PRODUCT SUPPORT PROGRAM FOR INSPECTING THE ENGINE CROSS TUBE BOLTS ON CERTAIN 785D, 785G, 789D, 789G, 793D, 793F, AND 793F CMD OFF-HIGHWAY TRUCKS Caterpillar
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE ENGINE CROSS TUBE BOLTS ON CERTAIN 785D, 785G, 789D, 789G, 793D, 793F, AND 793F CMD OFF-HIGHWAY TRUCKS
[UEBE0583]
FRAME AND BODY
FRAME GP
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE ENGINE CROSS TUBE BOLTS ON CERTAIN 785D, 785G, 789D, 789G, 793D, 793F, AND 793F CMD OFF-HIGHWAY TRUCKS
UEBE0583-01
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15Apr2020
(Revised 05May2020)
U-197
A-153
D-184
O-183
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Before/After
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE ENGINE CROSS TUBE BOLTS ON CERTAIN 785D, 785G, 789D, 789G, 793D, 793F, AND 793F CMD OFF-HIGHWAY TRUCKS
7051
PS46635
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NOTE:
AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:
This Program must be administered either before or after failure.
In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46635" as the Part Number
and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.
If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
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NOTE:
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.
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NOTE:
This Revised Service Letter replaces the 15Apr2020 Service Letter. Changes have been made to the Affected Product.
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TERMINATION DATE
30Apr2022
PROBLEM
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Due to variations in the manufacturing process, some of the engine cross-tube bolts on certain 785D, 785G, 789D, 789G, 793D, 793F, and 793F CMD Off-Highway Trucks may not remain at the desired torque level. This could result in the bolts becoming loose and/or failing. Image shown below is of a D3T frame.
AFFECTED PRODUCT
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Model
Identification Number
*******Group 1*******
789G
TR200189-00190
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*******Group 2*******
785D
MSY00739-00809
785D OEM
DMC00192-00201
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*******Group 3*******
785G
RTL00106-00108
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*******Group 4*******
789D
SPD00753-00818
789D XQ
SHH00320-00322
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*******Group 5*******
793D
FDB01969-01999, 76008
793F
D3T00144-00163
SSP01196, 1208, 1210-1212, 1214-1261
793F CMD
RBT00209-00273
PARTS NEEDED
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Qty
Part Number
Description
*******Group 1*******
8
6V3532
BOLT-HEX HEAD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
8
2A1538
BOLT
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 3*******
8
2135007
BOLT-HEX HEAD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 4*******
8
1064175
BOLT
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 5*******
8
1064175
BOLT
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
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Check the Static Torque of the bolts per the rework procedure. If all (8) bolts pass inspection, no further action needs to be taken. If any of the (8) bolts fail the torque inspection, replace all 8 bolts. The washers may be reused. Note: If a repeat failure of these bolts occurs in the future, contact your local AVSpare service representative for communication with the Product Group and further inspection procedures.
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Image1
SERVICE CLAIM ALLOWANCES
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-18000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.0-hour job for Group 1
If the bolts require replacement, an additional hour of labor (making a total of 3 hours) may be claimed.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-18000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.0-hour job for Group 2
If the bolts require replacement, an additional hour of labor (making a total of 3 hours) may be claimed.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-18000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.0-hour job for Group 3
If the bolts require replacement, an additional hour of labor (making a total of 3 hours) may be claimed.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-18000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.0-hour job for Group 4
If the bolts require replacement, an additional hour of labor (making a total of 3 hours) may be claimed.
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-18000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 1.0-hour job for Group 5
If the bolts require replacement, an additional hour of labor (making a total of 2 hours) may be claimed.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
Rework Procedure
Applying force in a clockwise direction, confirm that all (8) bolts meet the Static Torque Inspection value according the table below.
If any of the (8) bolts fail the static inspection, replace all (8) bolts. Tighten these new bolts to the Assembly Torque value in the table below.
