PRODUCT SUPPORT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC AND 796 AC OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC AND 796 AC OFF-HIGHWAY TRUCKS [UEBE0605]
SERVICE EQUIPMENT AND SUPPLIES
CHARTS & FILMS
PRODUCT SUPPORT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC AND 796 AC OFF-HIGHWAY TRUCKS
UEBE0605-00

26Aug2020


U-515
A-425
D-493
O-484

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC AND 796 AC OFF-HIGHWAY TRUCKS

7201
PS46836
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46836" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31Aug2021

PROBLEM

Additional warning films need to be installed on front and rear suspensions of certain 794 AC and 796 AC Off-Highway Trucks.

AFFECTED PRODUCT

Model Identification Number
794 AC  MT500153-00154, 159-161, 163-181
796 AC  HRZ00508-00519

PARTS NEEDED

Qty

Part Number Description
2 2730471 FILM-WARN
2 3183678 FILM-WARN CRUSH
2 3183679 FILM-WARN
2 3202965 FILM-WARN CRUSH
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the attached pictures on proper film placement.

Refer to Image1 for placement of film part numbers 318-3678 and 318-3679 on 794 AC and 796 AC rear suspensions.

Refer to Image2 for placement of film part numbers 273-0471 and 320-2965 on 794 AC front suspensions.

Refer to Image3 for placement of film part numbers 273-0471 and 320-2965 on 796 AC front suspensions.
Image1
Image2
Image3

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-6000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

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PRODUCT SUPPORT PROGRAM FOR REPLACING COOLING HOSES ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
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