PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF HOSE ON CERTAIN 785G OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF HOSE ON CERTAIN 785G OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS [UEBE0402]

AIR INLET AND EXHAUST SYSTEM

AFTERTREATMENT GP

PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF HOSE ON CERTAIN 785G OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS

UEBE0402-01

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04Mar2020

(Revised 10Mar2020)

U-107

D-99

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF HOSE ON CERTAIN 785G OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS
108K 108Z		PS54283

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NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54283" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the 04Mar2020 Service Letter. Changes have been made to the Title, Problem, Affected Product, and Action Required.

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TERMINATION DATE

31Mar2022

PROBLEM

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The existing DEF hoses can fail on certain 785G Off-Highway Trucks, and 994K Wheel Loaders. If an existing DEF hose fails it may lead to aftertreatment inducement issues.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
994K	SMX00201-00209

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*****Group 2*****
785G	RTL00100-00116

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4789071	HOSE AS (IF NEEDED)
1	4789074	HOSE AS (IF NEEDED)
1	4789075	HOSE AS (IF NEEDED)
1	4789078	HOSE AS (IF NEEDED)
1	4789079	HOSE AS (IF NEEDED)
1	4789082	HOSE AS (IF NEEDED)
1	4789083	HOSE AS (IF NEEDED)
1	4789086	HOSE AS (IF NEEDED)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	4579013	HOSE AS (IF NEEDED)
1	4579027	HOSE AS (IF NEEDED)
1	5105192	HOSE AS (IF NEEDED)
1	5105193	HOSE AS (IF NEEDED)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If an existing DEF hose fails, only replace the failed DEF hose.

785G: Refer to Disassembly and Assembly, UENR6766, "Engine Aftertreatment System - Install".

994K: Refer to Disassembly and Assembly, UENR3333, "Diesel Exhaust Fluid Module - Install".

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-12000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
12001-24000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 6.0-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-12000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
12001-24000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%