PRODUCT SUPPORT PROGRAM FOR REPLACING PL042 OR PL141 DEVICES WITH A PL243 OR PL131 ON CERTAIN CATERPILLAR PRODUCTS
[UEBE0420]
ELECTRICAL AND STARTING SYSTEM
ELECTRONICS GP-MACHINE
PRODUCT SUPPORT PROGRAM FOR REPLACING PL042 OR PL141 DEVICES WITH A PL243 OR PL131 ON CERTAIN CATERPILLAR PRODUCTS
UEBE0420-06
Show/hide table
| 05Mar2020 |
| (Revised 15Sep2020) |
U-124
A-95
D-117
O-110
Show/hide table
| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING PL042 OR PL141 DEVICES WITH A PL243 OR PL131 ON CERTAIN AVSpare PRODUCTS |
|
| 7606 7610 7620 | PS46605 |
|
Show/hide table
| NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46605" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
Show/hide table
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
Show/hide table
Show/hide table
Show/hide table
| NOTE: | This Revised Service Letter replaces the 05Mar2020 (Revised 09Jun2020) Service Letter. Changes have been made to the Affected Product. |
Show/hide table
TERMINATION DATE |
| 31Dec2022 |
PROBLEM
Show/hide table
| Telematics Radios worldwide will phase out of 2G/3G communication that will occur over the next 3 years. Devices operating in the 2G and 3G range will no longer be supported over Cellular networks, resulting in assets not reporting in various user interfaces. |
AFFECTED PRODUCT
Show/hide table
| Model | Identification Number |
| *******Group 1******* | |
| 323 | RAZ00305 |
| 336 | DKS02325 |
| D6K 2 LGP | EL703024, 3047, 3050, 3061, 3064-3065, 3083, 3095-3096, 3100, 3108, 3134-3136, 3151, 3182 |
| D6K 2 XL | MGM03000, 3004-3005, 3017, 3022, 3024, 3035-3036, 3038, 3041, 3043, 3052, 3068-3069, 3074, 3080, 3082-3083, 3091, 3099, 3102, 3116 |
| MD6310 | DLZ00151 |
Show/hide table
| *******Group 2******* | |
| CP-433E | ASN00479, 899 |
| CP-563E | CNT01125 |
| CS-433E | ASR00437, 587 |
| CUV105 D | GD500214 |
Show/hide table
| *******Group 3******* | |
| 307.5 | GW700175, 268-269, 330-331, 337, 345, 351-352, 358-359, 371-372, 378-379, 517, 530, 534-535, 645, 653-654, 661, 668, 788, 826, 832, 883, 926, 947-948, 958, 1080, 1115, 1188, 1219, 1224, 1239-1241, 1247, 1255-1256, 1271-1272, 1277, 1372 |
| 308 | GG800117-00119, 132, 146, 151, 168, 175-176, 220, 227, 230, 241, 248, 250-251, 254, 257-259, 271, 287, 289-291, 296, 315, 321-323, 327, 330, 332, 338, 341, 344-347, 355-356, 358, 365-367, 369-372, 374, 381-383, 385, 403-404, 408, 414, 430, 442, 455, 458, 460, 477, 501-502, 507, 513, 522, 528, 544, 553, 571, 574, 580, 582, 584, 606, 617, 621, 624, 629, 632, 635, 651, 669, 675-677, 679-680, 682-683, 686-690, 692, 694, 696-697, 699, 704, 707, 709, 719, 723, 725-726, 746, 764, 766-767, 789, 797, 803, 805, 808, 811-812, 814, 832, 844-845, 847, 850-851, 853, 858, 864, 870, 878-879, 881, 892, 901-902, 905, 907, 916, 918, 931-932, 935, 943, 946, 961, 963, 965, 971, 973, 976, 978, 980, 987, 990, 995, 1027, 1033-1034, 1036-1037, 1048, 1052, 1070-1071, 1077, 1082, 1087, 1103-1104, 1136, 1141-1142, 1149-1150, 1172, 1180, 1188, 1216-1217, 1219, 1221, 1227-1230, 1233, 1236, 1241, 1271, 1293, 1356, 1374-1375, 1402, 1434, 1492, 1501, 1506, 1546, 1657, 1679, 1704-1705, 1710, 1730, 1753 GW800145 |
| 309 | GG900109-00110, 114, 159, 179-180, 189-190, 238, 275, 282, 290, 309, 311, 325 GW900138 |
| 310 | GWT00260-00261, 263, 344, 401, 450, 456, 547, 602, 658, 678, 704, 713-714, 722, 791, 801 |
| D3K 2 LGP | KL207167, 7169, 7193-7195, 7204, 7224-7225, 7245, 7250, 7256, 7258, 7262, 7286, 7289, 7292-7293, 7306, 7310, 7317, 7322, 7328, 7340-7341, 7353, 7355, 7366, 7398, 7407, 7410, 7427, 7431, 7477, 7495 |
| D3K 2 XL | KF207111, 7114, 7119, 7121, 7139, 7141, 7145, 7156-7157, 7169-7170, 7174, 7225, 7229, 7254 |
| D4K 2 LGP | KR207143, 7155, 7163, 7182, 7186-7188, 7190, 7198, 7201, 7206, 7218-7219, 7221, 7223, 7243, 7258, 7263, 7307-7308, 7327, 7329, 7331, 7343, 7364, 7368 |
| D4K 2 XL | KM207155, 7168, 7176, 7193, 7196, 7205, 7225, 7235, 7239-7240, 7243, 7252-7253, 7256, 7260, 7269, 7278, 7294-7296, 7313, 7315-7316, 7320, 7322, 7325, 7332-7333 |
| D5K 2 LGP | KY207172, 7180, 7194, 7197, 7199, 7207, 7218, 7244, 7252, 7256, 7258, 7272, 7275-7276, 7281, 7289, 7294-7295, 7301-7302, 7318, 7321, 7334, 7345, 7350, 7358, 7364, 7366, 7370, 7395, 7399, 7401, 7407, 7413, 7415-7418, 7422, 7425-7426, 7431, 7434-7435, 7440, 7444, 7452, 7470, 7472, 7485, 7500, 7503, 7505, 7507, 7510, 7521, 7528, 7535-7536, 7538, 7540, 7547-7548, 7550-7551, 7564, 7585-7587, 7595-7596, 7602, 7613, 7618, 7626, 7631, 7637, 7642, 7644, 7656-7657, 7660-7661, 7664-7665, 7684, 7687, 7693, 7706, 7711, 7713, 7716, 7719, 7722-7723, 7753-7754, 7756, 7762, 7766, 7770, 7782-7783, 7792, 7818-7819, 7824, 7833, 7843, 7876, 7885, 7895-7896, 7905-7906, 7915, 7930, 7946, 7961, 7989, 7991, 8111 YT307162 |
| D5K 2 XL | KW207154, 7163, 7169, 7184, 7191, 7203-7204, 7209, 7217, 7220, 7222-7224, 7235, 7252, 7254-7255, 7258-7259, 7266, 7268, 7275, 7277, 7280-7281, 7286, 7288, 7291, 7295, 7303-7305, 7307-7309, 7311-7312, 7316-7317, 7325, 7329-7331, 7340, 7345, 7354, 7364-7365, 7369, 7371, 7373-7374, 7379, 7391, 7394, 7396, 7402, 7411, 7418, 7424, 7427-7429, 7454, 7464, 7469, 7471-7472, 7474, 7477-7480, 7485, 7498, 7509-7510, 7515, 7522, 7527-7529, 7556-7557, 7576, 7593, 7597, 7613, 7627, 7642, 7708 WT307170 |
Show/hide table
| *******Group 4******* | |
| TL1055D | ML502411 |
| TL943C | THH01903 |
Show/hide table
| *******Group 5******* | |
| HM315B | HMC00326 |
Show/hide table
| *******Group 6******* | |
| C15 | X4R00585 |
| PMC27 | N1B00222 |
PARTS NEEDED
Show/hide table
Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5503269 | PL243 Cellular Radio Hardware (4G) |
| 1 | 5754289 | PLE602P Network Manager Software |
| 1 | 5865815 | PL243 Cellular Radio Software |
| 1 | 5865821 | PLE602H Network Manager Software |
| 1 | 5932168 | PLE702 Network Manager Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 4647818 | PL131 Satellite Radio Hardware Kit |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 3******* | ||
| 1 | 5503269 | PL243 Cellular Radio Hardware (4G) |
| 1 | 5754289 | PLE602P Network Manager Software |
| 1 | 5865815 | PL243 Cellular Radio Software |
| 1 | 5865821 | PLE602H Network Manager Software |
| 1 | 5932168 | PLE702 Network Manager Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 4******* | ||
| 1 | 4647818 | PL131 Satellite Radio Hardware Kit |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 5******* | ||
| 1 | 4647818 | PL131 Satellite Radio Hardware Kit |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 6******* | ||
| 1 | 4647818 | PL131 Satellite Radio Hardware Kit |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
Show/hide table
| Refer to the attached Rework Procedure. |
Show/hide table
SERVICE CLAIM ALLOWANCES
Show/hide table
| *******Group 1******* | ||||||
0-12 mo |
||||||
13-720 mo |
||||||
| NOTE: This is a 1.3-hour job for Group 1 | ||||||
Show/hide table
| *******Group 2******* | ||||||
0-12 mo |
||||||
13-720 mo |
||||||
| NOTE: This is a 0.5-hour job for Group 2 | ||||||
Show/hide table
| *******Group 3******* | ||||||
0-12 mo |
||||||
13-720 mo |
||||||
| NOTE: This is a 1.3-hour job for Group 3 | ||||||
Show/hide table
| *******Group 4******* | ||||||
0-12 mo |
||||||
13-720 mo |
||||||
| NOTE: This is a 1.3-hour job for Group 4 | ||||||
Show/hide table
| *******Group 5******* | ||||||
0-12 mo |
||||||
13-720 mo |
||||||
| NOTE: This is a 0.5-hour job for Group 5 | ||||||
Show/hide table
| *******Group 6******* | ||||||
0-12 mo |
||||||
13-720 mo |
||||||
| NOTE: This is a 1.3-hour job for Group 6 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| Group Number 1 Group Number 3 |
| PL042 to PL243 Rework Instructions: Before going to the Customer Site: 1. Refer to M0098124, Installation Procedure for Product Link PL243 Cellular Radio Systems, for all tools to perform the radio installation, as well as familiarity with the installation process. Note: An Ethernet (425-6889) service tool or a standard Cat5 cable is required to flash the radio. Cat-ET 2019A or newer is required on laptop. 2. Download the latest flash file to your laptop for updating the PL243 radio: . |
 |
| Image1.1.1 |
| At the machine: 3. Locate service connector and connect to asset using Cat Electronic Technician (ET). Generate a pre-device swap Product Status Report (PSR). 4. Power down asset and switch master disconnect to "OFF". Refer to applicable safety instructions in M0098124. 5.Perform the device swap using instructions found in M0098124. Dispose of removed radio per local guidelines. 6. If radio firmware needs to be updated, using Ethernet cable connect to the PL243 via Winflash and perform an update to the firmware on the PL243 using the firmware flash file referred to in Image 1.1.1. 7. Using Cat ET, ensure Service Meter Hours (SMH) are correct. 8. While connected via Cat ET, generate a post-swap Product Status Report (PSR). 9. Perform communication check with back office/web through DSP or Service Dashboard prior to leaving asset. Note: Refer to M0098159 to troubleshoot any connection issues. 10. If a Network Manager is present (Elite Installation) then update the network manager software as shown in Table 1.1.1. Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809. For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2. Americas: 1-309-636-8500 EAME/APD: 65 6828 7080 Australia: 61 738 038 160 India: 44 3340 3660 |
| Group Number 2 Group Number 4 Group Number 5 Group Number 6 |
| PL141 to PL131 Rework Instructions: Before going to the Customer Site: 1. Refer to SEHS0377 installation instructions for all tools to perform the radio installation, as well as familiarity with the installation process. Note: To remove the adhesive mount PL141, use the 468-1897 Removal Tool. 2. When the PL131 sits for an extended time, passivity can build up, which can prevent current flow to the device. Turn new devices from inventory ON and OFF through four power cycles prior to installation. This process can break the passivity and allow the device to function as expected. 3. Activate the device and confirm the device is reporting at the dealership before traveling to install on a machine. At the machine: 4. Before the device is mounted on the equipment, record all the information that will be needed to subscribe services in the ?Dealer Service Portal? (DSP). Note: This information is located on the bottom of the device. Once the device is installed, that information cannot be seen. A one-page form is included in the PL131 kit to assist in recording this information. 5. Power down asset and switch master disconnect to ?OFF?. Refer to applicable safety instructions in SEHS0377. 6. Remove the Product Link device being replaced and deactivate the device by pressing the power toggle button. Dispose of removed device per local guidelines. 7. Prior to install of PL131, press down the power toggle button. When the power button is released, the green LED will blink to indicate the radio is active. The LED will then blink five times to indicate a fully charged battery. Install PL131 device per SEHS0377 installation guide. 8. Provide needed information to PL Admin / TC in order to subscribe services and verify connection in DSP. Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809. For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2. Americas: 1-309-636-8500 EAME/APD: 65 6828 7080 Australia: 61 738 038 160 India: 44 3340 3660 |
Information System:
PRODUCT SUPPORT PROGRAM FOR REPLACING A PL240 OR PL241 RADIO WITH A PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLATION OF A DIODE ON CERTAIN 548, 558, AND 568 FORESTRY EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR ADDING HOSE GUARD TO THE LOWER TRANSMISSION HOSE ON CERTAIN 775G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING DIESEL EXHAUST FLUID (DEF) SUPPLY HOSE INSULATION ON CERTAIN R1700 AND R2900 LOAD HAUL DUMP MACHINES
PRODUCT SUPPORT PROGRAM FOR REPLACING PL240B WITH A PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL542 V1 TO PL542 V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE SOFTWARE ON CERTAIN 777E, 777F, AND 777G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL141 TO PL131 AND PLG641V1 TO PLG641V2 ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 OR PL042 RADIOS TO PL641I V2 OR PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF HOSE ON CERTAIN 785G OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL542 V1 TO PL542 V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A DEF HOSE ON CERTAIN ON CERTAIN 793F, 794 AC, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 460-6957 TUBE ASSEMBLY SUPPORT BRACKET IN THE WATER LINES GROUP ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE FUEL TANK ON CERTAIN 24 MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING OIL COOLERS ON CERTAIN 793F, 795F AC, AND 797 OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PARK BRAKE PISTON OR SLEEVE ON CERTAIN R2900 AND R2900G LOAD HAUL DUMP MACHINES
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 521-0747 IMU CABLE ASSEMBLIES FROM DEALER PART STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING 5465409 SPEED SENSORS ON CERTAIN REMAN 20R7980 TRANSMISSIONS IN DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING 0T-0244 BOLT WITH 8S-4723 BOLT IN 4671742 SUSPENSION SEAT ON CERTAIN R1700 LOAD HAUL DUMP MACHINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE STARTING MOTOR ON CERTAIN CCS9, CP54B, CP56B, CP68B, CP74B, CS54B, CS56B, CS64B, CS66B, CS68B, CS74B, CS76B, AND CS78B COMPACTORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING THE 356-4199 PINION SHAFT FROM DEALER PART STOCK
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE AXLE OIL LEVEL ON CERTAIN VIBRATORY SOIL COMPACTORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR INTAKE TUBE ASSEMBLY SUPPORTS AND MOUNTING HARDWARE ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS