PRODUCT SUPPORT PROGRAM FOR REPLACING THE STARTING MOTOR ON CERTAIN CCS9, CP54B, CP56B, CP68B, CP74B, CS54B, CS56B, CS64B, CS66B, CS68B, CS74B, CS76B, AND CS78B COMPACTORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE STARTING MOTOR ON CERTAIN CCS9, CP54B, CP56B, CP68B, CP74B, CS54B, CS56B, CS64B, CS66B, CS68B, CS74B, CS76B, AND CS78B COMPACTORS [UEBE0501]

ELECTRICAL AND STARTING SYSTEM

STARTING MOTOR GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE STARTING MOTOR ON CERTAIN CCS9, CP54B, CP56B, CP68B, CP74B, CS54B, CS56B, CS64B, CS66B, CS68B, CS74B, CS76B, AND CS78B COMPACTORS

UEBE0501-02

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21Apr2020

(Revised 09Sep2020)

U-230

A-184

D-215

O-215

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE STARTING MOTOR ON CERTAIN CCS9, CP54B, CP56B, CP68B, CP74B, CS54B, CS56B, CS64B, CS66B, CS68B, CS74B, CS76B, AND CS78B COMPACTORS
1453		PS54318

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NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54318" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the 21Apr2020 (Revised 28May2020) Service Letter. Changes have been made to the Title, Problem, Affected Product, and Service Claim Allowances.

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TERMINATION DATE

30Apr2022

PROBLEM

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The existing starting motor can fail on certain CCS9, CP54B, CP56B, CP68B, CP74B, CS54B, CS56B, CS64B, CS66B, CS68B, CS74B, CS76B, and CS78B Compactors. If the existing 451-0011 Starting Motor fails, there may be a 677-5 (Engine Starter Motor Relay : Current Below Normal) diagnostic code and starting is inhibited.

AFFECTED PRODUCT

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Model	Identification Number
CCS9	C5200132-00163
CP54B	P5400189-00290
CP56B	48500111-00112 P5600418-00815
CP68B	P6800103-00106
CP74B	P7400105-00111
CS54B	48200186-00251 CS500524-00991
CS56B	48400205-00268 S5600615-01317
CS64B	48600177-00326 CW600119-00125
CS66B	48700346-00642
CS68B	48800130-00163 CS800106-00118
CS74B	49000144-00186 CS400116-00129
CS76B	49200139-00185
CS78B	49300171-00256 M7800120-00313 S7800110-00135

PARTS NEEDED

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Qty	Part Number	Description
1	5904756	MOTOR AS-ELECSTG
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace 451-0011 Starting Motor with a 590-4756 Starting Motor Assy. Refer to the Disassembly and Assembly, "Electric Starting Motor - Remove and Install".

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-1000 hrs, 0-18 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
1001-2000 hrs, 19-36 mo	33.0%	25.0%	0.0%	0.0%	50.0%	75.0%