| 11Mar2020 |
| (Revised 21Oct2020) |
K200
K311
K312
K314
K315
K317
K319
K31P
K350
K35A
K380
K390
K400
K430
K600
K602
K630
K632
K645
K646
K669
K680
K692
M450
M610
M620
Q210
Q630
Q631
Q632
Q635
Q637
Z850
| Containment - Before/After (Limited distribution) | PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE SOFTWARE ON CERTAIN 777E, 777F, AND 777G OFF-HIGHWAY TRUCKS |
|
| 7610 7620 7490 1901 | PS91072 |
|
| NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
| NOTE: | This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim. |
| NOTE: | When reporting the repair, use "PS91072" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
| NOTE: | This Revised Service Letter replaces the 11Mar2020 (Revised 26Aug2020) Service Letter. Changes have been made to the Affected Product. |
TERMINATION DATE |
| 31May2021 |
PROBLEM
| Updates have been made to engine software relating to exhaust temperature events and monitoring system parameter on certain 777E, 777F, and 777G Off-Highway Trucks. |
AFFECTED PRODUCT
| Model | Identification Number |
| *******Group 1******* | |
| 777F | JRP00295, 508-509, 525-526, 550-551, 616, 682, 688, 713-714, 719, 771, 819-820, 832, 853, 863, 887-888, 893, 952, 979, 993-994, 1054, 1077, 1098-1099, 1105, 1121, 1135-1136, 1151-1153, 1223, 1267, 1291-1294, 1326, 1338-1339, 1349, 1491, 1521-1522, 1524-1525, 1534, 1652, 1670-1673, 1777, 1862-1863, 1868-1869, 1918, 1920, 1932, 1951, 1954, 1965, 1972-1976, 2015-2016, 2033-2037, 2041-2044, 2061, 2065, 2067, 2153-2154, 2157-2158, 2169, 2175-2183, 2226, 2231-2232, 2237, 2252, 2256, 2259, 2279-2280, 2307-2308, 2321, 2328-2329, 2360-2361, 2374-2376, 2379-2380, 2384-2387, 2390-2392, 2421, 2424-2429, 2431, 2443, 2463-2466, 2471, 2491, 2495, 2509, 2515-2516, 2524-2525, 2553-2554, 2557, 2560-2561, 2593, 2621, 2631-2632, 2639, 2641, 2643, 2646, 2648, 2676, 2680, 2698, 2700-2702, 2708, 2710, 2714-2717, 2719, 2722-2724, 2747, 2751, 2753-2754, 2809, 2811, 2813, 2861, 2865, 2899-2901, 2906, 2908, 2910, 2912, 2914, 2916, 2918, 2925, 2927, 2929, 2934, 2941-2942, 2962-2964, 2983, 2985, 2987, 2989, 2991, 3014, 3016-3017, 3019, 3026, 3036-3038, 3076-3078, 3089-3092, 3118, 3120, 3122-3123, 3126, 3129-3130, 3152-3155, 3158-3160, 3172, 3174, 3184, 3186-3190, 3194-3196, 3216, 3218, 3220, 3222-3224, 3226, 3228, 3230, 3243, 3245, 3268, 3270-3273, 3289-3293, 3322, 3325-3326, 3329, 3331, 3333-3337, 3340 |
| 777F OEM | JXP00236-00237, 253-256 |
| *******Group 2******* | |
| 777E | KDP00208-00227, 232-237, 297, 313-314, 325, 329-331, 345-348, 370-373, 384-385, 418-424, 462-464, 471, 494-500, 556-560, 565-566, 574-576, 606, 634-637, 644-657, 689-690, 699-703, 718-719, 771, 783-785, 803-805, 807-813, 859-863, 872-877, 899-904, 936-937, 979-980, 989-992, 1005-1008, 1015-1019, 1087-1088, 1376-1377, 1380, 1384, 1426-1433, 1522-1524, 1548-1549, 1561-1562, 1568, 1580-1583 |
| *******Group 3******* | |
| 777G | TNM00110, 112, 114, 118-120, 122, 124, 135-137, 139, 141, 155-157, 159-162, 164, 166, 195, 197, 199, 201, 203, 234-236, 238, 241, 243, 255, 257, 259, 261, 263, 275, 282, 284, 286, 288, 290-291, 293, 295, 297, 300-302, 311-313, 340-341, 346, 349, 355, 386, 563, 583, 589-600, 604-606, 608-611, 639-640, 659, 666-668, 758, 765-767, 788, 804, 833-843, 860-861, 872, 882, 1000-1001, 1003, 1022-1025, 1027, 1034, 1037-1044, 1047-1051, 1055-1074, 1084, 1121-1123, 1128-1131 |
| 777G OEM | T4Y00175, 197, 504 |
PARTS NEEDED
Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5983147 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 5983149 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 3******* | ||
| 1 | 5861141 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
| Replace the existing the engine ECM software with the appropriate software listed in the Parts Needed or latest available on SIS Web. |