PRODUCT SUPPORT PROGRAM FOR REPLACING THE HINGE ASSEMBLY IN THE CAB DOOR GROUPS ON CERTAIN 777E OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE HINGE ASSEMBLY IN THE CAB DOOR GROUPS ON CERTAIN 777E OFF-HIGHWAY TRUCKS [UEBE0553]
OPERATOR STATION
DOOR GP
UEBE0553-00

26Aug2020


J182
J183
J198
J210
J211
J217
J218
J21T
J21Z
J22N
J22T
J22U
J248
J361

 
Containment -
Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HINGE ASSEMBLY IN THE CAB DOOR GROUPS ON CERTAIN 777E OFF-HIGHWAY TRUCKS

7308
PS91121
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS91121" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31Aug2022

PROBLEM

The existing hinge assembly in the left hand side and right hand side cabin door group of certain 773E and 777E Off-Highway Trucks may have excessive clearance between the hinge knuckles and pin which can cause excessive shake in the door group during machine operation.

AFFECTED PRODUCT

Model Identification Number
777E  KDP00231, 238-242, 253-255, 264-266, 270-272, 275-284, 288-293, 303-310, 315-316, 332-337, 349-353, 357-359, 361-367, 374-383, 390-392, 398-411, 425-427, 430-455, 465-468, 472-486, 507-510, 513-521, 529-546, 552-555, 577-600, 609-633, 658-674, 680-687, 704-717, 720-737, 740-752, 759-770, 776-782, 786-791, 818-839, 878-884, 916-929, 956-973, 1023-1040, 1042-1043, 1064-1073, 1081-1086, 1095-1109, 1123, 1127-1135, 1137, 1155-1175, 1199-1203, 1225-1234, 1244-1259, 1263-1264, 1268-1280, 1292-1304, 1330-1338, 1343-1365, 1385-1391

PARTS NEEDED

Qty

Part Number Description
3 5664505 HINGE AS-LH
2 5754707 HINGE AS-RH
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

If any abnormal shake is observed in the door group during machine operation due to excessive clearance between the hinge knuckles and pin, replace the existing hinge assemblies in the 468-4670 Left Hand Side Door Group with 5664505 Hinge Assemblies and replace the existing hinge assemblies in the 4684672 Right Hand Side Door Group with 5754707 Hinge Assemblies.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-10000 hrs,
0-48 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR FOR REPLACING THE HANDLE ASSEMBLY IN THE CAB LEFT HAND SIDE DOOR GROUP ON CERTAIN 777E OFF-HIGHWAY TRUCKS
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