PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR ON CERTAIN CATERPILLAR PRODUCTS
[UEBE0468]
AIR INLET AND EXHAUST SYSTEM
AFTERTREATMENT GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR ON CERTAIN CATERPILLAR PRODUCTS
UEBE0468-00
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08Apr2020
U-188
A-146
D-175
O-174
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After Failure Only
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR ON CERTAIN AVSpare PRODUCTS
108I 1920 7610
PS54307
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NOTE:
AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:
This Program can only be administered after a failure occurs.
The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54307" as the Part Number
and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.
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NOTE:
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.
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TERMINATION DATE
30Apr2022
PROBLEM
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Certain 471-6029 DEF Injector and Mounting Groups may have an issue which can lead to an internal leak within the DEF injector. DEF Dosing Unit/Actuator Diagnostic Trouble Codes (3361/3821) can be triggered which can lead to a system inducement.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1
4716029
MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 3*******
1
4716029
MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 4*******
1
4716029
MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 5*******
1
4716029
MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 6*******
1
4716029
MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 7*******
1
4716029
MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 8*******
1
4716029
MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 9*******
1
4716029
MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 10*******
1
4716029
MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 11*******
1
4716029
MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 12*******
1
4716029
MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 13*******
1
4716029
MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 14*******
1
4716029
MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
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This program applies only if the DEF injector's upper body molding is marked with a 1 or 2. Refer to Image1. Confirm that the DEF injector's upper body molding is marked with a 1 or 2. Provide a picture as evidence when submitting a claim.
Ensure the appropriate steps have been followed when diagnosing a DEF injector failure. Refer to UENR0662.
If it is determined that replacement of DEF injector is required, refer to Disassembly and Assembly, Diesel Exhaust Fluid Injector - Remove and Install.
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Image1
SERVICE CLAIM ALLOWANCES
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-2000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.0-hour job for Group 1
A photo of the DEF injector's upper body molding must be included with the claim.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-2000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 3.0-hour job for Group 2
A photo of the DEF injector's upper body molding must be included with the claim.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-2000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.0-hour job for Group 3
A photo of the DEF injector's upper body molding must be included with the claim.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-2000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.0-hour job for Group 4
A photo of the DEF injector's upper body molding must be included with the claim.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-2000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.0-hour job for Group 5
A photo of the DEF injector's upper body molding must be included with the claim.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 6*******
0-2000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.0-hour job for Group 6
A photo of the DEF injector's upper body molding must be included with the claim.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 7*******
0-2000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.5-hour job for Group 7
A photo of the DEF injector's upper body molding must be included with the claim.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 8*******
0-2000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.0-hour job for Group 8
A photo of the DEF injector's upper body molding must be included with the claim.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 9*******
0-2000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.0-hour job for Group 9
A photo of the DEF injector's upper body molding must be included with the claim.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 10*******
0-2000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.5-hour job for Group 10
A photo of the DEF injector's upper body molding must be included with the claim.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 11*******
0-2000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 3.0-hour job for Group 11
A photo of the DEF injector's upper body molding must be included with the claim.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 12*******
0-2000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.0-hour job for Group 12
A photo of the DEF injector's upper body molding must be included with the claim.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 13*******
0-2000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 3.0-hour job for Group 13
A photo of the DEF injector's upper body molding must be included with the claim.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 14*******
0-2000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 3.0-hour job for Group 14
A photo of the DEF injector's upper body molding must be included with the claim.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.