PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL PAN ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS EQUIPPED WITH A 3524B ENGINE Caterpillar


`
PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL PAN ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS EQUIPPED WITH A 3524B ENGINE [UEBE0311]
AIR INLET AND EXHAUST SYSTEM
PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL PAN ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS EQUIPPED WITH A 3524B ENGINE
UEBE0311-01

10Feb2020
(Revised 09Apr2020)


U-59
A-45
D-56
O-53

 

After Failure Only

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL PAN ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS EQUIPPED WITH A 3524B ENGINE

1302
PS54261
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54261" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

 
NOTE:

This Revised Service Letter replaces the 10Feb2020 Service Letter. Changes have been made to the Service Claim Allowances.


TERMINATION DATE

28Feb2022

PROBLEM

The existing oil pan can crack on certain 797 and 797B Off-Highway Trucks. If the existing oil pan cracks it will result in an external oil leak. The cracks are occurring in the transition of the oil suction screen mounting bosses to the floor, Refer to Image 1 in the Action Required for example.

AFFECTED PRODUCT

Model Identification Number
797  5YW00193-00277
797B  JSM00123-00488

PARTS NEEDED

Qty

Part Number Description
2 2M9780 SEAL-O-RING-STOR
1 4F3765 GASKET-IDLER SFT
1 6F4868 GASKET
1 6V0973 SEAL-O-RING
1 6V4314 SEAL-O-RING
1 7E2630 GASKET-OIL PAN
1 1424159 SEAL-INTEGRAL
1 3103953 SEAL-O-RING
1 5041514 PAN AS-OIL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the service manual if/as necessary.

Replace the oil pan.
Image1

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-16000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 10.0-hour job

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.




PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR REPLACING PROPEL CONTROL LEVERS ON CERTAIN PM620, PM622, PM820, PM822, AND PM825 COLD PLANERS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BACKUP ALARM ON CERTAIN AP1055F, AP1000F, AP655F, AND AP600F ASPHALT PAVERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOIST AND TRANSMISSION SHIFT CONTROL ASSEMBLY ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING A LOOSE BOLT ON THE STEERING AXLE ON CERTAIN MH3022, MH3024, AND MH3026 MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TRANSFER PUMP AND REROUTING FUEL LINES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING IMPROVED POWER TRAIN WIRING GROUP GUARDING ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 183-9511 SPIDER GEARS AND 273-0178 SIDE GEARS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING FRONT BRAKE COOLING HOSES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE STEERING CYLINDERS ON CERTAIN 793F COMMAND AND COMMAND READY OFF-HIGHWAY TRUCKS AT PCR
PRODUCT SUPPORT PROGRAM FOR UPDATING THE CHASSIS ELECTRICAL COMPONENTS AND CONNECTORS ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING A SECONDARY FUEL FILTER SUPPORT BRACKET ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PUMP CONTROL VALVE ON CERTAIN 986K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REMOVING THE RETARDER LEVER ON CERTAIN 745 ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPAIRING CLUTCH 5 FAILURES ON CERTAIN 24 MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CONVEYOR CONTROL LEVERS ON CERTAIN PM620, PM622, PM820, PM822, AND PM825 COLD PLANERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE CENTER TUBE ASSEMBLY ON CERTAIN 793F AND 793F CMD OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF PUMP ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF PUMP ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE CLEANER FINGERS ON CERTAIN 826K, 836H, AND 836K LANDFILL COMPACTORS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO PL641E V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL641E V1 TO PL641E V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL641E V1 TO PL641E V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO PL641E V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 OR PL641E WITH A PL641I V2 OR PL641EV2 ON CERTAIN CATERPILLAR PRODUCTS