PRODUCT SUPPORT PROGRAM FOR REPLACING CONVEYOR CONTROL LEVERS ON CERTAIN PM620, PM622, PM820, PM822, AND PM825 COLD PLANERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING CONVEYOR CONTROL LEVERS ON CERTAIN PM620, PM622, PM820, PM822, AND PM825 COLD PLANERS [UEBE0337]

OPERATOR STATION

CONSOLE GP

PRODUCT SUPPORT PROGRAM FOR REPLACING CONVEYOR CONTROL LEVERS ON CERTAIN PM620, PM622, PM820, PM822, AND PM825 COLD PLANERS

UEBE0337-00

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18Feb2020

U-77

A-60

D-72

O-71

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING CONVEYOR CONTROL LEVERS ON CERTAIN PM620, PM622, PM820, PM822, AND PM825 COLD PLANERS
7451 5258		PS54269

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NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54269" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

28Feb2022

PROBLEM

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The existing conveyor control levers may fail on certain PM620, PM622, PM820, PM822, and PM825 Cold Planers. If the existing conveyor control levers fail the levers may stop functioning and generate intermittent or continuous fault codes. Fault codes may include 5136-12 or 5137-12.

AFFECTED PRODUCT

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Model	Identification Number
PM6	8RF00100-00102, 104-105, 108-109, 112, 116, 118-125 FG400100-00114 LB800100-00104 TPH00100-00104 XS600100
PM620 HRC	JB900100-00216
PM620 LRC	LH900100-00234
PM622 HRC	JFC00100-00212
PM622 LRC	JCF00100-00112
PM8	3C600100-00102 EE200100-00101, 103-104
PM820	HN800100 TLZ00100-00104
PM822 HRC	SL800100-00147
PM825	ESE00100-00112

PARTS NEEDED

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Qty	Part Number	Description
1	5850162	LEVER GP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace one lever per failure.

Refer to the Service Manual if/as necessary.

Replace the existing failed conveyor control lever with a 585-0162 Conveyor Control Lever.

The console cover will need to be removed in order to gain access the mounting bolts for the conveyor control lever.

After replacing the conveyor control lever test the operation of the lever for proper function.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-2000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
2001-4000 hrs, 25-48 mo	100.0%	50.0%	0.0%	0.0%	0.0%	50.0%