PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS [UEBE0600]
SERVICE EQUIPMENT AND SUPPLIES
CHARTS & FILMS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
UEBE0600-00

16Jun2020


U-391
A-334
D-376
O-368

 

Priority

  
  

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS

7201 7405 7557
PI33187
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI33187" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI33187" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


COMPLETION DATE

TERMINATION DATE

31Dec2020 30Jun2021

PROBLEM

Additional warning films need to be installed on front and rear suspensions of certain 794 AC, 796 AC, and 798 AC Off-Highway Trucks.

AFFECTED PRODUCT

Model Identification Number
794 AC HRT00100-00106

MN500052-00056

MT500100-00152, 155-158, 162
796 AC  HRZ00500-00507
798 AC ST300198-00199

ST700400-00402

PARTS NEEDED

Qty

Part Number Description
2 2730471 FILM-WARN
2 3183678 FILM-WARN CRUSH
2 3183679 FILM-WARN
2 3202965 FILM-WARN CRUSH
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the attached pictures on proper film placement.

Refer to Image1 for placement of film part numbers 3183678 and 3183679 on 794 AC, 796 AC, and 798 AC rear suspensions.

Refer to Image2 for placement of film part numbers 273-0471 and 320-2965 on 794 AC front suspensions.

Refer to Image3 for placement of film part numbers 273-0471 and 320-2965 on 796 AC, and 798 AC front suspensions.
Image1
Image2
Image3

OWNER NOTIFIAVSION

Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
100%
100%
0%
0%
0%
0%

 NOTE: This is a 1.0-hour job


PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
 
 
 
EXAMPLE COPY OF OWNER NOTIFIAVSION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS

MODELS INVOLVED - 794 AC, 796 AC, and 798 AC Off-Highway Trucks

Dear Cat Product Owner:


Additional warning films to be installed on front and rear suspensions of the products listed below. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 16Jun2020 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.



AVSpare Inc.

Identification #(s)



Attached to 16Jun2020 Service Letter

Information System:

PRODUCT SUPPORT PROGRAM FOR REPLACING PL542 TO PL542V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL542 TO PL542V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL542 TO PL542V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL542 TO PL542V2 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 419-9162 AND 419-9172 PRIMARY AIR FILTER ELEMENTS FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE FLYWHEEL HOUSING ON CERTAIN 3516E ENGINES IN DEALER PART STOCK
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE ENGINE CROSS TUBE BOLTS ON CERTAIN 785D, 785G, 789D, 789G, 793D, 793F, AND 793F CMD OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 8V1540 UNIVERSAL JOINT ASSEMBLIES IN DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REMOVING THE RETARDER LEVER ON CERTAIN 745 ARTICULATED TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 2931877 ADAPTORS FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 12V POWER PORT HOUSING ASSEMBLY IN THE CAB DASH PANEL OF CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 582-7233 SHIELD GROUP BOLTS ON CERTAIN 836K LANDFILL COMPACTORS
PRODUCT SUPPORT PROGRAM FOR REPLACING COOLING HOSES ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING A FUEL INJECTOR ON CERTAIN C175 ENGINES ON CERTAIN 793F, 794 AC, 797, 797B, 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE STEERING SYSTEM CONTROL VALVE PUMP ON CERTAIN 12K, 140K, AND 160K MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC AND 796 AC OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE HORN CAB WIRING ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM TO INSPECT AND REPLACE RETURN FUEL HOSE ON CERTAIN 24M MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL641E TO PL641E V2 ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ALTERNATOR TENSIONER AND GUARD ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 570-3764 GUARD IN THE BELT TENSIONER GROUP OF CERTAIN 140 GC MOTOR GRADERS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 384-9906, 384-9907, 384-9908, 0R-9751, 10R-6389, AND 10R-6388 CRANKSHAFTS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR TIGHTENING THE TIGHTENER BOLTS ON THE FAN DRIVE BELT TIGHTENER ON CERTAIN 785 AND 789 OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL641E TO PL641E V2 ON CERTAIN CATERPILLAR PRODUCTS