PRODUCT SUPPORT PROGRAM FOR REPLACING PL420, PL421, PL522 AND PL523 RADIOS TO THE PL542V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING PL420, PL421, PL522 AND PL523 RADIOS TO THE PL542V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS [UEBE0399]

ELECTRICAL AND STARTING SYSTEM

ELECTRONICS GP-MACHINE

PRODUCT SUPPORT PROGRAM FOR REPLACING PL420, PL421, PL522 AND PL523 RADIOS TO THE PL542V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS

UEBE0399-06

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04Mar2020

(Revised 13Nov2020)

U-111

A-83

D-104

O-97

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING PL420, PL421, PL522 AND PL523 RADIOS TO THE PL542V2 4G CELLULAR RADIO ON CERTAIN AVSpare PRODUCTS
7606 7610 7620		PS46592

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46592" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces 04Mar2020 (Revised 21Sep2020) Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

31Dec2022

PROBLEM

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Telematics Radios worldwide will phase out of 2G/3G communication that will occur over the next 3 years. Devices operating in the 2G and 3G range will no longer be supported over Cellular networks, resulting in assets not reporting in various user interfaces.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
16M	R9H00854
320D	FAL09732, 10008 KGF07614 PCM02805, 2815-2817, 2820, 2823
320D 2	DNP00252, 495 LCA00680, 836, 903, 1019 TDN00465 TDZ00214, 467 TMF00272
320E L	NAZ00858, 1976 WBK00208, 425, 962, 1128, 1159
320E LRR	TFX00319
324E L	PNW00382 TLF00131
329E L	PLW00495, 581, 621, 960, 1020
329F L	ERL00113
330F LN	LBN00210
336D L	ZML00395
336E L	BZY01760, 1863 JRJ00279
336E LN	TMZ00293
349E L	MPZ00496
390D L	WBT00258
587T	FAT00542
621G	DBB00452
627G	DBD00555
725	B1L03003, 3155
730C	TFF00331, 336, 754
735	B1N00591, 1058
735B	L4D00459 T4P00328
740B	L4E00888, 895, 959, 1012, 1021, 2340, 2389, 2976, 3037, 3056, 3070 T4R01397, 1659, 2723, 2737
745C	LFK00347, 477, 482, 486, 488, 492, 495-496, 498-500
793C	4AR00417
950G	5FW00523
950K	FER00299, 869, 890 R4A00860, 910, 2175, 2180
950M	FTR00507
963D	LCS02020
966G	3SW00359
966K	TFS00389, 560, 734
966M	DYC00577
972K	PEM00522, 879 Z4W00278
980H	JMS05781, 6355 PF800511
980K	W7K01022, 1175, 1349, 2307
988H	BXY04535, 5327-5328
AP655F	MH600100
CB22B LRC	46600321
CB34B LRC	47000123, 183-184
CC24B	46800123, 125-127
CC34B LRC	47100145
CD54B	GRT00108
CS-563D	9MW00742
CS56	C5S01607
D6K LGP	DHA02265
D6M XL	3WN01295
D6N LGP	PBA00470, 2917
D6R LGP	9PN01920
D6T LGP	LKJ00296 ZJB01468
D6T LGP PAT	KSB01263, 1299, 1330
D7R II XR	AGN00987
D8T	MLN01749
D9R	7TL01263
D9T	RJS00576
MD5150	SEY00114

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*****Group 2*****
320	9KK00532
815F 2	BYN00338
CB-224E	22403292
CB-334EII	C3A00551
CP-433E	ASN00613
CP44	MPC00110
D10R	3KR01316

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*****Group 3*****
CT660	TEP00130, 402, 880, 927, 1041, 1172, 1411 TEY00110, 113, 115 TGA00106, 145 TGT00102 TKL00132, 238, 420, 430, 477, 525, 528, 530, 532, 552, 599 TRK00472, 581, 587, 593, 598, 704, 722, 880, 931, 941, 1487, 1505 TSY00105

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*****Group 4*****
226B	MJH12683
226B 3	MWD01359
246D	BYF01356
257D	FMR00243
259D	FTL00852
262C	MST03949
272D	B5W00563
277D	FMT00423
279D	RCX00449
416D	BFP14698
928F	2XL02031
930H	DHC02849
TL1055	TBM00995
TL943	TBL01418
TL943C	THH00869, 1252

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*****Group 5*****
C13	NH300374, 430 X3M00145, 407
C9	X3R00839

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*****Group 6*****
CT660	TEP01042

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*****Group 7*****
1104D-44TAG2	SJS00235, 237, 241
1106D	X6Y00247
C4.4	D4D00633 XYC00349

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*****Group 8*****
1106C	LEH00930
1306E	MPN08057

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*****Group 9*****
259D	FTL00700
289D	TAW02649
305E 2	H5M01243, 1248, 1292, 1328, 1384-1387, 1391, 1407, 1409, 1412-1413, 1419
308E 2CR	FJX04049, 4055, 4275, 4302-4303, 4477, 4487, 4498, 5011
312D LC	JBC00458
312E	PZL00778, 848
313F LGC	GJD00276, 345
314E LCR	DKD00471, 489, 554 ZJT01226
318E L	DZF00344-00346 WZS00186
416E	SHA06335
906H 2	JRF03197, 3289
906M	H6600598
908H 2	JRD02817, 2898
924K	HJF00656-00657, 684, 731
930H	DHC03613
930K	RHN03528
938K	SWL04114 XXT00740
D5G XL	FDH01548 WGB03661
M313D	K3D00397
M315D	K5E00564-00565, 567, 584, 634, 758, 766-767, 777
M318F	F8B00348
TH255C	JK200256, 477, 799, 827, 847
TH407C	MLH01504
TH414C	KEK00294, 301, 384-386, 425
TH560B	SLG01533, 1549

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5818919	PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5818919	PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5818919	PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5818919	PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5818919	PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 6*****
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5818919	PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 7*****
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5818919	PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 8*****
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5818919	PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 9*****
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5818919	PL542v2 Cellular Radio (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-8000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
8001-50000 hrs, 13-720 mo	100.0%	0.0%	0.0%	0.0%	0.0%	100.0%

NOTE: This is a 1.3-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-8000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
8001-500000 hrs, 13-720 mo	100.0%	0.0%	0.0%	0.0%	0.0%	100.0%

NOTE: This is a 1.3-hour job for Group 2

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-8000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
8001-500000 hrs, 13-720 mo	100.0%	0.0%	0.0%	0.0%	0.0%	100.0%

NOTE: This is a 1.3-hour job for Group 3

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-8000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
8001-500000 hrs, 13-720 mo	100.0%	0.0%	0.0%	0.0%	0.0%	100.0%

NOTE: This is a 1.3-hour job for Group 4

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-8000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
8001-500000 hrs, 13-720 mo	100.0%	0.0%	0.0%	0.0%	0.0%	100.0%

NOTE: This is a 1.3-hour job for Group 5

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 6*****
0-8000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
8001-500000 hrs, 13-720 mo	100.0%	0.0%	0.0%	0.0%	0.0%	100.0%

NOTE: This is a 1.3-hour job for Group 6

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 7*****
0-8000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
8001-500000 hrs, 13-720 mo	100.0%	0.0%	0.0%	0.0%	0.0%	100.0%

NOTE: This is a 1.3-hour job for Group 7

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 8*****
0-8000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
8001-500000 hrs, 13-720 mo	100.0%	0.0%	0.0%	0.0%	0.0%	100.0%

NOTE: This is a 1.3-hour job for Group 8

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 9*****
0-8000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
8001-500000 hrs, 13-720 mo	100.0%	0.0%	0.0%	0.0%	0.0%	100.0%

NOTE: This is a 1.3-hour job for Group 9

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Group Number 1 Group Number 6 Group Number 8 Group Number 9

PL542 4G update for Machines with PL522 or PL523 Devices already installed.

Before going to the Customer Site:

1. Work with the PL Admin or the customer for the given machine to determine if the PL522, or PL523 is still used. This device is not reporting over the network any longer due to U.S. 2G Phase out some years ago, but still may be accessed by the customer manually to download data locally.

2. Install Cat-ET 2019A or newer on laptop.

3. Refer to M0077632 installation instructions for all tools required to perform the radio installation.

4. Work with your PL Admin to unsubscribe the PL522 or PL523 radio thru VisionLink store or DSP prior to visiting the asset.

Note: PL542 only accommodates two digital switch inputs. If more are needed, PL542 cannot be used as a replacement option. Consult with hotline team for additional information.

Note: The PL542 radio requires a harness to complete the installation. Check the service port in machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 1.1.1.

Note: A "Product Link(TM) Pro Series PL542 Machine Compatibility Reference" is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: https://dealer.cat.com/en/products/technology/construction-technology/product-link/pl542installreferences.html
This link is case sensitive so you will need to type in the link exactly as shown.

Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 1.1.2. If any differences are noticed, then move sockets in the machine harness plug as needed in order to make the proper connections.
.

Image1.1.1

Image1.1.2

At the machine:

5. Locate the existing Product Link PL522 or PL523 device. IF the device is NOT to be used by the customer, disconnect and completely remove it from the machine. Once the device is removed then proceed to step 7.

Note: Removal of the existing PL522 or PL523 is strongly recommended. It is best to remove the radio, secure and properly cap off all loose wiring, and remove the antenna. Dispose of removed radio per local guidelines.

6. IF the device IS to be used for local data collection ensure the radio on this Product Link device has been disabled. Procedures for this step can be found in Special Instruction M0099440 Section "PL522/PL523 Software update Instruction and Configuration." Connect with Cat ET and select VIMS Main Module, General Information, PLM Enable Status (billing)and set the status to "Disable".

7. Power down asset and switch master disconnect to "OFF". Refer to applicable safety instructions in M0079294.

8. Install PL542V2 utilizing M0077632 installation instructions As your guideline.

9. Set the Product ID to the asset serial number using Cat ET.

10. Using Cat ET, ensure Service Meter Hours (SMH) are correct.

11. While connected via Cat ET, generate a post-swap Product Status Report (PSR).

12. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Please complete a successful communication check before leaving the machine.

Note: The PL542 radio device may not have the latest software on-board. Device should have firmware 590-0178 or newer. If update is needed, please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a "System Technology" event
type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use "FOTA Request" and the PL542 software needs to be updated. This will require acknowledgment of Customer
consent to proceed with the FOTA prior to submitting to AVSpare.

Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809.

For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2.
Americas: 1-309-636-8500
EAME/APD: 65 6828 7080
Australia: 61 738 038 160
India: 44 3340 3660

Group Number 2 Group Number 3 Group Number 4 Group Number 5 Group Number 7

PL542 4G update for Machines with PL420 or PL421 Devices already installed.

Before going to the Customer Site:

1. Refer to M0077632 installation instructions for all tools
required to perform the radio installation.

2. Work with your PL Admin to unsubscribe the PL420 or PL421 device thru VisionLink store prior or on DSP Prior to visiting the asset.

Note: PL542 only accommodates two digital switch inputs. If more are needed, PL542 cannot be used as a replacement option. Consult with hotline team for additional information.

Note: The PL542 radio requires a harness to complete the installation. Check the service port in the machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 2.1.1.

Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 2.1.2. If any differences are noticed then move sockets in the machine harness plug as needed in order to make the proper connections.

Note: A "Product Link(TM) Pro Series PL542 Machine Compatibility Reference" is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: : https://dealer.cat.com/en/products/technology/construction-technology/product-link/pl542installreferences.html
This link is case sensitive so you will need to type in the link exactly as shown.
.

Image2.1.1

Image2.1.2

At the machine:

3. Locate the existing Product Link PL420 or PL421 device and completely remove prior to installing the Product Link PL542 radio system.

Note: Removal of the existing PL420 or PL421 is strongly recommended. It is best to remove the radio, secure and properly cap off all loose wiring, and remove the antenna. Dispose of removed radio per local guidelines.

4. Power down asset and switch master disconnect to "OFF". Refer to applicable safety instructions in M0079294.

5. Install PL542V2 utilizing M0077632 installation instructions as your guideline.

6. Set the Product ID to the asset serial number using Cat ET.

7. Using Cat ET, ensure Service Meter Hours (SMH) are correct.

8. While connected via Cat ET, generate a post-swap Product Status Report (PSR).

9. Follow the entire installation process until the device performs a successful communication check. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation.

Note: The PL542 radio device may not have the latest software on-board. Device should have firmware 590-0178 or newer. If update is needed, please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a "System Technology" event
type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use "FOTA Request" and the PL542 software needs to be updated. This will require acknowledgment of Customer
consent to proceed with the FOTA prior to submitting to AVSpare.

Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809.

For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2.
Americas: 1-309-636-8500
EAME/APD: 65 6828 7080
Australia: 61 738 038 160
India: 44 3340 3660