
04Mar2020 |
(Revised 13Nov2020) |
Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING PL420, PL421, PL522 AND PL523 RADIOS TO THE PL542V2 4G CELLULAR RADIO ON CERTAIN AVSpare PRODUCTS |
|
7606 7610 7620 | PS46592 |
NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46592" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
NOTE: | This Revised Service Letter replaces 04Mar2020 (Revised 21Sep2020) Service Letter. Changes have been made to the Affected Product. |
TERMINATION DATE |
31Dec2022 |
PROBLEM
Telematics Radios worldwide will phase out of 2G/3G communication that will occur over the next 3 years. Devices operating in the 2G and 3G range will no longer be supported over Cellular networks, resulting in assets not reporting in various user interfaces. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
16M | R9H00854 |
320D | FAL09732, 10008 KGF07614 PCM02805, 2815-2817, 2820, 2823 |
320D 2 | DNP00252, 495 LCA00680, 836, 903, 1019 TDN00465 TDZ00214, 467 TMF00272 |
320E L | NAZ00858, 1976 WBK00208, 425, 962, 1128, 1159 |
320E LRR | TFX00319 |
324E L | PNW00382 TLF00131 |
329E L | PLW00495, 581, 621, 960, 1020 |
329F L | ERL00113 |
330F LN | LBN00210 |
336D L | ZML00395 |
336E L | BZY01760, 1863 JRJ00279 |
336E LN | TMZ00293 |
349E L | MPZ00496 |
390D L | WBT00258 |
587T | FAT00542 |
621G | DBB00452 |
627G | DBD00555 |
725 | B1L03003, 3155 |
730C | TFF00331, 336, 754 |
735 | B1N00591, 1058 |
735B | L4D00459 T4P00328 |
740B | L4E00888, 895, 959, 1012, 1021, 2340, 2389, 2976, 3037, 3056, 3070 T4R01397, 1659, 2723, 2737 |
745C | LFK00347, 477, 482, 486, 488, 492, 495-496, 498-500 |
793C | 4AR00417 |
950G | 5FW00523 |
950K | FER00299, 869, 890 R4A00860, 910, 2175, 2180 |
950M | FTR00507 |
963D | LCS02020 |
966G | 3SW00359 |
966K | TFS00389, 560, 734 |
966M | DYC00577 |
972K | PEM00522, 879 Z4W00278 |
980H | JMS05781, 6355 PF800511 |
980K | W7K01022, 1175, 1349, 2307 |
988H | BXY04535, 5327-5328 |
AP655F | MH600100 |
CB22B LRC | 46600321 |
CB34B LRC | 47000123, 183-184 |
CC24B | 46800123, 125-127 |
CC34B LRC | 47100145 |
CD54B | GRT00108 |
CS-563D | 9MW00742 |
CS56 | C5S01607 |
D6K LGP | DHA02265 |
D6M XL | 3WN01295 |
D6N LGP | PBA00470, 2917 |
D6R LGP | 9PN01920 |
D6T LGP | LKJ00296 ZJB01468 |
D6T LGP PAT | KSB01263, 1299, 1330 |
D7R II XR | AGN00987 |
D8T | MLN01749 |
D9R | 7TL01263 |
D9T | RJS00576 |
MD5150 | SEY00114 |
*******Group 2******* | |
320 | 9KK00532 |
815F 2 | BYN00338 |
CB-224E | 22403292 |
CB-334EII | C3A00551 |
CP-433E | ASN00613 |
CP44 | MPC00110 |
D10R | 3KR01316 |
*******Group 3******* | |
CT660 | TEP00130, 402, 880, 927, 1041, 1172, 1411 TEY00110, 113, 115 TGA00106, 145 TGT00102 TKL00132, 238, 420, 430, 477, 525, 528, 530, 532, 552, 599 TRK00472, 581, 587, 593, 598, 704, 722, 880, 931, 941, 1487, 1505 TSY00105 |
*******Group 4******* | |
226B | MJH12683 |
226B 3 | MWD01359 |
246D | BYF01356 |
257D | FMR00243 |
259D | FTL00852 |
262C | MST03949 |
272D | B5W00563 |
277D | FMT00423 |
279D | RCX00449 |
416D | BFP14698 |
928F | 2XL02031 |
930H | DHC02849 |
TL1055 | TBM00995 |
TL943 | TBL01418 |
TL943C | THH00869, 1252 |
*******Group 5******* | |
C13 | NH300374, 430 X3M00145, 407 |
C9 | X3R00839 |
*******Group 6******* | |
CT660 | TEP01042 |
*******Group 7******* | |
1104D-44TAG2 | SJS00235, 237, 241 |
1106D | X6Y00247 |
C4.4 | D4D00633 XYC00349 |
*******Group 8******* | |
1106C | LEH00930 |
1306E | MPN08057 |
*******Group 9******* | |
259D | FTL00700 |
289D | TAW02649 |
305E 2 | H5M01243, 1248, 1292, 1328, 1384-1387, 1391, 1407, 1409, 1412-1413, 1419 |
308E 2CR | FJX04049, 4055, 4275, 4302-4303, 4477, 4487, 4498, 5011 |
312D LC | JBC00458 |
312E | PZL00778, 848 |
313F LGC | GJD00276, 345 |
314E LCR | DKD00471, 489, 554 ZJT01226 |
318E L | DZF00344-00346 WZS00186 |
416E | SHA06335 |
906H 2 | JRF03197, 3289 |
906M | H6600598 |
908H 2 | JRD02817, 2898 |
924K | HJF00656-00657, 684, 731 |
930H | DHC03613 |
930K | RHN03528 |
938K | SWL04114 XXT00740 |
D5G XL | FDH01548 WGB03661 |
M313D | K3D00397 |
M315D | K5E00564-00565, 567, 584, 634, 758, 766-767, 777 |
M318F | F8B00348 |
TH255C | JK200256, 477, 799, 827, 847 |
TH407C | MLH01504 |
TH414C | KEK00294, 301, 384-386, 425 |
TH560B | SLG01533, 1549 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 3******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 4******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 5******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 6******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 7******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 8******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 9******* | ||
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5818919 | PL542v2 Cellular Radio (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Refer to the attached Rework Procedure. |
SERVICE CLAIM ALLOWANCES
*******Group 1******* | ||||||
0-12 mo |
||||||
13-720 mo |
NOTE: This is a 1.3-hour job for Group 1 | ||||||
*******Group 2******* | ||||||
0-12 mo |
||||||
13-720 mo |
NOTE: This is a 1.3-hour job for Group 2 | ||||||
*******Group 3******* | ||||||
0-12 mo |
||||||
13-720 mo |
NOTE: This is a 1.3-hour job for Group 3 | ||||||
*******Group 4******* | ||||||
0-12 mo |
||||||
13-720 mo |
NOTE: This is a 1.3-hour job for Group 4 | ||||||
*******Group 5******* | ||||||
0-12 mo |
||||||
13-720 mo |
NOTE: This is a 1.3-hour job for Group 5 | ||||||
*******Group 6******* | ||||||
0-12 mo |
||||||
13-720 mo |
NOTE: This is a 1.3-hour job for Group 6 | ||||||
*******Group 7******* | ||||||
0-12 mo |
||||||
13-720 mo |
NOTE: This is a 1.3-hour job for Group 7 | ||||||
*******Group 8******* | ||||||
0-12 mo |
||||||
13-720 mo |
NOTE: This is a 1.3-hour job for Group 8 | ||||||
*******Group 9******* | ||||||
0-12 mo |
||||||
13-720 mo |
NOTE: This is a 1.3-hour job for Group 9 | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |

Group Number 1 Group Number 6 Group Number 8 Group Number 9 |
PL542 4G update for Machines with PL522 or PL523 Devices already installed. Before going to the Customer Site: 1. Work with the PL Admin or the customer for the given machine to determine if the PL522, or PL523 is still used. This device is not reporting over the network any longer due to U.S. 2G Phase out some years ago, but still may be accessed by the customer manually to download data locally. 2. Install Cat-ET 2019A or newer on laptop. 3. Refer to M0077632 installation instructions for all tools required to perform the radio installation. 4. Work with your PL Admin to unsubscribe the PL522 or PL523 radio thru VisionLink store or DSP prior to visiting the asset. Note: PL542 only accommodates two digital switch inputs. If more are needed, PL542 cannot be used as a replacement option. Consult with hotline team for additional information. Note: The PL542 radio requires a harness to complete the installation. Check the service port in machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 1.1.1. Note: A "Product Link(TM) Pro Series PL542 Machine Compatibility Reference" is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: https://dealer.cat.com/en/products/technology/construction-technology/product-link/pl542installreferences.html This link is case sensitive so you will need to type in the link exactly as shown. Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 1.1.2. If any differences are noticed, then move sockets in the machine harness plug as needed in order to make the proper connections. . |
![]() |
Image1.1.1 |
![]() |
Image1.1.2 |
At the machine: 5. Locate the existing Product Link PL522 or PL523 device. IF the device is NOT to be used by the customer, disconnect and completely remove it from the machine. Once the device is removed then proceed to step 7. Note: Removal of the existing PL522 or PL523 is strongly recommended. It is best to remove the radio, secure and properly cap off all loose wiring, and remove the antenna. Dispose of removed radio per local guidelines. 6. IF the device IS to be used for local data collection ensure the radio on this Product Link device has been disabled. Procedures for this step can be found in Special Instruction M0099440 Section "PL522/PL523 Software update Instruction and Configuration." Connect with Cat ET and select VIMS Main Module, General Information, PLM Enable Status (billing)and set the status to "Disable". 7. Power down asset and switch master disconnect to "OFF". Refer to applicable safety instructions in M0079294. 8. Install PL542V2 utilizing M0077632 installation instructions As your guideline. 9. Set the Product ID to the asset serial number using Cat ET. 10. Using Cat ET, ensure Service Meter Hours (SMH) are correct. 11. While connected via Cat ET, generate a post-swap Product Status Report (PSR). 12. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Please complete a successful communication check before leaving the machine. Note: The PL542 radio device may not have the latest software on-board. Device should have firmware 590-0178 or newer. If update is needed, please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a "System Technology" event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use "FOTA Request" and the PL542 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to AVSpare. Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809. For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2. Americas: 1-309-636-8500 EAME/APD: 65 6828 7080 Australia: 61 738 038 160 India: 44 3340 3660 |
Group Number 2 Group Number 3 Group Number 4 Group Number 5 Group Number 7 |
PL542 4G update for Machines with PL420 or PL421 Devices already installed. Before going to the Customer Site: 1. Refer to M0077632 installation instructions for all tools required to perform the radio installation. 2. Work with your PL Admin to unsubscribe the PL420 or PL421 device thru VisionLink store prior or on DSP Prior to visiting the asset. Note: PL542 only accommodates two digital switch inputs. If more are needed, PL542 cannot be used as a replacement option. Consult with hotline team for additional information. Note: The PL542 radio requires a harness to complete the installation. Check the service port in the machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 2.1.1. Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 2.1.2. If any differences are noticed then move sockets in the machine harness plug as needed in order to make the proper connections. Note: A "Product Link(TM) Pro Series PL542 Machine Compatibility Reference" is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: : https://dealer.cat.com/en/products/technology/construction-technology/product-link/pl542installreferences.html This link is case sensitive so you will need to type in the link exactly as shown. . |
![]() |
Image2.1.1 |
![]() |
Image2.1.2 |
At the machine: 3. Locate the existing Product Link PL420 or PL421 device and completely remove prior to installing the Product Link PL542 radio system. Note: Removal of the existing PL420 or PL421 is strongly recommended. It is best to remove the radio, secure and properly cap off all loose wiring, and remove the antenna. Dispose of removed radio per local guidelines. 4. Power down asset and switch master disconnect to "OFF". Refer to applicable safety instructions in M0079294. 5. Install PL542V2 utilizing M0077632 installation instructions as your guideline. 6. Set the Product ID to the asset serial number using Cat ET. 7. Using Cat ET, ensure Service Meter Hours (SMH) are correct. 8. While connected via Cat ET, generate a post-swap Product Status Report (PSR). 9. Follow the entire installation process until the device performs a successful communication check. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Note: The PL542 radio device may not have the latest software on-board. Device should have firmware 590-0178 or newer. If update is needed, please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a "System Technology" event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use "FOTA Request" and the PL542 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to AVSpare. Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809. For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2. Americas: 1-309-636-8500 EAME/APD: 65 6828 7080 Australia: 61 738 038 160 India: 44 3340 3660 |