PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 2931877 ADAPTORS FROM DEALER PARTS STOCK Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 2931877 ADAPTORS FROM DEALER PARTS STOCK [UEBE0564]

SERVICE EQUIPMENT AND SUPPLIES

PARTS STOCK, ORDERING & RETURN

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 2931877 ADAPTORS FROM DEALER PARTS STOCK

UEBE0564-00

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03Apr2020

U-184

A-142

D-170

O-167

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Parts stock action only	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 2931877 ADAPTORS FROM DEALER PARTS STOCK
7750		PI70807

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NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Jul2020

PROBLEM

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Certain 2931877 Adaptors (Air Compressor Adaptor Group) may have the gear backlash out of spec which may cause excessive noise.

ACTION REQUIRED

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Inspect all 2931877 Adaptors in dealer parts stock.

Inspect for a white dot as shown in Image1.

If there is a white dot on the gear, then mark the part's packaging as inspected per this program and place the part back into dealer parts stock.

If there is not a white dot on the gear, then remove the part from dealer parts stock.

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Image1

SERVICE CLAIM ALLOWANCES

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Submit one claim for all parts removed from dealer parts stock.

PARTS DISPOSITION

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NACD:

Hold all 2931877 Adaptors without a white dot for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.

EAME, LACD, and APD:

Hold all 2931877 Adaptors without a white dot for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.