PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL420 AND PL421 TO PL542V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL420 AND PL421 TO PL542V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS [UEBE0394]
ELECTRICAL AND STARTING SYSTEM
ELECTRONICS GP-MACHINE
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL420 AND PL421 TO PL542V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
UEBE0394-12

03Mar2020
(Revised 13Nov2020)


U-102
A-77
D-95
O-89

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL420 AND PL421 TO PL542V2 CELLULAR RADIO SYSTEMS ON CERTAIN AVSpare PRODUCTS

7610 7620 7606
PS46589
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46589" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

 
NOTE:

This Revised Service Letter replaces the 03Mar2020 (Revised 27Oct2020) Service Letter. Changes have been made to the Affected Product.


TERMINATION DATE

31Dec2022

PROBLEM

Telematics Radios worldwide will phase out of 2G/3G communication that will occur over the next 3 years. Devices operating in the 2G and 3G range will no longer be supported over Cellular networks, resulting in assets not reporting in various user interfaces.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
322B  2ES00875, 1127
325C  BFE01539
330C L  DKY02140, 3918, 4538
345C  TDG00345
5130  5ZL00108
621G  DBB00425
730EJ  B1W00188, 233, 237
950F II  5SK00235
950H  K5K01507
953C  2ZN03913
963C  BBD02641
980H  JMS02450
988H  BXY01282
AP1055E  TJF00355
CB-564D  C6D00149
CB-634C  3BR00501
CB-634D  CDF00577, 602
CB22B  41900165, 168
CB22B LRC  46600244
CB24 XT  24000264, 1716, 2053
CB24B 42000547

46700304-00305
CB34  34500412
CB34B  42300109, 144, 177
CB54B  RJN00151
CC24B  42100102
CC34B  32400119, 136
CC34B LRC  47100128-00131
CP-563E  CNT01183
CP44  MPC00139
CP56  C5P00662, 685, 687
CS-433E ASR00993

BTT00444
CS-563E  CNG02280
CS54  C5R00600
CS56  C5S01464
CS56B  M4M00128
CS64  C6S00175
CS64B  DH600103
D5M LGP  3CR00457
D6H LGP  6FC00577
D6K LGP  DHA01779
D6K XL  FBH02433
D6R II XW  AEP00149
D8T  KPZ00651
D9N  1JD03395
PS-150C  FPS01180
PS-360C  PJF00733, 742, 759
*******Group  2*******
1004G  NPF01168, 1197
1104C  X4P00263
1106C  LEH01047
1106D  X6Y00227-00229
1306E MNR00292

NNS02187
403C-15  PXT02805
C2.2  GBE01048
C4.4 D4D00949

GLE01200, 1433, 1449, 1489

GTD00163, 194
C6.6  N6D02470
C6.6 TIER 3  66612476, 15935
C7.1  MRP00211, 227, 334
*******Group  3*******
216 B 3 CD300302, 325, 333

JXM02430
226B 3 AS200311

MWD05298
236D BGZ00521, 999, 1120

MPW00307, 309, 325, 424, 502-504, 524-525, 535, 591

SEN00211, 466
242B 3  SRS01383
242D A9W00181, 187-188, 229

DML00256, 258, 263, 273

DZT00289, 424, 585, 1006, 1119
246C  JAY05846, 7377, 7471
246D BYF00292, 295, 670, 748, 801

HMR00500, 615, 620, 660-661, 781, 786-788, 980, 986, 988

JSL00330, 361, 367
247B 3 ESL00125-00126

TSL00602, 1862
257B 3  B7H00327, 690
257D EZW00259-00260, 267, 291-293

FMR00169
259B 3  YYZ00835, 2764, 4138, 4398, 5816
259D FTK00559, 638

FTL00606, 743, 769, 807, 815, 1573, 1649, 1674, 1939, 2057, 2179, 2355, 2865, 2892, 3072, 3198, 3278
262C  MST03898, 4500, 5233
262C 2  TMW01098, 1100, 1103, 1109, 1119
262D DTB00474, 1761, 2718

KTS00284-00285, 297, 312-313, 318-320, 344

LST00318, 320, 384, 414, 431, 436
272D  B5W00952
272D XHP  ETL00369, 426
277D FMT00377

NTL00287
279C  MBT01609
279C 2  KWB01219
279D GTL00485, 923, 1558

RCX00392
287D  TLK00206
289C  JMP01788
289C 2  RTD00512, 1244
289D A9Z00447, 463-466, 471, 473-474, 476, 480-481

TAW00863, 880, 1458, 1773, 2451, 2484
297C  GCP01728
299C  JSP01564
299D GTC01011

HCL00538
299D XHP  JST00419, 439, 822, 849, 982
300.9D  LJM00773, 1194, 1211, 1374, 1619, 1622, 1879, 1965
301.7D  LJH00758, 981, 1043, 1119, 1162, 1291, 1353, 1433, 1644, 1699, 1790, 1930, 1964, 2022, 2183-2184, 2188, 2297, 2302, 2373, 2377-2378, 2698
301.7D CR  LJD00546, 626, 733-734
301.8C  JSB02775, 4977, 6201
302.2D  LJG00206, 258-259, 261, 311, 313-314, 356
302.4D  LJN00312-00313, 433, 439, 502, 508
302.5C  GBB05174
302.7D  LJL00297, 919, 993, 995, 2409, 2466, 2531, 2542
303.5E CR  RKY00804, 3824, 3827, 4003, 4857-4858
304D CR  TYK01288
304E CR  TTN00845, 1239, 2046
305.5D  FLZ00196
305.5E CR  FKY01215, 1612, 3083
305C CR  HWJ01215
305D  XER01006
305E CR  XFA01316, 2147, 2713, 4102, 4123, 4146
307C  BNE00990, 1011
307D  DSG00365, 3257
308D CR  FYC01356, 1910, 2147
308E 2CR FJX01174, 1268, 1306, 1322, 1362, 1509, 1734, 1747, 2246, 2265

TMX00538, 578, 1273, 1386
308E CR  GBJ00846
312C L  BWH01360
312D LC  XGK00312
312E L  MJD00148, 203-204
314C CR  SNY00417
314D LCR  SSZ00611, 766
315D LC  JGS00449, 539
416E  SHA05267
416F ST  KSF00514, 613-614, 954, 1290, 1502
420E  HLS06733, 7648
420E ST  DJL01278, 1975, 2765
420F IT  JWJ01346
420F ST  SKR03469
430E IT  MXB00295
432F PXR00621

SEJ00365
434E  SJL00377, 379
442E  GKZ00788
444F  JXR00187
906H  SDH02922
906H 2  JRF01090, 1098, 1376, 1388-1389, 1650, 1660, 1670, 1673, 1694, 1804, 1807, 1811, 1815, 1818, 1987, 2205, 2207, 2533, 2535-2536, 2538-2539, 2754-2755
907H 2  JRS00212, 574, 584, 678, 707
908H  LMD01356
908H 2  JRD00646, 1158, 2116
910K  AY400291, 956
914K  CD200183, 675
924G  DFZ00418
924K  PWR01021, 2349, 2351, 2375, 2403, 2539
928G  6XR01009
928H  CXK01222
930K  RHN02480
938K  SWL00921
D3K LGP  LLL01037, 1066
D3K XL  FFF00712
D4K 2 XL  KMM00147
D4K XL  MMM00577, 598
D5K 2 LGP  KYY01055
D5K 2 XL  KWW00314, 352, 544
D5K LGP  YYY00744
D5K XL  WWW01643
IT38G  1CW00506
M318  8AL03070
TH255C  JK200299, 359
TH414C  KEK00267, 296, 309, 345
TH414C GC  KRF00166, 220
TH417C  RRJ00190, 196, 235, 240
TH417C GC  NAB00176
TH514  TBW00740
TH514C  MWC00402
TL1055C  KDE01064
TL1255  TBN00460, 1004, 1022
TL1255C  DHW00443
TL943  TBL00701
TL943C  THH00981
*******Group  4*******
CT660 TEJ00195, 198, 207, 265, 294

TEM00102-00104, 110-112

TEP00193, 205, 284-286, 306, 340, 354, 409, 471, 475, 508, 516, 520-524, 526, 531, 533, 535-536, 551, 558, 560, 576, 620, 670, 675, 694, 704-705, 711, 766, 777, 786, 797, 829, 849, 858, 904, 914-915, 920, 922, 926, 928, 933, 939-941, 943, 948, 954-955, 957, 960, 989, 994, 998, 1000-1002, 1013-1014, 1024, 1029, 1034, 1058, 1065, 1073, 1088, 1093, 1109, 1129-1130, 1133, 1136, 1154, 1166, 1171, 1177, 1179, 1181, 1198-1201, 1205-1206, 1221, 1275, 1278, 1317, 1332, 1335, 1338, 1340-1341, 1344, 1347-1348, 1350, 1353, 1355, 1359, 1395, 1397, 1404-1405, 1432, 1465, 1469, 1471, 1528-1529, 1550, 1623, 1632-1633, 1705, 1732, 1740, 1748, 1756-1760, 1764, 1771, 1788, 1799, 1825, 1842, 1859, 1868-1869, 1876, 1887-1888, 1891, 1905-1906, 1909-1910, 2034, 2042-2043

TEY00117, 141

TGA00020, 25-26, 28, 31, 38, 40, 49, 90, 93, 119, 136, 140, 143, 172, 178, 189, 194, 206-207, 216, 218, 229, 235, 241-242, 247-248, 255, 259, 263, 265, 268, 270, 273, 278, 280, 290-291, 337, 341, 350-351, 1568

TGD00009, 128

TGS00105, 109-110, 119-120, 129-130

TGT00103

TJD00103

TKL00133, 156, 187, 231, 273, 302-303, 312, 315, 319, 321, 328, 341, 352-355, 371, 375, 388, 390, 392, 402, 439, 448-449, 454-455, 459, 466, 486, 495, 503, 507, 511, 513, 516-517, 531, 533, 536-538, 541, 544, 559, 561, 563, 567

TRK00104, 109, 132, 136, 154, 163, 175, 199, 205, 210, 224, 272, 295, 303, 315, 354, 376, 402, 424, 426, 447, 467, 478, 480, 487, 495, 497, 508, 541, 545, 551, 563, 566-567, 572-573, 577, 583, 588-589, 599, 604, 610, 615-616, 618, 621, 624, 629, 634, 659-660, 670-671, 674, 692-693, 701, 707, 714, 721, 727, 738-739, 753-755, 784, 786, 791, 799, 807-808, 821, 831-834, 845-846, 854-856, 860, 862-863, 869, 881, 884, 888, 890, 902, 915, 919, 922, 928-930, 933, 967, 980, 994-995, 998, 1008, 1028, 1049, 1081, 1088, 1116, 1144, 1157, 1160-1161, 1169-1172, 1186, 1193-1194, 1254, 1269, 1280, 1282-1284, 1303, 1313, 1332, 1334, 1338, 1344, 1359, 1361-1362, 1368, 1394, 1404, 1420, 1449-1451, 1456, 1464, 1488, 1497, 1503, 1511, 1523, 1553, 1556, 1558

TSY00102-00103, 107, 110-112, 115-117, 122, 126, 128, 134, 143
CT660 L ROLLER  TRR00127-00128, 140
CT680 L  TRX00125, 156, 165, 172
CT680 LG  TWT00105
CT681 SG  TWJ00104-00105, 134-135, 139-143, 145-150, 204-205
*******Group  5*******
3412  38S21170
C15 C5E02903, 3166, 3403, 3999

C5H02318
C32 JSJ02218

SXC05159
C9  X3R01412
*******Group  6*******
C15 MXS73709

SDP15100
*******Group  7*******
3512  24Z01159
3512B  YAM00464
3516  25Z06815, 6817
3516B  YBT00113
*******Group  8*******
3406  2MZ01008

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 5*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 6*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 7*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 8*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 1

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 2

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 3

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 4

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 5

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 6*******
0-50000 hrs,
0-750 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 6

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 7*******
0-500000 hrs,
0-750 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 7

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 8*******
0-500000 hrs,
0-750 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 8



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


 
Before going to the Customer Site:

1. Refer to M0077632 installation instructions for all tools required to perform the radio installation. Ensure you have the appropriate Y harness to obtain a PSR.

2. Work with your PL Admin to unsubscribe the PL420 or PL421V2 Device thru VisionLink store prior or on DSP Prior to visiting the asset.

Note: PL542V2 only accommodates two digital switch inputs. If more are needed, PL542V2 cannot be used as a replacement option. Consult with hotline team for additional information.

Note: The PL542V2 radio requires a harness to complete the installation. Check the service port in the machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 1.1.1.

Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 1.1.2. If any differences are noticed, then move sockets in the machine harness plug as needed in order to make the proper connections.

Note: A "Product Link(TM) Pro Series PL542 Machine Compatibility Reference" is available showing for most machine models the necessary harness used for a PL542V2 installation. The web link is: "https://dealer.cat.com/PL/PL542InstallationRef". This link is case sensitive so you will need to type in the link exactly as shown.
.
Image1.1.1
Image1.1.2
 
At the machine:

3. Locate the existing Product Link PL420 or PL421 device and completely remove prior to installing the Product Link PL542V1 radio system.

Note: Removal of the existing PL420 or PL421 is strongly recommended. It is best to remove the radio, secure and properly cap off all loose wiring, and remove the antenna. Dispose of removed radio per local guidelines.

4. Power down asset and switch master disconnect to "OFF". Refer to applicable safety instructions in M0079294.

5. Install PL542V2 utilizing M0077632 installation instructions as your guideline.

6. Set the Product ID to the asset serial number using Cat ET.

7. Using Cat ET, ensure Service Meter Hours (SMH) are correct.

8. While connected via Cat ET, generate a post-swap Product Status Report (PSR).

9. Follow the entire installation process until the device performs a successful communication check. If the device is not communicating, refer to M0079294 to troubleshoot the PL542V2 installation. Please complete a successful communication check before leaving the machine.

Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at "https://dealer.cat.com/connectivityoffer" under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email ([email protected]).

10. The PL542V2 radio device may not have the latest software on-board. Device should have firmware 590-0178 or newer. If update is needed, please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a -System Technology- event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use -FOTA Request- and the PL542V2 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to AVSpare. Add this as the first Note under Step 2: -PL542V2 only accommodates two digital switch inputs. If more are needed, PL542V2 cannot be used as a replacement option. Consult with hotline team for additional information.-
Note: If assistance is needed to locate, remove, or install the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.
 
 

Information System:

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PRODUCT SUPPORT PROGRAM FOR REPLACING GENERATOR ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL522 OR PL523 RADIOS TO A PL542V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM TO INSPECT AND POSSIBLY REWORK REAR BUMPER SUPPORT WELD ON CERTAIN 120M MILITARY MOTOR GRADERS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE TORQUE OF THE GENERATOR COUPLING BOLTS ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM TO REPLACE PL240 TO PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF PUMP ON CERTAIN 785G, 793F, 794 AC, AND 797F OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 244-3114, 258-8987, 425-4563, OR 522-0906 VALVE GROUPS ON THE TRANSMISSION AND TORQUE CONVERTER AND REPLACING THE POWERTRAIN SOFTWARE ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE ACCESSORY DRIVE SHAFT BOLTS ON CERTAIN 785D, 785D OEM, 785G, 789D, 789G, 793D, 793F, AND 793F CMD OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 OR PL641E WITH A PL641I V2 OR PL641EV2 ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO PL641E V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL641E V1 TO PL641E V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARCTIC IDLERS ON CERTAIN D8 AND D9 TRACK-TYPE TRACTORS; AND CERTAIN PIPELAYERS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL420, PL421, PL522 AND PL523 RADIOS TO THE PL542V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF HOSE ON CERTAIN ON CERTAIN 793F, 794 AC, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL542 V1 TO PL542 V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF HOSE ON CERTAIN 785G OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 OR PL042 RADIOS TO PL641I V2 OR PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL141 TO PL131 AND PLG641V1 TO PLG641V2 ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE SOFTWARE ON CERTAIN 777E, 777F, AND 777G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL542 V1 TO PL542 V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL240B WITH A PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLING DIESEL EXHAUST FLUID (DEF) SUPPLY HOSE INSULATION ON CERTAIN R1700 AND R2900 LOAD HAUL DUMP MACHINES
PRODUCT SUPPORT PROGRAM FOR ADDING HOSE GUARD TO THE LOWER TRANSMISSION HOSE ON CERTAIN 775G OFF-HIGHWAY TRUCKS