PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARCTIC IDLERS ON CERTAIN D8 AND D9 TRACK-TYPE TRACTORS; AND CERTAIN PIPELAYERS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARCTIC IDLERS ON CERTAIN D8 AND D9 TRACK-TYPE TRACTORS; AND CERTAIN PIPELAYERS [UEBE0395]
UNDERCARRIAGE
IDLER GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARCTIC IDLERS ON CERTAIN D8 AND D9 TRACK-TYPE TRACTORS; AND CERTAIN PIPELAYERS
UEBE0395-00

26Feb2020


U-91
A-68
D-84
O-80

 

After Failure Only

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARCTIC IDLERS ON CERTAIN D8 AND D9 TRACK-TYPE TRACTORS; AND CERTAIN PIPELAYERS

4159
PS54275
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54275" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

28Feb2021

PROBLEM

The existing 107-3946 Seal Retainer or bolts can come loose on certain D8 and D9 Track-Type Tractors with Arctic Idlers; and on certain Pipelayers with Arctic Idlers. If the existing retainer loosens it can result in oil loss and bearing failure of the idler.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
D8L  53Y00723-02918, 2920-3485, 3487-4561, 4563-4594, 4596-4604, 4606-4619, 4621-4623, 4625-4718, 75323-75362, 75364-75365, 75368-75369, 75371, 75373, 75375-75387, 75389-75392, 75401-75404, 76001-76005
D8N 5TJ00367-03143, 75001-75005, 75007-75014, 78001-78003

9TC00591, 733-3649, 3651-6711, 13435, 75045, 75733, 75735-75737, 75740-75741, 75743, 75942-75944, 76001-76005, 78001-78003
D8R 7XM00353-05224, 75001-75009, 75011-75021, 76001-76002, 78001

9EM00353-01120, 1200-7191, 7400-9453, 75001, 76001-76003, 76005-76006, 77001, 78001

JR800248-00250, 316-348

RJM00120-00640, 900-1114
D8R II 6YZ00324-02039, 21117, 75009-75027, 75029, 76001-76002, 78001

AKA00324-00330, 400-1269, 78001
D8T AW400316-01052

EJS00105

FCT00111-00393, 1013-1643, 75001

FMC00213-00846, 1000-1955

J8B00204-01956, 2204-3490, 4500-5235, 76001-76006, 78001-78011, 78013-78016, 78018, 78020-78024

JET00201-00205

KPZ00004, 6-8, 325-3338, 3500-4171, 75001-75020, 75022-75028, 78001

MB800128-00130, 166-505

MLN00273, 275-281, 301-748, 1500-2026
PL83  CB200120-00268, 400-412
PL87  TEC00100, 120-286, 400-466
*******Group  2*******
D9H  90V00696, 821, 827, 1239, 1542, 1568, 1580-1581, 1788-1789, 2049, 2270, 2374, 2651, 2752, 3763, 3896, 3908, 4023, 4053-4054, 4074, 4076, 4078, 4207, 4216-4217, 4241, 4249, 4279, 4289, 4336, 4374, 4384, 4397, 4423, 4482, 4521, 4565, 4567, 4586, 4590, 4594-7489, 7491-10173, 17632, 44300, 75286-75308, 75310-75320, 75322-75365, 75368-75371, 75373-75374, 75376-75377, 75379, 75381-75405, 77896, 78001
D9L  14Y00423-04184, 75430-75482, 75485-75556, 75558, 75560-75566, 75633-75635, 75637, 75640, 75800-75807, 76001, 77542, 78001
D9N 1JD00209, 600, 623-4162, 75003, 75006, 75535, 75546, 77002-77003, 77522-77527, 77529-77530, 77532-77535, 77537-77559, 77571-77580, 77582-77586

6XJ00521-01138, 75001-75009, 78001
D9R 7TL00433-01409, 75001-75012, 75014

8BL00655-01515, 75001, 76001-76002, 78001-78002

ABK00433-01098, 75001-75005

ACL00655-01216, 75001, 75003-75004, 76002-76003, 78002-78003

AK400306

HWH00101-00200

WDM00201-02783, 3000-4950, 76002-76007, 76009-76010, 77001-77003
D9T J3D00251

JC200151-00153

NJH00001-00004

REX00123, 304-710

RJS00118-01825, 75001-75009, 78001-78016

TWG00196-00931, 934, 75001

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
2 6V1724 BOLT-TCK MASTER
2 6V1725 BOLT-TCK MASTER
1 2440878 IDLER GP-TRACK
1 2440879 IDLER GP-TRACK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
2 6V1728 BOLT-TCK MASTER
2 7T2283 BOLT-TCK MASTER
2 2459942 IDLER GP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

If the retainer or bolts loosen and fail the idler, refer to the Service Manual if/as necessary and replace the idler assembly.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-2000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 1
If the machine was converted to the non-arctic undercarriage, other programs may apply.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-2000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 2
If the machine was converted to the non-arctic undercarriage, other programs may apply.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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