PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR ON CERTAIN CATERPILLAR PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR ON CERTAIN CATERPILLAR PRODUCTS [UEBE0468]

AIR INLET AND EXHAUST SYSTEM

AFTERTREATMENT GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR ON CERTAIN CATERPILLAR PRODUCTS

UEBE0468-00

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08Apr2020

U-188

A-146

D-175

O-174

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR ON CERTAIN AVSpare PRODUCTS
108I 1920 7610		PS54307

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NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54307" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

30Apr2022

PROBLEM

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Certain 471-6029 DEF Injector and Mounting Groups may have an issue which can lead to an internal leak within the DEF injector. DEF Dosing Unit/Actuator Diagnostic Trouble Codes (3361/3821) can be triggered which can lead to a system inducement.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
TL1055D	ML501805-02580, 2582-2602, 2607-2610, 2612-2617, 2619
TL1255D HRC	ML701764-02671, 2673-2678, 2683-2684, 5327

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*****Group 2*****
CW34	AL300319-00413

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*****Group 3*****
C4.4	JKT09341-09741, 9743, 9745-9746, 9748-10368, 10372-10377, 10379-10748, 10752-11434, 11436-11647, 11649-11847, 11851-11858, 11860-11989, 11992-12316, 12318-12321, 12323-12352, 12359-12637, 12639-12799, 12808-12996, 13000, 13005-13158, 13160-13330, 13332-13594, 13596-13690, 13694-13716, 13718-13725, 13727-14013, 14016-14062, 14064-14189, 14196-14506, 14518-14567
XQ125	CK500346, 351, 362-385, 387, 392-393, 398-810, 812-814, 817

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*****Group 4*****
320	HEX11103-12730, 20001-20710 YCP00211-00439, 20001-20021, 20023, 20025-20027
320 GC	KTN10320-10758, 20001-20216 XBJ00231-00304, 20001-20002
323F LN	MFY20179-20339
325F L	NDJ20876-21434
325F LCR	RBW20486-20887

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*****Group 5*****
312F	KMK10573-10944
313F L	DJE10647-10857 PRG10717-10935
314F CR	RAF10516-10929
315FL	TDY12650-14083
316F L	ECZ20107-20181 XAD20023-20036 YDL20711-21261
318F L	FFT20052-20080 HCP20133-20182

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*****Group 6*****
D3K 2 LGP	JPJ07184-07201 KL207224-07698
D3K 2 XL	KF207149-07292
D4K 2 LGP	KR207212-07230, 7233-7407
D4K 2 XL	KM207198-07384
D5K 2 LGP	KY207491-07525, 7528-8275 RRE07194-07221
D5K 2 XL	KW207363-07414, 7416-7762

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*****Group 7*****
428F 2	HWN01258-01787
432F 2	HWP02289-02985
434F 2	HWR00360-00446
444F 2	HWS00690-00948

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*****Group 8*****
416F 2	HWB01920-02447
420F 2	HWC04345-05772
420F 2 IT	HWD03490-04636
430F 2	HWE01002-01236
440	DC900206-00440
450	KJH00179-00293

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*****Group 9*****
M314F	FB400847-01145
M315F	F4D00885-01200
M316F	FB600561-00778
M316F OEM	CP500137-00180, 300-307
M317F	F6P00681-00812, 814-848, 850-877

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*****Group 10*****
910M (T4F HRC)	H2201238-02022
914M (T4F HRC)	H2400995-01279
918M (T4F HRC)	H2600846-01185

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*****Group 11*****
CB13	PWP00280-00535
CB15	M9400187-00262, 264-278
CB16	HP500112-00130

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*****Group 12*****
D6K 2 LGP	EL700878-01012, 3000-3479 JTR01320-01341, 3000-3058
D6K 2 XL	DFR00704-00712, 3000-3043 MGM00445-00529, 3000-3213
PL61	RB700102-00108

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*****Group 13*****
CCS9	C5200151-00164
CP54B	P5400288-00293
CP56B	P5600612-00830
CP68B	P6800104-00106
CP74B	P7400109-00111
CS54B	48200225-00256 CS500746-01020
CS56B	48400260-00270 S5600928-01343, 1345-1348
CS64B	48600300-00332 CW600115-00127
CS66B	48700576-00658
CS68B	48800153-00165 CS800112-00118
CS74B	49000171-00181 CS400123-00130
CS76B	49200171-00189
CS78B	49300224-00263 M7800217-00320 S7800120-00135

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*****Group 14*****
AP500F	44900155-00160
AP555F	AP500292-00330
AP600F	AP600214-00232
AP655F	MH600442-00523

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4716029	MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	4716029	MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	4716029	MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	4716029	MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
1	4716029	MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 6*****
1	4716029	MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 7*****
1	4716029	MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 8*****
1	4716029	MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 9*****
1	4716029	MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 10*****
1	4716029	MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 11*****
1	4716029	MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 12*****
1	4716029	MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 13*****
1	4716029	MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 14*****
1	4716029	MTG GP-INJECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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This program applies only if the DEF injector's upper body molding is marked with a 1 or 2. Refer to Image1. Confirm that the DEF injector's upper body molding is marked with a 1 or 2. Provide a picture as evidence when submitting a claim.

Ensure the appropriate steps have been followed when diagnosing a DEF injector failure. Refer to UENR0662.

If it is determined that replacement of DEF injector is required, refer to Disassembly and Assembly, Diesel Exhaust Fluid Injector - Remove and Install.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-2000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 1
A photo of the DEF injector's upper body molding must be included with the claim.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-2000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 2
A photo of the DEF injector's upper body molding must be included with the claim.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-2000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 3
A photo of the DEF injector's upper body molding must be included with the claim.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-2000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 4
A photo of the DEF injector's upper body molding must be included with the claim.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-2000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 5
A photo of the DEF injector's upper body molding must be included with the claim.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 6*****
0-2000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 6
A photo of the DEF injector's upper body molding must be included with the claim.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 7*****
0-2000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.5-hour job for Group 7
A photo of the DEF injector's upper body molding must be included with the claim.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 8*****
0-2000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 8
A photo of the DEF injector's upper body molding must be included with the claim.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 9*****
0-2000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 9
A photo of the DEF injector's upper body molding must be included with the claim.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 10*****
0-2000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.5-hour job for Group 10
A photo of the DEF injector's upper body molding must be included with the claim.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 11*****
0-2000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 11
A photo of the DEF injector's upper body molding must be included with the claim.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 12*****
0-2000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 12
A photo of the DEF injector's upper body molding must be included with the claim.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 13*****
0-2000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 13
A photo of the DEF injector's upper body molding must be included with the claim.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 14*****
0-2000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%