PRODUCT SUPPORT PROGRAM FOR REPLACING A FUEL INJECTOR ON CERTAIN C175 ENGINES ON CERTAIN 793F, 794 AC, 797, 797B, 797F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING A FUEL INJECTOR ON CERTAIN C175 ENGINES ON CERTAIN 793F, 794 AC, 797, 797B, 797F OFF-HIGHWAY TRUCKS [UEBE0603]

FUEL SYSTEM

PUMP GP-FUEL INJECTION

PRODUCT SUPPORT PROGRAM FOR REPLACING A FUEL INJECTOR ON CERTAIN C175 ENGINES ON CERTAIN 793F, 794 AC, 797, 797B, 797F OFF-HIGHWAY TRUCKS

UEBE0603-01

Show/hide table

24Apr2020

(Revised 05May2020)

N030
N035
N036
N061
N064
N184
N188
N18C
N18D
N18E
N18F
N18G
R080
R087
Z800
Z850

Show/hide table

After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING A FUEL INJECTOR ON CERTAIN C175 ENGINES ON CERTAIN 793F, 794 AC, 797, 797B, 797F OFF-HIGHWAY TRUCKS
1254 1290		PS54321

Show/hide table

NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54321" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 24Apr2020 Service Letter. Changes have been made to the Action Required.

Show/hide table

TERMINATION DATE

30Apr2022

PROBLEM

Show/hide table

The existing 443-9454 and 20R-5566 fuel injectors may prematurely fail on certain 793F, 794 AC, 797, 797B, 797F Off-Highway Trucks.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
*****Group 1*****
793F	SSP00146-00147, 153-154, 158-161, 262-263, 280-281, 284-285, 288-289, 299, 301, 308, 318, 348, 350, 353, 384-386, 408-409, 435, 437, 439-440, 537, 539-540, 544, 550, 573, 575, 578, 581, 610, 618, 627-632, 646-647, 732, 734, 750, 757, 759, 762, 807, 878, 923-924, 932-933, 938-939, 999-1001, 1003, 1010, 1064
793F CMD	RBT00174-00175, 191-193
794 AC	MT500108-00111, 122-125, 145-146, 149-151

Show/hide table

*****Group 2*****
797	5YW00260
797B	JSM00128, 131, 141, 146-147, 151-152, 220-225, 236-237, 244, 256
797F	LAJ00142-00144, 189, 195-196, 200-203, 227-229, 231-232, 237-246, 251-255, 262, 264, 266-269, 276, 283, 285-288, 290, 292-293, 295-296, 299, 303, 308, 311-314, 316-322, 327-328, 341, 343-344, 350-351, 353, 355, 357, 359, 361, 363-366, 372-373, 376-377, 379, 386, 388, 392, 395, 398, 422, 424, 432, 434, 439-440, 445-446, 458-461, 464-466, 468, 476-484, 491-494, 507-512, 523-525, 537, 539, 544-561, 566-609, 613-617, 620, 622-643, 649-653, 657-658, 660-661

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
*****Group 1*****
4	8T2223	BOLT-SOCKET HD
1	8T9524	SEAL-O-RING
1	20R5566	INJECTOR GP-FUEL
1	2287089	SEAL-O-RING-ORFS
1	2287100	SEAL-O-RING-STOR
1	2287108	SEAL-O-RING-STOR
1	2300940	SEAL-PIP
1	2697852	SEAL-O-RING
1	3170808	SEAL-O-RING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
4	8T2223	BOLT-SOCKET HD
1	8T9524	SEAL-O-RING
1	20R5566	INJECTOR GP-FUEL
1	2287089	SEAL-O-RING-ORFS
1	2287100	SEAL-O-RING-STOR
1	2287108	SEAL-O-RING-STOR
1	2300940	SEAL-PIP
1	2697852	SEAL-O-RING
1	3170808	SEAL-O-RING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Perform a Fuel Status Verification Test (FSVT). Follow all procedures outlined in KENR5398

Replace injectors showing INJ-2, INJ-7 or INJ-12 codes. Schedule the replacement in line with the 1500 hour recommendation described in KENR5398.

Refer to KENR6052 for removal and installation instructions.

To qualify for this program:

Machine must be operating the most current software release in SIS Web.

Machine must be operating with the Clean Fuel Module (CFM) installed and activated.

Attach a Product Status Report to the claim form.

Attach documentation that shows if an injector is replaced due to a -7 code, the latest best practice outlined in KENR5398 is followed. Injectors should not be replaced immediately and can operate up to 1500 hours after the 1st -7 code.

Conduct a review of the maintenance history of the machine to ensure no High Pressure Fuel Pump failure occurred within 250 service hours of an injector failure. If a high pressure fuel pump has failed, inspect the 2D inline filter for damage and/or debris.

Attach a fuel sample report from the month of failure showing fuel cleanliness meeting the ISO 18-16-13 fuel cleanliness specification.

Failure to provide the requested information and/or the failed injector could result in a claim being debited or rejected.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-6000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-12000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-6000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-9000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

PARTS DISPOSITION

NACD:

Hold all fuel injectors for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.

EAME, LACD, and APD:

Hold all fuel injectors for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.