PRODUCT SUPPORT PROGRAM FOR ADDING HOSE GUARD TO THE LOWER TRANSMISSION HOSE ON CERTAIN 775G OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR ADDING HOSE GUARD TO THE LOWER TRANSMISSION HOSE ON CERTAIN 775G OFF-HIGHWAY TRUCKS [UEBE0414]
POWER TRAIN
LINES GP-POWER TRAIN OIL
UEBE0414-00

02Mar2020


M610

 
Containment -
Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR ADDING HOSE GUARD TO THE LOWER TRANSMISSION HOSE ON CERTAIN 775G OFF-HIGHWAY TRUCKS

3016 3154
PS91070
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS91070" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31Mar2022

PROBLEM

The lower transmission hose may fail on certain 775G Off-Highway Trucks. The hose fails due to abrasion with material build up on the chassis tube.

AFFECTED PRODUCT

Model Identification Number
775G MJS00767, 799-801, 813

RFM00969, 1001, 1042-1043, 1081, 1115, 1130, 1132-1135, 1137-1138, 1141, 1143, 1176-1177

PARTS NEEDED

Qty

Part Number Description
87 2062728 GUARD-HOSE (QTY 87 CM)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Fit the Spiral Wrap onto the affected hose (472-5986).
This can be done by just winding/twisting the protective wrap onto the hose, there is no need to remove the hose to install the wrap.
Image1

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-6000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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