
03Mar2020 |
(Revised 24Nov2020) |
Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING PL522 OR PL523 RADIOS TO A PL542V2 4G CELLULAR RADIO ON CERTAIN AVSpare PRODUCTS |
|
7606 7620 7610 | PS46590 |
NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46590" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
NOTE: | This Revised Service Letter replaces 03Mar2020 (Revised 27Oct2020) Service Letter. Changes have been made to the Affected Product. |
TERMINATION DATE |
31Dec2022 |
PROBLEM
Telematics Radios worldwide will phase out of 2G/3G communication that will occur over the next 3 years. Devices operating in the 2G and 3G range will no longer be supported over Cellular networks, resulting in assets not reporting in various user interfaces. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
120K | SZN01463, 1550-1551, 1720, 2305-2309, 2311, 2313-2314, 2316-2319 |
120K 2 | SZS00420, 683 |
120M 2 | M9C00267 M9H00348 |
12M 2 | F9M00372, 464 R9S00280 |
12M 3 | N9F00237, 322 |
140H | 5HM00634, 708 XZH01091, 2095, 2201 |
140K | SZL01568, 2026, 2061, 2063, 2075, 2130-2134, 2136, 2167-2176, 2211, 2284, 2356, 2647, 2745, 2794, 2847, 2850, 2921-2922, 2955, 3013-3015, 3307, 3309, 3353, 3407-3408, 3446, 3459-3460, 3463, 3465-3467, 3469-3470, 3472, 3485-3486, 3491-3492, 3521, 3527, 3531-3532 |
140M | B9D01865 B9M00942, 1040 |
140M 2 | M9D01037, 1328 R9M00228 |
140M 3 | N9J00180 |
14H | ASE00627, 2089 |
14M | R9J01253 |
160H | XZK00437 |
160K | SZM00162, 633-634 |
160M | D9T01371 |
16H | ATS00659 |
16M | B9H00143 R9H00233, 449, 739, 923 |
24M | B9K00407 |
320C | BPR06457 MAB00465 |
320D | DHK00482, 624, 944 FAL01678, 2928, 4483, 7345, 7376, 8873, 8876-8877, 8887, 8890, 8894, 8896, 8900-8901, 8916, 8921, 8947, 8954, 8961-8962, 8964, 8966-8967, 8969-8973, 8975-8977, 8988, 8990-8991, 8993, 8995-8997, 8999, 9001-9003, 9009, 9011-9012, 9015-9016, 9019, 9022, 9027-9029, 9031, 9034-9035, 9037, 9040-9043, 9045, 9047-9048, 9052-9053, 9055-9056, 9058, 9060-9065, 9071, 9076, 9078-9082, 9085-9095, 9100, 9102, 9104-9105, 9108, 9110-9112, 9115, 9228, 9232-9233, 9235, 9237, 9271, 9276, 9278-9280, 9282, 9284, 9286, 9288-9289, 9293-9295, 9297, 9299-9302, 9305-9307, 9309, 9311-9315, 9318-9319, 9323, 9326, 9328, 9330-9333, 9335, 9344, 9437, 9446, 9448, 9450-9451, 9454-9460, 9462-9465, 9468-9469, 9471-9472, 9474-9479, 9481, 9485-9486, 9490-9492, 9494, 9496-9498, 9500-9501, 9504, 9558, 9566-9567, 9604, 9609-9611, 9614, 9616, 9620-9621, 9623, 9625-9627, 9629, 9631, 9643-9644, 9647-9649, 9652-9654, 9656-9657, 9662-9663, 9681-9682, 9684, 9699, 9725-9726, 9729-9730, 9734-9735, 9737-9739, 9741, 9743, 9745-9746, 9749, 9753, 9755-9757, 9763, 9765, 9767-9776, 9778, 9780, 9786, 9789-9791, 9795-9798, 9800, 9804, 9808, 9821, 9869, 9880, 9889-9892, 9897-9898, 9979, 9982, 9987-9989, 9993, 9996, 9999-10005, 10007, 10009-10012, 10015, 10032-10037, 10051, 10063, 10074, 10076, 10078-10079, 10083-10084, 10087-10092, 10094-10099, 10101, 10106, 10109, 10131, 10137, 10145, 10147, 10149, 10152, 10158-10159, 10161-10163, 10166, 10168-10169, 10173, 10179, 10182, 10186, 10188, 10190-10193, 10195-10196, 10198-10202, 10204, 10206-10207, 10209-10214, 10225, 10234, 10269, 10277, 10364, 10366, 10374, 10376, 10379-10380, 10394, 10397, 10420, 10423, 10430-10432, 10435-10436, 10438, 10440, 10443, 10445, 10447-10448, 10450, 10452, 10455-10459, 10462-10471, 10473, 10478-10479, 10483, 10490, 10492-10497, 10499-10500, 10504-10508, 10510-10512, 10541, 10543, 10546, 10548-10551, 10553-10557, 10560-10563, 10566, 10568, 10574, 10576, 10584-10585, 10598, 10610, 10613-10614, 10622, 10625, 10627, 10630-10631, 10633, 10635-10636, 10638-10639, 10642-10648, 10651, 10654-10658, 10662, 10664-10665, 10667-10669, 10672-10675, 10677, 10680, 10682-10683, 10685, 10690, 10693-10695, 10697-10701, 10704-10705, 10708-10709, 10711-10712, 10717-10718, 10724, 10727, 10729, 10737-10738, 10740, 10743-10744, 10746, 10748-10761, 10763, 10765-10767, 10774-10775, 10777-10778, 10782-10783, 10786, 10788, 10790, 10801, 10806-10811, 10813-10815, 10817, 10819-10820, 10828, 10833, 10840, 10848-10849, 10851-10852, 10854, 10856, 10858, 10864-10865, 10868-10869, 10873, 10875, 10878-10885, 10887-10891, 10893, 10896-10897, 10899-10902, 10906-10907, 10910-10911, 10913, 10917-10922, 10924, 10927, 10930, 10934-10936, 10938, 10943, 10945, 10948, 10951, 10953, 10961, 10963-10964, 10966, 10971-10981, 10983, 10987, 10989, 10991-10993, 10995-10996, 10999, 11001, 11003, 11007, 11013, 11042, 11045, 11047, 11059, 11061, 11068-11070, 11073-11076, 11084-11085, 11088-11089, 11092-11093, 11099, 11101 JGZ02480, 2851 KGF00684, 1837, 5565, 6549, 7611, 7631, 7639, 7698, 7707, 7736, 7740, 7904, 7929, 7935, 7953, 7974, 8326, 8332-8333, 8679, 8701, 9176, 9179, 9181, 9184 KLM00259 PCM02335, 2340, 2350, 2379, 2392, 2417, 2419, 2423, 2449, 2456-2457, 2460, 2466, 2470, 2476, 2482, 2499, 2519, 2545, 2559, 2616, 2618, 2620-2623, 2629-2631, 2634, 2639, 2642, 2644, 2671, 2678, 2683, 2689, 2698-2699, 2710, 2714, 2718, 2722, 2726, 2732-2735, 2748, 2754, 2766, 2768-2769, 2771, 2808, 2813, 2821-2822, 2830, 2859, 2862, 2869, 2871-2872, 2877, 2882, 2884, 2888-2889, 2971-2972, 2979, 2988, 2995, 3010, 3012-3023, 3025, 3028, 3030-3031, 3035-3038, 3040-3042, 3045-3047, 3049-3051, 3053-3060, 3066, 3068-3070, 3073, 3075, 3077-3080, 3083, 3085, 3087-3088, 3092-3094, 3097, 3104-3105, 3111, 3114, 3118, 3121, 3124-3125, 3127-3132, 3134, 3137-3139, 3143-3144, 3150, 3152-3159 |
320D 2 | DNP00277, 315, 408, 536, 691, 795, 817, 827-828, 854, 857, 859 LCA00286, 318, 324, 329-333, 337, 340-344, 346, 349, 353, 363-366, 372-373, 381-382, 388, 392, 394-395, 403, 405-407, 412-414, 416-417, 427, 444, 446-449, 453-459, 461, 465, 467, 469, 471, 473, 486-492, 494-495, 497, 504, 506-515, 524-525, 530, 532, 534, 537, 556-558, 560, 562-563, 566, 571, 582-583, 589, 591-594, 597-600, 604-605, 607, 614-617, 622, 624, 627, 630, 642-650, 652-654, 658, 660-662, 664, 669-674, 677-678, 682-683, 685-687, 689-692, 696, 698, 700-706, 708-709, 712-714, 716, 791-794, 799, 812, 819-820, 822, 824, 828-829, 834-835, 841-842, 845-849, 853, 856-857, 860-861, 863-865, 868-870, 872-877, 884-887, 890, 896-897, 900-902, 904, 906-910, 913, 916-923, 925-926, 928-933, 935-936, 940, 942, 946-950, 953, 956, 959-960, 963, 965-966, 968, 970, 999-1002, 1004-1010, 1012-1013, 1015-1016, 1020-1024, 1026-1030, 1033-1036, 1040-1043, 1048-1055, 1057, 1063, 1066-1070, 1074, 1076-1078, 1080, 1083-1084, 1087, 1091, 1093-1095, 1098-1100, 1105, 1108-1109 RDZ10093-10094, 10106 TDN00361, 363, 369, 378, 382-383, 387-388, 390-394, 397, 401-402, 405, 409, 412-413, 441, 450-451, 453, 457-461, 467, 470, 475, 478, 489-490, 494, 500, 502-503, 505-506, 514, 520, 522-524, 527-529, 534-536, 539, 541, 543, 545, 549 TDZ00162-00163, 165, 167-168, 171-172, 175-176, 181-182, 184-187, 189, 191, 194-195, 197, 201, 203-205, 210-212, 215-218, 221-222, 230-235, 238-242, 245-246, 248, 250-251, 253-255, 258-260, 264-267, 272, 274-276, 279, 282-288, 290-296, 298-300, 307-309, 312-323, 327, 329-330, 334, 336-337, 339-340, 343-345, 348, 351-352, 356, 362-366, 368-369, 372-374, 376-378, 381, 385, 389, 391, 396, 406, 409-412, 416, 418-420, 422-425, 427-429, 433-434, 437-438, 441, 445-446, 450, 465-466, 469, 472, 474, 476-480, 482-486, 489, 500, 503, 505-506, 513-514, 516-518, 520-521, 523-525, 530-531, 533, 537-538, 540-541, 543, 552, 554, 561, 565-568, 573, 576-577, 586, 588, 606, 608-609, 626-628, 631-632, 634-642, 644, 657, 665, 668-669, 679, 682, 685, 688, 692-695, 699, 707, 709, 725 TMF00234-00238, 241, 244-247, 249-252, 254-256, 260-261, 265-266, 269, 273 YBK00207 |
320D 2GC | ZBH00548-00549, 556, 598 |
320D 2L | DNS00466-00467 EKT00169, 191 RAR00445, 449, 533, 539, 662, 912, 938, 1239, 1534 ZCS00191-00192, 375, 380, 772, 1111, 1209-1210, 1302, 1391, 1491 |
320E L | NAZ00189, 232, 245-246, 257, 260, 284, 355, 393, 403, 422, 450, 453, 466, 480, 604, 635, 657, 692, 713, 738, 762, 764, 766, 857, 861, 894, 900, 912-914, 931, 951, 961, 963, 994, 998, 1021, 1059, 1073, 1094, 1130, 1132, 1144, 1148, 1150, 1178, 1202, 1217, 1326-1327, 1341, 1435, 1445, 1468, 1501, 1522, 1555, 1592, 1708, 1725-1726, 1740, 1855, 2019 TNJ00226-00227, 242, 309, 325, 343 WBK00218, 268, 324-325, 327, 361, 449, 468, 492, 523, 527, 561, 599, 624-625, 632, 644, 661, 692, 695-696, 718, 813, 824, 835, 860, 882, 887, 889, 917, 941, 967, 1074, 1134, 1205, 1295, 1315, 1339, 1357, 1359, 1408, 1434, 1436, 1477, 1483, 1489, 1497, 1528, 1583, 1642, 1717, 1981, 2095, 2101, 2108, 3339, 3389 |
320E LN | DFG00196 |
320E LRR | PNL00166, 173, 182, 187-188, 191-192, 206-208, 227, 233, 235-236, 262, 269, 271, 288, 378, 381, 412-414, 416, 421-426, 431-432, 499, 553, 635 TFX00111, 166-167, 215, 241, 262, 293-294, 333, 363, 386-388, 462, 501 |
321D LCR | MPG00422, 453, 535, 638, 733, 759, 999, 1046 TXA00430-00431, 437, 483 |
322B | 1ZS00221 |
322C | MAR00239 |
323D 2L | KCE00304 PJP01196, 1315, 1321-1323, 1330 |
323D L | JLG00353, 413 SDC00464, 735, 828, 911 |
323D LN | RAC00533 |
323E L | RAP00183, 188-189, 197, 206-207, 284, 302, 320, 361, 378-379, 398, 402, 413, 427, 446-447, 456, 458-459, 473, 490, 505, 519, 529, 553, 559-560, 565-566, 581-582, 595, 602, 609, 630-631, 634, 636, 677, 684, 690, 704, 727, 751-752, 776, 816, 827, 829, 844, 849, 854, 869, 879, 889, 893, 897, 905, 915-916, 918-919, 922-923, 933, 945, 949, 957-958, 964-965, 978, 981, 1029 |
323E SA | YRP00135-00138, 141, 145, 149, 159-160, 163-164, 171, 183, 186, 196-197, 209, 223 |
324D L | DFP00814, 867, 1188, 1194, 1215, 1219, 1331, 1347, 1351 JJG00146 SYM00705, 722, 788 |
324D LN | EJC00681, 684 |
324E L | PNW00365, 380, 444, 462, 492, 507, 524, 533, 561, 594, 605, 623, 676, 690-691, 695, 724, 733, 743, 758-759, 762, 891, 894, 896, 1384 TLF00115, 154, 186, 205, 207-208, 220, 223, 228, 268, 277, 314, 316-317, 323, 335, 368-369, 378, 381-382, 387-391, 431, 448-449, 474, 506-507 |
324E LN | LDG00243, 246, 258, 263, 280, 286, 302, 306-307, 317, 319, 363, 401, 403, 411, 434, 485, 518-520, 535, 559, 561, 564, 567, 569, 571, 591 |
325C | CRB00705 JLC00296 |
325D | GPB00777 SCR00817, 837, 891 |
328D | MKR00186 |
328D LCR | RMX00327, 419, 432, 487, 504, 811, 966 SWF00224, 228, 265, 284 |
329D 2L | THW00316-00317, 327, 394, 417, 419 |
329D L | DJF00858-00859, 928, 1014, 1023, 1219, 1228, 1251, 1293 MNB00723, 1181, 1183, 1228, 1230-1232, 1234, 1279, 1282, 1315, 1381, 1431 |
329E L | PLW00384, 434, 449, 455, 461-462, 504, 535, 556, 573, 617, 682, 722, 743, 811, 864, 931, 956, 966, 977, 983, 996, 1013, 1022, 1046-1047, 1051, 1057, 1096, 1116, 1125, 1135, 1256, 1320, 1368, 1461, 1484, 1494, 1513, 1517, 1534, 1580, 1626 TST00356, 360, 402, 421, 447, 474, 479, 482-483, 505, 508, 523-529, 565, 573, 595, 603, 628, 633-634, 639, 644-645, 679, 685, 687, 702, 705, 707, 728, 734, 739, 746, 764, 769, 776-778, 831, 836, 840, 844, 849, 863, 865, 869 ZCD00173, 179, 185, 240, 243, 463, 465-466, 471, 474-475, 498, 504-505, 536, 554-555, 559 |
329E LN | RLD00242, 274, 276, 318, 320-321, 338, 343, 345, 349, 363, 378, 389-390, 396, 413, 422-423, 427, 461, 463-464, 470-471, 482, 499, 503, 541, 551, 553, 612, 645, 651, 656-657, 659, 663, 678-679, 682, 691, 720, 733-736, 742, 748, 758, 782 |
330C L | DKY01980, 3250, 3611 GKX00344 |
330D | NBD00737, 743, 746 RAS00711 |
330D 2L | RCK00189, 280 SZK00268, 345 |
330D FM | L2K00217 |
330D L | MWP01277, 2299 |
330F L | WBA00117, 126 |
330F LN | LBN00173-00174, 187, 208 |
335F | KNE00387 |
336D | KKT01072 |
336D 2 | TLY00203, 238, 242, 249 WDC01367, 1370 |
336D 2L | YCF00380-00381, 413-414, 473-474, 527-530, 558, 598, 603, 605, 624, 729, 870 |
336D L | J2F00401, 478, 488, 501, 503, 855-857, 865, 878, 960, 976, 978, 989 M4T01396 MDS00234 MPL00537, 541 PPN00632 PRF01357 W3K00597 ZML00493, 500 |
336E L | BZY01293, 1311, 1386, 1411, 1437, 1442, 1453, 1460, 1488, 1541, 1556, 1596, 1620, 1632, 1644, 1697, 1699, 1704, 1886, 1894, 1909, 1916, 1923, 1926-1927, 1938, 2033, 2036, 2074, 2113, 2116, 2118, 2122, 2438, 2440-2441, 2468 FJH00222, 274, 277, 501, 518, 590, 604, 799, 920, 1107, 1151, 1159, 1492 JRJ00340, 439, 477, 489 YCE00223, 250, 269, 287, 322, 391, 537, 549, 554, 586, 592-594, 602, 616, 650, 662, 709 YEP00141, 378, 460, 466, 480, 494, 499 |
336E L H | GNY00131 RZA00327, 427, 444, 995, 1044 |
336E LN | TMZ00242, 265, 267, 298, 314-315, 328-329, 337-338, 358, 363 |
336E LN H | SSL00150, 153, 155, 161 |
336F L | RKB01424 WTZ00161 ZBJ00145 |
336F LN | KFT00263 RBC00217 |
336F LN H | MTW00167 |
336F LXE | DFY00205, 210, 221, 223, 225 LTP00204 |
336F OEM | B3400103-00104 |
345B II LC-FIX | AGS00602, 1394, 1503 |
345B L II | CCC00421, 1295 |
345C | DHP00434 PJW00379, 1057, 1571, 2042 |
345D L | RGG00252 |
349D 2 | RAN00237 |
349D 2L | TAH00353 |
349E L | KFX00184, 374, 389, 413-414, 427, 450, 475, 506, 524, 537, 584, 607, 647, 649, 697 |
349E LC-VG | DGE00228 |
352F | XAL00123 |
352F (VG) | KBP00236, 273, 285, 301, 307 |
352F XE-VG | SD200205 |
365C L | MCS00392 |
374D OEM | JNZ00121, 147, 149 |
374F L | DNM00220, 366 |
385C L | EDA00492 T2E76001 |
390D L | WBT00266 |
390F | GAY00193 |
390F L | MGF00154, 230, 268, 275 |
390F MH OEM | B3700102 |
390F OEM | PT700101 |
529 | 52965373 |
561N | TAD00114 |
583T | CMX00444-00445, 447-448 |
587T | FAT00474 |
6015 | DHB15341 |
623B | 46P02275 |
627G | DBD00770 |
637G | DFJ00272 |
725 | B1L00624, 1583, 2761, 2865, 2882, 2897 |
725C | TFB00121, 211, 374, 419, 431, 795 |
730 | AGF00946, 953 B1M02048, 2202, 4084, 4220, 4223, 4271, 4285-4286 |
730C | LFF00257, 262, 265, 287, 297, 338, 341, 370-371, 433 TFF00141, 148, 198, 237, 249, 251-252, 255, 327, 332, 342, 352, 499, 606, 810, 859, 1083, 1104, 1118, 1329 |
735B | L4D00460 T4P00349, 352, 385, 389, 463 |
735C | TFJ00192 |
740 | B1P00662, 1623, 3173, 3510, 6049 |
740B | L4E00644, 670, 679, 681, 689, 827-828, 1003, 1007, 1072, 1254, 1434, 1954, 2175, 2307, 2334, 2336-2339, 2387, 2402, 2458, 2464, 2558, 2576, 2617, 2619, 2980, 3164 T4R00313, 350, 395, 845, 860, 898, 1186, 1196, 1206, 1411-1412, 1415, 1854, 2003, 2162, 2504, 2777, 3050 |
745C | LFK00719-00720 TFK00744, 1260, 1331 |
773B | 63W03272, 3277 |
773F | EED00454, 581 |
775E | BEC00103 |
775F | DLS00710, 793 |
777 | 84A01293, 1309 |
777B | 4YC01652, 1654, 1657 |
777C | 4XJ00988 |
777D | FKR00935, 1127-1128, 1219, 2079 |
785D | MSY00068-00069, 103, 327, 401, 412 |
789B | 7EK00561 |
789C | 2BW00119, 1629, 1990-1991, 2022, 2029 |
825G | 6RN00320 |
826G | 7LN75013 |
834H | BTX01231 |
836G | 7MZ00274, 447 BRL00368, 375, 515 |
836H | BXD00297, 412, 668 |
854G | A4W00239 |
854K | H8M00310 |
943 | 19Z00227 |
950 GC | M5K00308, 372-374, 402-403, 459, 586, 589, 626-627, 646, 650-652, 720, 766, 769, 949, 971-973, 1015-1017, 1051-1052, 1306-1307, 1394, 1405, 1710, 1875, 1888, 1914, 1990-1992, 2073-2074, 2098-2099 |
950F I/II | 4DJ03490 |
950G | 3JW01008 |
950G II | AXR00250 AYB00403 |
950H | JAD02004-02006, 2037-2038, 2040, 2093, 2095, 2215, 2218 K5K01615 M1G00360 MXL01006, 1050, 1079, 1263, 1292, 1593, 1640-1641 N1A00155, 1266, 1634 |
950K | FER00213, 216, 269, 286, 295, 298, 304, 402, 436, 453, 476-477, 506, 533, 549, 610, 684, 687, 710, 712, 741, 747, 753, 776 J5M00189, 194, 201, 252, 275, 303, 332, 334, 336, 357, 359, 368, 374-377, 407, 422, 457, 460, 462, 464, 466, 477, 482, 484, 503, 508, 519, 530, 537, 551-553, 1041, 1082, 1091, 1114, 1159, 1183, 1185, 1191, 1216 R4A00291, 308, 338, 340, 342, 397, 409, 418, 443, 455, 473, 532, 582, 588, 593, 598, 607, 621, 676, 761, 843, 861, 943, 1027-1029, 1049, 1070, 1074, 1089, 1099, 1106, 1114, 1118, 1121, 1125, 1137-1138, 1175, 1263, 1324, 1379, 1498, 1507, 1510, 1513, 2023, 2065, 2103, 2110, 2115, 2160, 2171-2172, 2189, 2191, 2217, 2242, 2244, 2256, 2286, 2331, 2333, 2355, 2358, 2390, 2505, 2508, 2512, 2526, 2699, 2773, 2802, 2807-2808, 2818, 2829 |
950M | FTR00303, 308, 311, 318, 354, 362, 388, 416, 440, 457, 489, 511, 566-567, 633 |
953D | LBP01358, 1491, 1612, 1688, 1756, 1819, 1822, 1834 |
962G II | AXY00406 BAB00778 |
962H | K6K00208 N4A00514, 772 |
962K | FLL00167, 187, 298, 396 T6A00289-00290, 300, 304, 326, 331, 370, 395-396, 429, 440, 450, 452, 1031, 1066, 1092 X4T00328-00331, 336-337, 351, 366-374, 380, 396, 448, 476, 481 |
962M | F2T00203, 205, 235, 254, 257, 292, 297, 310, 318, 361 |
963C | 2DS03112 |
963D | LCS00263, 1870, 1898, 1965, 2029, 2063, 2105 |
966F II | 1SL01291 |
966G | 3ZS00498 |
966G II | ANZ01432 |
966H | A6D01303, 1323 A6G00506, 2784 A6J00794 BJ600279, 318, 396, 599-600, 917, 1015, 1462, 1780, 2054, 2335, 2408 RYF01181, 1347, 1349, 1440, 1442, 1602, 1623 TAL02537, 2546, 2680, 2692 |
966K | PBG00310, 334, 337, 341, 381, 394, 398, 414, 418, 427, 457, 462, 473, 484-485, 498, 501, 515, 571, 590, 593, 609, 641, 647, 680, 696-698, 700, 725, 728, 737, 770, 792, 825-826, 834, 846, 926, 968, 1004, 1029, 1032, 1079-1080, 1195, 1236 TFS00121, 148, 180, 191, 196, 232, 308, 370, 390, 392, 452, 511, 565, 589, 662, 666, 673, 676, 689, 733, 740, 748, 760, 762, 799, 833, 873, 875, 894, 913, 955, 958, 1028, 1040, 1078, 1087, 1212, 1275, 1295, 1297, 1307-1309, 1313 |
966K XE | NGX00202, 208, 232, 250-252, 278, 294, 308, 327, 340-343, 362-363, 371, 379, 401, 403, 406-408, 415, 425 |
966M | DYC00403, 426, 490, 508, 592 KJP00407, 515, 529, 554, 556, 653, 733 |
966M XE | P6C00303, 306, 309, 317, 319, 345, 355, 372, 415, 458, 494, 503, 507, 512, 515, 534, 552, 573, 577, 580 |
972G II | AXE00380 |
972H | A7G00796, 803 |
972K | PEM00276, 302, 306, 311, 320-321, 328, 330, 349, 396, 436, 443, 446, 457, 482, 486, 491-492, 495-496, 510, 517, 556, 560, 568, 575, 580-581, 621, 667, 682-683, 695, 700, 750, 773, 788, 793, 832, 911-912, 919, 921, 944 Z4W00118, 151-152, 218, 269, 279, 413, 522, 549, 636, 667, 709, 722, 724 |
972M | A8P00207, 233, 243 JPR00326, 358, 360, 400, 405, 427-428, 485, 558-559, 576 |
972M XE | EDW00206, 216, 238, 248, 253, 288, 296, 328, 343, 379, 390, 394 |
973C | 3RZ00338 LDX00305 |
973D | LCP00316, 319, 323, 327, 381 |
980G II | AXG00449 |
980H | JMS01551, 5157 KZL01257, 1285, 1298 MHG00489, 763, 928, 6329 PF800374, 546, 571-572, 658, 666, 698 |
980K | GTZ00143, 190, 230-231, 317, 332, 342, 344, 409, 420, 565, 595, 597, 607-608, 637-638, 674, 787, 810, 818, 823, 829, 841 W7K00306, 335, 349, 490, 497, 513, 621, 700, 716, 754, 827-828, 859, 897, 903, 909, 957, 990, 1021, 1050, 1070, 1074, 1213, 1224, 1233, 1242, 1288, 1292, 1304, 1314, 1318-1322, 1337, 1524, 1526, 1617, 1671, 1706, 1719, 1754, 1861, 1866, 1884, 1907, 1909, 1927, 1990, 2005, 2072, 2083, 2142, 2242, 2247-2248, 2255-2256, 2259, 2261-2262, 2269, 2274-2275, 2283, 2297, 2305, 2311, 2317, 2368 |
980M | KRS00385 N8T00305, 333, 342, 346, 375, 379, 392, 416, 445, 479, 489-490 |
982M | F9A00209, 221, 225, 236, 245, 257-258, 271-272 K1Y00228, 235, 249, 253, 278 |
986H | L8S00339 |
988B | 50W06574 |
988G | 2TW00501 |
988H | A7A00251, 255 BXY01314, 2166, 2425, 4423, 4712 |
988K | TWX01218 |
990H | BWX00498, 554 |
992D | 7MJ00349 |
992G | AZX00697 |
994F | 44200340 |
AD30 | DXR00365, 578 |
AP-755 | B3T00268 |
AP1000F | AC400162, 172 |
AP1055F | TJ500208 |
CB-534D | C8M00141 |
CB14 | DTT00947 |
CB22B LRC | 46600156, 320, 322 |
CB44B | TWC00143 |
CB54 | JLM00780 |
CC24B | 46800103, 107 |
CP56 | C5P00425, 556 |
CS-423E | BWG00330 |
CS-533E | TJL01630 |
CS-563E | CNG01706 |
CS-583C | 7MN00159 |
CS44 | M4C00678 M4S00180 |
CS54B | L4H00249 M5B00641 |
CS56 | C5S00785, 1244, 1256, 1591 FCS00245, 767 |
CS64 | C7F00179 |
CS66B | CS600230 |
CS78B | L8C00173 |
D10R | 3KR00789 |
D10T | RJG00753, 760, 763, 1044, 1825, 2665, 2685, 2861, 4235 |
D11N | 74Z00320 |
D11R | 7PZ01345 |
D11T | GEB00239 JEL00214 |
D11T CD | TPB00170 |
D5N LGP | AKD00315, 1542 |
D5R XL | D5X00192, 201 |
D6K 2 LPG | RST00241, 247, 414, 622, 922 |
D6K 2 XL | WMR00240, 286, 303, 327, 393, 404-405, 407, 430, 436 |
D6K LGP | DHA01320, 1711, 1912, 2025, 2318 |
D6K XL | FBH02621, 2626 |
D6M LGP | 4JN01200 |
D6N LGP | ALR00755 ALY03028, 3078 PBA00207, 247-248, 334, 349, 515, 523, 716, 763, 768, 941-942, 1186, 1237, 1646, 1702, 1715, 2023, 2131, 2185, 2194, 2737, 3029, 3174 |
D6N XL | PER00230, 245, 376, 444, 506, 644 |
D6R II LGP | ADE00197 BNC00157, 439 |
D6R II XL | AAX01153, 1297 |
D6R II XW | AEP00271 DAE00135 |
D6R III LGP | DMK00195, 321, 328, 495 |
D6R IIIP LGP | DLM00170 |
D6R LGP | 9PN00494 |
D6R X | S6X01656, 1723, 1943, 1947, 2014 |
D6T LGP | JRW00160, 164, 190, 207, 228, 254, 312, 318, 324, 341, 381, 385-386, 400, 421-422, 434, 436-437, 446, 448, 454, 474, 477-478, 510, 516, 519, 554, 571, 594, 623, 633, 656, 660-662, 702 KJL00660 LKJ00367, 390, 585 SGT00107, 110, 113, 120, 137-139, 164, 233, 235, 237, 280, 294, 313, 329-330, 352, 356 ZJB01122, 1193, 1478, 1542, 1545, 1579 |
D6T LGP PAT | EJJ00239 KSB00329, 333, 335, 405, 1138, 1174, 1202, 1237, 1325, 1436, 1459, 1661, 1707, 1835 |
D6T P XW | DJG00349 |
D6T XL | GCT02756-02757 GMK00625, 1287, 1465, 1541 TSM00106 |
D6T XL PAT | DTD01106 |
D6T XW | WLM00126 |
D7E | HKA00425, 438 |
D7E LGP | SSH00348, 352, 360 TJA01178, 1184, 1235, 1238, 1251 |
D7R | DSH00116, 118 R7B00207, 310-311 |
D7R II LGP | ABJ01521 |
D7R LGP | R7H00217 |
D8R | 9EM08639, 8953, 8955-8956, 9146, 9446 |
D8R II | 6YZ01672 |
D8T | FCT01208, 1237, 1283, 1522, 1569 FMC00646 KPZ00865, 1360, 1647, 1662, 2506, 4147-4148 MLN00455, 1763, 1917 |
D9L | 14Y02205 |
D9N | 1JD01862 |
D9R | 7TL00464, 1121, 1123 WDM03045 |
D9T | RJS00377-00378, 525-526, 529, 644, 787, 810, 918 |
IT62H | M5G00358 |
M325D L MH | KAY00243 |
MD5150 | SEY00102 |
MH3037 | KPM00205, 220 |
MH3059 | RBR00302-00303, 306-307, 309 |
PL83 | KSD00199, 201-202, 205, 222, 235, 260, 262 |
PL87 | KKJ00210 |
R1300G | NJB00209 |
*******Group 2******* | |
6020B | DNR00101 |
725C | LFB00224 |
770G | ECM00327 ECX00102-00105, 107-109 KDH00242, 265 |
772G | KEX00121 LTS00392 LTX00206 |
773G OEM | T5S00120 |
775E | BEC00344 |
775G | RFM00634 |
777G | RDR00121 TNM00240, 292, 362-364, 383, 388, 391, 419, 432, 454-455, 536-537, 539, 801 |
777G OEM | T4Y00100, 167-169 |
826K | 23200256, 6036, 6046 SET00307-00309, 311 |
836K | TWZ00560 |
854K | H8M00304, 309 |
854K 2 | H9K00340 |
962K | X4T00288 |
962M | F2T00128 |
966K XE | NGX00107 |
966M | KJP00405 |
966M XE | P6C00553 |
980K | W7K02349 |
988K | LWX00602-00603, 608, 641, 650, 721, 723 TWX00203, 259, 346, 379-380, 382, 409, 464, 605, 1011, 1048 |
992K 2 | ZMX00262, 622, 625 |
D10T | RAB00231 RJG01660, 4707 |
D11T | AMA00182, 189, 257, 259, 270, 272, 382, 456-457, 520 JEL00212, 260, 282, 323, 373 |
D6K XL | FBH01969 |
D9T | REX00347, 411 TWG00273, 321, 333, 462, 488, 510, 519-520, 599 |
PM-200 | P1M00147 |
PS-360C | PJF00595-00596 |
*******Group 3******* | |
226B 3 | MWD06041 |
248B | SCL01385 |
259B 3 | YYZ05025 |
259D | FTL00696, 698 |
262D | DTB00680 |
277C | JWF00658, 2490, 2572 |
279C | MBT02874 |
289D | TAW00810 |
299C | JSP00614 |
299D | GTC01260 |
302.7D | LJL00820, 826, 833 |
303.5D CR | RHP01634 |
303E CR | HHM00516, 522, 2037, 2039 |
304E CR | TTN00354, 2917 |
305.5E CR | FKY01667 |
305D | XER01492 |
305E 2 | H5M01251, 1428 |
306E 2 | E2W01554 |
308D CR | FYC00889, 2388, 2409 |
308E 2CR | FJX00388, 498, 1011, 1303, 1359, 1449, 1500, 2277-2279, 2281, 2360, 2457, 2460, 4497 TMX00574, 584, 816, 865-866, 889, 1271, 1277, 1282, 1289 |
308E CR | GBJ00710, 840, 882, 933, 935, 941, 1028, 1375, 1836, 1885 |
311C U | PAD00314 |
311D LRR | PNJ00288 |
312C L | BWH01526 |
312D | HCW00544, 546 KLE00146, 215, 219 PHH00284 |
312D 2 | TJY00244, 263, 270, 282, 297, 301, 336, 339, 347, 350-352, 359-360, 364-365, 367, 369-370, 372, 374 |
312D 2GC | BRW00565-00571, 578-579, 581-584 |
312D LC | KCD00332 |
312E | PZL00138, 141, 164, 267, 540, 619, 681, 706, 719, 763, 788, 852-853, 857, 875 |
312E L | WEY00242, 244, 278, 325, 372, 400-401, 413, 523, 729 |
313F LGC | GJD00365 |
314D LCR | SSZ00713 TXN00580, 670, 676, 683 |
314E LCR | DKD00191, 262-263, 265, 388, 476, 478, 497-499, 662, 676 ZJT00225, 758, 794, 852, 1415 |
315D | KBD00195 |
315D LC | CJN02818-02819, 3063 |
316E L | DZW01249, 1522, 2026 YZZ00138, 192, 215, 219, 245, 277-279, 298, 332, 338, 458, 461 |
318D 2L | TZS00447, 449-450, 453, 464-465, 475, 481-482 WGR00196, 208, 221, 225, 236, 248, 264-265, 268-269, 273, 278, 287, 293, 296, 300, 303, 312, 317-319, 321, 324, 330 |
318E L | DZF00175, 178, 203, 336 WZS00188 |
319D LC | AYF00301 BZH00162, 330, 429 ZGZ00320 |
416E | MFG07496 |
416F 2 | LYA00161 |
420E | HLS02967 KMW02274 PHC00421 |
420E PL | DAN00830, 895 |
420E ST | DJL03232 |
420F IT | JWJ00349, 2652 |
428F 2 | LYG00245, 356, 637 |
432E | BXE00562, 1479 JBA01675, 1690, 2065, 2558 |
432F | LNR00234, 274 PXR00440 |
434F | FLY00188 MTR00158 |
444F | FBN00193 JXR00237, 341 |
906H 2 | JRF00777, 786, 791, 820, 822, 826-827, 829-830, 834, 854, 1108, 1110, 1113, 1223, 1239, 1261, 1267, 1289, 1384, 1563, 1698, 1778, 1788, 1792, 1808, 1810, 1812, 1821-1822, 1843, 2524, 2618, 2632, 3221, 3224, 3299, 3324 |
906M | Z6600222 |
907H | SJM00155 |
907H 2 | JRS00325, 575 |
908 | TAR00507 |
908H | LMD01309, 1311 |
908H 2 | JRD00925, 927, 938, 1124, 1126, 1147, 1314, 1623, 1636, 1639, 1646, 1649, 1658, 1822, 2033, 2044, 2065, 2895, 2899, 2922, 2929, 2932, 2989 |
914K | CD200754, 800 |
924H | JTM00867 |
924K | ENC01304, 1451 HJF00100, 655, 664, 666, 668, 682-683, 693, 699-704, 706, 733, 735, 737 PWR01334, 1542, 1615, 1870, 1895, 2128, 2131, 2280, 2324, 3260, 3409, 3629, 4064 |
930G | TFW01028 TWR01782 |
930H | DHC00817, 1395, 2455, 3099, 3746, 4153 FTD00839, 1491 |
930K | EYE00592, 638, 690, 703-704, 706 RHN00508, 1093, 1491, 1493, 1629, 1659, 1663, 1920, 1929, 1970, 2419, 2555, 2557, 2631, 2634, 2711, 3127, 3401, 3543, 4299 |
938G II | CRD02391 |
938H | JKM01954 LKM00160, 1599 |
938K | HFW00814, 857-858 SWL00309, 347, 886, 1085-1086, 1089, 1093, 1258, 1398, 1403, 1917, 2007, 2012, 2096, 2188, 2225, 2458, 2465, 2700, 2717, 3023, 3030, 3371, 3469, 3475 XXT00665, 685-686, 730, 741, 823, 904, 912, 915, 921 |
D3K 2 LGP | KLL00125, 141, 326 |
D4K 2 LGP | KRR00182, 660 |
D4K 2 XL | KMM00644, 646-647 |
D4K XL | MMM00847 |
D5G LGP | RKG03402 |
D5K 2 LGP | KYY00690, 703, 879, 1021 |
D5K 2 XL | KWW00614 |
D5K XL | WWW02179 |
IT28G | WAC00293 |
M313C | H2A00655 |
M313D | J3A00137, 141, 192, 388, 407, 596, 606, 613-614, 634, 720, 744 K3D00158, 160, 177, 240, 250, 267, 295, 371, 411-412, 421-422, 581, 670, 775-776, 778-779, 781, 786, 866-870, 919, 983, 986, 988, 1053, 1108 |
M315D | J5B00231-00232, 400, 435, 489, 491, 613, 617 K5E00181, 214, 239, 248, 326, 345, 374, 377, 380, 399-400, 403, 444, 446, 479, 523, 550, 552, 562, 691, 704, 706, 729, 775 W5M05281, 5399, 5604, 5606, 5608, 5613, 5616 |
M315D 2 | CH300249, 301, 310, 350, 392, 456, 458, 461, 481 |
M315D OEM | EY200110, 119, 125, 127, 136 H9A00135 |
M316D | D6W00352, 420-421, 453, 578, 605, 615, 664, 924, 997, 1063-1065, 1070-1071, 1076, 1086, 1095 P6K00289, 340, 346, 376, 387, 391, 495, 567 |
M317D 2 | CH500318, 332-333, 336, 381 |
M318C | BCZ00369, 685 |
M318D | D8W00297, 439, 455, 483, 505-506, 514, 729, 736, 744, 760, 791, 793, 950, 983, 999, 1007, 1009, 1020, 1108, 1114 P8L00218, 227, 229, 483, 498, 554 W8P00392, 5275 |
M318D MH | D9X00250, 354, 385, 394, 435-436, 456, 466, 515 P9M00296, 299-300 |
M318F | F8B00290, 339, 377, 379, 382, 457, 617, 676, 700, 712 |
M320F | F2W00231-00232, 236, 272, 308, 353, 367-368 |
M322C MH | BDY02067 H2G00357, 407 |
M322D | D2W00391, 414, 453, 458 P2T00178 |
M322D MH | D3X00176, 263, 377, 415, 422 P3W00192, 238, 251 W2T00248, 312 |
MH3022 | FM200302 |
TH407 | TBY01231 |
TH407C | MLH00187, 205, 278, 438, 1093, 1138, 1303, 1529 |
TH414 | TBZ00769 |
TH414C | KEK00184, 220-221 |
TH417C | RRJ00175, 178 |
*******Group 4******* | |
3406E | 6BR00967 |
3412C | RTY02142, 2329 |
C13 | RRA05394 |
C15 | CYY01776 LDN01010 |
C18 | WJH07549, 7556 |
C9 | JSC17973 |
*******Group 5******* | |
1103C | LEC00505 |
1106C | LEH00715-00716 |
1306E | MNR00229, 313 |
404D | D4J02961 |
C6.6 TIER 3 | 66619666 |
*******Group 6******* | |
3516B | 8KN00444-00445 FDX00231 S2S00365, 373, 400, 403, 445-446 S2X01394, 1403 |
C280-6 | SCB00104-00105 |
G3516 | 4EK00583 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 27% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 3******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 4******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 5******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 6******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Refer to the attached Rework Procedure. |
SERVICE CLAIM ALLOWANCES
*******Group 1******* | ||||||
0-750 mo |
NOTE: This is a 1.3-hour job for Group 1 | ||||||
*******Group 2******* | ||||||
0-750 mo |
NOTE: This is a 1.3-hour job for Group 2 | ||||||
*******Group 3******* | ||||||
0-750 mo |
NOTE: This is a 1.3-hour job for Group 3 | ||||||
*******Group 4******* | ||||||
0-750 mo |
NOTE: This is a 1.3-hour job for Group 4 | ||||||
*******Group 5******* | ||||||
0-750 mo |
NOTE: This is a 1.3-hour job for Group 5 | ||||||
*******Group 6******* | ||||||
0-750 mo |
NOTE: This is a 1.3-hour job for Group 6 | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |

Group Number 1 Group Number 3 Group Number 4 Group Number 5 Group Number 6 |
4G upgrade to PL542V2 when a PL522 is Onboard. Before going to the Customer Site: 1. Work with the PL Admin or the customer for the given machine to determine if the PL522, is still used. This device may not be reporting over the network any longer due to ongoing 2G Phase out, but still may be accessed by the customer to download data locally. 2. Install Cat-ET 2019A or newer on laptop. 3. Refer to M0077632 installation instructions for all tools required to perform the radio installation. Ensure you have the appropriate Y harness to obtain a PSR. 4. Work with your PL Admin to unsubscribe the PL522 radio thru DSP prior to visiting the asset. Note: PL542V2 only accommodates two digital switch inputs. If more are needed, PL542V2 cannot be used as a replacement option. Consult with hotline team for additional information. Note: The PL542V2 radio requires a harness to complete the installation. Check the service port in machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image1.1.1. Note: A "Product Link(TM) Pro Series PL542V2 Machine Compatibility Reference" is available showing for most machine models the necessary harness used for a PL542V2 installation. The web link is: "https://dealer.cat.com/PL/PL542InstallationRef". This link is case sensitive so you will need to type in the link exactly as shown. Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image1.1.2. If any differences are noticed, then move sockets in the machine harness plug as needed in order to make the proper connections. |
![]() |
Image1.1.1 |
![]() |
Image1.1.2 |
At the machine: 5. Locate the existing Product Link PL522 device. 6. If the device Is to be used for local data collection ensure the radio on this Product Link device has been disabled. Procedures for this step can be found in Special Instruction M0099440 Section "PL522/PL523 Software update Instruction and Configuration." Connect with Cat ET and select VIMS Main Module, General Information, PLM Enable Status (billing)and set the status to "Disable". Note: This will allow the device to remain on the machine and the customer to download data without interfering in the communication of the new PL542V2. Note: To determine if a machine has a PL522 running Payload or VIMS on it,at the machine you need to check the PSR under the Implement Control and see if the Machine Payload Control System Installation Status is set to Installed. (See Figure 1.2.1 below). If so, then the PL522 needs to be left on the machine and the special instruction followed on how to install a PL542 Hybrid radio system. Review M0099440 Special Instruction regarding Hybrid radio installation procedures. |
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Image1.2.1 |
7. If the PL522 is NOT to be used by the customer, disconnect and completely remove it from the machine. Note: IF complete removal of an existing PL522 is required ensure proper sealing, securing of unused wiring, and removing of the antenna. If the PL523 is left on-board and accidentally re-enabled by the customer, or another service technician, then conflicting information may get sent from both the old and newly installed device to the back office. 8. Power down asset and switch master disconnect to "OFF". Refer to applicable safety instructions in M0079294. 9. Install PL542V2 utilizing M0077632 installation instructions as your guideline. 10. Set the Product ID to the asset serial number using Cat ET. 11. Using Cat ET, ensure Service Meter Hours (SMH) are correct. 12. While connected via Cat ET, generate a post-swap Product Status Report (PSR). Note: Make sure to follow the entire process until the device performs a successful communication check. If the device is not communicating, refer to M0079294 to troubleshoot the PL542V2 installation. Note: The PL542V2 radio device may not have the latest software on-board. Device should have firmware 590-0178 or newer. If update is needed, please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a "System Technology" event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use "FOTA Request" and the PL542V2 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to AVSpare. Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809. For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2. Americas: 1-309-636-8500 EAME/APD: 65 6828 7080 Australia: 61 738 038 160 India: 44 3340 3660 |
Group Number 2 |
4G upgrade to PL542V2 when a PL523 is Onboard. Before going to the Customer Site: 1. Work with the PL Admin or the customer for the given machine to determine if the PL523, is still used. This device may not be reporting over the network any longer due to ongoing 2G Phase out, but still may be accessed by the customer to download data locally. 2. Install Cat-ET 2019A or newer on laptop. 3. Refer to M0077632 installation instructions for all tools required to perform the radio installation. Ensure you have the appropriate Y harness to obtain a PSR. 4. Work with your PL Admin to unsubscribe the PL523 radio thru DSP prior to visiting the asset. Note: PL542V2 only accommodates two digital switch inputs. If more are needed, PL542V2 cannot be used as a replacement option. Consult with hotline team for additional information. Note: The PL542V2 radio requires a harness to complete the installation. Check the service port in machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image1.1.1. Note: A "Product Link(TM) Pro Series PL542V2 Machine Compatibility Reference" is available showing for most machine models the necessary harness used for a PL542V2 installation. The web link is: "https://dealer.cat.com/PL/PL542InstallationRef". This link is case sensitive so you will need to type in the link exactly as shown. Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image1.1.2. If any differences are noticed, then move sockets in the machine harness plug as needed in order to make the proper connections. |
At the machine: 5. Locate the existing Product Link PL523 device. 6. If the device Is to be used for local data collection ensure the radio on this Product Link device has been disabled. Procedures for this step can be found in Special Instruction M0099440 Section "PL522/PL523 Software update Instruction and Configuration." Connect with Cat ET and select VIMS Main Module, General Information, PLM Enable Status (billing) and set the status to "Disable". Note: This will allow the device to remain on the machine and the customer to download data without interfering in the communication of the new PL542V2. Note: To determine if a machine has a PL523 running VIMS on it you need to check the PSR in one of two different places. If the machine is a wheel loader, you need to check the PSR under the Implement Control for the Machine Payload Control System Installation Status. If the machine is an off-highway truck, you need to check the PSR under the VIMS Application Module for the Machine Payload Control System Installation Status. If the status is set to Installed (See Figure 2.2.1 below,) then the PL523 needs to be left on the machine and the special instruction followed on how to install a PL542V2 Hybrid radio system. Review M0099440 Special Instruction regarding Hybrid radio installation procedures. |
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Image2.2.1 |
Note: VIMS on a PL523 requires a configuration onboard to operate properly. Please refer to the Health Connectivity Matrix to determine the correct configuration file for the Machine model and prefix to be visited. The Web link is: "https://dealer.cat.com/en/products/technology/construction-technology/product-link/service-technicians-toolbox.html". This link is case sensitive so you will need to type in the link exactly as shown. Your machine will need the "latest production ECM Software CONFIG file," The technician will want to have the Health Connectivity Matrix available at the machine. (See Figure 2.3.1 below for reference.) |
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Image2.3.1 |
7. If the PL523 is NOT to be used by the customer, disconnect and completely remove it from the machine. Note: IF complete removal of an existing PL523 is required ensure proper sealing, securing of unused wiring, and removing of the antenna. If the PL523 is left on-board and accidentally re-enabled by the customer, or another service technician, then conflicting information may get sent from both the old and newly installed device to the back office. 8. Power down asset and switch master disconnect to "OFF". Refer to applicable safety instructions in M0079294. 9. Install PL542V2 utilizing M0077632 installation instructions as your guideline. 10. Set the Product ID to the asset serial number using Cat ET. 11. Using Cat ET, ensure Service Meter Hours (SMH) are correct. 12. While connected via Cat ET, generate a post-swap Product Status Report (PSR). Note: Make sure to follow the entire process until the device performs a successful communication check. If the device is not communicating, refer to M0079294 to troubleshoot the PL542V2 installation. Note: The PL542V2 radio device may not have the latest software on-board. Device should have firmware 590-0178 or newer. If update is needed, please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a "System Technology" event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use "FOTA Request" and the PL542V2 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to AVSpare. Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809. For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2. Americas: 1-309-636-8500 EAME/APD: 65 6828 7080 Australia: 61 738 038 160 India: 44 3340 3660 |