PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE SOFTWARE ON CERTAIN 777E, 777F, AND 777G OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE SOFTWARE ON CERTAIN 777E, 777F, AND 777G OFF-HIGHWAY TRUCKS [UEBE0407]
ELECTRICAL AND STARTING SYSTEM
ELECTRONICS GP-ENGINE
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE SOFTWARE ON CERTAIN 777E, 777F, AND 777G OFF-HIGHWAY TRUCKS
UEBE0407-05

11Mar2020
(Revised 21Oct2020)


K02C
K200
K311
K312
K314
K315
K317
K319
K31P
K350
K35A
K380
K390
K400
K430
K600
K602
K630
K632
K645
K646
K669
K680
K692
M450
M610
M620
Q210
Q630
Q631
Q632
Q635
Q637
Z850

 
Containment -
Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE SOFTWARE ON CERTAIN 777E, 777F, AND 777G OFF-HIGHWAY TRUCKS

7610 7620 7490 1901
PS91072
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS91072" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

 
NOTE:

This Revised Service Letter replaces the 11Mar2020 (Revised 26Aug2020) Service Letter. Changes have been made to the Affected Product.


TERMINATION DATE

31May2021

PROBLEM

Updates have been made to engine software relating to exhaust temperature events and monitoring system parameter on certain 777E, 777F, and 777G Off-Highway Trucks.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
777F  JRP00295, 508-509, 525-526, 550-551, 616, 682, 688, 713-714, 719, 771, 819-820, 832, 853, 863, 887-888, 893, 952, 979, 993-994, 1054, 1077, 1098-1099, 1105, 1121, 1135-1136, 1151-1153, 1223, 1267, 1291-1294, 1326, 1338-1339, 1349, 1491, 1521-1522, 1524-1525, 1534, 1652, 1670-1673, 1777, 1862-1863, 1868-1869, 1918, 1920, 1932, 1951, 1954, 1965, 1972-1976, 2015-2016, 2033-2037, 2041-2044, 2061, 2065, 2067, 2153-2154, 2157-2158, 2169, 2175-2183, 2226, 2231-2232, 2237, 2252, 2256, 2259, 2279-2280, 2307-2308, 2321, 2328-2329, 2360-2361, 2374-2376, 2379-2380, 2384-2387, 2390-2392, 2421, 2424-2429, 2431, 2443, 2463-2466, 2471, 2491, 2495, 2509, 2515-2516, 2524-2525, 2553-2554, 2557, 2560-2561, 2593, 2621, 2631-2632, 2639, 2641, 2643, 2646, 2648, 2676, 2680, 2698, 2700-2702, 2708, 2710, 2714-2717, 2719, 2722-2724, 2747, 2751, 2753-2754, 2809, 2811, 2813, 2861, 2865, 2899-2901, 2906, 2908, 2910, 2912, 2914, 2916, 2918, 2925, 2927, 2929, 2934, 2941-2942, 2962-2964, 2983, 2985, 2987, 2989, 2991, 3014, 3016-3017, 3019, 3026, 3036-3038, 3076-3078, 3089-3092, 3118, 3120, 3122-3123, 3126, 3129-3130, 3152-3155, 3158-3160, 3172, 3174, 3184, 3186-3190, 3194-3196, 3216, 3218, 3220, 3222-3224, 3226, 3228, 3230, 3243, 3245, 3268, 3270-3273, 3289-3293, 3322, 3325-3326, 3329, 3331, 3333-3337, 3340
777F OEM  JXP00236-00237, 253-256
*******Group  2*******
777E  KDP00208-00227, 232-237, 297, 313-314, 325, 329-331, 345-348, 370-373, 384-385, 418-424, 462-464, 471, 494-500, 556-560, 565-566, 574-576, 606, 634-637, 644-657, 689-690, 699-703, 718-719, 771, 783-785, 803-805, 807-813, 859-863, 872-877, 899-904, 936-937, 979-980, 989-992, 1005-1008, 1015-1019, 1087-1088, 1376-1377, 1380, 1384, 1426-1433, 1522-1524, 1548-1549, 1561-1562, 1568, 1580-1583
*******Group  3*******
777G  TNM00110, 112, 114, 118-120, 122, 124, 135-137, 139, 141, 155-157, 159-162, 164, 166, 195, 197, 199, 201, 203, 234-236, 238, 241, 243, 255, 257, 259, 261, 263, 275, 282, 284, 286, 288, 290-291, 293, 295, 297, 300-302, 311-313, 340-341, 346, 349, 355, 386, 563, 583, 589-600, 604-606, 608-611, 639-640, 659, 666-668, 758, 765-767, 788, 804, 833-843, 860-861, 872, 882, 1000-1001, 1003, 1022-1025, 1027, 1034, 1037-1044, 1047-1051, 1055-1074, 1084, 1121-1123, 1128-1131
777G OEM  T4Y00175, 197, 504

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 5983147 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 5983149 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 5861141 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Replace the existing the engine ECM software with the appropriate software listed in the Parts Needed or latest available on SIS Web.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-60000 hrs,
0-108 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 1

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.


Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-30000 hrs,
0-108 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 2

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.


Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-60000 hrs,
0-108 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 3

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.




PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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