PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN LIFTER COVER ASSEMBLIES ON CERTAIN 797F OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN LIFTER COVER ASSEMBLIES ON CERTAIN 797F OFF-HIGHWAY TRUCKS [UEBE0512]
BASIC ENGINE
LIFTER GP
PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN LIFTER COVER ASSEMBLIES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
UEBE0512-00

04May2020


U-280
A-229

 

Before/After

  
 Parts stock action needed 

PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN LIFTER COVER ASSEMBLIES ON CERTAIN 797F OFF-HIGHWAY TRUCKS

1209 7750
PS46698
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46698" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31May2021

PROBLEM

The existing 487-5711 Lifter Covers may have been manufactured with incorrectly drilled bolt holes. If the lifter covers were manufactured with incorrectly drilled bolt holes, the engine may experience a lifter shaft failure.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
797F  LTZ00143
*******Group  2*******
797F  LAJ00257, 568, 651

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
8 2338484 CLAMP-T'BOLT
4 2424100 SEAL-INTEGRAL
20 2464924 GASKET
4 2510038 CLAMP-T'BOLT
4 2894013 CLAMP-T'BOLT SPR
2 3119236 CLAMP-V-BAND
4 3144073 CLAMP-T'BOLT
8 4480509 CLAMP-BAND
2 4594050 HOSE-HUMP
2 4701634 HOSE-HUMP
1 4742817 HOSE
16 4891412 CLAMP
8 4906439 CLAMP
4 4958948 BELLOWS AS
2 5073849 BELLOWS AS
4 5076390 BELLOWS AS
2 5248983 BELLOWS AS
4 5285563 BELLOWS AS
4 5596655 LIFTER AS-MECH
2 5624300 SUPPORT
1 5744509 SUPPORT AS
1 5744511 SUPPORT AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
2 8N4401 CLAMP-V-BAND
8 2338484 CLAMP-T'BOLT
10 2418492 CLAMP-V-BAND
4 2424100 SEAL-INTEGRAL
20 2464924 GASKET
4 2510038 CLAMP-T'BOLT
4 2894013 CLAMP-T'BOLT SPR
2 3119236 CLAMP-V-BAND
2 4540779 BELLOW AS
2 4594050 HOSE-HUMP
2 4701634 HOSE-HUMP
1 4742817 HOSE
8 4891412 CLAMP
8 4906439 CLAMP
4 4958948 BELLOWS AS
4 5076390 BELLOWS AS
4 5285563 BELLOWS AS
2 5445249 BELLOWS AS
4 5596655 LIFTER AS-MECH
2 5624300 SUPPORT
1 5744509 SUPPORT AS
1 5744511 SUPPORT AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

****Parts Stock ****

Rework Engine Arrangement 575-6972 built as serial number 4X401002 in dealer parts stock. Remove the existing valve lifter groups that are highlighted in blue in Image1 in the Affected Product Action Required and replace with four 559-6655 Valve Lifter Gps.

 
 
****Affected Product****
Replace the four 487-5711 lifter covers highlighted in blue in Image1. Refer to Disassembly and Assembly for proper installation and removal procedures. Refer to Special Instruction, M0118001, for additional rework instructions.
Image1

SERVICE CLAIM ALLOWANCES

****Parts Stock****

Submit one claim for all engines reworked in dealer parts stock. Include the serial number(s) in the claim. Four 559-6655 Valve Lifter Gps will be allowed for engines reworked in dealer parts stock. Zero hours will be allowed for engines reworked in dealer parts stock.

 
 
****Affected Product****
Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-20000 hrs,
0-60 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 40.0-hour job for Group 1

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.


Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-20000 hrs,
0-60 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 40.0-hour job for Group 2

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.




PARTS DISPOSITION

****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

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