
03Mar2020 |
(Revised 13Nov2020) |
Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL420 AND PL421 TO PL542V2 CELLULAR RADIO SYSTEMS ON CERTAIN AVSpare PRODUCTS |
|
7610 7620 7606 | PS46589 |
NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46589" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
NOTE: | This Revised Service Letter replaces the 03Mar2020 (Revised 27Oct2020) Service Letter. Changes have been made to the Affected Product. |
TERMINATION DATE |
31Dec2022 |
PROBLEM
Telematics Radios worldwide will phase out of 2G/3G communication that will occur over the next 3 years. Devices operating in the 2G and 3G range will no longer be supported over Cellular networks, resulting in assets not reporting in various user interfaces. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
322B | 2ES00875, 1127 |
325C | BFE01539 |
330C L | DKY02140, 3918, 4538 |
345C | TDG00345 |
5130 | 5ZL00108 |
621G | DBB00425 |
730EJ | B1W00188, 233, 237 |
950F II | 5SK00235 |
950H | K5K01507 |
953C | 2ZN03913 |
963C | BBD02641 |
980H | JMS02450 |
988H | BXY01282 |
AP1055E | TJF00355 |
CB-564D | C6D00149 |
CB-634C | 3BR00501 |
CB-634D | CDF00577, 602 |
CB22B | 41900165, 168 |
CB22B LRC | 46600244 |
CB24 XT | 24000264, 1716, 2053 |
CB24B | 42000547 46700304-00305 |
CB34 | 34500412 |
CB34B | 42300109, 144, 177 |
CB54B | RJN00151 |
CC24B | 42100102 |
CC34B | 32400119, 136 |
CC34B LRC | 47100128-00131 |
CP-563E | CNT01183 |
CP44 | MPC00139 |
CP56 | C5P00662, 685, 687 |
CS-433E | ASR00993 BTT00444 |
CS-563E | CNG02280 |
CS54 | C5R00600 |
CS56 | C5S01464 |
CS56B | M4M00128 |
CS64 | C6S00175 |
CS64B | DH600103 |
D5M LGP | 3CR00457 |
D6H LGP | 6FC00577 |
D6K LGP | DHA01779 |
D6K XL | FBH02433 |
D6R II XW | AEP00149 |
D8T | KPZ00651 |
D9N | 1JD03395 |
PS-150C | FPS01180 |
PS-360C | PJF00733, 742, 759 |
*******Group 2******* | |
1004G | NPF01168, 1197 |
1104C | X4P00263 |
1106C | LEH01047 |
1106D | X6Y00227-00229 |
1306E | MNR00292 NNS02187 |
403C-15 | PXT02805 |
C2.2 | GBE01048 |
C4.4 | D4D00949 GLE01200, 1433, 1449, 1489 GTD00163, 194 |
C6.6 | N6D02470 |
C6.6 TIER 3 | 66612476, 15935 |
C7.1 | MRP00211, 227, 334 |
*******Group 3******* | |
216 B 3 | CD300302, 325, 333 JXM02430 |
226B 3 | AS200311 MWD05298 |
236D | BGZ00521, 999, 1120 MPW00307, 309, 325, 424, 502-504, 524-525, 535, 591 SEN00211, 466 |
242B 3 | SRS01383 |
242D | A9W00181, 187-188, 229 DML00256, 258, 263, 273 DZT00289, 424, 585, 1006, 1119 |
246C | JAY05846, 7377, 7471 |
246D | BYF00292, 295, 670, 748, 801 HMR00500, 615, 620, 660-661, 781, 786-788, 980, 986, 988 JSL00330, 361, 367 |
247B 3 | ESL00125-00126 TSL00602, 1862 |
257B 3 | B7H00327, 690 |
257D | EZW00259-00260, 267, 291-293 FMR00169 |
259B 3 | YYZ00835, 2764, 4138, 4398, 5816 |
259D | FTK00559, 638 FTL00606, 743, 769, 807, 815, 1573, 1649, 1674, 1939, 2057, 2179, 2355, 2865, 2892, 3072, 3198, 3278 |
262C | MST03898, 4500, 5233 |
262C 2 | TMW01098, 1100, 1103, 1109, 1119 |
262D | DTB00474, 1761, 2718 KTS00284-00285, 297, 312-313, 318-320, 344 LST00318, 320, 384, 414, 431, 436 |
272D | B5W00952 |
272D XHP | ETL00369, 426 |
277D | FMT00377 NTL00287 |
279C | MBT01609 |
279C 2 | KWB01219 |
279D | GTL00485, 923, 1558 RCX00392 |
287D | TLK00206 |
289C | JMP01788 |
289C 2 | RTD00512, 1244 |
289D | A9Z00447, 463-466, 471, 473-474, 476, 480-481 TAW00863, 880, 1458, 1773, 2451, 2484 |
297C | GCP01728 |
299C | JSP01564 |
299D | GTC01011 HCL00538 |
299D XHP | JST00419, 439, 822, 849, 982 |
300.9D | LJM00773, 1194, 1211, 1374, 1619, 1622, 1879, 1965 |
301.7D | LJH00758, 981, 1043, 1119, 1162, 1291, 1353, 1433, 1644, 1699, 1790, 1930, 1964, 2022, 2183-2184, 2188, 2297, 2302, 2373, 2377-2378, 2698 |
301.7D CR | LJD00546, 626, 733-734 |
301.8C | JSB02775, 4977, 6201 |
302.2D | LJG00206, 258-259, 261, 311, 313-314, 356 |
302.4D | LJN00312-00313, 433, 439, 502, 508 |
302.5C | GBB05174 |
302.7D | LJL00297, 919, 993, 995, 2409, 2466, 2531, 2542 |
303.5E CR | RKY00804, 3824, 3827, 4003, 4857-4858 |
304D CR | TYK01288 |
304E CR | TTN00845, 1239, 2046 |
305.5D | FLZ00196 |
305.5E CR | FKY01215, 1612, 3083 |
305C CR | HWJ01215 |
305D | XER01006 |
305E CR | XFA01316, 2147, 2713, 4102, 4123, 4146 |
307C | BNE00990, 1011 |
307D | DSG00365, 3257 |
308D CR | FYC01356, 1910, 2147 |
308E 2CR | FJX01174, 1268, 1306, 1322, 1362, 1509, 1734, 1747, 2246, 2265 TMX00538, 578, 1273, 1386 |
308E CR | GBJ00846 |
312C L | BWH01360 |
312D LC | XGK00312 |
312E L | MJD00148, 203-204 |
314C CR | SNY00417 |
314D LCR | SSZ00611, 766 |
315D LC | JGS00449, 539 |
416E | SHA05267 |
416F ST | KSF00514, 613-614, 954, 1290, 1502 |
420E | HLS06733, 7648 |
420E ST | DJL01278, 1975, 2765 |
420F IT | JWJ01346 |
420F ST | SKR03469 |
430E IT | MXB00295 |
432F | PXR00621 SEJ00365 |
434E | SJL00377, 379 |
442E | GKZ00788 |
444F | JXR00187 |
906H | SDH02922 |
906H 2 | JRF01090, 1098, 1376, 1388-1389, 1650, 1660, 1670, 1673, 1694, 1804, 1807, 1811, 1815, 1818, 1987, 2205, 2207, 2533, 2535-2536, 2538-2539, 2754-2755 |
907H 2 | JRS00212, 574, 584, 678, 707 |
908H | LMD01356 |
908H 2 | JRD00646, 1158, 2116 |
910K | AY400291, 956 |
914K | CD200183, 675 |
924G | DFZ00418 |
924K | PWR01021, 2349, 2351, 2375, 2403, 2539 |
928G | 6XR01009 |
928H | CXK01222 |
930K | RHN02480 |
938K | SWL00921 |
D3K LGP | LLL01037, 1066 |
D3K XL | FFF00712 |
D4K 2 XL | KMM00147 |
D4K XL | MMM00577, 598 |
D5K 2 LGP | KYY01055 |
D5K 2 XL | KWW00314, 352, 544 |
D5K LGP | YYY00744 |
D5K XL | WWW01643 |
IT38G | 1CW00506 |
M318 | 8AL03070 |
TH255C | JK200299, 359 |
TH414C | KEK00267, 296, 309, 345 |
TH414C GC | KRF00166, 220 |
TH417C | RRJ00190, 196, 235, 240 |
TH417C GC | NAB00176 |
TH514 | TBW00740 |
TH514C | MWC00402 |
TL1055C | KDE01064 |
TL1255 | TBN00460, 1004, 1022 |
TL1255C | DHW00443 |
TL943 | TBL00701 |
TL943C | THH00981 |
*******Group 4******* | |
CT660 | TEJ00195, 198, 207, 265, 294 TEM00102-00104, 110-112 TEP00193, 205, 284-286, 306, 340, 354, 409, 471, 475, 508, 516, 520-524, 526, 531, 533, 535-536, 551, 558, 560, 576, 620, 670, 675, 694, 704-705, 711, 766, 777, 786, 797, 829, 849, 858, 904, 914-915, 920, 922, 926, 928, 933, 939-941, 943, 948, 954-955, 957, 960, 989, 994, 998, 1000-1002, 1013-1014, 1024, 1029, 1034, 1058, 1065, 1073, 1088, 1093, 1109, 1129-1130, 1133, 1136, 1154, 1166, 1171, 1177, 1179, 1181, 1198-1201, 1205-1206, 1221, 1275, 1278, 1317, 1332, 1335, 1338, 1340-1341, 1344, 1347-1348, 1350, 1353, 1355, 1359, 1395, 1397, 1404-1405, 1432, 1465, 1469, 1471, 1528-1529, 1550, 1623, 1632-1633, 1705, 1732, 1740, 1748, 1756-1760, 1764, 1771, 1788, 1799, 1825, 1842, 1859, 1868-1869, 1876, 1887-1888, 1891, 1905-1906, 1909-1910, 2034, 2042-2043 TEY00117, 141 TGA00020, 25-26, 28, 31, 38, 40, 49, 90, 93, 119, 136, 140, 143, 172, 178, 189, 194, 206-207, 216, 218, 229, 235, 241-242, 247-248, 255, 259, 263, 265, 268, 270, 273, 278, 280, 290-291, 337, 341, 350-351, 1568 TGD00009, 128 TGS00105, 109-110, 119-120, 129-130 TGT00103 TJD00103 TKL00133, 156, 187, 231, 273, 302-303, 312, 315, 319, 321, 328, 341, 352-355, 371, 375, 388, 390, 392, 402, 439, 448-449, 454-455, 459, 466, 486, 495, 503, 507, 511, 513, 516-517, 531, 533, 536-538, 541, 544, 559, 561, 563, 567 TRK00104, 109, 132, 136, 154, 163, 175, 199, 205, 210, 224, 272, 295, 303, 315, 354, 376, 402, 424, 426, 447, 467, 478, 480, 487, 495, 497, 508, 541, 545, 551, 563, 566-567, 572-573, 577, 583, 588-589, 599, 604, 610, 615-616, 618, 621, 624, 629, 634, 659-660, 670-671, 674, 692-693, 701, 707, 714, 721, 727, 738-739, 753-755, 784, 786, 791, 799, 807-808, 821, 831-834, 845-846, 854-856, 860, 862-863, 869, 881, 884, 888, 890, 902, 915, 919, 922, 928-930, 933, 967, 980, 994-995, 998, 1008, 1028, 1049, 1081, 1088, 1116, 1144, 1157, 1160-1161, 1169-1172, 1186, 1193-1194, 1254, 1269, 1280, 1282-1284, 1303, 1313, 1332, 1334, 1338, 1344, 1359, 1361-1362, 1368, 1394, 1404, 1420, 1449-1451, 1456, 1464, 1488, 1497, 1503, 1511, 1523, 1553, 1556, 1558 TSY00102-00103, 107, 110-112, 115-117, 122, 126, 128, 134, 143 |
CT660 L ROLLER | TRR00127-00128, 140 |
CT680 L | TRX00125, 156, 165, 172 |
CT680 LG | TWT00105 |
CT681 SG | TWJ00104-00105, 134-135, 139-143, 145-150, 204-205 |
*******Group 5******* | |
3412 | 38S21170 |
C15 | C5E02903, 3166, 3403, 3999 C5H02318 |
C32 | JSJ02218 SXC05159 |
C9 | X3R01412 |
*******Group 6******* | |
C15 | MXS73709 SDP15100 |
*******Group 7******* | |
3512 | 24Z01159 |
3512B | YAM00464 |
3516 | 25Z06815, 6817 |
3516B | YBT00113 |
*******Group 8******* | |
3406 | 2MZ01008 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 3******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 4******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 5******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 6******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 7******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 8******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Refer to the attached Rework Procedure. |
SERVICE CLAIM ALLOWANCES
*******Group 1******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 1 | ||||||
*******Group 2******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 2 | ||||||
*******Group 3******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 3 | ||||||
*******Group 4******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 4 | ||||||
*******Group 5******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 5 | ||||||
*******Group 6******* | ||||||
0-750 mo |
NOTE: This is a 1.3-hour job for Group 6 | ||||||
*******Group 7******* | ||||||
0-750 mo |
NOTE: This is a 1.3-hour job for Group 7 | ||||||
*******Group 8******* | ||||||
0-750 mo |
NOTE: This is a 1.3-hour job for Group 8 | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |

Before going to the Customer Site: 1. Refer to M0077632 installation instructions for all tools required to perform the radio installation. Ensure you have the appropriate Y harness to obtain a PSR. 2. Work with your PL Admin to unsubscribe the PL420 or PL421V2 Device thru VisionLink store prior or on DSP Prior to visiting the asset. Note: PL542V2 only accommodates two digital switch inputs. If more are needed, PL542V2 cannot be used as a replacement option. Consult with hotline team for additional information. Note: The PL542V2 radio requires a harness to complete the installation. Check the service port in the machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 1.1.1. Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 1.1.2. If any differences are noticed, then move sockets in the machine harness plug as needed in order to make the proper connections. Note: A "Product Link(TM) Pro Series PL542 Machine Compatibility Reference" is available showing for most machine models the necessary harness used for a PL542V2 installation. The web link is: "https://dealer.cat.com/PL/PL542InstallationRef". This link is case sensitive so you will need to type in the link exactly as shown. . |
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Image1.1.1 |
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Image1.1.2 |
At the machine: 3. Locate the existing Product Link PL420 or PL421 device and completely remove prior to installing the Product Link PL542V1 radio system. Note: Removal of the existing PL420 or PL421 is strongly recommended. It is best to remove the radio, secure and properly cap off all loose wiring, and remove the antenna. Dispose of removed radio per local guidelines. 4. Power down asset and switch master disconnect to "OFF". Refer to applicable safety instructions in M0079294. 5. Install PL542V2 utilizing M0077632 installation instructions as your guideline. 6. Set the Product ID to the asset serial number using Cat ET. 7. Using Cat ET, ensure Service Meter Hours (SMH) are correct. 8. While connected via Cat ET, generate a post-swap Product Status Report (PSR). 9. Follow the entire installation process until the device performs a successful communication check. If the device is not communicating, refer to M0079294 to troubleshoot the PL542V2 installation. Please complete a successful communication check before leaving the machine. Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at "https://dealer.cat.com/connectivityoffer" under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email ([email protected]). 10. The PL542V2 radio device may not have the latest software on-board. Device should have firmware 590-0178 or newer. If update is needed, please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a -System Technology- event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use -FOTA Request- and the PL542V2 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to AVSpare. Add this as the first Note under Step 2: -PL542V2 only accommodates two digital switch inputs. If more are needed, PL542V2 cannot be used as a replacement option. Consult with hotline team for additional information.- Note: If assistance is needed to locate, remove, or install the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. |