PRODUCT SUPPORT PROGRAM FOR REPLACING THE OPERATOR RIGHT DOOR SEALS ON CERTAIN 777E OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE OPERATOR RIGHT DOOR SEALS ON CERTAIN 777E OFF-HIGHWAY TRUCKS [UEBE0554]

OPERATOR STATION

DOOR GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE OPERATOR RIGHT DOOR SEALS ON CERTAIN 777E OFF-HIGHWAY TRUCKS

UEBE0554-00

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08Apr2020

J182
J183
J198
J210
J211
J217
J218
J21T
J21Z
J22N
J22T
J22U
J248
J361

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE OPERATOR RIGHT DOOR SEALS ON CERTAIN 777E OFF-HIGHWAY TRUCKS
7308		PS91077

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS91077" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

30Apr2022

PROBLEM

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The existing 276-2951 Door Seal can fail on certain 777E Off-Highway Trucks. If the existing door seal fails, it can/will leak water into the operator cabin.

AFFECTED PRODUCT

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Model

Identification Number

777E

KDP00231, 238-242, 253-255, 264-266, 270-272, 275-284, 288-293, 303-310, 315-316, 332-337, 349-353, 357-359, 361-367, 374-383, 390-392, 398-411, 425-427, 430-455, 465-468, 472-486, 507-510, 513-521, 529-546, 552-555, 577-600, 609-633, 658-674, 680-687, 704-717, 720-737, 740-752, 759-770, 776-782, 786-791, 818-839, 878-884, 916-929, 956-973, 1023-1040, 1042-1043, 1064-1073, 1081-1086, 1095-1109, 1123, 1127-1135, 1137, 1155-1175, 1199-1203, 1225-1234, 1244-1259, 1263-1264, 1268-1280, 1292-1304, 1330-1338, 1343-1365, 1385-1391

PARTS NEEDED

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Qty	Part Number	Description
367	1333234	SEAL-BULK (367 CM)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the failed 276-2951 Seal with a new 133-3234 Seal. Refer to M0109217, Service Magazine, "An Improved Seal is Now Used in the Door Group on Certain and 777E Off-Highway Trucks", to complete this Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-20000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%