PRODUCT SUPPORT PROGRAM FOR REPLACING PL141 TO PL131 AND PLG641V1 TO PLG641V2 ON CERTAIN CATERPILLAR PRODUCTS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING PL141 TO PL131 AND PLG641V1 TO PLG641V2 ON CERTAIN CATERPILLAR PRODUCTS [UEBE0404]
ELECTRICAL AND STARTING SYSTEM
ELECTRONICS GP-MACHINE
UEBE0404-06

05Mar2020
(Revised 05Nov2020)


U-119
A-90
D-112
O-105

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING PL141 TO PL131 AND PLG641V1 TO PLG641V2 ON CERTAIN AVSpare PRODUCTS

7606 7610 7620
PS46600
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46600" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

 
NOTE:

This Revised Service Letter replaces the 05Mar2020 (Revised 20Oct2020) Service Letter. Changes have been made to the Affected Product.


TERMINATION DATE

31Dec2022

PROBLEM

Telematics Radios worldwide will phase out of 2G/3G communication that will occur over the next 3 years. Devices operating in the 2G and 3G range will no longer be supported over Cellular networks, resulting in assets not reporting in various user interfaces.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
3508  CNF00736
3512  24Z03124, 4496
3512B 8RM00327, 1114

CMC01482

ZAH00184, 376
3512C PXW00218

SBG00942, 975, 999-1000, 1128, 1287

YBD00215
3512C HD  LYP00134-00135
3516B 7RN00462, 1020, 2157-2158, 2209-2210, 2227

GZS00650

PBR00525, 664-665

YAW00416

ZAP00565-00566
3516B HD  YAR00956-00957, 964-965
3516C AL200110, 113, 128, 137-138, 146, 149

LY500159, 164

SBJ02046, 2086

SBK00399-00400, 751, 2355, 2382, 2385

SFJ00776
3516C HD  SEK01125, 1244
3516E  JD700154
C175-16  WYB00225, 1135, 1428-1429, 1432, 1446, 1451-1452
G3412C  SPY00162, 274
G3516 4EK05167

CSZ00763
G3520H HD  GFR00187-00190
PM3512B  BNR00326, 329
PM3516 KEN00106, 148, 167, 210, 212, 214-215, 223

NAM00107, 157, 160, 199, 214, 217, 235, 248, 257, 292, 303, 342, 394
PM3516B  BPD00236, 271, 286, 335, 507, 885, 956
PMG3516  JKK00192
*******Group  2*******
3306B 8JJ00077

9NR02454
3406B  4PM00333
3406C 2WB06676, 8285

4JK00708

4RG00301

4ZR06443

90U09686

C5G00907
3412  81Z22836, 23701, 23703
3412C 9EP01883, 2482, 3245

BCW00359

TFT00599
3456 C4G00660, 694

GHJ00362
C13 GB700102, 123, 144, 146-147, 174, 185, 244, 272, 276, 319, 355, 366

KJE00213

KWJ04240

N3F02154

S4400102

T3200108, 277, 320, 630

X3F00100, 102

X3M00108, 126, 133, 193, 308-309, 319, 373, 379, 381, 415-416, 424, 449, 494, 497-498, 505, 509, 552
C15 C2F00223

C5E00144, 152, 156, 158, 162-163, 166, 168, 171-173, 175-177, 180, 182-183, 188, 203, 271, 276, 305, 372, 396, 974, 1001-1002, 1006, 1029-1030, 1046, 1052, 1062-1063, 1074, 1082, 1088, 1099, 1157, 1165, 1167, 1196, 1204, 1225-1226, 1246, 1257, 1265, 1273, 1276, 1288-1289, 1302, 1403, 1526, 1536, 1543, 1557-1558, 1564, 1573, 1582, 1592, 1598, 1601, 1603, 1611-1612, 1614-1615, 2055, 2090-2091, 2099, 2242, 2282, 2311, 2345, 2349, 2359, 2508, 2552, 2572, 3332-3334, 3337, 3536, 3922, 4178

GB300107, 136, 148, 166-167, 170, 175-176, 187-188, 203, 222, 224-225, 229-231, 292, 362, 384, 397, 399, 421-422, 431, 450, 452, 454, 467, 474-475, 485, 491, 494, 518-519, 524, 529, 534, 540-541, 550, 552, 557-558, 581, 590, 600, 607, 616, 644, 665, 681, 697, 702, 722, 731, 750, 771, 807, 811, 813, 824, 827, 833, 837, 847, 867, 873, 879, 882, 892, 896, 905, 913, 915, 921, 923, 927-928, 941, 944, 948-949, 951, 961-962, 968-970, 977, 995, 997, 1006, 1021, 1026, 1036, 1048, 1058, 1082, 1086, 1091-1092, 1098, 1103, 1115, 1118, 1131

GB400170-00171, 189, 217, 259, 300-301

LDN01521

LNA02751, 3649

N5F01580

NAP00363, 477, 836, 1170, 1210, 1244, 1291, 1297, 1414, 1544, 1574, 1616

SNW00128, 191, 216, 221, 230, 276, 552, 554, 578, 585

T3300104, 195, 254, 332, 354, 363, 429, 668, 854, 878

T4A00753, 758

X4R00142, 190, 294, 318, 422, 458, 460, 542

X5M00303, 318, 328-329, 337, 341-342, 354, 359, 380, 395, 425, 434, 436, 447-449
C18 BG400110, 116-118, 120, 151, 164, 173, 181, 191, 219, 239-240, 258, 265, 270, 275, 280-281, 286, 295, 298, 309, 318, 322, 328, 334, 353-356, 371-372, 388, 392, 409, 423, 433, 442, 486-487, 494, 496-499, 502, 509, 513, 516-519, 522, 524, 528-529, 532, 536, 538, 544, 567, 570, 574, 607

EKW00151, 386, 773

JZB00315, 325, 457, 507, 566, 574, 734, 737, 1127, 1131, 1167, 1200, 1255, 1262, 1282, 1284, 1364, 1401, 1403, 1413, 1468, 1513

NAW00135, 605, 790, 814

T2R05368

T3400373, 433-434, 442, 643, 729-732

T3500100, 146-148, 169

WRH09239, 9848
C27 12700003

2A300181, 268, 545

DWB00141, 665, 955, 1195, 1616, 1789, 2106, 2273, 2780, 3537

GDS00227, 412, 530, 753, 791, 923, 940, 1022

T4Z00363, 380

TWM00242
C32 13200014, 21

AL600127, 144, 176, 233, 236, 243, 246, 248

JAZ01459, 1500, 1936, 2508

JSJ01015, 1070, 3145, 3914, 3916, 3952, 4356

SXC00356, 708, 1067, 3466, 5106

TZJ00179, 319
C7  JTF00879
C9 C9E00551, 1924, 1963, 2190, 2629-2630, 2734-2735, 2831

LN900423

NBP00511

NGP00294, 472

NTX00236, 376, 593, 618, 784-785

X3R00130, 505, 581, 615, 909, 926, 932, 957, 1057, 1121, 1142, 1145, 1237, 1252-1253, 1352, 1378-1379, 1387-1388
D343A  62B13259
PMC27  N1B00110, 143-144, 148, 156, 179, 190, 200, 202-203, 242, 247, 252-253, 261, 287, 300, 303-304, 322-323, 342, 353
XQ425  X8H00116-00122, 126, 131, 133, 137, 142, 149-157, 159, 167-178, 180, 182-186, 188, 190, 192, 194, 198-199, 202, 204, 209-210, 216-217, 226-227, 238-239, 241, 244, 249-250, 252, 259, 265-267, 276-277, 283, 295, 317
XQ570  ME500110, 112-114, 120-121, 123-125, 128-129, 132-133, 139-140, 142, 145, 148, 157-160, 168, 171, 173-175, 181, 183, 189-191, 199-203, 209-211, 216, 219-220, 222-224, 233, 239-243, 245, 247, 249-250, 255, 259-261, 273, 276, 278, 280, 286
XQP275  XP700153
XQP500  XP500122-00124, 127, 156
*******Group  3*******
DG100  T3900128, 182, 219, 280
DG125 NB800104-00105

T4400192
DG150  T4500270, 282, 321, 358
DG200  KJ700127
DG60  T3700235, 239, 401
OLYMPIAN GXG03320

NGC00180

NGG00142
*******Group  4*******
140G  72V12624
140M 2  M9D01508
320C  PAB02438, 6674
320E L TNJ00237

WBK03802
330D L  MWP02899
613C II  8LJ03432
615C II  9XG01872
621B 35V00990

45P02394, 3083, 3931, 3937
950M  EMB02170
CB-534D  FGH00301, 438
CB14B  47300467, 634, 720, 965, 1155, 1514
CP-433E  ASN00649
CP-563D  9ZW00648
CS-563C 4KN00438

4LN00891
CS-563E  CNG01108
D6N LGP  PBA02486
D6R II XL  AAX01377
D6R XL  5LN00813, 2970
PS-150B  3XR00502
*******Group  5*******
3054C  33419022
C2.2  GBE01658, 1733, 1749, 2022
C4.4 N4X00119

XYC00585

XYD00227
C7.1  MRP00114, 117, 326, 574
*******Group  6*******
2506C-E15  C6A00835
C1.5  GB901326
C2.2 G4302790

GBE00497, 1592

GBY08848
C3.3 EC504469, 5166

GT401071, 1074
C3.4B  CJG08755
C4.4 44801839, 1931, 1938, 1949, 3571

CN300137, 346-348, 364, 368, 370-374, 382-386, 544

CN600263, 369, 410-411, 621

D4B01750, 2313, 3132, 3142

D4D00729, 829, 970, 2065, 2153, 2178, 2214, 2228, 2560, 2583, 2679, 2758, 2764, 2772, 2784, 2810, 2843

ECL02172, 2858

GTD00347

JKT00618, 1448, 3376

L4R00460, 498

LC500239, 401

MZT00349

N4D00895, 901, 1063

N4E00380, 409, 420, 575, 694

N4X00318

NRP00571

XRA00144, 187

XRB00165-00166, 173, 195, 205, 229
C6.6 N6D00171, 195, 1073, 1876, 1879, 2170, 2359, 2434, 2584

SDA00478
C7.1 77001533

ECW03846, 3946

ETG00164

GTP01038

L7C00253

MRP00102, 147, 174, 180, 202, 214-215, 228, 289, 293, 302, 307, 369, 387, 435, 437-438, 459, 463-464, 468-469, 471, 474, 476, 483, 485, 498, 570-571, 578, 603, 616-617, 634, 685, 738, 740, 764, 767, 786-787, 810, 812, 893

WG200225, 419, 554, 599, 652, 776, 809

WG300413, 476, 504, 518
XQ125  CK500102, 143, 145-147, 149-158, 160-163, 172, 181, 184-185, 194, 198, 205-206, 225, 230, 236-238, 241, 244, 248, 252-255, 257-263, 267-269, 273-274, 276, 285, 289, 291-325, 328-329, 335-336, 338-341, 353-355, 363, 369, 374-375, 377, 379-380, 382-383, 385, 387, 399, 403-404, 416, 418-430, 432-436, 439-440, 478, 485, 491-492, 497-499, 501, 503, 508-509, 515-516, 526-528, 530, 532-535, 548-551, 554, 561-563, 567, 570-571, 573-574, 577-578, 580, 584, 586, 588, 591-592, 596-600, 606, 615, 658, 664, 671-672, 689-693, 695, 698-700, 703, 707, 712, 715-716, 722, 746, 758, 770, 772-773, 775-782, 785, 787, 790, 797, 827-828, 862-863
XQ230  CK200100-00110, 116, 121, 124, 127-133, 139-141, 146-148, 150-151, 153-155, 158-165, 168-170, 188, 212, 214, 218-219, 222, 228-234, 237-240, 251, 253-254, 256-257, 261-263, 265, 267-269, 272-276, 279-280, 315-316, 318-322, 332-333, 339, 342-343, 362-363
XQ35 JK700108, 110, 112, 123, 154-155, 157, 159-161, 163-165, 167, 170-171, 179, 182-185, 187-188, 191, 194-196, 198, 200-201, 204, 214-215, 218-221, 237, 239-242, 246, 249-250, 256, 263, 266, 271, 273-275, 279-282, 288, 292-293, 295, 300-301, 304, 307, 318-319, 323, 325-327, 332-333

JK800123-00125, 127-136, 139-147, 149, 152-157, 172-175, 177, 210, 212, 227-228, 233, 236-240, 245, 272-275, 280, 289, 291, 293, 308, 312, 315-320, 322, 325-327, 337, 340, 345-347, 349, 356, 358, 360-366, 368-377, 383, 409, 417, 421, 423-443, 463, 492, 494-495, 499-501, 506-510, 534, 561
XQ60 CF600100-00101, 103-104, 108-110, 112-120, 150-151, 153-162, 165, 169-170, 172-176, 178-187, 192, 194-196, 200-201, 205-208, 211-212, 216-227, 229, 231, 233-242, 244-247, 249, 251-254, 256, 258, 263, 272

CF900124, 132-134, 149, 152-154, 156-157, 159-161, 165-168, 170, 172, 174-175, 178, 180-181, 183, 192, 196, 198-199, 202, 207-210, 213-215, 217, 221-224, 229-232, 238, 243, 247, 250, 253, 255, 259, 267-270, 275-276, 278-281, 283, 288, 290-292, 297, 300-304, 306-308, 311, 314-316, 318-322, 325, 327, 332, 334, 336-338, 342-345, 348-349, 351, 353, 355, 363, 368, 373, 375-377, 381, 383, 385, 387-388, 494, 500-502, 526-528, 533, 537-540, 543, 547, 559, 561, 568-569, 571-572, 576-577, 580, 584, 587, 589-592, 596-597, 599-602, 605-607, 609-611, 623, 631, 677, 681-682, 691, 694-695, 697-702, 706-707, 710
*******Group  7*******
242B 3  SRS01718
252  FDG01796
259B 3  YYZ05457
259D  FTL04045, 9537, 20279
279D  GTL01390, 2615
289D  TAW03511, 3847
300.9D  LJ200259, 517, 628, 639, 642, 671, 716, 755, 859-860
301.4C LJ300442

LJK00829
301.7D  LJ400379
301.7D CR  LJ800753, 1518
302.4D  LJ600196
302.7D  LJ700296, 483, 501, 521, 1261
303.5C CR  DMY02032
303.5E 2  JWY00983, 1886
303E CR  HHM01276, 1909
304E 2  ME401042, 1046
305E 2  H5M02882
308E 2CR  FJX05240, 5652
308E CR  GBJ00497
311C U  CKE01608
315C L  CJC04348
315D LC  CJN01844
416F ST  KSF00450, 685, 697, 819, 959, 1053, 1464
420D  FDP21052
420E HLS02735

KMW02670

PRA00533
420F IT  JWJ00714, 1864, 1868, 1871, 1873, 1882
426C  6XN01652
430D IT  BML03579
906H 2  JRF02989
908H 2  JRD01717
928G  DJD02663
938G  6WS03100
939C  6DS01863, 2032
D5G LGP  RKG02570
TH255C  JK200828, 841
TL1255C  DHW01307
TL1255D HRC  ML702340
TL943C  THH01353
*******Group  8*******
BA25 BROOM  7AW00760, 2622, 2642
BB121  JK500318
BU118  LXB03601, 3692, 5454, 5546
CVP110  CTZ00508, 1000
CVP16  A1E01074
CVP40  CRT02331
CVP75  CSG00401, 931, 1011
H100  4ML04487
H120E S  HHE00119, 1272
H130E S  HHF00150, 840
H140E S  W9A00570
H55E S  3X901888
H65D S  FTS01910
H65E S  3X800389
H70  4KL07290
H75E S  X9E00207, 257, 262
HEX BUCKET  NBC11925, 11938, 28238
PC306B  PCT00788, 820, 1132, 1247, 1728, 1904
PR190  WPB00324
*******Group  9*******
3406E  5EK00081
*******Group  10*******
G3508  WPN01508
*******Group  11*******
C13  X3M00385, 387
C15  X5M00377, 399
C9  X3R00135

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 5170590 AVS 4G SIM Card
1 5693106 PLG641V2 4G Cellular Radio (NA)
1 5693109 PLG641V2 4G Cellular Radio (EU)
1 5889248 PLG641V2 Hard Mount Antenna
1 5891358 PLG641V2 Adhesive Mount Antenna (Optional)
1 5936019 PLG641V2 4G Cellular Radio (NA) Software
1 5936021 PLG641V2 4G Cellular Radio (EU) Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 5170590 AVS 4G SIM Card
1 5693106 PLG641V2 4G Cellular Radio (NA)
1 5693109 PLG641V2 4G Cellular Radio (EU)
1 5889248 PLG641V2 Hard Mount Antenna
1 5891358 PLG641V2 Adhesive Mount Antenna (Optional)
1 5936019 PLG641V2 4G Cellular Radio (NA) Software
1 5936021 PLG641V2 4G Cellular Radio (EU) Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 5170590 AVS 4G SIM Card
1 5693106 PLG641V2 4G Cellular Radio (NA)
1 5693109 PLG641V2 4G Cellular Radio (EU)
1 5889248 PLG641V2 Hard Mount Antenna
1 5891358 PLG641V2 Adhesive Mount Antenna (Optional)
1 5936019 PLG641V2 4G Cellular Radio (NA) Software
1 5936021 PLG641V2 4G Cellular Radio (EU) Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
1 4647818 PL131 Satellite Radio Hardware Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 5*******
1 4647818 PL131 Satellite Radio Hardware Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 6*******
1 5170590 AVS 4G SIM Card
1 5693106 PLG641V2 4G Cellular Radio (NA)
1 5693109 PLG641V2 4G Cellular Radio (EU)
1 5889248 PLG641V2 Hard Mount Antenna
1 5891358 PLG641V2 Adhesive Mount Antenna (Optional)
1 5936019 PLG641V2 4G Cellular Radio (NA) Software
1 5936021 PLG641V2 4G Cellular Radio (EU) Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 7*******
1 4647818 PL131 Satellite Radio Hardware Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 8*******
1 4647818 PL131 Satellite Radio Hardware Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 9*******
1 4647818 PL131 Satellite Radio Hardware Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 10*******
1 4647818 PL131 Satellite Radio Hardware Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 11*******
1 4647818 PL131 Satellite Radio Hardware Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-500000 hrs,
0-750 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 1

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-500000 hrs,
0-750 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 2

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-500000 hrs,
0-750 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 3

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-500000 hrs,
0-750 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.5-hour job for Group 4

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-500000 hrs,
0-750 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.5-hour job for Group 5

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 6*******
0-500000 hrs,
0-750 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 6

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 7*******
0-500000 hrs,
0-750 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.5-hour job for Group 7

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 8*******
0-500000 hrs,
0-750 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.5-hour job for Group 8

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 9*******
0-500000 hrs,
0-750 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.5-hour job for Group 9

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 10*******
0-500000 hrs,
0-750 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.5-hour job for Group 10

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 11*******
0-500000 hrs,
0-750 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.5-hour job for Group 11



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


Group Number 4   Group Number 5   Group Number 7   Group Number 8   Group Number 9   Group Number 10   Group Number 11  
 
PL131 Rework Instructions:

Before going to the Customer Site:

1. Refer to SEHS0377 installation instructions for all tools to perform the radio installation, as well as familiarity with the installation process.
Note: To remove the adhesive mount PL141, use the 468-1897 Removal Tool.

2. When the PL131 sits for an extended time, passivity can build up, which can prevent current flow to the device. Turn new devices from inventory ON and OFF through four power cycles prior to installation. This process can break the passivity and allow the device to function as expected.

3. Activate the device and confirm the device is reporting at the dealership before traveling to install on a machine.

At the machine:

4. Before the device is mounted on the equipment, record all the information that will be needed to subscribe services in the Dealer Service Portal (DSP).
Note: This information is located on the bottom of the device. Once the device is installed, that information cannot be seen. A one-page form is included in the PL131 kit to assist in recording this information.

5. Power down asset and switch master disconnect to OFF. Refer to applicable safety instructions in SEHS0377.

6. Remove the Product Link device being replaced and deactivate the device by pressing the power toggle button. Dispose of removed device per local guidelines. Refer to the Parts Disposition.

7. Prior to install of PL131, press down the power toggle button. When the power button is released, the green LED will blink to indicate the radio is active. The LED will then blink five times to indicate a fully charged battery. Install PL131 device per SEHS0377 installation guide.

8. Provide needed information to PL Admin / TC in order to subscribe services and verify connection in DSP.

Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809.

For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2.
Americas: 1-309-636-8500
EAME/APD: 65 6828 7080
Australia: 61 738 038 160
India: 44 3340 3660
 
 
Group Number 1   Group Number 2   Group Number 3   Group Number 6  
 
Before ordering hardware:

Check the Product Link Country Certification Status Summary for All Hardware Variants, https://dealer.cat.com/content/dam/dealer/Products/Technology/Construction%20Technology/productlink/salessupport/Product-Link-Country-Certification-Status-Summary-for-All-Hardware-Variants-10jun2020.xlsx, found on https://dealer.cat.com/pl to determine the correct PLG641V2 hardware device for the country where it is to be installed.

Before going to the machine:

Refer to M0069806, PLG Installation Guide to familiarize yourself with the PLG641V2 radio installation including all tools that will be necessary to complete the work.

Working with your PL Admin or Dealer TC, in the Dealer Service Portal (DSP) unsubscribe the old asset from the Remote Asset Monitoring (RAM) UI.

Associate the old PLG641V1 device to its MAC address in DSP.

In RAM, activate and register the new PLG641V2 cellular radio to the genset serial number.

In DSP, Subscribe the asset to RAM

Install the 4G SIM Card

Connect the PLG641V2 to DC power supply (9-32 Volts)

With the device powered and communicating send configuration file to the PLG641V2 device, using the RAM Configurator Tool.

The PLG641 software can be updated prior to traveling to the site. Plug in the USB 2.0 end of the cable to the laptop and the Micro USB B end to the PLG641V2 device. RNDIS driver is needed. (Note: If the USB cable is not oriented properly when inserting into the PLG641V2, the PLG641V2 USB connector may become damaged, requiring replacement of the PLG641V2 Radio.)

Using Google Chrome enter 169.254.200.200 into the address bar

Enter username: admin

Enter password:

Update software per the region where the asset will be operated (Note, the software only needs to be flashed once. See Image 2.1.1 for the relevant software part number. The first reboot after updating software may take up to 30 minutes ? DO NOT unplug the device during this reboot. Refer to M0069806, PLG Installation Guide for detailed instructions)
.
Image2.1.1
 
At the machine:

Ensure that the equipment power is off, and that the battery disconnect is engaged.

Remove the PLG641V1 (Note: Discard the removed device per local guidelines)

Install the PLG641V2, 4G Cat SIM Card, and appropriate antenna. (Note: Refer to M0069806, PLG Installation Guide, for detailed instructions for mounting the new PLG641V2 hardware).

Restore power and check communications (Note: Refer to troubleshooting guide, LEGE0033 on emc.cat.com for troubleshooting assistance)

Note: Prior to requesting assistance refer to troubleshooting guide LEGE0033. Otherwise, contact Cat Connect Support via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email ([email protected]) for assistance.
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 OR PL042 RADIOS TO PL641I V2 OR PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF HOSE ON CERTAIN 785G OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL542 V1 TO PL542 V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF HOSE ON CERTAIN ON CERTAIN 793F, 794 AC, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL420, PL421, PL522 AND PL523 RADIOS TO THE PL542V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARCTIC IDLERS ON CERTAIN D8 AND D9 TRACK-TYPE TRACTORS; AND CERTAIN PIPELAYERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL420 AND PL421 TO PL542V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL240, PL240B AND PL241 TO PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING GENERATOR ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL522 OR PL523 RADIOS TO A PL542V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM TO INSPECT AND POSSIBLY REWORK REAR BUMPER SUPPORT WELD ON CERTAIN 120M MILITARY MOTOR GRADERS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE TORQUE OF THE GENERATOR COUPLING BOLTS ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE SOFTWARE ON CERTAIN 777E, 777F, AND 777G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL542 V1 TO PL542 V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL240B WITH A PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLING DIESEL EXHAUST FLUID (DEF) SUPPLY HOSE INSULATION ON CERTAIN R1700 AND R2900 LOAD HAUL DUMP MACHINES
PRODUCT SUPPORT PROGRAM FOR ADDING HOSE GUARD TO THE LOWER TRANSMISSION HOSE ON CERTAIN 775G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLATION OF A DIODE ON CERTAIN 548, 558, AND 568 FORESTRY EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING A PL240 OR PL241 RADIO WITH A PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL042 OR PL141 DEVICES WITH A PL243 OR PL131 ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 460-6957 TUBE ASSEMBLY SUPPORT BRACKET IN THE WATER LINES GROUP ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE FUEL TANK ON CERTAIN 24 MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING OIL COOLERS ON CERTAIN 793F, 795F AC, AND 797 OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PARK BRAKE PISTON OR SLEEVE ON CERTAIN R2900 AND R2900G LOAD HAUL DUMP MACHINES