PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOIST AND TRANSMISSION SHIFT CONTROL ASSEMBLY ON CERTAIN 797F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOIST AND TRANSMISSION SHIFT CONTROL ASSEMBLY ON CERTAIN 797F OFF-HIGHWAY TRUCKS [UEBE0303]

OPERATOR STATION

CONTROL GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOIST AND TRANSMISSION SHIFT CONTROL ASSEMBLY ON CERTAIN 797F OFF-HIGHWAY TRUCKS

UEBE0303-00

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10Feb2020

R080
R087

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOIST AND TRANSMISSION SHIFT CONTROL ASSEMBLY ON CERTAIN 797F OFF-HIGHWAY TRUCKS
5063 3065		PS91061

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS91061" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

28Feb2021

PROBLEM

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The existing tansmission shift and hoist control group can fail on certain Off-Highway Trucks. A new control group is now available with the following improvements:
1)...Improved shift handle mounting
2)...Improved LED backlighting for handle position indicator
3)...Improved durability
4)...Updated with dual detents for handle interlocks
5)...Enhanced with softer detent for each handle position

AFFECTED PRODUCT

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Model	Identification Number
797F	LAJ00229, 232, 237-246, 286, 288, 290, 299, 353, 355, 357, 359, 361, 363-364, 366, 376-377, 379, 386, 388, 392, 395, 422, 424, 432, 434, 439-440, 478-482, 484, 537, 566-568, 572, 585-591, 599-600, 602, 604-605, 608-609

PARTS NEEDED

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Qty	Part Number	Description
1	4773858	CONT GP-XMSN -L
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Service Manual if/as necessary and replace the existing 361-6596 Transmission Control Group Assembly with the new 477-3858 Transmission Control Group Assembly.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-60000 hrs, 0-120 mo	100.0%	0.0%	0.0%	100.0%	0.0%	0.0%