After Failure Only
PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL PAN ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS EQUIPPED WITH A 3524B ENGINE
AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54261" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.
This Revised Service Letter replaces the 10Feb2020 Service Letter. Changes have been made to the Service Claim Allowances.
|The existing oil pan can crack on certain 797 and 797B Off-Highway Trucks. If the existing oil pan cracks it will result in an external oil leak. The cracks are occurring in the transition of the oil suction screen mounting bosses to the floor, Refer to Image 1 in the Action Required for example.|
|In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
|Refer to the service manual if/as necessary.
Replace the oil pan.
SERVICE CLAIM ALLOWANCES
| NOTE: This is a 10.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
|Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.|