PRODUCT SUPPORT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC AND 796 AC OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC AND 796 AC OFF-HIGHWAY TRUCKS [UEBE0605]

SERVICE EQUIPMENT AND SUPPLIES

CHARTS & FILMS

PRODUCT SUPPORT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC AND 796 AC OFF-HIGHWAY TRUCKS

UEBE0605-00

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26Aug2020

U-515

A-425

D-493

O-484

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Before/After	PRODUCT SUPPORT PROGRAM FOR INSTALLING FILMS ON THE FRONT AND REAR SUSPENSIONS OF CERTAIN 794 AC AND 796 AC OFF-HIGHWAY TRUCKS
7201		PS46836

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46836" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Aug2021

PROBLEM

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Additional warning films need to be installed on front and rear suspensions of certain 794 AC and 796 AC Off-Highway Trucks.

AFFECTED PRODUCT

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Model	Identification Number
794 AC	MT500153-00154, 159-161, 163-181
796 AC	HRZ00508-00519

PARTS NEEDED

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Qty	Part Number	Description
2	2730471	FILM-WARN
2	3183678	FILM-WARN CRUSH
2	3183679	FILM-WARN
2	3202965	FILM-WARN CRUSH
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached pictures on proper film placement.

Refer to Image1 for placement of film part numbers 318-3678 and 318-3679 on 794 AC and 796 AC rear suspensions.

Refer to Image2 for placement of film part numbers 273-0471 and 320-2965 on 794 AC front suspensions.

Refer to Image3 for placement of film part numbers 273-0471 and 320-2965 on 796 AC front suspensions.

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Image1

Image2

Image3

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%