PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR INTAKE TUBE ASSEMBLY SUPPORTS AND MOUNTING HARDWARE ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR INTAKE TUBE ASSEMBLY SUPPORTS AND MOUNTING HARDWARE ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS [UEBE0505]
AIR INLET AND EXHAUST SYSTEM
LINES GP-AIR
PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR INTAKE TUBE ASSEMBLY SUPPORTS AND MOUNTING HARDWARE ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
UEBE0505-01

03Jun2020
(Revised 16Jul2020)


U-362
A-305
D-347
O-342

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR INTAKE TUBE ASSEMBLY SUPPORTS AND MOUNTING HARDWARE ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS

7755 1051 1071
PS46751
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46751" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

 
NOTE:

This Revised Service Letter replaces the 03Jun2020 Service Letter. Changes have been made to the Affected Product and Parts Needed.


TERMINATION DATE

30Jun2022

PROBLEM

The existing air intake tube assembly mounting hardware can loosen or fail on certain 794 AC, 796 AC, and 798 AC Off-Highway Trucks. If the existing mounting hardware loosens or fails it can dislodge the air intake tube assembly.

AFFECTED PRODUCT

Model Identification Number
794 AC HRT00100

MN500052-00056

MT500100-00175
796 AC  HRZ00500, 503-508
798 AC ST300198-00199

ST700400-00402

PARTS NEEDED

Qty

Part Number Description
28 6V7744 LOCKNUT
56 8T4121 WASHER-HARD
28 8T6466 BOLT-HEX HEAD
14 1628284 BOLT-HEX HEAD
14 3328888 SPACER-HARD
14 4422672 WASHER-MOUNT
14 5892254 SUPPORT
14 5892716 NUT-M12X1.75
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-60000 hrs,
0-72 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 12.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


 
1. Remove all air intake tube assembly mounting hardware. Remove the top support on tube assembly. The mounting hardware and the top support will not be reused. Remove bottom support (A) on tube assembly and save for reuse.
 
2. Loosely assembly each 589-2254 Support (1) to underneath side of platform assembly in same location as the removed supports as shown in Image 1.2.1. Use one 162-8284 Bolt (2), one 332-8888 Spacer (3), one 442-2672 Washer-Mount (4) and one 589-2716 Nut (5) to assemble the 589-2254 Support (1) to the platform assembly.

Note: Make certain that the grooves in 589-2716 Nut (5) are positioned correctly. The grooves must be aligned in the channel (B) edges as shown in Image 1.2.2.
Image1.2.1
Image1.2.2
 
3. Loosely assembly each support (A) to 589-2254 Support (1) using two 8T-6466 Bolts (6), four 8T-4121 Washers (7) and two 6V-7744 Locknuts (8).
 
4. Position and align 589-2254 Support (1) and support (A) on tube assembly so that all mounting hardware is perpendicular to the center line of the tube assembly.
 
5. Tighten 162-8284 Bolts (2) to 82 +/- 12 Nm (60 +/- 9 lb ft).
 
6. Tighten 6V-7744 Locknuts (8) to 30 +/- 7 Nm (22 +/- 5 lb ft).
 
 

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