PRODUCT SUPPORT PROGRAM FOR REPLACING PL420, PL421, PL522 AND PL523 RADIOS TO THE PL542V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING PL420, PL421, PL522 AND PL523 RADIOS TO THE PL542V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS [UEBE0399]
ELECTRICAL AND STARTING SYSTEM
ELECTRONICS GP-MACHINE
PRODUCT SUPPORT PROGRAM FOR REPLACING PL420, PL421, PL522 AND PL523 RADIOS TO THE PL542V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
UEBE0399-06

04Mar2020
(Revised 13Nov2020)


U-111
A-83
D-104
O-97

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING PL420, PL421, PL522 AND PL523 RADIOS TO THE PL542V2 4G CELLULAR RADIO ON CERTAIN AVSpare PRODUCTS

7606 7610 7620
PS46592
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46592" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

 
NOTE:

This Revised Service Letter replaces 04Mar2020 (Revised 21Sep2020) Service Letter. Changes have been made to the Affected Product.


TERMINATION DATE

31Dec2022

PROBLEM

Telematics Radios worldwide will phase out of 2G/3G communication that will occur over the next 3 years. Devices operating in the 2G and 3G range will no longer be supported over Cellular networks, resulting in assets not reporting in various user interfaces.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
16M  R9H00854
320D FAL09732, 10008

KGF07614

PCM02805, 2815-2817, 2820, 2823
320D 2 DNP00252, 495

LCA00680, 836, 903, 1019

TDN00465

TDZ00214, 467

TMF00272
320E L NAZ00858, 1976

WBK00208, 425, 962, 1128, 1159
320E LRR  TFX00319
324E L PNW00382

TLF00131
329E L  PLW00495, 581, 621, 960, 1020
329F L  ERL00113
330F LN  LBN00210
336D L  ZML00395
336E L BZY01760, 1863

JRJ00279
336E LN  TMZ00293
349E L  MPZ00496
390D L  WBT00258
587T  FAT00542
621G  DBB00452
627G  DBD00555
725  B1L03003, 3155
730C  TFF00331, 336, 754
735  B1N00591, 1058
735B L4D00459

T4P00328
740B L4E00888, 895, 959, 1012, 1021, 2340, 2389, 2976, 3037, 3056, 3070

T4R01397, 1659, 2723, 2737
745C  LFK00347, 477, 482, 486, 488, 492, 495-496, 498-500
793C  4AR00417
950G  5FW00523
950K FER00299, 869, 890

R4A00860, 910, 2175, 2180
950M  FTR00507
963D  LCS02020
966G  3SW00359
966K  TFS00389, 560, 734
966M  DYC00577
972K PEM00522, 879

Z4W00278
980H JMS05781, 6355

PF800511
980K  W7K01022, 1175, 1349, 2307
988H  BXY04535, 5327-5328
AP655F  MH600100
CB22B LRC  46600321
CB34B LRC  47000123, 183-184
CC24B  46800123, 125-127
CC34B LRC  47100145
CD54B  GRT00108
CS-563D  9MW00742
CS56  C5S01607
D6K LGP  DHA02265
D6M XL  3WN01295
D6N LGP  PBA00470, 2917
D6R LGP  9PN01920
D6T LGP LKJ00296

ZJB01468
D6T LGP PAT  KSB01263, 1299, 1330
D7R II XR  AGN00987
D8T  MLN01749
D9R  7TL01263
D9T  RJS00576
MD5150  SEY00114
*******Group  2*******
320  9KK00532
815F 2  BYN00338
CB-224E  22403292
CB-334EII  C3A00551
CP-433E  ASN00613
CP44  MPC00110
D10R  3KR01316
*******Group  3*******
CT660 TEP00130, 402, 880, 927, 1041, 1172, 1411

TEY00110, 113, 115

TGA00106, 145

TGT00102

TKL00132, 238, 420, 430, 477, 525, 528, 530, 532, 552, 599

TRK00472, 581, 587, 593, 598, 704, 722, 880, 931, 941, 1487, 1505

TSY00105
*******Group  4*******
226B  MJH12683
226B 3  MWD01359
246D  BYF01356
257D  FMR00243
259D  FTL00852
262C  MST03949
272D  B5W00563
277D  FMT00423
279D  RCX00449
416D  BFP14698
928F  2XL02031
930H  DHC02849
TL1055  TBM00995
TL943  TBL01418
TL943C  THH00869, 1252
*******Group  5*******
C13 NH300374, 430

X3M00145, 407
C9  X3R00839
*******Group  6*******
CT660  TEP01042
*******Group  7*******
1104D-44TAG2  SJS00235, 237, 241
1106D  X6Y00247
C4.4 D4D00633

XYC00349
*******Group  8*******
1106C  LEH00930
1306E  MPN08057
*******Group  9*******
259D  FTL00700
289D  TAW02649
305E 2  H5M01243, 1248, 1292, 1328, 1384-1387, 1391, 1407, 1409, 1412-1413, 1419
308E 2CR  FJX04049, 4055, 4275, 4302-4303, 4477, 4487, 4498, 5011
312D LC  JBC00458
312E  PZL00778, 848
313F LGC  GJD00276, 345
314E LCR DKD00471, 489, 554

ZJT01226
318E L DZF00344-00346

WZS00186
416E  SHA06335
906H 2  JRF03197, 3289
906M  H6600598
908H 2  JRD02817, 2898
924K  HJF00656-00657, 684, 731
930H  DHC03613
930K  RHN03528
938K SWL04114

XXT00740
D5G XL FDH01548

WGB03661
M313D  K3D00397
M315D  K5E00564-00565, 567, 584, 634, 758, 766-767, 777
M318F  F8B00348
TH255C  JK200256, 477, 799, 827, 847
TH407C  MLH01504
TH414C  KEK00294, 301, 384-386, 425
TH560B  SLG01533, 1549

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 5*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 6*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 7*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 8*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 9*******
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5818919 PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-8000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
8001-50000 hrs,
13-720 mo 
100.0%
0.0%
0.0%
0.0%
0.0%
100.0%
 NOTE: This is a 1.3-hour job for Group 1

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-8000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
8001-500000 hrs,
13-720 mo 
100.0%
0.0%
0.0%
0.0%
0.0%
100.0%
 NOTE: This is a 1.3-hour job for Group 2

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-8000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
8001-500000 hrs,
13-720 mo 
100.0%
0.0%
0.0%
0.0%
0.0%
100.0%
 NOTE: This is a 1.3-hour job for Group 3

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-8000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
8001-500000 hrs,
13-720 mo 
100.0%
0.0%
0.0%
0.0%
0.0%
100.0%
 NOTE: This is a 1.3-hour job for Group 4

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-8000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
8001-500000 hrs,
13-720 mo 
100.0%
0.0%
0.0%
0.0%
0.0%
100.0%
 NOTE: This is a 1.3-hour job for Group 5

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 6*******
0-8000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
8001-500000 hrs,
13-720 mo 
100.0%
0.0%
0.0%
0.0%
0.0%
100.0%
 NOTE: This is a 1.3-hour job for Group 6

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 7*******
0-8000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
8001-500000 hrs,
13-720 mo 
100.0%
0.0%
0.0%
0.0%
0.0%
100.0%
 NOTE: This is a 1.3-hour job for Group 7

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 8*******
0-8000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
8001-500000 hrs,
13-720 mo 
100.0%
0.0%
0.0%
0.0%
0.0%
100.0%
 NOTE: This is a 1.3-hour job for Group 8

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 9*******
0-8000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
8001-500000 hrs,
13-720 mo 
100.0%
0.0%
0.0%
0.0%
0.0%
100.0%
 NOTE: This is a 1.3-hour job for Group 9



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


Group Number 1   Group Number 6   Group Number 8   Group Number 9  
 
PL542 4G update for Machines with PL522 or PL523 Devices already installed.

Before going to the Customer Site:

1. Work with the PL Admin or the customer for the given machine to determine if the PL522, or PL523 is still used. This device is not reporting over the network any longer due to U.S. 2G Phase out some years ago, but still may be accessed by the customer manually to download data locally.

2. Install Cat-ET 2019A or newer on laptop.

3. Refer to M0077632 installation instructions for all tools required to perform the radio installation.

4. Work with your PL Admin to unsubscribe the PL522 or PL523 radio thru VisionLink store or DSP prior to visiting the asset.

Note: PL542 only accommodates two digital switch inputs. If more are needed, PL542 cannot be used as a replacement option. Consult with hotline team for additional information.

Note: The PL542 radio requires a harness to complete the installation. Check the service port in machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 1.1.1.

Note: A "Product Link(TM) Pro Series PL542 Machine Compatibility Reference" is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: https://dealer.cat.com/en/products/technology/construction-technology/product-link/pl542installreferences.html
This link is case sensitive so you will need to type in the link exactly as shown.

Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 1.1.2. If any differences are noticed, then move sockets in the machine harness plug as needed in order to make the proper connections.
.
Image1.1.1
Image1.1.2
 
At the machine:

5. Locate the existing Product Link PL522 or PL523 device. IF the device is NOT to be used by the customer, disconnect and completely remove it from the machine. Once the device is removed then proceed to step 7.

Note: Removal of the existing PL522 or PL523 is strongly recommended. It is best to remove the radio, secure and properly cap off all loose wiring, and remove the antenna. Dispose of removed radio per local guidelines.

6. IF the device IS to be used for local data collection ensure the radio on this Product Link device has been disabled. Procedures for this step can be found in Special Instruction M0099440 Section "PL522/PL523 Software update Instruction and Configuration." Connect with Cat ET and select VIMS Main Module, General Information, PLM Enable Status (billing)and set the status to "Disable".

7. Power down asset and switch master disconnect to "OFF". Refer to applicable safety instructions in M0079294.

8. Install PL542V2 utilizing M0077632 installation instructions As your guideline.

9. Set the Product ID to the asset serial number using Cat ET.

10. Using Cat ET, ensure Service Meter Hours (SMH) are correct.

11. While connected via Cat ET, generate a post-swap Product Status Report (PSR).

12. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Please complete a successful communication check before leaving the machine.

Note: The PL542 radio device may not have the latest software on-board. Device should have firmware 590-0178 or newer. If update is needed, please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a "System Technology" event
type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use "FOTA Request" and the PL542 software needs to be updated. This will require acknowledgment of Customer
consent to proceed with the FOTA prior to submitting to AVSpare.

Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809.

For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2.
Americas: 1-309-636-8500
EAME/APD: 65 6828 7080
Australia: 61 738 038 160
India: 44 3340 3660
 
 
Group Number 2   Group Number 3   Group Number 4   Group Number 5   Group Number 7  
 
PL542 4G update for Machines with PL420 or PL421 Devices already installed.

Before going to the Customer Site:

1. Refer to M0077632 installation instructions for all tools
required to perform the radio installation.

2. Work with your PL Admin to unsubscribe the PL420 or PL421 device thru VisionLink store prior or on DSP Prior to visiting the asset.

Note: PL542 only accommodates two digital switch inputs. If more are needed, PL542 cannot be used as a replacement option. Consult with hotline team for additional information.

Note: The PL542 radio requires a harness to complete the installation. Check the service port in the machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 2.1.1.

Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 2.1.2. If any differences are noticed then move sockets in the machine harness plug as needed in order to make the proper connections.

Note: A "Product Link(TM) Pro Series PL542 Machine Compatibility Reference" is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: : https://dealer.cat.com/en/products/technology/construction-technology/product-link/pl542installreferences.html
This link is case sensitive so you will need to type in the link exactly as shown.
.
Image2.1.1
Image2.1.2
 
At the machine:

3. Locate the existing Product Link PL420 or PL421 device and completely remove prior to installing the Product Link PL542 radio system.

Note: Removal of the existing PL420 or PL421 is strongly recommended. It is best to remove the radio, secure and properly cap off all loose wiring, and remove the antenna. Dispose of removed radio per local guidelines.

4. Power down asset and switch master disconnect to "OFF". Refer to applicable safety instructions in M0079294.

5. Install PL542V2 utilizing M0077632 installation instructions as your guideline.

6. Set the Product ID to the asset serial number using Cat ET.

7. Using Cat ET, ensure Service Meter Hours (SMH) are correct.

8. While connected via Cat ET, generate a post-swap Product Status Report (PSR).

9. Follow the entire installation process until the device performs a successful communication check. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation.

Note: The PL542 radio device may not have the latest software on-board. Device should have firmware 590-0178 or newer. If update is needed, please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a "System Technology" event
type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use "FOTA Request" and the PL542 software needs to be updated. This will require acknowledgment of Customer
consent to proceed with the FOTA prior to submitting to AVSpare.

Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809.

For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2.
Americas: 1-309-636-8500
EAME/APD: 65 6828 7080
Australia: 61 738 038 160
India: 44 3340 3660
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARCTIC IDLERS ON CERTAIN D8 AND D9 TRACK-TYPE TRACTORS; AND CERTAIN PIPELAYERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL420 AND PL421 TO PL542V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL240, PL240B AND PL241 TO PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING GENERATOR ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL522 OR PL523 RADIOS TO A PL542V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM TO INSPECT AND POSSIBLY REWORK REAR BUMPER SUPPORT WELD ON CERTAIN 120M MILITARY MOTOR GRADERS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE TORQUE OF THE GENERATOR COUPLING BOLTS ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM TO REPLACE PL240 TO PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF PUMP ON CERTAIN 785G, 793F, 794 AC, AND 797F OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 244-3114, 258-8987, 425-4563, OR 522-0906 VALVE GROUPS ON THE TRANSMISSION AND TORQUE CONVERTER AND REPLACING THE POWERTRAIN SOFTWARE ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE ACCESSORY DRIVE SHAFT BOLTS ON CERTAIN 785D, 785D OEM, 785G, 789D, 789G, 793D, 793F, AND 793F CMD OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 OR PL641E WITH A PL641I V2 OR PL641EV2 ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF HOSE ON CERTAIN ON CERTAIN 793F, 794 AC, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL542 V1 TO PL542 V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF HOSE ON CERTAIN 785G OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 OR PL042 RADIOS TO PL641I V2 OR PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL141 TO PL131 AND PLG641V1 TO PLG641V2 ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE SOFTWARE ON CERTAIN 777E, 777F, AND 777G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL542 V1 TO PL542 V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL240B WITH A PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLING DIESEL EXHAUST FLUID (DEF) SUPPLY HOSE INSULATION ON CERTAIN R1700 AND R2900 LOAD HAUL DUMP MACHINES
PRODUCT SUPPORT PROGRAM FOR ADDING HOSE GUARD TO THE LOWER TRANSMISSION HOSE ON CERTAIN 775G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLATION OF A DIODE ON CERTAIN 548, 558, AND 568 FORESTRY EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING A PL240 OR PL241 RADIO WITH A PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS