PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR ON CERTAIN CATERPILLAR PRODUCTS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR ON CERTAIN CATERPILLAR PRODUCTS [UEBE0468]
AIR INLET AND EXHAUST SYSTEM
AFTERTREATMENT GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR ON CERTAIN CATERPILLAR PRODUCTS
UEBE0468-00

08Apr2020


U-188
A-146
D-175
O-174

 

After Failure Only

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR ON CERTAIN AVSpare PRODUCTS

108I 1920 7610
PS54307
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54307" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

30Apr2022

PROBLEM

Certain 471-6029 DEF Injector and Mounting Groups may have an issue which can lead to an internal leak within the DEF injector. DEF Dosing Unit/Actuator Diagnostic Trouble Codes (3361/3821) can be triggered which can lead to a system inducement.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
TL1055D  ML501805-02580, 2582-2602, 2607-2610, 2612-2617, 2619
TL1255D HRC  ML701764-02671, 2673-2678, 2683-2684, 5327
*******Group  2*******
CW34  AL300319-00413
*******Group  3*******
C4.4  JKT09341-09741, 9743, 9745-9746, 9748-10368, 10372-10377, 10379-10748, 10752-11434, 11436-11647, 11649-11847, 11851-11858, 11860-11989, 11992-12316, 12318-12321, 12323-12352, 12359-12637, 12639-12799, 12808-12996, 13000, 13005-13158, 13160-13330, 13332-13594, 13596-13690, 13694-13716, 13718-13725, 13727-14013, 14016-14062, 14064-14189, 14196-14506, 14518-14567
XQ125  CK500346, 351, 362-385, 387, 392-393, 398-810, 812-814, 817
*******Group  4*******
320 HEX11103-12730, 20001-20710

YCP00211-00439, 20001-20021, 20023, 20025-20027
320 GC KTN10320-10758, 20001-20216

XBJ00231-00304, 20001-20002
323F LN  MFY20179-20339
325F L  NDJ20876-21434
325F LCR  RBW20486-20887
*******Group  5*******
312F  KMK10573-10944
313F L DJE10647-10857

PRG10717-10935
314F CR  RAF10516-10929
315FL  TDY12650-14083
316F L ECZ20107-20181

XAD20023-20036

YDL20711-21261
318F L FFT20052-20080

HCP20133-20182
*******Group  6*******
D3K 2 LGP JPJ07184-07201

KL207224-07698
D3K 2 XL  KF207149-07292
D4K 2 LGP  KR207212-07230, 7233-7407
D4K 2 XL  KM207198-07384
D5K 2 LGP KY207491-07525, 7528-8275

RRE07194-07221
D5K 2 XL  KW207363-07414, 7416-7762
*******Group  7*******
428F 2  HWN01258-01787
432F 2  HWP02289-02985
434F 2  HWR00360-00446
444F 2  HWS00690-00948
*******Group  8*******
416F 2  HWB01920-02447
420F 2  HWC04345-05772
420F 2 IT  HWD03490-04636
430F 2  HWE01002-01236
440  DC900206-00440
450  KJH00179-00293
*******Group  9*******
M314F  FB400847-01145
M315F  F4D00885-01200
M316F  FB600561-00778
M316F OEM  CP500137-00180, 300-307
M317F  F6P00681-00812, 814-848, 850-877
*******Group  10*******
910M (T4F HRC)  H2201238-02022
914M (T4F HRC)  H2400995-01279
918M (T4F HRC)  H2600846-01185
*******Group  11*******
CB13  PWP00280-00535
CB15  M9400187-00262, 264-278
CB16  HP500112-00130
*******Group  12*******
D6K 2 LGP EL700878-01012, 3000-3479

JTR01320-01341, 3000-3058
D6K 2 XL DFR00704-00712, 3000-3043

MGM00445-00529, 3000-3213
PL61  RB700102-00108
*******Group  13*******
CCS9  C5200151-00164
CP54B  P5400288-00293
CP56B  P5600612-00830
CP68B  P6800104-00106
CP74B  P7400109-00111
CS54B 48200225-00256

CS500746-01020
CS56B 48400260-00270

S5600928-01343, 1345-1348
CS64B 48600300-00332

CW600115-00127
CS66B  48700576-00658
CS68B 48800153-00165

CS800112-00118
CS74B 49000171-00181

CS400123-00130
CS76B  49200171-00189
CS78B 49300224-00263

M7800217-00320

S7800120-00135
*******Group  14*******
AP500F  44900155-00160
AP555F  AP500292-00330
AP600F  AP600214-00232
AP655F  MH600442-00523

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 4716029 MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 4716029 MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 4716029 MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
1 4716029 MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 5*******
1 4716029 MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 6*******
1 4716029 MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 7*******
1 4716029 MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 8*******
1 4716029 MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 9*******
1 4716029 MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 10*******
1 4716029 MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 11*******
1 4716029 MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 12*******
1 4716029 MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 13*******
1 4716029 MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 14*******
1 4716029 MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

This program applies only if the DEF injector's upper body molding is marked with a 1 or 2. Refer to Image1. Confirm that the DEF injector's upper body molding is marked with a 1 or 2. Provide a picture as evidence when submitting a claim.

Ensure the appropriate steps have been followed when diagnosing a DEF injector failure. Refer to UENR0662.

If it is determined that replacement of DEF injector is required, refer to Disassembly and Assembly, Diesel Exhaust Fluid Injector - Remove and Install.
Image1

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-2000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 1
A photo of the DEF injector's upper body molding must be included with the claim.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-2000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 3.0-hour job for Group 2
A photo of the DEF injector's upper body molding must be included with the claim.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-2000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 3
A photo of the DEF injector's upper body molding must be included with the claim.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-2000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 4
A photo of the DEF injector's upper body molding must be included with the claim.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-2000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 5
A photo of the DEF injector's upper body molding must be included with the claim.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 6*******
0-2000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 6
A photo of the DEF injector's upper body molding must be included with the claim.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 7*******
0-2000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.5-hour job for Group 7
A photo of the DEF injector's upper body molding must be included with the claim.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 8*******
0-2000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 8
A photo of the DEF injector's upper body molding must be included with the claim.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 9*******
0-2000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 9
A photo of the DEF injector's upper body molding must be included with the claim.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 10*******
0-2000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.5-hour job for Group 10
A photo of the DEF injector's upper body molding must be included with the claim.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 11*******
0-2000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 3.0-hour job for Group 11
A photo of the DEF injector's upper body molding must be included with the claim.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 12*******
0-2000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 12
A photo of the DEF injector's upper body molding must be included with the claim.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 13*******
0-2000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 3.0-hour job for Group 13
A photo of the DEF injector's upper body molding must be included with the claim.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 14*******
0-2000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 3.0-hour job for Group 14
A photo of the DEF injector's upper body molding must be included with the claim.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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