PRODUCT SUPPORT PROGRAM FOR REPLACING THE 20R-4681 REMAN WHEEL MOTOR ON CERTAIN 794 AC AND 795F AC OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 20R-4681 REMAN WHEEL MOTOR ON CERTAIN 794 AC AND 795F AC OFF-HIGHWAY TRUCKS [UEBE0650]

ELECTRICAL AND STARTING SYSTEM

MOTOR GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 20R-4681 REMAN WHEEL MOTOR ON CERTAIN 794 AC AND 795F AC OFF-HIGHWAY TRUCKS

UEBE0650-01

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15May2020

(Revised 15Sep2020)

U-313

A-260

D-296

O-290

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 20R-4681 REMAN WHEEL MOTOR ON CERTAIN 794 AC AND 795F AC OFF-HIGHWAY TRUCKS
1603		PS54338

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NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54338" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the 15May2020 Service Letter. Changes have been made to the Affected Product and Parts Needed.

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TERMINATION DATE

31May2023

PROBLEM

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The existing 20R-4681 Reman Wheel Motor stator can short to ground on certain 794 AC and 795F AC Off-Highway Trucks. If the existing 20R-4681 Reman Motor stator shorts, it will result in unplanned machine downtime.

AFFECTED PRODUCT

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Model	Identification Number
794 AC	HRT00100-00106 MN500052-00056 MT500100-00178
795F AC	ERM00151-00172, 174-206, 208-300
795F XQ	SNT00100-00105

PARTS NEEDED

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Qty	Part Number	Description
1	20R9159	MOTOR GP-ELEC -J
53	1461799	WASHER-HARD
53	1470169	BOLT-HEX HEAD
1	3144127	RING-TORIC
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Note: 20R-4681 with serial numbers B5Y02000 and up are manufactured with a more robust insulation package. Do not remove all 20R-4681 from dealer inventory, but prioritize installing B5Y02000 and up if necessary.

In the event of a motor replacement please download a full ET Product Status Report, full VIMS download, and download the Flight Recorders from both Motor Control ECMs. To prevent any time delay, submit these files, repair work order, motor serial number and any pictures of the failed area to CPI Feedback for CPI 313742. Request the Dealer TC to submit the CPI Feedback.

-Machine Serial Number:
-Dealer Code:
-Work Order Number:
-Date of the failure:
-Machine Hours at failure:
-Motor Hours at failure:
-Side of Machine:
-Serial numbers of the new/replacement motor:
-Serial numbers of the old/damaged motor:
-Were there any other drivetrain failures/replacements recently:
-Pictures of the failed motor, try to locate the short.
-Pictures of the ground strap from the motor to the banjo housing and from the banjo housing to the main frame
-Stator Insulation "Megger" test results:
In addition, attach these files to a SIMS report for a permanent record.

//For 795F AC//

Remove the final drive. Refer to Disassembly and Assembly (KENR8715), "Final Drive - Remove".

Remove the Traction Motor. Refer to Disassembly and Assembly (KENR8715), "Electric Motor (Wheel Traction) - Remove".

Install new Traction Motor Refer to Disassembly and Assembly (KENR8715), "Electric Motor (Wheel Traction) - Install".

Note: reference Service Magazine SEPD1623, "Assembly Procedure is Updated for the 795F AC Off-Highway Truck" for details on motor grease line routing.

Re-install final drive. Refer to Disassembly and Assembly (KENR8715), "Final Drive - Install".

//For 794 AC//

Remove the final drive. Refer to Disassembly and Assembly (UENR2270), "Final Drive, Brake and Wheel (Rear) - Remove".

Remove the Traction Motor. Refer to Disassembly and Assembly (UENR2270), "Electric Motor (Wheel Traction) - Remove".

Install new Traction Motor Refer to Disassembly and Assembly (UENR2270), "Electric Motor (Wheel Traction) - Install".

Re-install final drive. Refer to Disassembly and Assembly (UENR2270), "Final Drive, Brake and Wheel (Rear) - Install".

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-8000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
8001-12000 hrs, 13-24 mo	53.0%	100.0%	0.0%	0.0%	35.0%	0.0%
12001-18000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%
18001-24000 hrs, 37-48 mo	13.0%	25.0%	0.0%	0.0%	65.0%	75.0%

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NOTE: This is a 45.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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