PRODUCT SUPPORT PROGRAM FOR REPAIRING CLUTCH 5 FAILURES ON CERTAIN 24 MOTOR GRADERS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPAIRING CLUTCH 5 FAILURES ON CERTAIN 24 MOTOR GRADERS [UEBE0335]
POWER TRAIN
VALVE GP-LOCKUP CLUTCH & SOL
PRODUCT SUPPORT PROGRAM FOR REPAIRING CLUTCH 5 FAILURES ON CERTAIN 24 MOTOR GRADERS
UEBE0335-00

24Mar2020


U-169
A-129
D-156
O-154

 

After Failure Only

  
  

PRODUCT SUPPORT PROGRAM FOR REPAIRING CLUTCH 5 FAILURES ON CERTAIN 24 MOTOR GRADERS

3160
PS54301
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54301" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31Mar2022

PROBLEM

The existing clutch 5 seal can fail on certain 24 Motor Graders. This issue should not affect transmission serial numbers WFR00389 and above.

If the existing seal fails it can be detected with the occurrence of Level 1 or Level 2 event codes listed in Image1.

If any of the event codes listed in Image1 are logged, additional troubleshooting may be necessary to determine if there is an internal hardware issue.

Typical failure modes:

1. Clutch 5 seal bore wear in the 539-0498 Rotation Housing Assembly in Image2
2. Seal fracture of the 488-1435 Seal Ring in Image3

Both failures may lead to a loss of clutch 5 pressure.

AFFECTED PRODUCT

Model Identification Number
24-14 E9Z00201-00256

N9Z00201-00219

PARTS NEEDED

Qty

Part Number Description
1 2N3350 SEAL-O-RING
1 2S2182 SEAL-O RING
1 2S4663 SEAL-O RING
4 3J1907 SEAL-O-RING-STOR
5 3P7612 RING-SEAL
7 3S2708 PIN-SPRING
1 4F4097 SEAL-O RING
1 4J0520 SEAL-O-RING
5 4J0522 SEAL-O-RING
6 4J0524 SEAL-O-RING
5 4J0527 SEAL-O-RING
12 5P6718 SEAL-O-RING
1 5P8872 SEAL-O-RING
6 6D7889 SEAL-O-RING
1 6V1179 SEAL-O-RING
1 6V1904 SEAL-O RING
1 6V3348 SEAL-O-RING
2 6V3684 SEAL-O-RING
1 7G1186 RING-SEAL EXT
1 8C3828 SEAL-O-RING
1 8M5253 SEAL-O-RING
5 8P6292 RING-SEAL
1 8P9569 RING-SEAL
8 8T4910 BOLT-HEX HEAD
1 9H6832 SEAL-O RING
1 9N2693 SEAL-O RING
8 9X8273 BOLT-12 POINT HD
1 0617540 SEAL-O-RING
1 0951678 SEAL-O-RING
1 1090078 SEAL-O-RING
2 1171266 SEAL-O-RING
1 1841696 DISC-THRUST
4 2339748 DISC-FRICTION (After Failure, if needed)
1 2385078 SEAL-O-RING-STOR
6 2443114 VALVE GP-MDL -C
2 3114027 BEARING-BALL
2 3308197 SEAL-O-RING
1 3375270 ELEMENT AS-XMSN
3 3708590 PLATE-CLUTCH (After Failure, if needed)
1 4671217 SEAL-O-RING
2 4881435 RING-SEAL
1 4954668 GASKET-CONT MOD
1 5382309 SEAL-CARRIER
1 5390498 HOUSING AS-ROTG
1 OILBULK Trans (122 L/ 32.2 gal max ) See OMM
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to Troubleshooting, M0091472, Event Codes for details on what could cause event codes to be logged.

For transmission clutch troubleshooting, refer to Testing and Adjusting, M0090363, Transmission Pressures - Test and Adjust.
If transmission clutches withstand the pressure check, it should be safe to continue operation.
If transmission clutches fails the pressure check, check transmission suction screen for an additional check.
If clutch failure is confirmed, schedule transmission teardown and follow Disassembly and Assembly guide, M0089695.
Image1
Image2
Image3

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-8000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
8001-12000 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 32.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR REMOVING THE RETARDER LEVER ON CERTAIN 745 ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL PAN ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS EQUIPPED WITH A 3524B ENGINE
PRODUCT SUPPORT PROGRAM FOR REPLACING PROPEL CONTROL LEVERS ON CERTAIN PM620, PM622, PM820, PM822, AND PM825 COLD PLANERS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BACKUP ALARM ON CERTAIN AP1055F, AP1000F, AP655F, AND AP600F ASPHALT PAVERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOIST AND TRANSMISSION SHIFT CONTROL ASSEMBLY ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING A LOOSE BOLT ON THE STEERING AXLE ON CERTAIN MH3022, MH3024, AND MH3026 MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TRANSFER PUMP AND REROUTING FUEL LINES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING IMPROVED POWER TRAIN WIRING GROUP GUARDING ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 183-9511 SPIDER GEARS AND 273-0178 SIDE GEARS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING FRONT BRAKE COOLING HOSES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE STEERING CYLINDERS ON CERTAIN 793F COMMAND AND COMMAND READY OFF-HIGHWAY TRUCKS AT PCR
PRODUCT SUPPORT PROGRAM FOR UPDATING THE CHASSIS ELECTRICAL COMPONENTS AND CONNECTORS ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING CONVEYOR CONTROL LEVERS ON CERTAIN PM620, PM622, PM820, PM822, AND PM825 COLD PLANERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE CENTER TUBE ASSEMBLY ON CERTAIN 793F AND 793F CMD OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF PUMP ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF PUMP ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE CLEANER FINGERS ON CERTAIN 826K, 836H, AND 836K LANDFILL COMPACTORS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO PL641E V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL641E V1 TO PL641E V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL641E V1 TO PL641E V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO PL641E V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 OR PL641E WITH A PL641I V2 OR PL641EV2 ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE ACCESSORY DRIVE SHAFT BOLTS ON CERTAIN 785D, 785D OEM, 785G, 789D, 789G, 793D, 793F, AND 793F CMD OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 244-3114, 258-8987, 425-4563, OR 522-0906 VALVE GROUPS ON THE TRANSMISSION AND TORQUE CONVERTER AND REPLACING THE POWERTRAIN SOFTWARE ON CERTAIN 793F OFF-HIGHWAY TRUCKS