PRODUCT SUPPORT PROGRAM TO INSPECT AND REPLACE RETURN FUEL HOSE ON CERTAIN 24M MOTOR GRADERS Caterpillar

PRODUCT SUPPORT PROGRAM TO INSPECT AND REPLACE RETURN FUEL HOSE ON CERTAIN 24M MOTOR GRADERS [UEBE0607]

FUEL SYSTEM

LINES GP-FUEL

PRODUCT SUPPORT PROGRAM TO INSPECT AND REPLACE RETURN FUEL HOSE ON CERTAIN 24M MOTOR GRADERS

UEBE0607-00

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01May2020

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T030
T034
T035
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T038

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM TO INSPECT AND REPLACE RETURN FUEL HOSE ON CERTAIN 24M MOTOR GRADERS
1274		PS91084

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS91084" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31May2021

PROBLEM

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Certain 24M Motor Grader equipped with C18 engines, with the 460-7645 Fuel Hose, have the potential of the fuel hose being installed with the filter return fitting at an incorrect orientation, which may lead to a fitting failure due to fatigue.

AFFECTED PRODUCT

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Model	Identification Number
24M	B9300131, 156, 158, 162-163, 178-179, 181, 226-227, 234-237, 243, 245-246 B9K00256, 280, 283, 331, 370, 378, 382, 386, 400, 415, 419, 427, 431, 434, 437, 445, 458, 473, 483, 489, 516, 540, 542, 547, 563, 578-579, 586, 588, 590, 593, 599, 601, 604, 613, 624-625, 628-629

PARTS NEEDED

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Qty	Part Number	Description
1	6K9194	ADAPTER-ELBOW
1	2562211	HOSE AS-FUEL (DEALER MADE SEE HIS)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Step 1. Inspect the engine return fuel hose
a. Document and photo the fuel hose label.
b. Document and photo the orientation of the filter return elbow fitting. Refer to Image#1 for correct orientation, Image#2 for incorrect orientation.
ONLY IF the 460-7645 Fuel Hose is installed, proceed to Step 2.

Step 2.Remove the existing 460-7645 Return Fuel Hose by loosening the straight fitting at the rear of the cylinder head and the elbow fitting at the fuel filter, then remove the bolt, washer, clips and grommet. Retain the bolt, washer, clips and grommet. Replace as required.

Step 3. Install the new (1) 256-2211 Fuel Hose and (2) 6K-9194 Adapter Elbow.
For the correct installation and orientation of the Fuel Hose and Adapter Elbow, refer to Images #3 through to #7.

Step 4. Document and photo the orientation of the newly installed 256-2211 Fuel Hose.

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Image1

Image2

Image3

Image4

Image5

Image6

Image7

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-12000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
1 hour labour allowance for inspecting the Return Fuel Hose Gp. Additional 1 hour labour allowance for replacing the Return Fuel Hose. When Submitting claim, SIMSi entry requires the following details: ? Engine s/n and service hrs ? Return Fuel Hose PN ? Fuel Hose service hrs ? PSRPT downloaded at the time of repair ? Photo (good quality) showing the PN and/or orientation of the existing Fuel Hose ? Photo (good quality) showing the orientation of the new 256-2211 Hose installation, ONLY IF replacement was required