
04Mar2020 |
(Revised 10Mar2020) |
After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF HOSE ON CERTAIN 785G OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS |
|
108K 108Z | PS54283 |
NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54283" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
NOTE: | This Revised Service Letter replaces the 04Mar2020 Service Letter. Changes have been made to the Title, Problem, Affected Product, and Action Required. |
TERMINATION DATE |
31Mar2022 |
PROBLEM
The existing DEF hoses can fail on certain 785G Off-Highway Trucks, and 994K Wheel Loaders. If an existing DEF hose fails it may lead to aftertreatment inducement issues. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
994K | SMX00201-00209 |
*******Group 2******* | |
785G | RTL00100-00116 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 4789071 | HOSE AS (IF NEEDED) |
1 | 4789074 | HOSE AS (IF NEEDED) |
1 | 4789075 | HOSE AS (IF NEEDED) |
1 | 4789078 | HOSE AS (IF NEEDED) |
1 | 4789079 | HOSE AS (IF NEEDED) |
1 | 4789082 | HOSE AS (IF NEEDED) |
1 | 4789083 | HOSE AS (IF NEEDED) |
1 | 4789086 | HOSE AS (IF NEEDED) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 4579013 | HOSE AS (IF NEEDED) |
1 | 4579027 | HOSE AS (IF NEEDED) |
1 | 5105192 | HOSE AS (IF NEEDED) |
1 | 5105193 | HOSE AS (IF NEEDED) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
If an existing DEF hose fails, only replace the failed DEF hose. 785G: Refer to Disassembly and Assembly, UENR6766, "Engine Aftertreatment System - Install". 994K: Refer to Disassembly and Assembly, UENR3333, "Diesel Exhaust Fluid Module - Install". |
SERVICE CLAIM ALLOWANCES
*******Group 1******* | ||||||
0-24 mo |
||||||
25-48 mo |
NOTE: This is a 6.0-hour job for Group 1 | ||||||
*******Group 2******* | ||||||
0-24 mo |
||||||
25-48 mo |
NOTE: This is a 6.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |