PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF PUMP ON CERTAIN CATERPILLAR PRODUCTS
[UEBE0356]
AIR INLET AND EXHAUST SYSTEM
AFTERTREATMENT GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF PUMP ON CERTAIN CATERPILLAR PRODUCTS
UEBE0356-02
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| 05Jun2020 |
| (Revised 19Nov2020) |
U-374
A-317
D-360
O-355
TM-4
TA-2
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF PUMP ON CERTAIN AVSpare PRODUCTS |
|
| 108J 108H | PS54360 |
|
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| NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54360" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
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| NOTE: | This Revised Service Letter replaces the 05Jun2020 (Revised 24Jun2020) Service Letter. Changes have been made to the Affected Product, Parts Needed, Action Required, and Service Claim Allowances. |
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TERMINATION DATE |
| 30Jun2022 |
PROBLEM
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| The existing DEF pump can fail on certain AVSpare Products equipped with a C9.3, C9.3B, C13, C15, or C18 Engine. If the existing DEF pump fails it can cause failure to prime fault codes and result in inducements possibly shutting down engine. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| C13 | JR900100-00172, 174-247, 251-259, 261-422, 426-429, 432-480, 484-510, 513-514, 520-534 N3F01493-01495, 1534, 1686, 2174, 2614, 2617 |
| C18 | N8F00893 |
| C9.3 | CS900797-00800, 821-823, 827-834, 839-842, 851, 859-862, 873-876, 881-883, 888, 950-952, 960, 963, 983-984, 989, 996-997, 1002, 1014-1024, 1027-1030, 1053-1055, 1063-1064, 1075-1085, 1149, 1154, 1422, 1449, 1460-1462, 1469, 1477, 1493-1494, 1496-1498, 1501, 1504, 1506, 1550, 1589-1590, 1595, 1601, 1690, 1750-1751, 1754, 1784-1785, 1789-1790, 1797-1799, 1804, 1806, 1810, 1815, 1820, 1864 |
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| *******Group 2******* | |
| 140-13 | N9400101-00103 N9500151-00155 |
| 16M 3 | N9Y00104-00108, 201-203, 207-209, 225-236 |
| 18M 3 | N9A00225-00231 |
| 725C | TFB00111-00836 |
| 725C 2 | 2T300111-00453 |
| 725C OEM | T2600101-00103, 90104-90105 |
| 730 | 3T300121 |
| 730C | TFF00121-01413 |
| 730C 2 | 2T400121-00887 |
| 730C 2 EJ | 2T500131-00149 |
| 730C EJ | TFH00131-00160 |
| 730C OEM | T2800101-00104, 90105-90106 |
| 735 | 3T500141-00144 |
| 824K | 23400258, 4001-4013 |
| 825K | 23300257, 5001-5024 |
| 826K | 23200256-00257, 6001-6047, 6200-6331 |
| 834K | TWY00200, 301-303, 700-708 |
| 836K | TWZ00250-00254, 401-455, 500-654 |
| 966M | DYC00236-00238, 401-795, 1001-1388 EJA00138-00154, 1380-1755 KJP00401-01286, 1601-1879, 2401-2740 LMM00201, 10202-10287 |
| 966M XE | B8P00203-00214, 302-491 FL200201-00272 P6C00287, 301-589, 901-1137 |
| 972M | A8P00201-00688, 901-1094, 1501-1693 GGN00201, 10202-10228 JPR00236-00240, 301-610, 801-960 LSJ00152-00162, 1520-1745 |
| 972M XE | EDW00101-00104, 201-415, 701-904 L9S00101-00186 M5S00102-00113, 201-366 |
| 980M | N8T00225-00228, 301-627, 801-925 |
| 988K | T8E00101-00107 TWX00150-00156, 201-502, 600-1389 |
| 988K XE | EWX00150-00154 |
| D6T LGP | HTZ00002 JML00250-00436 SGT00100-00553 SGZ00100-00183, 190-262 |
| D6T LGP PAT | CR300100-00129 RAD00001, 326-1038 |
| D6T LGP VPAT | K1R00100-00122 MH700326-00508 |
| D6T XL | 2B300100-00148 KMR00201-00639 MEL00100-00243 NDY00201-00331 |
| D6T XL PAT | SGA00100-00106 WES00276-00419 |
| D6T XL VPAT | 2D200100-00108 HYT00275-00331 |
| D6T XW | AK700100-00105 CG800100-00109 MB500225-00275 TMY00226-00385 |
| D6T XW PAT | STE00100-00104, 106-130 WRN00301-00583 |
| D6T XW VPAT | 7C900100-00110 JNM00300-00406 |
| D7E | HKA00401-00510 |
| D7E LGP | SSH00300-00302 |
| PL72 | P7200120-00133 |
| PL83 | CB200120-00226 |
| PL87 | TEC00100, 120-246 |
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| *******Group 3******* | |
| C13 | JR900260, 423-425, 430-431, 481-483, 511-512, 515-519 N3F00001-00053, 55, 500-865, 867-1322, 1324-1395, 1397-1402, 1406-1411, 1414-1415, 1421-1465, 1468-1484, 1487-1492, 1496-1533, 1535-1685, 1687-1929, 1931-1963, 1965-2094, 2096-2105, 2107-2173, 2175-2613, 2615-2616, 2618-2643 X3F00100-00137, 139-146 |
| C15 | N5F00100-00102, 104-106, 500-705, 708-858, 860-1214 |
| C18 | N8F00100-00105, 500-556, 562-592, 595-636, 638-686, 688-892, 894-896 RT800101 T3500100-00115, 117-122 T4X00100, 200-206 X5F00100-00107 |
| C9.3 | CS900101-00112, 500-528, 530-764, 766-796, 801-820, 824-826, 835-838, 843-850, 852-858, 863-868, 884-887, 889-948, 953-959, 961-962, 964-982, 985-988, 990-995, 998-1001, 1003-1013, 1025-1026, 1031-1052, 1056-1062, 1065-1074, 1086-1125, 1128-1129, 1133-1148, 1150-1153, 1155-1185, 1188-1192, 1195-1421, 1423-1448, 1450-1459, 1463-1468, 1470-1476, 1478-1492, 1495, 1499-1500, 1502-1503, 1505, 1507-1549, 1551-1588, 1591-1594, 1596-1600, 1602-1689, 1691-1749, 1752-1753, 1755-1783, 1786-1788, 1791-1796, 1800-1803, 1805, 1807-1809, 1811-1814, 1816-1819, 1821-1863, 1865-1929 N1F00106-00107, 109 |
| C9.3B | NGH00107-00114, 117-137 |
| XQ425 | X8H00100 |
| XQ570 | ME500102-00103 |
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| *******Group 4******* | |
| 735C | TFJ00141-00333 |
| 740 | 3T800036-00043 |
| 740 EJ | 3T700161-00165 |
| 740C EJ | TFN00161-00202 |
| 745 | 3T600151-00507 |
| 745 OEM | JHW90101 |
| 745C | TFK00151-01693 |
| 745C OEM | JE800101-00116, 90117-90122 |
| 980M | KRS00281-01351, 1701-1963, 2401-3033 MK210222-10257 XDJ00180-00184 |
| 982M | F9A00150-00152, 201-226, 228-283, 401-418 K1Y00220-00660, 1001-1071, 1501-1741 MK610111-10116 XDL00280 |
| 986K | MH800168-00172 SWH00251-00252 |
| D8T | AW400316-00321 FMC00213-00846, 1000-1423 |
| R1700K | KT400125-00130 |
| R2900 | ZLK00125 |
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| *******Group 5******* | |
| 12M 3 | N9B00100-00101, 103-598 N9F00100-00870 N9P00100-00260 N9R00100-00331 |
| 140M 3 | N9D00100-00976 N9G00100-00270 N9J00100-00708 N9M00100-00545 |
| 14M 3 | N9S00102-00103, 105-108, 202-203, 207-210, 225-266 |
| 160M 3 | N9E00100-00110 N9K00100-00127 N9L00100-00171 N9T00100-00275 |
| 336 | DKS00171-00175 YBN00136, 138-140, 142 |
| 336F | NBL00169-00172, 10001-10031 PWB10101 YFD00187-00196, 10001-10035, 20001-20004 |
| 336F L | DSW00147, 10001-10017, 20001 KCS00105-00133 LCL00152-00154, 10001-10012 NBS00231-00479, 10001-10008 RKB00241-02230, 10001-10592, 10594-10897, 20001-20149, 20151-20152, 20154-20212 SSN00198-00540, 10001-10106, 20001-20076 TJE10001-10005, 20001-20005 TZA00161-00601, 10001-10169, 20001-20045 WTZ00151-00250 ZBJ00141-00149, 10001-10006 |
| 336F L H | KGH00157, 160 |
| 336F L OEM | B3500101-00108, 10001-10003 B3900101-00111, 90107-90117, 90200-90203 |
| 336F LN | DKF00121-00123, 10001-10002 KFT00261-00308 LJY00131-00162, 10001-10072, 20001-20013 RBC00191-00342, 10001-10008 WCF10001-10007 |
| 336F LN H | MTW00164-00178 |
| 336F LNXE | YBH00121-00169, 10001-10017, 20001-20002 |
| 336F LXE | DFY00133-00273, 10001-10044, 20001-20013 LTP00182-00312, 10001-10042, 20001-20013 PFL10001-10019, 20001-20002 |
| 336F OEM | B3400101-00126, 10001-10004 WGF10101-10108 |
| 336F XE | NAJ00114-00117, 10001-10031, 20001 |
| 340 | TYH00131-00132 |
| 340F | EAR00251-00306, 10001-10005 RBD10001-10034, 20001-20013 SGH10001-10013, 20001 WBX00131-00133 XBD00145-00153 YBF00261-00271, 10001-10008 |
| 349 | LKG00142 |
| 349F | HLB00136-00137, 10001-10020 |
| 349F L | BZ200151-00387, 389-917, 10001-10342, 20001-20041, 20044, 20046, 20048-20068 FH290101-90102, 90200 HPD00101-00863, 10001-10258, 20001, 20003-20073 KEA00165-00184, 10001-10039, 20001-20004 TEW10001-10003 |
| 349F LXE | RAX00105-00109, 10001-10009 SFG00114-00115, 10001-10009 |
| 352F | RBF10001-10003 WNA10001-10011 XAL00121-00128, 10001-10004 |
| 352F (VG) | A9J00251-00292, 10001-10021, 20001-20011 KBP00201-00459, 10001-10022 NDC00201-00217, 10001-10118, 20001-20015 TS290101-90103 YEG00201-00263, 10001-10017, 20001-20007 |
| 352F MH OEM | B3800101 |
| 352F OEM | MYD10101-10102 |
| 352F XE-VG | MDR00189-00193, 10001-10021 SD200201-00232, 10001-10011 |
| 374F | AT200148-00160 |
| 374F L | DNM00201-00501, 10001-10018 EBF00111-00113 |
| 374F OEM | DP400101-00105, 10001-10002 DPE00101-00113 |
| 390F L | FEH00211-00214, 10001-10070, 20001-20020 MGF00151-00359, 10001-10015 |
| 390F MH OEM | B3700101-00105, 10001, 98198 |
| 390F OEM | EXB00101-00104 PT700101-00102 PYE10101 |
| 521C H | FKW00250 |
| 522C | SJN00100 |
| 621K | WTA00101-00126 |
| 621K OEM | WTE00101-00137 |
| 623K | WTB00101-00254 |
| 631K | WTR00101-00119 |
| 631K OEM | WT400100-00101 |
| 770G | KDH00202-00401 |
| 770G OEM | RMA00100-00103 |
| 772G | KEX00101, 103-366 |
| 772G OEM | RME00100-00101 |
| 973K | MKL00300-00303 |
| D9T | REX00304-00532 |
| MH3295 | PA900301-00303 |
| PM310 | NMA00100-00101 |
| PM312 | NJ900100-00101 |
| PM313 | JH900100 |
| PM620 HRC | JB900100-00160 |
| PM622 HRC | JFC00100-00164 |
| RM500B | MB900100-00176 |
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| *******Group 6******* | |
| 637K | WTS00100-00127 WTT00101-00102 |
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| *******Group 7******* | |
| 627K | WTC00101-00282 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 20R9271 | PUMP GP-DIESEL (12 Volt) |
| 1 | 5848135 | FILTER-DEF (As Required) |
| 1 | 5848136 | FILTER-DEF (As Required) |
| 1 | 5848137 | FILTER-DEF (As Required) |
| 1 | AFTSOFTWARE | AFTERTREATMENT SOFTWARE |
| 1 | DCUSOFTWARE | DCU SOFTWARE |
| 1 | ENGSOFTWARE | ENGINE SOFTWARE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 20R9272 | PUMP GP-DIESEL (24 Volt) |
| 1 | 5848135 | FILTER-DEF |
| 1 | AFTSOFTWARE | AFTERTREATMENT SOFTWARE |
| 1 | DCUSOFTWARE | DCU SOFTWARE |
| 1 | ENGSOFTWARE | ENGINE SOFTWARE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 20R9271 | PUMP GP-DIESEL (12 Volt) |
| 1 | 20R9272 | PUMP GP-DIESEL (24 Volt) |
| 1 | 5848135 | FILTER-DEF (As Required) |
| 1 | 5848136 | FILTER-DEF (As Required) |
| 1 | 5848137 | FILTER-DEF (As Required) |
| 1 | AFTSOFTWARE | AFTERTREATMENT SOFTWARE |
| 1 | DCUSOFTWARE | DCU SOFTWARE |
| 1 | ENGSOFTWARE | ENGINE SOFTWARE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 4******* | ||
| 1 | 20R9272 | PUMP GP-DIESEL (24 Volt) |
| 1 | 5848136 | FILTER-DEF |
| 1 | AFTSOFTWARE | AFTERTREATMENT SOFTWARE |
| 1 | DCUSOFTWARE | DCU SOFTWARE |
| 1 | ENGSOFTWARE | ENGINE SOFTWARE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 5******* | ||
| 1 | 20R9272 | PUMP GP-DIESEL (24 Volt) |
| 1 | 5848137 | FILTER-DEF |
| 1 | AFTSOFTWARE | AFTERTREATMENT SOFTWARE |
| 1 | DCUSOFTWARE | DCU SOFTWARE |
| 1 | ENGSOFTWARE | ENGINE SOFTWARE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 6******* | ||
| 2 | 20R9272 | PUMP GP-DIESEL (24 Volt) |
| 1 | 5848136 | FILTER-DEF (Rear Engine) |
| 1 | 5848137 | FILTER-DEF (Front Engine) |
| 2 | AFTSOFTWARE | AFTERTREATMENT SOFTWARE |
| 2 | DCUSOFTWARE | DCU SOFTWARE |
| 2 | ENGSOFTWARE | ENGINE SOFTWARE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 7******* | ||
| 2 | 20R9272 | PUMP GP-DIESEL (24 Volt) |
| 2 | 5848137 | FILTER-DEF |
| 2 | AFTSOFTWARE | AFTERTREATMENT SOFTWARE |
| 2 | DCUSOFTWARE | DCU SOFTWARE |
| 2 | ENGSOFTWARE | ENGINE SOFTWARE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Group 1: Update the Engine, Aftertreatment and DCU software files to the latest available in SIS. Replace the diesel exhaust fluid pump with pump (20R9271). Replace the DEF manifold filter with filter (584-8135 replaces 453-1604, 584-8136 replaces 453-1605, 584-8137 replaces 453-1606). Clean the DEF tank using the Diesel Exhaust Fluid Tank Flush procedure in SIS. Group 2: Update the Engine, Aftertreatment and DCU software files to the latest available in SIS. Replace the diesel exhaust fluid pump with pump (20R9272). Replace the DEF manifold filter with filter (584-8135). Clean the DEF tank using the Diesel Exhaust Fluid Tank Flush procedure in SIS. Group 3: Update the Engine, Aftertreatment and DCU software files to the latest available in SIS. Replace the diesel exhaust fluid pump with pump (20R9272 for 24 volt applications, 20R9271 for 12 volt applications). Replace the DEF manifold filter with filter (584-8135 replaces 453-1604, 584-8136 replaces 453-1605, 584-8137 replaces 453-1606). Clean the DEF tank using the Diesel Exhaust Fluid Tank Flush procedure in SIS. Group 4: Update the Engine, Aftertreatment and DCU software files to the latest available in SIS. Replace the diesel exhaust fluid pump with pump (20R9272). Replace the DEF manifold filter with filter (584-8136). Clean the DEF tank using the Diesel Exhaust Fluid Tank Flush procedure in SIS. Group 5: Update the Engine, Aftertreatment and DCU software files to the latest available in SIS. Replace the diesel exhaust fluid pump with pump (20R9272). Replace the DEF manifold filter with filter (584-8137). Clean the DEF tank using the Diesel Exhaust Fluid Tank Flush procedure in SIS. Group 6: Update the Engine, Aftertreatment and DCU software files to the latest available in SIS. Replace the diesel exhaust fluid pump with pump (20R9272). Replace the DEF manifold filter with filter (584-8136 replaces 453-1605, 584-8137 replaces 453-1606). Clean the DEF tank using the Diesel Exhaust Fluid Tank Flush procedure in SIS. Group 7: Update the Engine, Aftertreatment and DCU software files to the latest available in SIS. Replace the diesel exhaust fluid pump with pump (20R9272). Replace the DEF manifold filter with filter (584-8137). Clean the DEF tank using the Diesel Exhaust Fluid Tank Flush procedure in SIS. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-48 mo |
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49-60 mo |
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| NOTE: This is a 5.0-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-48 mo |
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49-60 mo |
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| NOTE: This is a 5.0-hour job for Group 2 | ||||||
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