PRODUCT SUPPORT PROGRAM FOR REPLACING A PL240 OR PL241 RADIO WITH A PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
[UEBE0417]
ELECTRICAL AND STARTING SYSTEM
ELECTRONICS GP-MACHINE
PRODUCT SUPPORT PROGRAM FOR REPLACING A PL240 OR PL241 RADIO WITH A PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
UEBE0417-06
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| 06Mar2020 |
| (Revised 20Jul2020) |
U-128
A-98
D-120
O-114
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING A PL240 OR PL241 RADIO WITH A PL243 4G CELLULAR RADIO ON CERTAIN AVSpare PRODUCTS |
|
| 7606 7610 7620 | PS46608 |
|
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| NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46608" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
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| NOTE: | This Revised Service Letter replaces the 06Mar2020 (Revised 08Jun2020) Service Letter. Changes have been made to the Affected Product. |
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TERMINATION DATE |
| 31Dec2022 |
PROBLEM
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| Telematics Radios worldwide will phase out of 2G/3G communication that will occur over the next 3 years. Devices operating in the 2G and 3G range will no longer be supported over Cellular networks, resulting in assets not reporting in various user interfaces. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| CP34 | 51500262 |
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| *******Group 2******* | |
| 120G | 87V10037 |
| 320C | PAB03252 |
| 322C | HEK00190 |
| 345C | PJW01516 |
| 572R II | DSC00497 |
| 613C II | 8LJ02855 |
| 615C II | 9XG01440 |
| 623F | 5EW00343 |
| BG-730/C | 1XL00192 |
| CB-224E | 22402351 |
| CB1.7 | HRB00164 |
| CB24B | 2X401146, 1997 |
| CB34B | XB400749 |
| CS-433C | 3TM01501 |
| CS-533E | ASL00210 |
| CS34 | 51400547 |
| D6R XL | 5LN00926 |
| PL61 | WGS00122 |
| PS-150B | 3XR00724 |
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| *******Group 3******* | |
| 226D | HRD02222, 2544, 2811, 2854, 4332 |
| 232D | DPR00960, 977, 979, 1050, 1073, 1076, 1191, 1208, 1323 |
| 236D | BGZ03653, 3659, 3742, 4032, 4620, 4631, 4927, 5025 |
| 239D | BL901418, 1469, 1634, 2185, 2512, 2932 |
| 242D | DZT03243, 3328-3331, 3629, 4063, 4187, 4225, 4379, 4392, 4479, 4657, 5263, 5283, 5285, 5315, 5443-5444, 5457, 5469, 5535, 5543, 5567, 5602, 5622 |
| 242D3 | HSX00649 |
| 246D | BYF03935, 3937, 4764, 4839 |
| 249D | GWR02110, 2711, 2824-2825, 2887, 2892, 2913-2918, 2920, 2928, 3142, 3197, 3228, 3231, 3370, 3485-3490, 3494-3502 |
| 249D 3 | P9C00647, 670 |
| 257D | EZW02306, 2328-2329, 2414, 2449-2450, 2463, 2493, 2545, 2574, 2589-2591, 2594, 2655, 2657, 2685, 2806, 2846, 2848, 2890, 2914, 2945, 2969, 2988, 3037, 3040, 3062 |
| 259D | FTL11034, 11036-11037, 11376, 11383, 11398, 11400-11402, 11405, 11461, 11622, 11627, 12190, 12351, 12488, 12735, 12875, 12888, 13198, 13412, 13734, 13933, 14071, 14331-14332, 14336-14337, 14572, 14692, 15080, 15185, 15187, 15515, 15758, 16034, 16143, 16255, 16716, 16726, 16734, 16807, 17208, 17439, 17496, 17546, 17777, 17801, 17819, 17882, 17893, 18333, 18413, 18417, 18782, 18819, 18973, 19102, 19105, 19109, 19116, 19122, 19125, 19130, 19161, 19239, 19243, 19305, 19339, 19357, 19361, 19365, 19769, 20015, 20079, 20212, 20352, 20375, 20552, 20568, 20570, 20609, 20761, 20765, 20771, 21224, 21379, 21407, 21413, 21419, 21442, 21673, 21675, 21702, 21709, 21719, 21745, 21749, 21752, 21767, 21777, 21790, 21792, 21797-21798, 21818-21819, 21821, 21827, 22038, 22044, 22047, 22285, 22332, 22337, 22343, 22387, 22417, 22430, 22454, 22473, 22491, 22521, 22525, 22535, 22772, 22790, 23016, 23206, 23210, 23212, 23219, 23221-23222, 23225, 23260, 23271, 23274, 23276, 23283, 23286, 23290, 23293, 23297, 23301, 23304, 23691, 23728, 23787, 23795, 23812, 23815, 23820, 23825, 23828, 23832, 24151, 24156, 24239, 24299, 24302, 24305, 24309, 24313, 24317, 24321, 24355 |
| 259D3 | CW900581, 594, 597, 609, 640, 642, 1025, 1287, 1289, 1386, 1404, 1664, 1684 |
| 262D | DTB07703, 7714, 8459, 8533, 8535, 8680, 8875, 8987, 8994, 10167, 10182, 10276, 10344, 10402-10403, 10742 |
| 262D 3 | ZB200802, 928 |
| 272D 2 | BL201247, 1319, 1477 |
| 272D 2 XHP | MD200607, 739, 759, 793, 877, 1088, 1179 |
| 272D3 XE | GJ200536 |
| 277D | FMT00807, 830, 874, 877, 928 |
| 279D | GTL04337, 4457, 4603, 4650, 4894, 5090, 5159, 6473, 6591, 6600, 6713, 6822, 6883, 6885, 6891, 6965, 7054, 7089, 7094, 7191, 7203 |
| 279D 3 | RB900702, 716 |
| 287D | HMT00950, 1002, 1020, 1049, 1060, 1090, 1104-1105, 1107-1108, 1110-1112, 1115-1116 |
| 289D | TAW06738, 7008, 7012, 7016, 7024-7025, 7027, 7062, 7268, 7366, 8181, 8201, 8450, 8981, 9073, 9350, 9568, 9574, 9799, 9880, 10140, 10175, 10179, 10458, 10768, 10770, 10967, 11016, 11024, 11045, 11049, 11190, 11193, 11379, 11393, 11477, 11624, 11696, 11716, 11812, 12141, 12201, 12209, 12334, 12343, 12368, 12519, 12630, 12633, 12638, 12642, 12711-12712, 12715, 12722-12723, 12728, 12745-12746, 12748, 12759, 12782, 12827, 12856, 12940, 13148, 13170, 13175, 13212, 13222, 13225, 13227-13229, 13231, 13234, 13236, 13238, 13240, 13287, 13292, 13302, 13306, 13315, 13355, 13379, 13499, 13544, 13566, 13568, 13570, 13572, 13574-13575, 13577, 13579, 13581, 13586, 13589, 13684, 13718, 13797, 13843, 13947, 13949, 13953, 13956, 13958, 13964, 13967, 13970, 13973, 13976, 13982, 13991, 14046, 14204, 14315, 14332, 14338 |
| 289D 3 | JX900669, 671, 676, 679, 732, 804, 809, 816, 1008, 1010 |
| 297D 2 | BL700298, 328 |
| 299D 2 | FD201908, 1987, 2189, 2254-2255, 2383, 2486, 2855, 3300, 3352, 3598, 3601, 3604, 3607, 3616, 3619, 4569, 4964, 5039, 5086, 5195, 5266, 5308, 5310, 5333, 5375, 5408, 5524, 5532, 5542, 5553, 5565, 5572, 5581, 5653, 5676, 5753, 5759, 5761, 5767, 5784, 5790, 5793, 5800, 5802-5803, 5845, 5890, 5922, 5928, 5931, 5933, 5936, 6057, 6093, 6096, 6098, 6106, 6111, 6153, 6156, 6162, 6174, 6182, 6189, 6286 |
| 299D 2 XHP | DX201841, 2788, 2922, 2961, 2970, 3200, 3258, 3273, 3337, 3662, 3779, 3868, 4160, 4252, 4256, 4357, 4443, 4476, 4514, 4583, 4591, 4608, 4611-4612, 4638, 4646, 4652, 4695, 4745, 4748, 4756, 4854, 4856, 4861, 4930, 4963, 4972, 4996 HLM00117 |
| 299D3 | DY900597, 599, 632, 695, 700, 792 LB300512 |
| 299D3 XE | BX900613 |
| 301.7 CR | JH700999, 1026, 1028, 1036, 1048, 1074, 1187, 1204 |
| 303.5E 2 | JWY02815, 2906, 2936, 3230-3231, 3343, 3406, 3445-3446, 3451, 3459, 3501, 3599-3600, 3671, 3724, 3779, 3884, 3937-3938, 3984, 4035, 4044, 4160, 4163, 4287, 4293, 4339, 4458, 4463, 4528, 4572, 4580, 4594, 4616-4617, 4661, 4670, 4680, 4683, 4688, 4752, 4856, 4898, 4935-4936, 5004, 5087, 5090, 5102, 5119, 5121, 5151, 5200-5201, 5210, 5213, 5234, 5240, 5264, 5323, 5326, 5343, 5346, 5372, 5383, 5385, 5548, 5557, 5567, 5583, 5586, 5714, 5718, 5799, 5801, 5854, 5867-5868, 5875, 5933-5934, 6053, 6178, 6180, 6192, 6198-6199, 6203-6205, 6207-6209, 6217-6222, 6226, 6238, 6245 |
| 303E CR | HHM02205, 2331, 2369, 2405, 2459, 2492, 2571, 2606, 2874, 2887, 3130, 3166, 3169-3170, 3465, 3794-3795, 3832, 3834, 3883, 3920 |
| 304E 2 | ME402383, 2703, 2711, 2713, 2758, 2844, 2884, 3023, 3187-3188, 3275, 3580, 3611, 3641, 3676, 3772, 4102, 4121-4122, 4422, 4433, 4449, 4452, 4485, 4511, 4554, 4632, 4715, 4717, 4825, 4899, 4931, 5146, 5216, 5219, 5221, 5224, 5271, 5358, 5422, 5429, 5433, 5479, 5566, 6053, 6321, 6569 |
| 305.5E 2 | CR503362, 3434, 3561, 3756, 4683, 4875, 4890, 4937, 5312, 5338, 5475, 5554, 5596, 5612, 5620, 5640, 5669, 5834, 6100, 6147, 6264, 6269, 6343, 6440, 6445, 6503, 6637, 6640, 6726, 6935, 7088-7089, 7093, 7121, 7167, 7171, 7231, 7306, 7308, 7441, 7772, 8402 |
| 305E 2 | H5M03657, 3666, 3671-3672, 3789, 4230, 4257, 4507, 4513, 4526, 4529, 4534, 4537, 4952, 5081, 5315, 5737, 5786, 5858, 6147, 6382, 6439, 6543, 6759, 6858, 7047, 7101, 7310, 7463, 7467, 7507, 7750, 7902, 7909, 8083, 8195, 8229, 8254, 8492, 8777, 9078, 9432, 9436, 9578, 10105, 10212, 10697-10698, 10702, 10712, 11312, 11318, 11447 |
| 307E 2 | KC900643, 874, 993, 1089, 1107 |
| 308E 2CR | FJX08277, 9265, 9522, 9751, 9804, 9839, 10051, 10069, 10071, 10233, 10346, 10431, 10434, 11169, 11880, 12302, 12432, 12441, 12485, 12502, 12577-12578, 12581-12582, 12585, 12677, 12684, 12702, 12831, 13226, 13298 |
| 903C 2 | MW800403 MZY00236, 264, 266, 277 |
| 906M | H6603525, 3528, 3804, 4164 |
| 908M | H8802421, 3500, 3650, 4186, 4249 |
| 914M (T4F HRC) | H2400603, 852, 1187 |
| TL1255D HRC | ML702714, 2732 |
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| *******Group 4******* | |
| 246C | JAY02226 |
| 246D | BYF01581 |
| 248B | SCL01739 |
| 268B | LBA01986 |
| 287B | ZSA02893 |
| 303E CR | HHM02243-02247, 2294-2295, 2415, 2527, 2580 |
| 304E 2 | ME400207 |
| 312B | 9GR00543 |
| 312C L | CBA02164 |
| 315B | 3AW01814 |
| 416D | BFP13651 |
| 416E | SHA03459 |
| 420D | FDP13252 |
| 928H | CXK00396 |
| 930H | DHC00396 |
| D5G LGP | RKG01289, 3598 |
| IT28B | 1HF02054 |
| TH460B | SLF02594 |
| TH62 | 4TM04655 |
| TL1255D HRC | ML700688 |
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| *******Group 5******* | |
| CT660 | TGA00306 |
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| *******Group 6******* | |
| C2.2 | GBE01057 |
| C4.4 | GLE01531 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 4 | 8T8730 | SOCKET-CONNECTOR |
| 11 | 8T8737 | PLUG-SEAL |
| 1 | 1552260 | 3 position plug |
| 1 | 1552274 | 6 position plug |
| 1 | 5157156 | PL243 Extension Harness (Optional Alt to 5915058) |
| 1 | 5503269 | PL243 Cellular Radio Hardware (4G) |
| 1 | 5915058 | PL243 Extension Harness (Optional) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 6 | 8T8730 | SOCKET-CONNECTOR |
| 9 | 8T8737 | PLUG-SEAL |
| 1 | 1552260 | 3 position plug |
| 1 | 1552274 | 6 position plug |
| 1 | 5157156 | PL243 Extension Harness (Optional Alt to 5915058) |
| 1 | 5503269 | PL243 Cellular Radio Hardware (4G) |
| 1 | 5915058 | PL243 Extension Harness (Optional) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 4 | 8T8730 | SOCKET-CONNECTOR |
| 11 | 8T8737 | PLUG-SEAL |
| 1 | 1552260 | 3 position plug |
| 1 | 1552274 | 6 position plug |
| 1 | 5157156 | PL243 Extension Harness (Optional Alt to 5915058) |
| 1 | 5503269 | PL243 Cellular Radio Hardware (4G) |
| 1 | 5915058 | PL243 Extension Harness (Optional) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 4******* | ||
| 6 | 8T8730 | SOCKET-CONNECTOR |
| 9 | 8T8737 | PLUG-SEAL |
| 1 | 1552260 | 3 position plug |
| 1 | 1552274 | 6 position plug |
| 1 | 5157156 | PL243 Extension Harness (Optional Alt to 5915058) |
| 1 | 5503269 | PL243 Cellular Radio Hardware (4G) |
| 1 | 5915058 | PL243 Extension Harness (Optional) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 5******* | ||
| 6 | 8T8730 | SOCKET-CONNECTOR |
| 9 | 8T8737 | PLUG-SEAL |
| 1 | 1552260 | 3 position plug |
| 1 | 1552274 | 6 position plug |
| 1 | 5157156 | PL243 Extension Harness (Optional Alt to 5915058) |
| 1 | 5503269 | PL243 Cellular Radio Hardware (4G) |
| 1 | 5915058 | PL243 Extension Harness (Optional) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 6******* | ||
| 6 | 8T8730 | SOCKET-CONNECTOR |
| 9 | 8T8737 | PLUG-SEAL |
| 1 | 1552260 | 3 position plug |
| 1 | 1552274 | 6 position plug |
| 1 | 5157156 | PL243 Extension Harness (Optional Alt to 5915058) |
| 1 | 5503269 | PL243 Cellular Radio Hardware (4G) |
| 1 | 5915058 | PL243 Extension Harness (Optional) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Refer to the attached Rework Procedure. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-12 mo |
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13-720 mo |
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| NOTE: This is a 1.3-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-12 mo |
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13-720 mo |
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| NOTE: This is a 1.3-hour job for Group 2 | ||||||
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| *******Group 3******* | ||||||
0-12 mo |
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13-720 mo |
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| NOTE: This is a 1.3-hour job for Group 3 | ||||||
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| *******Group 4******* | ||||||
0-12 mo |
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13-720 mo |
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| NOTE: This is a 1.3-hour job for Group 4 | ||||||
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| *******Group 5******* | ||||||
0-12 mo |
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13-720 mo |
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| NOTE: This is a 1.3-hour job for Group 5 | ||||||
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| *******Group 6******* | ||||||
0-12 mo |
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13-720 mo |
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| NOTE: This is a 1.3-hour job for Group 6 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| Group Number 1 Group Number 3 |
| Replace a PL240 with a PL243 Before going to the Customer Site: 1. Refer to M0098124 Installation Instructions for all tools to perform the radio installation, as well as familiarity with the installation process. At the machine: Note: The PL243 can be installed using the same 4-wire installation method that was used on the PL240 installation. 2. The following table provides a comparison of the wiring on the PL240 cellular radio to the wiring on the PL243 cellular radio . |
 |
| Image1.1.1 |
| 3. Document the asset Service Meter Hours (SMH) for setting SMH on the new device. 4. Power down asset and switch master disconnect to "OFF". Refer to applicable safety instructions in M0098124. 5. Disconnect all PL240 wires and remove it from the machine. Note: Upon removal and canceling the subscription, dispose of the PL240 following local guidelines. 6. Mount the PL243 on the asset. Refer to "Mounting the Radio" in Special Instruction M0098124 for mounting instructions. 7. Locate the wires that were used for the PL240 per reference Table 1.1.1. Note: Utilize optional extension harness 591-5058 if needed. 8. Use the 3-position Plug Assy, 155-2260, and the 6-position Plug Assy, 155-2274, for connecting to the PL243. 9. Insert the +Battery wire into location A of the 3-position plug. 10. Insert the -Battery wire into location B of the 3-position plug. 11. Insert the Key Switch Power wire into location C of the 3-position plug. 12. Insert the Engine Running signal wire into location 5 of the 6-position plug. Note: If desired, an Alternator R-Terminal signal can be used as an Engine Running input on the PL243 . |
 |
| Image1.2.1 |
| Note: If an Arc Suppressor was used on the PL240 wiring, it is NOT required on the PL243 but may remain connected if desired. 13. Contact your PL Admin to perform a communication check through DSP. 14. Contact your PL Admin to register and subscribe the PL243. Refer to Special Instruction, Installation Procedure for Product Link PL243 Cellular Radio Systems, M0098124, "Registration and Subscription". 15. Contact your PL Admin to set the Total Operating Hours to the appropriate value. Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809. For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2. Americas: 1-309-636-8500 EAME/APD: 65 6828 7080 Australia: 61 738 038 160 India: 44 3340 3660 The PL243 radio device may not have the latest software on-board. Device should have firmware 593-2137 or newer. Please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a System Technology event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use FOTA Request and the PL243 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to AVSpare. |
| Group Number 2 Group Number 4 Group Number 5 Group Number 6 |
| Replace a PL241 with a PL243 Before going to the Customer Site: 1. Refer to M0098124 Installation Instructions for all tools to perform the radio installation, as well as familiarity with the installation process. Note: Refer to Special Instruction, REHS9757, for additional information on the PL241 cellular radio PN 444-9619 or PN 480-3539 (China-only). Note: The PL243 does not support Switched Inputs. If Switched Inputs are needed the PL243 cannot be used to replace the PL241. Stop work and advise PL Admin to contact DSN to request the asset be moved to the appropriate service letter. At the machine: Note: The PL243 can be installed using the same 4-wire installation method that was used on the PL241 installation. 2. The following table provides a comparison of the wiring on the PL241 cellular radio to the wiring on the PL243 cellular radio . |
 |
| Image2.1.1 |
| 3. Document the asset Service Meter Hours (SMH) for setting SMH on the new device. 4. Power down asset and switch master disconnect to "OFF". Refer to applicable safety instructions in M0098124. 5. Unplug and remove the PL241, antenna, and antenna coax. Note: Upon removal and canceling the subscription, dispose of the PL241 and antenna following local guidelines 6. Mount the PL243 on the asset. Refer to "Mounting the Radio" in Special Instruction M0098124. 7. Locate the wires that were used for the PL241 per reference Table 2.1.1. Note: Utilize optional extension harness 591-5058 if needed. 8. Use the 3-position Plug Assy, 155-2260, and the 6-position Plug Assy, 155-2274, for connecting to the PL243. 9. Insert the +Battery wire into location A of the 3-position plug. 10. Insert the -Battery wire into location B of the 3-position plug. 11. Insert the Key Switch Power wire into location C of the 3-position plug. 12. Insert the Engine Running signal wire into location 5 of the 6-position plug. Note: If desired, an Alternator R-Terminal signal can be used as an Engine Running input on the PL243 . |
 |
| Image2.2.1 |
| 13. If an External Backup Battery is being used, insert the Backup Battery wire into location 2 of the 6-position plug. 14. If a Remote Disable Indicator is being used, insert the Remote Disable Indicator wire into location 3 of the 6-position plug. 15. If a Remote Disable Relay is being used, insert the Remote Disable Relay wire into location 4 of the 6-position plug. Note: The PL243 does not support the Remote Disable Module (RDM), PN 477-3970. If Remote Disable is needed, the RDM must be replaced with a Remote Disable Relay. Refer to "Asset Security System" for more information. 16. Connect the two plugs to the PL243 cellular radio or optional extension harness, 591-5058. Note: The 3-pin PL241 Serial Service Connector is not supported on the PL243 and can be tied back. 17. Contact your PL Admin to perform a communication check through DSP. 18. Contact your PL Admin to register and subscribe the PL243. Refer to Special Instruction, Installation Procedure for Product Link PL243 Cellular Radio Systems, M0098124, "Registration and Subscription". 19. Contact your PL Admin to set the Total Operating Hours to the appropriate value. Refer to VisionLink Help for assistance. Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809. For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2. Americas: 1-309-636-8500 EAME/APD: 65 6828 7080 Australia: 61 738 038 160 India: 44 3340 3660 The PL243 radio device may not have the latest software on-board. Device should have firmware 593-2137 or newer. Please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a System Technology event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use FOTA Request and the PL243 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to AVSpare. |
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PRODUCT SUPPORT PROGRAM FOR REPLACING PL141 TO PL131 AND PLG641V1 TO PLG641V2 ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 OR PL042 RADIOS TO PL641I V2 OR PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF HOSE ON CERTAIN 785G OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL542 V1 TO PL542 V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF HOSE ON CERTAIN ON CERTAIN 793F, 794 AC, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL420, PL421, PL522 AND PL523 RADIOS TO THE PL542V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL042 OR PL141 DEVICES WITH A PL243 OR PL131 ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 460-6957 TUBE ASSEMBLY SUPPORT BRACKET IN THE WATER LINES GROUP ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE FUEL TANK ON CERTAIN 24 MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING OIL COOLERS ON CERTAIN 793F, 795F AC, AND 797 OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PARK BRAKE PISTON OR SLEEVE ON CERTAIN R2900 AND R2900G LOAD HAUL DUMP MACHINES
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 521-0747 IMU CABLE ASSEMBLIES FROM DEALER PART STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING 5465409 SPEED SENSORS ON CERTAIN REMAN 20R7980 TRANSMISSIONS IN DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING 0T-0244 BOLT WITH 8S-4723 BOLT IN 4671742 SUSPENSION SEAT ON CERTAIN R1700 LOAD HAUL DUMP MACHINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE STARTING MOTOR ON CERTAIN CCS9, CP54B, CP56B, CP68B, CP74B, CS54B, CS56B, CS64B, CS66B, CS68B, CS74B, CS76B, AND CS78B COMPACTORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING THE 356-4199 PINION SHAFT FROM DEALER PART STOCK
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE AXLE OIL LEVEL ON CERTAIN VIBRATORY SOIL COMPACTORS