PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF PUMP ON CERTAIN 785G, 793F, 794 AC, AND 797F OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF PUMP ON CERTAIN 785G, 793F, 794 AC, AND 797F OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS [UEBE0376]

AIR INLET AND EXHAUST SYSTEM

AFTERTREATMENT GP

PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF PUMP ON CERTAIN 785G, 793F, 794 AC, AND 797F OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS

UEBE0376-00

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10Sep2020

U-543

D-513

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF PUMP ON CERTAIN 785G, 793F, 794 AC, AND 797F OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS
108J		PS54433

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NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54433" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

30Sep2022

PROBLEM

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The existing DEF Pumps can fail on certain 785G, 793F, 794 AC, and 797F Off-Highway Trucks, and 994K Wheel Loaders. If an existing DEF pump fails it can lead to aftertreatment inducement issues.

AFFECTED PRODUCT

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Model	Identification Number
785G	RTL00100-00116
793F	D3T00142-00187
794 AC	HRT00100-00106
797F	LTZ00140-00162
994K	SMX00201-00208

PARTS NEEDED

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Qty	Part Number	Description
1	5822252	PUMP GP-DEF
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If a DEF Pump fails, replace the pump. Refer to Disassembly and Assembly, M0080117, "Diesel Exhaust Fluid Pump - Remove and Install".

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-12000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
12001-24000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 4.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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