PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS [UEBE0600]

SERVICE EQUIPMENT AND SUPPLIES

CHARTS & FILMS

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS

UEBE0600-00

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16Jun2020

U-391

A-334

D-376

O-368

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
7201 7405 7557		PI33187

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI33187" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI33187" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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COMPLETION DATE	TERMINATION DATE
31Dec2020	30Jun2021

PROBLEM

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Additional warning films need to be installed on front and rear suspensions of certain 794 AC, 796 AC, and 798 AC Off-Highway Trucks.

AFFECTED PRODUCT

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Model	Identification Number
794 AC	HRT00100-00106 MN500052-00056 MT500100-00152, 155-158, 162
796 AC	HRZ00500-00507
798 AC	ST300198-00199 ST700400-00402

PARTS NEEDED

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Qty	Part Number	Description
2	2730471	FILM-WARN
2	3183678	FILM-WARN CRUSH
2	3183679	FILM-WARN
2	3202965	FILM-WARN CRUSH
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached pictures on proper film placement.

Refer to Image1 for placement of film part numbers 3183678 and 3183679 on 794 AC, 796 AC, and 798 AC rear suspensions.

Refer to Image2 for placement of film part numbers 273-0471 and 320-2965 on 794 AC front suspensions.

Refer to Image3 for placement of film part numbers 273-0471 and 320-2965 on 796 AC, and 798 AC front suspensions.

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Image1

Image2

Image3

OWNER NOTIFIAVSION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFIAVSION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS

MODELS INVOLVED - 794 AC, 796 AC, and 798 AC Off-Highway Trucks

Dear Cat Product Owner:

Additional warning films to be installed on front and rear suspensions of the products listed below. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 16Jun2020 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

AVSpare Inc.

Identification #(s)

Attached to 16Jun2020 Service Letter