PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF PUMP ON CERTAIN CATERPILLAR PRODUCTS
[UEBE0357]
AIR INLET AND EXHAUST SYSTEM
AFTERTREATMENT GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF PUMP ON CERTAIN CATERPILLAR PRODUCTS
UEBE0357-02
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| 05Jun2020 |
| (Revised 19Nov2020) |
U-373
A-316
D-359
O-354
TM-3
TA-1
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF PUMP ON CERTAIN AVSpare PRODUCTS |
|
| 108J 108H | PS46758 |
|
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| NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46758" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
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| NOTE: | This Revised Service Letter replaces the 05Jun2020 (Revised 24Jun2020) Service Letter. Changes have been made to the Affected Product, Parts Needed, Action Required, and Service Claim Allowances. |
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TERMINATION DATE |
| 30Jun2022 |
PROBLEM
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| The existing DEF pump can fail on certain AVSpare Products equipped with a C9.3, C9.3B, C13, C15, or C18 Engine. If the existing DEF pump fails it can cause failure to prime fault codes and result in inducements possibly shutting down engine. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 140-13 | N9400104-00364 N9500156-00364 |
| 16M 3 | N9Y00237-00286 |
| 18M 3 | N9A00232-00253 |
| 725 | 3T900111-00143, 159-168 |
| 725C 2 | 2T300454-01063 |
| 725C 2 OEM | TA790101-90104, 90106-90107 |
| 730 | 3T300122-01216 |
| 730 EJ | 3T400131-00134 |
| 730C 2 | 2T400888-01187 |
| 730C 2 EJ | 2T500150-00155 |
| 735 | 3T500145-00243 |
| 824K | 23404014-04026 2T200101-00112 |
| 825K | 23305025-05040 2T900101-00120 |
| 826K | 23206332-06474 2T600101-00138 |
| 834K | TW400101-00103 TWY00709-00717 |
| 836K | T6X00101-00228 TWZ00655-00739 |
| 966M | EJA01756-02277, 3101-3416 GMS00160-00243, 254-289, 291-336, 560-808 KJP02741-02978 LMM10288-10390, 20101-20200 MD700160-00196, 401-571 |
| 966M XE | B8P00492-00501 DZL00260-00290, 501-741 FL200273-00547, 901-968, 1804, 1820 XCR00260-00262, 330-359, 362 |
| 972M | A7800170-00252, 340-376, 378-467 A8P01694-01807 GGN10229-10281, 20101-20123 LSJ01746-02100, 2501-2815 WGN00170-00193, 401-518 |
| 972M XE | AN300270-00275, 350-396 L9S00187-00447, 701-785 R1Z00270-00292, 501-712 |
| 988K | T8E00108-00270 TWX01390-01864, 76001 |
| 988K XE | E8X00301-00463 |
| D6 | HNK00201, 301-406 RA900301-00313 RBP00301-00418 SA900301-00354, 356-364 |
| D6 LGP | AG900301-00320 GZ900201, 301-405 HR900301-00331, 333-432 KEW00201, 301-422 KMT00301-00399 KTW00201, 301-375 LF900302, 304-311 RDC00301-00716, 718-727 |
| D6 XE | D5M00301-00320 HZL00201, 301-329 TPL00301-00314 XEC00301-00302 |
| D6 XE LGP | B7200301-00340 ES900201, 301-332 HFE00301-00306 HLY00201, 301-341 HMH00201, 301-530, 532 LNC00201-00202, 301-370 LRG00201, 301-321 WGY00301-00307 |
| D6T LGP | HTZ00100-00103, 251-709 JML00437-00723 SGZ00263-00727 |
| D6T LGP VPAT | K1R00123-00320 MH700509-01074 |
| D6T XL | 2B300149-00342 NDY00332-00546 |
| D6T XL VPAT | 2D200109-00112 HYT00332-00449 |
| D6T XW | AK700106-00110 MB500276-00395 |
| D6T XW VPAT | 7C900111-00200 JNM00407-00599, 612-637 |
| D7 | HPM00101, 111-112 |
| D7E | HKA00511-00574 |
| D7E LGP | SSH00303-00530, 532 |
| PL72 | P7200134-00137, 400-440 |
| PL83 | CB200227-00268, 400-477 |
| PL87 | TEC00247-00286, 400-551 |
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| *******Group 2******* | |
| C13 | JR900535-00536, 538-546, 548-552, 555-561, 564-576, 579-580, 585-597, 601-624, 626-635, 645-650, 654-655, 658-662, 665-667, 670-722, 725-728, 741-751, 754-796, 800-803, 806-812, 816-834, 850-853, 858-863, 867-966, 969-980, 983-984, 988-1022, 1032-1052, 1056-1120, 1123-1147 N3F02652, 2745, 2747, 2809, 2821, 2848, 2901-2902, 2915-2917, 2989-2991, 2995-2996, 3000-3001, 3003, 3201-3203, 3249-3254, 3431-3434, 3437-3438 |
| C15 | N5F01297-01298, 1303, 1457-1458, 1475-1477, 1481-1487, 1531, 1539, 1620-1622, 1626-1627, 1676, 1698, 1717, 1720-1721, 1729, 1753-1754, 1796-1797, 1828-1829, 1875-1876 |
| C18 | N8F00991, 993, 1004, 1011-1014, 1016-1017, 1019, 1073-1074, 1191, 1251, 1320-1321 |
| C9.3 | CS902293-02294, 2302-2303, 2343-2344, 2347-2349 |
| C9.3B | NGH00139, 505, 518, 619-621, 623, 625-627, 629-631, 633-634, 637-641, 648, 657-660, 664-668, 670-683, 687, 699-701, 707, 716-718, 741-743, 747-748, 756-757, 803, 811-814, 821-826, 845, 847-869, 874-880, 887-888, 936-941, 993, 1054, 1103-1104, 1109-1113, 1197-1198, 1311, 1313-1316, 1321-1323, 1416-1419, 1422-1424, 1426-1428, 1465-1466, 1558, 1600-1602, 1607, 1656, 1777-1778, 1782-1783 |
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| *******Group 3******* | |
| C13 | JR900537, 547, 553-554, 562-563, 598-600, 625, 636-644, 651-653, 656-657, 663-664, 668-669, 723-724, 729-740, 752-753, 797-799, 804-805, 813-815, 835-849, 854-857, 864-866, 967-968, 981-982, 985-987, 1023-1031, 1053-1055, 1121-1122, 1148-1164 N3F02644-02651, 2653-2744, 2746, 2748-2808, 2810-2820, 2822-2847, 2849-2900, 2903-2914, 2918-2988, 2992-2994, 2997-2999, 3002, 3004-3200, 3204-3248, 3255-3430, 3435-3436, 3439-3455, 3457-3481, 3483-3499, 3501-3502 |
| C15 | N5F01215-01296, 1299-1302, 1304-1456, 1459-1474, 1478-1480, 1488-1530, 1532-1538, 1540-1619, 1623-1625, 1628-1675, 1677-1697, 1699-1716, 1718-1719, 1722-1728, 1730-1752, 1755-1795, 1798-1827, 1830-1874, 1877-1970, 1972-1982 |
| C18 | N8F00897-00990, 992, 994-1003, 1005-1010, 1015, 1018, 1020-1072, 1075-1190, 1192-1250, 1252-1319, 1322-1395, 1397-1448, 1450 RT800102-00103 T3500123-00224, 226-229 |
| C9 | PJL00101 |
| C9.3 | CS901930-02292, 2295-2301, 2304-2342, 2345-2346, 2350-2952, 3636, 10939, 10948 |
| C9.3B | NGH00138, 140-141, 502-504, 506-513, 520, 525-527, 529-542, 544-546, 548-618, 622, 624, 628, 632, 635-636, 642-647, 649-656, 661-663, 669, 684-686, 688-698, 702-706, 708-715, 719-740, 744-746, 749-755, 758-797, 799-802, 804-810, 815-820, 827-844, 846, 870-873, 881-886, 889-935, 942-992, 994-1053, 1055-1102, 1105-1108, 1114-1196, 1199-1310, 1312, 1317-1320, 1324-1415, 1420-1421, 1425, 1429-1464, 1467-1557, 1559-1599, 1603-1606, 1608-1621, 1623-1655, 1657-1776, 1779-1781, 1784-1803, 1805-1822, 1824-1836, 1839-1842, 1844 TJJ00101-00130 |
| XQ425 | X8H00102-00295, 298-299, 302-307, 309-313, 316 |
| XQ570 | ME500104-00269 |
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| *******Group 4******* | |
| 735C | TFJ00334 |
| 740 | 3T800044-00359 |
| 740 EJ | 3T700166-00197 |
| 745 | 3T600508-02516, 8898 |
| 980M | KRS03034-03240 MK210258-10950, 20101-20300 WW300180-00191, 193, 195, 203, 205-321, 501-606, 608-625 XDJ00185-00457, 459-462, 464-489, 880-907, 909-910, 912, 914-1007, 1009-1011, 1013-1015, 1017-1025, 1027-1029, 1031, 1033-1062, 1064-1200 |
| 982M | K1Y01742-01815 MK610117-10388, 20101-20151 WMD00280-00309, 501-505, 507, 509-535 XDL00281-00360, 510-666 |
| 986K | SWH00253-00378 |
| D8T | AW400322-01072 FMC01424-01955 |
| R1700K | KT400131-00194, 196-200, 202-203 |
| R2900 | ZLK00127-00137, 139 |
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| *******Group 5******* | |
| 12M 3 | N9B00599-01000 N9F00871-01344 N9P00261-00301 N9R00332-00377 |
| 140M 3 | N9D00977-01714 N9G00271-00317 N9J00709-01376 N9M00546-00591 |
| 14M 3 | N9S00267-00462 |
| 160M 3 | N9E01000-01040 N9K01000-01129 N9L00172-00196 N9T00276-00386 |
| 336 | DKS00176-00277, 280-339, 341-347, 349-365, 367-376, 378-379, 381-386, 388-458, 460, 462, 464-466, 468-1321, 1323-2481, 10001-10076 FEL00146 HDF00111-00151, 10001-10028 JHD00157-00508 WFF00131-00247, 10001-10143 YBN00143-00759, 10001-10528, 10530-10532 |
| 336 L OEM | JWG10101-10103 |
| 336 OEM | KZE00101-00126 |
| 336F | NBL20001-20014 YFD20005-20030 |
| 336F L | DSW20002-20010 KCS00434, 10001-10140, 20001-20257 LCL20001-20009 RKB20213-20521, 20523-20583, 20585-20588, 20590-20607, 20609-20823, 20825-21288, 21290-21407 SSN20077-20205 TJE20006-20031 TZA20046-20320 |
| 336F LN | LJY20014-20100 WCF20001-20010 |
| 336F LNXE | YBH20003-20011 |
| 336F LXE | DFY20014-20052 LTP20014-20060 PFL20003-20005 |
| 336F OEM | WGF10111-10118, 90200-90203 |
| 336F XE | NAJ20002-20018 |
| 336F XE OEM | KTM10101 |
| 340 | GMJ00121-00124, 10001-10006 SZT00126-00132, 10001-10012 TMK00101-00105, 10001-10003 TYH00133-00166, 10001-10029 WDN00173-00183, 10001-10007 |
| 340 OEM | MKF00101 |
| 340F | RBD20014-20068 SGH20002-20030 WBX20001-20022 XBD20001-20038 |
| 340F UHD | DWK00126-00145 |
| 349 | LKG00143-00145, 147-175, 10001-10006 RYG00201-00205 |
| 349F | HLB20001-20023 |
| 349F L | BZ220069-20345, 20347-20817, 20820-21061, 21064-21067 HPD20074-20217, 20219-20221, 20223-20237, 20239-20496, 20498-21170 KEA20005-20074 TEW20001-20009 |
| 349F LXE | RAX20001-20006 SFG20001-20010 |
| 352 | HDL00124 KZY00171 MGR00167-00168, 170-181, 10001-10005 REK00123 |
| 352F | RBF20001-20025 WNA20001-20021 WYA00125-00135 |
| 352F (VG) | A9J20012-20101 NDC20016-20177, 80001-80207, 80210-80259 YEG20008-20107 |
| 352F OEM | B3690101-90102 MYD10103-10104 |
| 352F XE-VG | MDR20001-20044, 80001-80025 |
| 374 | JGP00121-00125 |
| 374F L | EBF00114, 10001-10098, 20001-20086, 20088-20131, 20133-20140, 20143-20311 XWL00131-00245 |
| 374F OEM | DPE00114 |
| 390 | LTK00181-00187 |
| 390F L | FEH20021-20056, 20058-20062, 20064-20077 HNG00171-00378 YHT00271-00352 |
| 390F OEM | EXB00105-00106 GMR10101 |
| 621K | WTA00127-00160 |
| 621K OEM | WTE00138-00163 |
| 623K | WTB00255-00406 |
| 631K | WTR00120-00155 |
| 631K OEM | WT400102-00111 |
| 770G | KD200100-00128 KDH00402-00503, 1000-1001 |
| 770G OEM | RMA00104-00110 |
| 772G | KE300100-00133 KEX00367-00502, 1000-1001 |
| 772G OEM | RME00102-00104 |
| 973K | MKL00304-00398 |
| D9T | JC200151-00153 REX00533-00736, 739 |
| PM3 | JHZ00100-00112 NJX00100-00129, 200-201 NM900100-00110, 112-114, 200-201 |
| PM310 | NMA00102-00118 |
| PM312 | NJ900102-00146 |
| PM313 | JH900101-00120 |
| PM6 | FG400100-00119 LB800100-00104, 106-107 TPH00100-00104 XS600100 |
| PM620 HRC | JB900161-00216 |
| PM622 HRC | JFC00165-00212 |
| RM400 | AK300100-00103 |
| RM500B | MB900177-00211, 213-235 |
| RM600 | SP700100 |
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| *******Group 6******* | |
| 637K | WTS00128-00167 WTT00103-00106 |
| 657K | WSJ00157-00165 |
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| *******Group 7******* | |
| 627K | WTC00283-00488 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 20R9272 | PUMP GP-DIESEL (24 Volt) |
| 1 | 5848135 | FILTER-DEF |
| 1 | AFTSOFTWARE | AFTERTREATMENT SOFTWARE |
| 1 | DCUSOFTWARE | DCU SOFTWARE |
| 1 | ENGSOFTWARE | ENGINE SOFTWARE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 20R9271 | PUMP GP-DIESEL (12 Volt) |
| 1 | 5848135 | FILTER-DEF (As Required) |
| 1 | 5848136 | FILTER-DEF (As Required) |
| 1 | 5848137 | FILTER-DEF (As Required) |
| 1 | AFTSOFTWARE | AFTERTREATMENT SOFTWARE |
| 1 | DCUSOFTWARE | DCU SOFTWARE |
| 1 | ENGSOFTWARE | ENGINE SOFTWARE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 13% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 20R9271 | PUMP GP-DIESEL (12 Volt) |
| 1 | 20R9272 | PUMP GP-DIESEL (24 Volt) |
| 1 | 5848135 | FILTER-DEF (As Required) |
| 1 | 5848136 | FILTER-DEF (As Required) |
| 1 | 5848137 | FILTER-DEF (As Required) |
| 1 | AFTSOFTWARE | AFTERTREATMENT SOFTWARE |
| 1 | DCUSOFTWARE | DCU SOFTWARE |
| 1 | ENGSOFTWARE | ENGINE SOFTWARE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 13% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 4******* | ||
| 1 | 20R9272 | PUMP GP-DIESEL (24 Volt) |
| 1 | 5848136 | FILTER-DEF |
| 1 | AFTSOFTWARE | AFTERTREATMENT SOFTWARE |
| 1 | DCUSOFTWARE | DCU SOFTWARE |
| 1 | ENGSOFTWARE | ENGINE SOFTWARE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 13% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 5******* | ||
| 1 | 20R9272 | PUMP GP-DIESEL (24 Volt) |
| 1 | 5848137 | FILTER-DEF |
| 1 | AFTSOFTWARE | AFTERTREATMENT SOFTWARE |
| 1 | DCUSOFTWARE | DCU SOFTWARE |
| 1 | ENGSOFTWARE | ENGINE SOFTWARE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 6******* | ||
| 2 | 20R9272 | PUMP GP-DIESEL (24 Volt) |
| 1 | 5848136 | FILTER-DEF (Rear Engine) |
| 1 | 5848137 | FILTER-DEF (Front Engine) |
| 2 | AFTSOFTWARE | AFTERTREATMENT SOFTWARE |
| 2 | DCUSOFTWARE | DCU SOFTWARE |
| 2 | ENGSOFTWARE | ENGINE SOFTWARE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 7******* | ||
| 2 | 20R9272 | PUMP GP-DIESEL (24 Volt) |
| 2 | 5848137 | FILTER-DEF |
| 2 | AFTSOFTWARE | AFTERTREATMENT SOFTWARE |
| 2 | DCUSOFTWARE | DCU SOFTWARE |
| 2 | ENGSOFTWARE | ENGINE SOFTWARE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Group 1: Update the Engine, Aftertreatment and DCU software files to the latest available in SIS. Replace the diesel exhaust fluid pump with pump (20R9272). Replace the DEF manifold filter with filter (584-8135). Clean the DEF tank using the Diesel Exhaust Fluid Tank Flush procedure in SIS. Group 2: Update the Engine, Aftertreatment and DCU software files to the latest available in SIS. Replace the diesel exhaust fluid pump with pump (20R9271). Replace the DEF manifold filter with filter (584-8135 replaces 453-1604, 584-8136 replaces 453-1605, 584-8137 replaces 453-1606). Clean the DEF tank using the Diesel Exhaust Fluid Tank Flush procedure in SIS. Group 3: Update the Engine, Aftertreatment and DCU software files to the latest available in SIS. Replace the diesel exhaust fluid pump with pump (20R9272 for 24 volt applications, 20R9271 for 12 volt applications). Replace the DEF manifold filter with filter (584-8135 replaces 453-1604, 584-8136 replaces 453-1605, 584-8137 replaces 453-1606). Clean the DEF tank using the Diesel Exhaust Fluid Tank Flush procedure in SIS. Group 4: Update the Engine, Aftertreatment and DCU software files to the latest available in SIS. Replace the diesel exhaust fluid pump with pump (20R9272). Replace the DEF manifold filter with the filter (584-8136). Clean the DEF tank using the Diesel Exhaust Fluid Tank Flush procedure in SIS. Group 5: Update the Engine, Aftertreatment and DCU software files to the latest available in SIS. Replace the diesel exhaust fluid pump with pump (20R9272). Replace the DEF manifold filter with filter (584-8137). Clean the DEF tank using the Diesel Exhaust Fluid Tank Flush procedure in SIS. Group 6: Update the Engine, Aftertreatment and DCU software files to the latest available in SIS. Replace the diesel exhaust fluid pump with pump (20R9272). Replace the DEF manifold filter with filter (584-8136 replaces 453-1605, 584-8137 replaces 453-1606). Clean the DEF tank using the Diesel Exhaust Fluid Tank Flush procedure in SIS. Group 7: Update the Engine, Aftertreatment and DCU software files to the latest available in SIS. Replace the diesel exhaust fluid pump with pump (20R9272). Replace the DEF manifold filter with filter (584-8137). Clean the DEF tank using the Diesel Exhaust Fluid Tank Flush procedure in SIS. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-48 mo |
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| NOTE: This is a 3.0-hour job for Group 1 | ||||||
| NOTE: An additional 2 hours is allowed after failure. |
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| *******Group 2******* | ||||||
0-48 mo |
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| NOTE: This is a 3.0-hour job for Group 2 | ||||||
| NOTE: An additional 2 hours is allowed after failure. |
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