PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TRANSFER PUMP AND REROUTING FUEL LINES ON CERTAIN 797F OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TRANSFER PUMP AND REROUTING FUEL LINES ON CERTAIN 797F OFF-HIGHWAY TRUCKS [UEBE0296]
FUEL SYSTEM
LINES GP-FUEL
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TRANSFER PUMP AND REROUTING FUEL LINES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
UEBE0296-00

02May2020


R080

 
Containment -
Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TRANSFER PUMP AND REROUTING FUEL LINES ON CERTAIN 797F OFF-HIGHWAY TRUCKS

1274 1256 1290 1251 1254
PS91085
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS91085" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31May2021

PROBLEM

The existing fuel injectors on certain 797F Off-Highway Trucks have been experiencing -7 and -12 fault codes which have resulted in replacement of the injectors.

AFFECTED PRODUCT

Model Identification Number
797F  LAJ00196, 229, 232, 240, 243-246, 288, 290, 353, 355, 357, 359, 361, 363, 366, 376-377, 386, 388, 392, 395, 398, 422, 432, 434, 440, 478-479, 481-482, 484, 537, 566, 568, 572, 585, 587-592, 599-600, 602-609, 613-617, 620, 622-633, 637-638, 640-641, 649-650, 652

PARTS NEEDED

Qty

Part Number Description
4 2Y5829 NUT-HEX
1 4I7889 SPACER-HARD
2 4P0707 CLAMP AS
4 4P3563 CLAMP AS
1 5D5958 SEAL-O-RING
2 5P8245 WASHER-HARD
4 6V1819 BOLT
11 6V5839 WASHER-HARD
2 6V7673 BOLT-HEX HEAD
1 6V8197 BOLT
3 6V8336 BOLT
1 6V8635 ADAPTER-STR
1 6V9838 ADAPTER-TEE
1 6V9873 ADAPTER-STR
4 7D1649 WASHER-HARD
1 8C7563 ADAPTER-ELBOW
1 8T0355 BOLT-HEX HEAD
1 8T0356 BOLT
1 8T1889 CLIP-2 PIECE
1 8T1890 CLIP-2 PIECE
2 8T5005 BOLT-HEX HEAD
1 8T7488 ADAPTER-STR
2 0908635 SPACER
4 0950673 BOLT-SOCKET HEAD
1 1984766 WASHER-HARD
1 2147568 SEAL-O-RING-STOR
4 2287090 SEAL-O-RING-ORFS
6 2287091 SEAL-O-RING-ORFS
3 2287092 SEAL-O-RING-ORFS
2 2287093 SEAL-O-RING-ORFS
2 2287100 SEAL-O-RING-STOR
4 2287102 SEAL-O-RING-STOR
4 2287105 SEAL-O-RING-STOR
3 2303728 SEAL-FUEL SYSTEM
3 2385081 SEAL-O-RING-STOR
1 2385083 SEAL-O-RING-STOR
2 2385084 SEAL-O-RING-STOR
3 2416158 PLUG-HD STOR
1 2609229 CONNECTOR-STOR
1 2815873 CONNECTOR
1 3067666 ORIFICE
1 3142490 ADAPTER-STR
1 3160487 SPACER-HARD
1 3239923 VALVE GP-CHECK-E
1 3537953 GROMMET
2 3603681 PLUG-HD STOR
1 4197158 ADAPTER-ELBOW
2 4228374 HOSE AS-FUEL
1 4359853 COUPLING
1 4369090 MANIFOLD-FUEL
1 4391834 ADAPTER-CROSS
1 4433687 HOSE AS-FUEL
1 4452070 VALVE GP-CHECK-B
1 4531566 PUMP AS-F XFR
1 4577752 HOSE AS-FUEL
1 4598418 REGULATOR-PRESS
1 4602163 BRACKET AS
1 4780101 LINE AS-HYBRID
1 4811441 ADAPTER-FUEL
1 4823477 HOSE AS-FUEL
1 4897601 LINE AS-HYBRID
1 4936425 ADAPTER-CROSS
1 5000614 HARNESS AS
1 5000616 HARNESS AS
1 5032216 ADAPTER-ELBOW
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to Service Magazine, M0064904, and Special Instruction, M0064898.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-60000 hrs,
0-120 mo 
100.0%
0.0%
0.0%
100.0%
0.0%
0.0%
 NOTE: This is a 10.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR INSTALLING IMPROVED POWER TRAIN WIRING GROUP GUARDING ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 183-9511 SPIDER GEARS AND 273-0178 SIDE GEARS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING FRONT BRAKE COOLING HOSES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE STEERING CYLINDERS ON CERTAIN 793F COMMAND AND COMMAND READY OFF-HIGHWAY TRUCKS AT PCR
PRODUCT SUPPORT PROGRAM FOR UPDATING THE CHASSIS ELECTRICAL COMPONENTS AND CONNECTORS ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING A SECONDARY FUEL FILTER SUPPORT BRACKET ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PUMP CONTROL VALVE ON CERTAIN 986K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE ECM ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ENGINE ARRANGEMENT
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 471-6029 DEF INJECTOR AND MOUNTING GROUPS FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN TUBES AND LINES FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE TRANSMISSION OUTPUT TRANSFER GEAR GROUP ON CERTAIN 982M WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING WORN CLUTCHES ON CERTAIN 12K, 120K, 120K 2, 120K 2 OEM, 140K, 140K 2, AND 160K MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING A LOOSE BOLT ON THE STEERING AXLE ON CERTAIN MH3022, MH3024, AND MH3026 MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOIST AND TRANSMISSION SHIFT CONTROL ASSEMBLY ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BACKUP ALARM ON CERTAIN AP1055F, AP1000F, AP655F, AND AP600F ASPHALT PAVERS
PRODUCT SUPPORT PROGRAM FOR REPLACING PROPEL CONTROL LEVERS ON CERTAIN PM620, PM622, PM820, PM822, AND PM825 COLD PLANERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL PAN ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS EQUIPPED WITH A 3524B ENGINE
PRODUCT SUPPORT PROGRAM FOR REMOVING THE RETARDER LEVER ON CERTAIN 745 ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPAIRING CLUTCH 5 FAILURES ON CERTAIN 24 MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CONVEYOR CONTROL LEVERS ON CERTAIN PM620, PM622, PM820, PM822, AND PM825 COLD PLANERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE CENTER TUBE ASSEMBLY ON CERTAIN 793F AND 793F CMD OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF PUMP ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF PUMP ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE CLEANER FINGERS ON CERTAIN 826K, 836H, AND 836K LANDFILL COMPACTORS