PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN LIFTER COVER ASSEMBLIES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
[UEBE0512]
BASIC ENGINE
LIFTER GP
PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN LIFTER COVER ASSEMBLIES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
UEBE0512-00
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04May2020
U-280
A-229
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Before/After
Parts stock action needed
PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN LIFTER COVER ASSEMBLIES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
1209 7750
PS46698
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NOTE:
AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:
This Program must be administered either before or after failure.
In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46698" as the Part Number
and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.
If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
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NOTE:
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field,
"7755" as the Group Number, "56" as the Description Code.
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NOTE:
Although this Program is to be administered as described above on the Affected Product,
parts should be removed from parts stock as soon as possible.
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NOTE:
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.
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TERMINATION DATE
31May2021
PROBLEM
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The existing 487-5711 Lifter Covers may have been manufactured with incorrectly drilled bolt holes. If the lifter covers were manufactured with incorrectly drilled bolt holes, the engine may experience a lifter shaft failure.
AFFECTED PRODUCT
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Model
Identification Number
*******Group 1*******
797F
LTZ00143
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*******Group 2*******
797F
LAJ00257, 568, 651
PARTS NEEDED
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Qty
Part Number
Description
*******Group 1*******
8
2338484
CLAMP-T'BOLT
4
2424100
SEAL-INTEGRAL
20
2464924
GASKET
4
2510038
CLAMP-T'BOLT
4
2894013
CLAMP-T'BOLT SPR
2
3119236
CLAMP-V-BAND
4
3144073
CLAMP-T'BOLT
8
4480509
CLAMP-BAND
2
4594050
HOSE-HUMP
2
4701634
HOSE-HUMP
1
4742817
HOSE
16
4891412
CLAMP
8
4906439
CLAMP
4
4958948
BELLOWS AS
2
5073849
BELLOWS AS
4
5076390
BELLOWS AS
2
5248983
BELLOWS AS
4
5285563
BELLOWS AS
4
5596655
LIFTER AS-MECH
2
5624300
SUPPORT
1
5744509
SUPPORT AS
1
5744511
SUPPORT AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
2
8N4401
CLAMP-V-BAND
8
2338484
CLAMP-T'BOLT
10
2418492
CLAMP-V-BAND
4
2424100
SEAL-INTEGRAL
20
2464924
GASKET
4
2510038
CLAMP-T'BOLT
4
2894013
CLAMP-T'BOLT SPR
2
3119236
CLAMP-V-BAND
2
4540779
BELLOW AS
2
4594050
HOSE-HUMP
2
4701634
HOSE-HUMP
1
4742817
HOSE
8
4891412
CLAMP
8
4906439
CLAMP
4
4958948
BELLOWS AS
4
5076390
BELLOWS AS
4
5285563
BELLOWS AS
2
5445249
BELLOWS AS
4
5596655
LIFTER AS-MECH
2
5624300
SUPPORT
1
5744509
SUPPORT AS
1
5744511
SUPPORT AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
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****Parts Stock ****
Rework Engine Arrangement 575-6972 built as serial number 4X401002 in dealer parts stock. Remove the existing valve lifter groups that are highlighted in blue in Image1 in the Affected Product Action Required and replace with four 559-6655 Valve Lifter Gps.
****Affected Product****
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Replace the four 487-5711 lifter covers highlighted in blue in Image1. Refer to Disassembly and Assembly for proper installation and removal procedures. Refer to Special Instruction, M0118001, for additional rework instructions.
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Image1
SERVICE CLAIM ALLOWANCES
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****Parts Stock****
Submit one claim for all engines reworked in dealer parts stock. Include the serial number(s) in the claim. Four 559-6655 Valve Lifter Gps will be allowed for engines reworked in dealer parts stock. Zero hours will be allowed for engines reworked in dealer parts stock.
****Affected Product****
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-20000 hrs, 0-60 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 40.0-hour job for Group 1
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-20000 hrs, 0-60 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 40.0-hour job for Group 2
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
PARTS DISPOSITION
****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.