PRODUCT SUPPORT PROGRAM FOR REPLACING THE CLEANER FINGERS ON CERTAIN 826K, 836H, AND 836K LANDFILL COMPACTORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE CLEANER FINGERS ON CERTAIN 826K, 836H, AND 836K LANDFILL COMPACTORS [UEBE0358]

FRAME AND BODY

CLEANER BAR GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE CLEANER FINGERS ON CERTAIN 826K, 836H, AND 836K LANDFILL COMPACTORS

UEBE0358-00

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17May2020

U-315

A-261

D-297

O-291

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE CLEANER FINGERS ON CERTAIN 826K, 836H, AND 836K LANDFILL COMPACTORS
7160		PS54339

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NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54339" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31May2022

PROBLEM

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The existing cleaner fingers can fail on certain 826K, 836H, and 836K Landfill Compactors. If the existing cleaner finger fail, it can cause thread damage to the mounting holes.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
836H	BXD01003, 1021-1022, 1056, 1242
836K	L6Z00201, 252 LWZ00225-00232 T6X00102-00108, 110-129, 132-134, 136-156, 158, 160-168, 170-175, 177-184, 186-197, 201-207, 210-218, 220-233 TWZ00250-00254, 401-410, 412, 415-420, 423, 426, 428-429, 432-455, 500-509, 511, 513-533, 535-554, 556-574, 576-590, 592-606, 608-637, 639-652, 654-655, 659-663, 665, 667, 669, 672-673, 678-681, 683-685, 689-693, 695-697, 699-721, 723-727, 731-732, 735-739

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*******Group 2*******

826K

23206038-06040, 6044-6045, 6204, 6208, 6216, 6220-6223, 6225, 6230-6235, 6243-6244, 6246-6247, 6250, 6256-6257, 6260, 6263-6264, 6266, 6268, 6273, 6275-6277, 6282-6283, 6288-6291, 6295, 6297, 6300-6301, 6304-6310, 6312, 6317, 6323, 6325, 6328, 6332-6336, 6338, 6340-6344, 6347-6349, 6351, 6358, 6362, 6365, 6373, 6379, 6383, 6388, 6394-6395, 6398-6399, 6402-6404, 6406-6408, 6410, 6418, 6422, 6425, 6427, 6431-6433, 6436-6437, 6441, 6447, 6449, 6454, 6462, 6470

2L300201-00202, 204, 206-207

2T600102-00103, 105-107, 111-112, 115, 117, 120-122, 124-128, 130, 133

SET00300, 310, 500-507, 509-514, 516, 518-519, 521, 523, 526, 528

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
80	8T4167	WASHER-HARD
80	2446356	BOLT-HEX HEAD
32	5690571	BAR
8	5814831	PLATE
8	5814837	PLATE
16	5853174	PLATE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
80	8T4167	WASHER-HARD
80	2446356	BOLT-HEX HEAD
32	5690571	BAR
1	5815445	BAR AS-CLEANER
1	5815446	BAR AS-CLEANER
2	5815530	PLATE
6	5815531	BLOCK
16	5853174	PLATE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If the machine experiences multiple cleaner finger failures, and there is thread damage, refer to M0113339, Special Instruction, "Procedure to Install Improved Cleaner Bar on Certain 826K, 836H, and 836K Landfill Compactors", to complete this Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-6000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-8000 hrs, 37-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 24.0-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-6000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-8000 hrs, 37-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%