 566-568, 572, 585-592, 599

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	3S0004	WASHER
39	7K1181	STRAP-CABLE
20	8T4121	WASHER-HARD
13	8T4136	BOLT-HEX HEAD
2	8T4137	BOLT-HEX HEAD
1	8T4185	BOLT-HEX HEAD
2	8T4190	BOLT-HEX HEAD
1	8T4195	BOLT-HEX HEAD
1	8T4196	BOLT-HEX HEAD
1	9X7345	GROMMET
2	9X8257	WASHER-HARD
2	1305300	CLIP
2	1336934	SPACER-HARD
23	2042281	STRAP-CABLE
5	2048000	MOUNT-TIE WRAP
1	2174590	BRACKET AS.
1	2287031	BRACKET AS
284	2922893	CONDUIT BK-ELEC
2	2944550	BOSS
2	3075172	SPACER
4	3091905	STUD-TAPERLOCK
2	3332101	BRACKET AS
4	3445675	NUT-HEX
2	3812621	MOUNT-AXIAL TIE
13	4704908	PLATE
13	4704909	PLATE
2	4877892	BRACKET AS
2	4877894	GUARD AS
1	4877899	BRACKET AS
1	4877900	GUARD
1	4877901	GUARD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Refer to Special Instruction, SEHS0332, "Procedure to Update the Chassis Electrical Component and DT Connectors on 797F Off-Highway Truck".

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-80000 hrs, 0-160 mo	100.0%	0.0%	0.0%	100.0%	0.0%	0.0%