PRODUCT SUPPORT PROGRAM FOR TIGHTENING OR REPLACING MISSING VALVE MOUNTING BOLTS ON THE HOIST VALVE MOUNTING BRACKET OF CERTAIN 785,789, AND 793 OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR TIGHTENING OR REPLACING MISSING VALVE MOUNTING BOLTS ON THE HOIST VALVE MOUNTING BRACKET OF CERTAIN 785,789, AND 793 OFF-HIGHWAY TRUCKS [UEBE0514]
FRAME AND BODY
BRACKET GP
PRODUCT SUPPORT PROGRAM FOR TIGHTENING OR REPLACING MISSING VALVE MOUNTING BOLTS ON THE HOIST VALVE MOUNTING BRACKET OF CERTAIN 785,789, AND 793 OFF-HIGHWAY TRUCKS
UEBE0514-00

26Mar2020


U-172
A-131
D-158
O-156

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR TIGHTENING OR REPLACING MISSING VALVE MOUNTING BOLTS ON THE HOIST VALVE MOUNTING BRACKET OF CERTAIN 785,789, AND 793 OFF-HIGHWAY TRUCKS

7051 5057 5051 7505 0635
PS46625
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46625" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31Mar2022

PROBLEM

The existing valve mounting bolts on the hoist valve mounting bracket may be loose or missing on certain 785, 789, 793 Off-Highway Trucks. If the bolts are not tightened to the proper torque it may result in damage to, or failure of, the hoist valve.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
785G  RTL00104-00109, 113
*******Group  2*******
793D  FDB01942-02025
793F D3T00144-00175, 186

SSP01194-01271
793F CMD  RBT00194-00205, 207, 209, 211-274, 277-283, 288-289, 292-311, 313, 316-319
*******Group  3*******
789D  SPD00731-00795, 797-800, 802-812, 817, 821, 825-828, 837, 842-849, 854-861, 866-883
789D XQ  SHH00320-00322
*******Group  4*******
785D  MSY00732-00794, 804-805, 807, 816-818, 820-821, 832-836, 853-856, 858-862
785D OEM  DMC00187-00202, 204-207

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
5 8T4193 BOLT-HEX HEAD
5 9X8257 WASHER-HARD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 19% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
5 8T4122 WASHER-HARD
5 8T4193 BOLT-HEX HEAD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
5 8T7338 BOLT-HEX HEAD
5 9X8257 WASHER-HARD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 19% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
5 7X0346 BOLT
5 8T4122 WASHER-HARD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 19% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to Service Manual if/as necessary.
Inspect the machine to make sure all five bolts and washers are present. Replace any that are missing.
After inspecting to make sure the bolts are present check each bolt to make sure it is tightened to the proper torque. The torque specification can vary by model and version.
Image1

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-7000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 1

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-7000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 2

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-7000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 3

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-7000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 4



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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